Rapid Response Center Paramedic
hace 6 días
Fort Myers
Job Description This is an in-office position. About Us: TeleSpecialists is transforming healthcare delivery as the nation's largest and fastest-growing digital healthcare leader. By providing expert neurological and psychiatric care directly to over 400 hospitals and health systems across the country, we don't just provide care; we pioneer solutions that make quality healthcare easily accessible. Join a team where your passion meets our purpose. If you’re inspired by innovation, thrive in a collaborative and entrepreneurial environment, and want to be a part of a team that’s reshaping the future of patient care, we want you on our team. At TeleSpecialists, you'll discover more than just a job. You will be able to experience meaningful work, accelerated career growth, and the opportunity to redefine healthcare for the future. Tele Specialists Offers: • A great culture with a team environment, • A fun, diverse work environment, • A rapidly growing company with career advancement opportunities, • Medical, Dental and Vision benefits, • 401k match, • Paid Vacation, • Leadership Training Classes, • Mentorship Program, • Tuition Reimbursement About the Role: The Rapid Response Center Paramedic will be Working in direct contact with the RRC Director, physicians, and customers. You will provide highly reliable service dispatch and management throughout the patient consultation process. The RRC Paramedic role has three main areas of responsibility: Daily Operations/Process Improvement, Training & QA of RRC, and Mastery of RRC Technology. This position must have the ability to triage neurology and Psychiatry consults and dispatch based on acuity. Leading call center coordination, you will develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, health care systems and providers. Essential Duties and Responsibilities: • Checks Email Daily – check for any updates to stay current on protocols/procedures, • Attend Huddle at 1840 & 0640, fill out Daily Huddle Form, participate in huddle hand off of information to oncoming nurse., • Call back on Dr to Dr cases for patients who have not been seen by a TS physician., • Monitors “Open/Waiting to Accept Cases” hourly, • Review of details how to manage/actions to be taken for findings of these cases in Orientation, • Monitoring & Responding to Physician chats, • Conduct telephonic assessments using structured triage tools, • Escalate complex cases or concerns to the supervising RN or physician as needed, • Support care coordination by relaying information to appropriate physician, • On new Psych cases contacts Facility & Obtains history, time, and Patient assessment on all Psych Calls – Ensure high or low priority defaults appropriately dependent on clinical assessment/judgement, • On new STAT cases contacts Facility & Obtains history, time, and Patient assessment on STAT calls – Assigns priority level dependent on clinical Assessment/Judgement, • Monitors blast protocol and escalations – ensuring that they are working @ 3,6, 12” for Strokes (monitoring), • Monitors prolonged queue times in dispatch –, • Physician technical issues go to IT called Help Desk Support – The Doctors have a button to click for this – Advise provider to utilize this, • Utilizes best paramedicine judgment during any communication Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Current Paramedic certification (State and/or National Registry, depending on location), • Minimum 2 years of field experience as a paramedic, • Strong communication and interpersonal skills, • Comfortable working in a technology-enabled environment (EMRs, phone systems, telehealth tools), • Ability to remain calm and focused during high-volume or urgent calls, • Prior experience in a call center, telemedicine, or triage setting preferred, • Proficient in basic computer skills and medical documentation, • Ability to interact with internal and external customers, • Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level., • Strong written, oral and interpersonal communication skills, • Highly self-motivated, directed and proactive, • Keen attention to detail, • Ability to effectively prioritize and execute tasks in a high-pressure environment, • Experience working both independently and, in a team-oriented, collaborative environment, • Able to communicate effectively within department and with members of interdisciplinary teams, • Ability to work independently and proactively in a fast-paced, dynamic environment, • Proven analytical and problem-solving abilitiesPhysical Requirements:, • Prolonged periods of sitting at a desk and working on a computer, • Must be able to lift 15 pounds at times