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Job Description Role Responsibilities: • Responsible for interviewing, training, and selecting employees for the team, • Conduct performance reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed, • Respond to and handle employee complaints (grievances) in a timely and efficient manner, • Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures, • Responsible for planning, supervising and monitoring the work of the team members in assigned area(s), • Counsel, guide, and instruct personnel in the proper performance duties, • Create an environment which is fun and exciting to work in and is directly responsible for the morale of the EVS employees, • Assign projects when necessary, • Inspect the floors, stairways, elevators, and public areas in order to ensure work is being done – attend to any areas needing attention promptly, • Check on key control to make sure all keys are accounted for daily, • Monitor the cleanliness and neatness of the main storage room at all times, • Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies., • Must have basic knowledge of casino cleaning, floor care and knowledge of various equipment., • Strong written and verbal communication skills are required., • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift., • Must be able to make rational decisions when handling guest and employee conflicts., • Must be able to assess guest needs., • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School diploma or equivalent required., • Minimum 2 years’ experience in hotel or large property cleaning experience., • Previous supervisor experience is required., • Minimum of 1 year as cleaner in EVS or equivalent., • Must present a well-groomed appearance., • Must be able to work various shifts and hours to include holidays and weekends., • Good knowledge of cleaning procedures., • Some knowledge of proper chemical usage preferred., • Highly motivated and self-directed., • Good communication skills., • Computer applications skills., • Excellent interpersonal, customer service, team building and problem solving skills are required., • None

Job Description Essential Functions: • Performs ongoing preventive and regular maintenance on all property mechanical, electrical, plumbing, structural, fire life safety, motors, panels, control systems, and other facilities related systems and equipment., • Maintains responsibility for facility services, preventive maintenance, inventory control, contracted maintenance, general maintenance, and technical proficiency., • Performs property inspections and reports findings to direct leader., • Must have advanced skills in painting, taping, and wall papering., • Responsible for the preparation and implementation of all types of paints, varnishes, sealers, and rust proofing, • Responsible for repairing, refinishing, staining, and touch-up of all woodwork and furniture., • Moves office furniture, machinery, equipment, and other materials as requested., • Replaces burned out light bulbs and ballasts, checks electrical circuits, repair dimmers, refrigeration controls and contacts., • Familiar with the installation as well as the repair of any and all electrical equipment., • Repairs doors, windows, and cabinet work., • Fabricates office partitions, doors, cornices, counters, panel walls and ceilings., • Performs all maintenance necessary to keep all locks and locking devices in functional and safe operating condition., • Installs, connects and tests sanitary plumbing fixtures, fire sprinklers, hydraulics, refrigeration, various gases, steam and other pressure systems., • Performs maintenance and repair functions on major system breakdowns. Independently diagnoses, repairs, and replaces property systems and equipment., • Records readings and adjusts where necessary to ensure proper operation of equipment., • Handles regular preventive maintenance of all HVAC and refrigeration equipment, including changing HVAC coils, filters, and belts, • Cleaning, inspecting, calibrating, and changing parts to maintain property HVAC systems to maintain optimum performance., • Ensures safe, efficient operation of all equipment relevant to boilers, chillers, pumps, life safety equipment, air handlers and emergency generators., • Perform periodic checks of tool and instrument inventory., • Applies operational procedures as required by state and local codes., • Performs water-testing treatment for boilers and chillers., • Performs preventive maintenance of all kitchen equipment as directed., • Perform drywall repair which entails mudding, taping, and finishing of wall and ceilings., • Maintains inventory of spare carpet and related tools and supplies. Installs and/or repairs carpet and all types of flooring as directed., • Responsible for the supervision of vendors and contractors upon request of Director of Facilities, • Responsible for the installation of Drop Ceiling Grid and tile., • Updates work order statuses in real time and utilizes CMMS systems such as 360 Facility for all work performed., • Completes Hazard Assessments and safety trainings as necessary., • Comply with all safety procedures, maintaining good housekeeping and safety of work areas., • Responsible for general interior maintenance by repairing and hanging of signs, wallboards, pictures mirrors, and installing keyboard trays., • Escalates issues to direct leader in a timely and efficient manner., • Presents oneself as a credit to JACK Cleveland and encourages others to do the same., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school diploma or equivalency certificate is required., • Previous experience in mechanical maintenance work, and building trades is required., • General knowledge of HVAC, plumbing, Life/Safety Systems, boilers, chillers, emergency power systems, UPS systems, pumps, motors, VFD’s, and Energy Management Systems, • Must be at least 21 years of age., • FLS (Fire Life Safety) Experience a plus., • HVAC or Refrigerant Certification and / or Building Trades Certification (i.e. electrician, welder, machine operator, carpenter, millwright, mason, etc.) required.

Job Description Position Summary: The Engineer I supports and maintains the technology infrastructure across a dynamic 24/7 casino environment. This role is responsible for installing, configuring, and maintaining hardware and software, supporting end users, ensuring system uptime, and participating in IT projects. The ideal candidate will possess strong problem-solving skills, a commitment to exceptional guest service, and the ability to thrive in a fast-paced, regulated industry. Essential Functions: • Provide first and second-level support for workstation, server, and network issues., • Install, upgrade, and maintain gaming and non-gaming hardware and software., • Support system users and resolve technical issues promptly., • Provide preliminary diagnostics, isolating faults, and escalating complex problems to Engineer II and senior engineers., • Follow Change Management protocols for all system updates and configurations., • Analyze and resolve technical problems related to production systems, software, and communication tools., • Perform audits, document SOPs, and assist with procurement-related tasks., • Interface with vendors and collaborate with IT and business teams to address system-wide issues., • Assist in deploying new technologies., • Ensure compliance with regulatory, security, and audit requirements., • Train end users and assist in technical documentation efforts., • Provide outstanding service to fellow team members and maintain a professional appearance. Physical, Mental & Environmental Demands: • Must be able to lift and carry up to 50 lbs., • Must be able to stand, walk, or sit for extended periods (minimum 4 hours)., • Ability to maneuver throughout all areas of the property including stairs and escalators., • Must be able to work varied shifts, including nights, weekends, and holidays., • Must tolerate loud noises, bright lights, and dusty environments., • Manual dexterity to operate computers and office equipment., • Ability to manage multiple tasks and adapt to shifting priorities under pressure., • Must be able to read, write, speak, and understand English clearly. Education and Experience: • High school diploma or GED required; technical certifications are a plus., • 2+ years of experience in a technical support or IT operations environment., • Working knowledge of desktop computing, networking concepts, and operating systems., • Experience with gaming systems, POS, kiosk technologies, or similar casino-specific tech is highly desirable., • Ability to work independently and collaboratively in a fast-paced, high-demand environment., • Strong communication, documentation, and customer service skills., • Must be 21 years of age. Core Competencies: • Technical Aptitude: Understands a variety of systems, networks, and hardware., • Customer Focus: Delivers excellent service to internal and external customers., • Accountability: Follows through on responsibilities and takes ownership., • Communication: Clear and professional in both verbal and written formats., • Adaptability: Maintains composure and flexibility in a 24/7 operational setting. Required Certification/License: • Must be able to obtain, and maintain the below license requirements:, • Ohio Casino Control Commission Gaming License through the State of Ohio., • Sports Gaming License through the State of Ohio, • Ohio Lottery Gaming License through the Ohio Lottery Commission, • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

Job Description Essential Functions: • Repairs, replaces and performs preventive maintenance on all motors, panels and electrical equipment., • Replaces burned out light bulbs, checks electrical circuits, repair dimmers, refrigeration controls and contacts., • Familiar with the installation, as well as the repair of, any and all electrical equipment., • Repair furniture, doors, windows, slot machine stands, gambling tables and cabinetwork., • Fabricates office partitions, doors, cornices, counters, panel walls and ceilings., • Performs all maintenance necessary to keep all locks and locking devices in functional and safe operating condition., • Installs, connects and tests sanitary plumbing fixtures, fire sprinklers, hydraulics, refrigeration, various gases, steam and other pressure systems., • Performs maintenance and repair functions on major system breakdowns, diagnosing trouble, repairing or replacing., • Handles regular preventive maintenance of all HVAC and refrigeration equipment., • Ensures safe, efficient operation of all equipment relevant to boilers, chillers, pumps, life safety equipment, air handlers and emergency generators., • Responsible for preventive and regular maintenance of all equipment., • Applies operation procedures as required by state and local codes., • Performs water-testing treatment for boilers and chillers., • Performs preventive maintenance of all kitchen equipment as directed., • Performs daily routine maintenance., • Responsible for all preparation necessary to ensure proper application of paints, varnishes, sealers and rust proofing., • Maintains inventory of spare carpet, related tools and supplies. Installs and/or repairs carpet and vinyl flooring as directed., • Presents oneself as a credit to Horseshoe Cleveland and encourages others to do the same., • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school diploma or equivalency certificate is required., • Mechanical skills are essential., • Previous experience in mechanical maintenance work is required., • Must be able to read, write, speak and understand English., • Must be able to get along with co-workers and develop teamwork., • N/A

Job Description Essential Functions: • Creates and leads continuous customer service and team member workplace improvements and initiatives., • Maintains an upbeat and positive attitude everyday throughout the course of the entire assigned shift., • Upholds integrity of Slot Department Compliance and OSHA regulations. Insures safety rules are enforced and assists in training team members to do the same., • Always speaks positively about the company and fellow team members, especially in the presence of our front-line team, • Supports Slot Managers in any assigned administrative responsibilities., • Rewards and recognizes team members for observed positive behavior., • Meets with the outgoing Slot Service Leader in assigned area and ensure that a thorough pass down of information between the shifts takes place., • Reviews daily break schedule(s) to ensure adequate floor and booth coverage for the entire shift., • Communicates with the Slot Service Leaders on different floors and creates break string that maximizes floor and booth coverage., • Conducts a thorough walkthrough of assigned area, making specific notes of the following: down machines and reason, cleanliness of the area, missing or extra slot chairs, supplies (i.e. comp printer paper, JP tickets, etc.), employee interactions (i.e. staying in assigned area, actively, patrolling their zone(s) etc.), and equipment operation (i.e. NRTs, computers, and printers), • Performs upbeat and energetic Buzz Sessions for slot team whenever assigned or requested to do so., • Help to develop plans, actions and standard operating procedures for the operation and administration of assigned departments., • Establish and maintain scheduling procedures, taking into consideration time and use of facilities and relate public specialty areas and events., • Touches base with each team member in assigned area at least once during the day to inquire about their satisfaction; ensures they have all of the tools necessary to do their job; and asks about any concerns, issues, or suggestions they may have. Seeks to resolve any of these issues at some point during the shift or at a minimum makes leader aware and see if they are able to assist., • Is a model for Spotlight on Success and observes team members in their interactions specifically looking for the behaviors. Addresses any behaviors that are not present., • Proactively comps players after actively evaluating their play., • Seeks out service breakdowns (long wait times) and proactively issues comps to regain satisfaction., • Must be able to comprehend compliance guidelines and uphold Internal Controls, OCCC Regulations and department policies and procedures., • Handles all player and/or team member issues that arise throughout the shift (utilizing all available tools such as CMS, past behaviors and play, etc.). Contacts a slot shift manager for any issue that cannot be resolved and have suggestions and justifications for the problem at hand after contacting him/her., • Assure team members follow established safety regulations in the use of equipment and supplies at all times., • Makes certain Slot Dispatch is operating effectively for their area and that calls are being reported and answered in a timely and professional manner., • Ensures that all team members are using proper radio etiquette and being respectful to each other on the radio at all times., • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication., • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company., • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations., • Ensures that team members clearly understand and are held accountable for their performance expectations., • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained., • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value., • Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision., • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members., • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • At least 12 months slot attendant experience, • At least "Strong Performer" rating on most recent PAR, • No active final written warnings, • High school diploma required., • Must possess strong supervisory and leadership skills., • Must have strong knowledge of the various internal written and verbal codes/abbreviations., • Must project professionalism and possess excellent verbal and written communication skills., • Must be able to get along with co-workers and work as a team., • Must present a well-groomed appearance., • Ability to obtain a Gaming Occupational License within the State of Ohio., • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

Eurest * We are hiring immediately for full time COOK positions. * Location : Jack Casino Cleveland - 100 Public Square, Cleveland, OH 44113 Note: online applications accepted only . * Schedule : Full time schedule. Monday - Friday, 8:00 am - 4:00 pm. More details upon interview. * Requirement : Culinary experience requried. * Pay Range : $16.00 per hour to $17.00 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1518968. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, "connect with people, inspire through food, create solutions, and live our promise," is exemplified throughout our organization. Eurest is proud to serve the world's most respected successful corporations, including many of the Fortune 500. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: * Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules. * Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items. * Uses established ticket collection procedures during service. Responsible for records from area worked during service periods. * Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures. * Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards. * Operates and maintains kitchen equipment as instructed. * Assists in production planning, record keeping and reporting as required. * Assists in the ordering and receiving of all food and supplies as required. * Reports needed maintenance, faulty equipment or accidents to the supervisor immediately. * Attends in-service and safety meetings. * Maintains good working relationships with coworkers, customers, administrators and managers. * Performs job safely while maintaining a clean, safe work environment. * Performs other duties as assigned. * Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards. * Personal commitment to your own safety and that of others. * Abides by all Company policies and procedures including but not limited to: * The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer. * The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. * The use of slip-resistant shoes and proper lifting techniques. Associates at Eurest are offered many fantastic benefits. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here () or copy/paste the link below for paid time off benefits information. () About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace. Req ID: 1518968 [[req_classification]]

Job Description Role Responsibilities: • Counts, sorts and organizes all money, coupons, chips and paperwork from the drop boxes., • Lifts and displays empty drop boxes to Surveillance personnel and/or fellow team members., • Retrieves drop boxes from the storage area and appropriately stores all boxes., • Inserts and removes currency from counting machines; runs the machines., • Straps and hand-stamps money bundles., • Totals all cash, chips and coupons by shift and by day/date., • Enters necessary information into the computer., • Loads appropriate boxes into carts and pushes/pulls carts to designated areas for transportation to the casino floor., • When a slot machine is being played at the time of a slot machine drop, uses excellent guest service skills to assure the guest’s satisfaction., • Accounts for all keys used to perform slot machine drops., • Weighs/counts individual buckets and records weighed buckets into the scale with proper machine numbers., • Verifies wrap totals; researches and explains variances., • Pulls bill validator boxes, insuring each box is accounted for after and after the drop., • Completes all paperwork accurately and delivers it to the appropriate department in a timely manner., • Is responsible for the loading of coin/currency and count of dropped funds for all the casino floor ticket redemption kiosks., • Counts Slot Operations emergency drops., • Maintains Count Room in a clean and orderly fashion., • Follows safety and security guidelines and adheres to department procedures., • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School Diploma or equivalent preferred, • Minimum of 6 months previous money handling experience, • Previous experience in performing detailed work preferred, • Literate and fluent in basic English, • Excellent Math Skills, • Basic computer skills (excel skills are necessary), • Basic trouble-shooting skills, • Must be able to perform tasks with high efficiency and accuracy, • Above average organizational abilities for sorting money, chips, coupons and other paper work by table number, • Ability to work in a small area with the same people for extended periods of time, • Ability to obtain a Gaming Occupational License within the State of Ohio, which includes a comprehensive background investigation.

Job Description Role Responsibilities: • Cleans offices, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms and other work areas., • Clean walls, stalls, shelving, telephones, brass rails, doors, glass, mirrors and any surface needing cleaning attention., • Clean and maintain cleanliness of restrooms., • Sweeps and mops floors., • Vacuum rugs, carpets, and upholstered furniture., • Dusts furniture and equipment. Polishes metal work., • Empties wastebaskets and empties and cleans ashtrays., • Transports trash and waste to disposal area., • Replenishes bathroom supplies., • Performs other duties as assigned., • Maintain assigned areas., • Able to provide information and directions to inquiring guests., • Complete all tasks as assigned by supervisor., • Clean and sweep paper and debris off the floor., • Clean and maintain slot machines and stands., • Restock with supplies (paper products) and chemicals work area (as needed), • Performs proper and trained cleaning procedures when blood borne pathogens are involved, • Must able to operate vacuum cleaners or floor cleaning equipment (mop, broom etc.), • Remove trash as assigned, • Remove or transport items from one area to another as assigned, • Must be able to work independently., • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School diploma or equivalent required., • Ability to work a flexible shift to include nights, holidays and weekends., • Must be a team player., • Must be able to work various shifts and hours to include holidays and weekends., • Previous housekeeping or janitorial experience preferred. Some knowledge of proper chemical usage preferred. • Meets the attendance guidelines and adheres to departmental and company policies.

Job Description A JACK Cleveland Casino Table Games Dealer: • Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude., • Assists in training guests not familiar with various table games products., • Promotes table and poker games and serves guests while standing on dead games., • Demonstrates an effective working knowledge of dealing policies and gaming procedures, • Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy., • Able to maintain applicable departmental dealer efficiency metrics., • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game, • Always presents oneself as a credit to JACK Entertainment and encourages others to do the same, • Safeguard casino assets., • Responsible for the protection and control of the game., • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities., • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner., • Advises Floor Supervisor of any disputes or arguments that may arise during the game., • Support and maintain JACK courtesy guidelines at all times., • Promote outstanding guest relations., • Perform other duties as assigned., • Assists in training guests not familiar with various table games products., • Demonstrates an effective working knowledge of dealing policies and gaming procedures., • Able to maintain applicable departmental dealer efficiency metrics., • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • There are a couple of things that we need from you to make sure you’re the right candidate:, • Must be able to work independently., • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to speak distinctly and persuasively., • High school diploma or equivalent is required., • Excellent customer service skills are essential, • Must be able to perform basic math quickly, • Must be able to get along with co-workers and work as a team, • Must present a well-groomed appearance, • Well-developed interpersonal skills, • Must enjoy entertaining and communicating with the public, • Blackjack, and five (5) Carnival Games, • Carnival Games: - Ultimate Texas Hold-Em, 3 Card, Mississippi Stud, Pai Gow Poker, Deuces Joker Wild, I Luv Suits, ( a.k.a. High Card Flush), • Roulette (Core), • Mini Baccarat (Core), • Ability to obtain, and maintain a Ohio Casino Control Commission Gaming Occupational License within the State of Ohio

Job Description Essential Functions: • Oversee all Team Relations activities, ensuring workplace concerns are handled timely, consistently, and in compliance with applicable laws, regulations, and company policies., • Champion a positive Team Member experience that drives engagement, satisfaction, and retention across the organization., • Serve as a subject matter expert and resource on employee relations matters, including Title VII, FMLA, ADA, NLRA, investigations, and policy interpretation., • Lead and conduct investigations related to misconduct, performance concerns, policy violations, workplace conflicts, and hotline reports., • Collaborate with team members and leaders to address complaints, resolve conflicts, and promote fair and consistent treatment., • Provide guidance and coaching to leaders on performance management, corrective action, conflict resolution, and effective communication strategies, • Develop and maintain team policies, procedures, and best practices, • Support leaders in developing performance improvement plans and long-term team member development strategies., • Act as the primary liaison between union representatives and property leadership, ensuring effective communication and relationship management., • Oversee all aspects of labor relations, including union notifications, collective bargaining support, grievance management, and related reporting., • Partner with HR leadership on workforce planning, organizational development, and change management initiatives., • Provide project management support for HR initiatives and cross-functional efforts., • Actively participate in team projects and committees by offering input, ideas, and solutions that contribute to continuous improvement., • Strong leadership, analytical, interpersonal, problem solving and decision-making skills., • Proven ability to manage sensitive and complex employee relations issues with sound judgment and discretion., • Strong working knowledge of employment and labor laws, including Title VII, FLSA, FMLA, ADA, and NLRA., • Excellent written and verbal communication skills, with the ability to influence and advise leaders at all levels., • Strong conflict resolution, investigation, and problem-solving skills., • Proficiency in HRIS systems and Microsoft Office Suite., • High level of professionalism, integrity, and confidentiality., • Requires the ability to sit, stand, and walk for extended periods throughout the workday., • Must be able to move throughout property locations to meet with Team Members, leaders, union representatives, and external partners., • Requires the ability to manage multiple priorities in a fast-paced, dynamic environment while maintaining professionalism and confidentiality., • Bachelor’s degree in Human Resources, Labor Relations, Business Administration, or a related field preferred., • Minimum of 5–8 years of progressive experience in employee relations and/or labor relations., • Demonstrated experience conducting workplace investigations, managing grievances, and interpreting company policies., • Not Required

A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else’s day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It’s why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click ___ for important notices that may be applicable to you. For more information about our privacy policy, please click ___. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $18-$22 per hour. Work Schedule: The work schedule for this position is Monday through Friday - 4:30AM - 1:00PM. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company’s 401k retirement savings plan. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. He/She is also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs. Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time • Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%, • Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property- 20%, • May operate a vehicle that seats sixteen people or more, including driver. Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle. Monitors vehicle condition and records malfunctioning items or damage and submits to manager- 20%, • Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts- 20% The total amount of time for all functions of the job - 100% Education: • High school diploma or general education degree (GED) Required Licensure, Certification, etc.: • Must possess a Commercial Driver’s License (CDL) with Passenger endorsement issued by the state in which the associate will be preforming shuttle driver services., • Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client, • Due to vehicle leasing contract requirements must be at least 21 years of age, • Must maintain a valid driver’s license at all times, • Pass annual / semiannual MVR check, • Must complete the Wheelchair Safety Training course provided by Towne Park as applicable, • Must possess current Medical Examiners Certificate, • Must maintain an up to date license as well as DOT endorsements and a bi-annual physical exam as applicable Work Experience: • At least three years of commercial driving experience or nine (9) years of driving experience as a licensed driver Knowledge: • Must be able to drive manual transmission Skills: • Ability to read and write standard English language, • Ability to read and comprehend simple instructions, short correspondence and memos, • Ability to write simple correspondence, • Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization, • Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money, • Ability to understand 24 hour and military time systems, • Ability to understand rates applicable to time passed Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required. I understand that every effort has been made to make this job description as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.

Job Description Reporting to the Poker Supervisor, the Dual Rate Poker Dealer is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Essential Functions: Poker Supervisor • Leads, coaches and supports table games dealers to ensure legendary customer service., • Ensures table games dealers have the training, tools and mindset to enable them as service professionals., • Leads in a way that creates continuous improvements in the guest and employee experience., • Ensures operational and game integrity., • Tracks guest play and relays all pertinent information to Manager, • Resolves guest concerns in a quick, professional and efficient manner, • Executes changes in table games limits to meet the customer demand and needs of the business, • Informs Assistant Poker Manager and Surveillance team of unnatural or irregular play, • Maintains bank floats, • Reports significant cash and cheque transactions, • Verifies issuance of credit after all necessary signatures are confirmed, • Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures, • Presents oneself in a polished, professional and service-minded way and leads team to do the same, • Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude., • Assists in training guests not familiar with poker., • Promotes poker games and serves guests while standing on dead games., • Demonstrates an effective working knowledge of dealing policies and gaming procedures, • Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy., • Able to maintain applicable departmental dealer efficiency metrics., • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game, • Always presents oneself as a credit to JACK Entertainment and encourages others to do the same, • Safeguard casino assets., • Responsible for the protection and control of the game., • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities., • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner., • Advises Floor Supervisor of any disputes or arguments that may arise during the game., • Demonstrates an effective working knowledge of dealing policies and gaming procedures., • Able to maintain applicable departmental dealer efficiency metrics., • Must be able to work independently., • Excellent employee and customer service skills are essential, • Must be able to get along with co-workers and work as a team, • Must present a well-groomed appearance, • Well-developed interpersonal skills, • Must enjoy entertaining and communicating with the public, • Excellent math skills and the ability to multi-task, • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to speak distinctly and persuasively., • High school diploma or GED is required- College Degree preferred, • 1-2 years supervisory experience, • Must possess and demonstrate a genuine desire to serve the public, • Must have a professional appearance and be team player., • Must have broad knowledge of casino rules, regulations, and procedures, including good game security., • Ability to obtain and maintain an Ohio Casino Control Gaming Occupational License.

Job Description Reporting to the Assistant Shift Manager, the Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Role Responsibilities: • Leads, coaches and supports table games dealers to ensure legendary customer service., • Ensures table games dealers have the training, tools and mindset to enable them as service professionals., • Leads in a way that creates continuous improvements in the guest and employee experience., • Ensures operational and game integrity., • Tracks guest play and relays all pertinent information to Manager, • Resolves guest concerns in a quick, professional and efficient manner, • Executes changes in table games limits to meet the customer demand and needs of the business, • Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play, • Maintains bank floats, • Reports significant cash and cheque transactions, • Verifies issuance of credit after all necessary signatures are confirmed, • Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures, • Presents oneself in a polished, professional and service-minded way and leads team to do the same, • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Excellent math skills and the ability to multi-task, • Must be able to work independently., • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Must be able to get along with co-workers and work as a team, • Must be able to read, write, speak, and understand English, • Must have a professional appearance and be team player., • Well developed interpersonal skills, • High school diploma or GED is required- College Degree preferred, • Must have experience working in Table Games as a Dealer or Supervisor, • 1-2 years supervisory experience, • Ability to obtain, and maintain a Gaming Occupational License within the State of Ohio.

Job Description Bartender: Reporting to the Supervisor of Beverage, the Bartender serves alcoholic beverages within department and state liquor law guidelines. Prepares ordered drinks with proper portions and ingredients in accordance to company policies. Operates a cash register, ringing the proper amount into the register and giving the guest or server the correct change following all company policies. Maintains a clean, organized and fully stocked area in accordance to company. Essential Functions • Provides fast, friendly, professional beverage service to casino guests and beverage servers. (2 minute or less production cycle for 15 drink tray), • Prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required, • Operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures, • Maintains clean and stocked workstation, • Operates a cash register, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities., • Monitors guest consumption of alcohol and intervenes as needed according to guidelines, • Serves as ambassador of goodwill while working and at customer and public relations functions; appears in publicity photos, • Promotes casino events and programs, • Works closely with JACK Club to promote new card sign up programs., • Works well with others, especially Beverage Servers, Bartenders, Bar Porters, Beverage Supervisors, and VLT Supervisors, • Provides personalized service and uses guest name, • Must be 21 years of age, • Read, write legibly, understand and speak English, • Excellent customer service/communication skills, • Count money and change correctly, • Know cocktail ingredients and proper mixing and pouring techniques, • Available to work required schedule which may include nights, weekends, holidays and overtime as needed, • Must maintain high appearance standards as prescribed by Beverage department., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Must be able to obtain an Ohio Lottery Commission license

Job Description • We are hiring immediately for a full time SOUS CHEF position., • Location: JACK Cleveland Casino - 100 Public Square, Cleveland, OH 44113. Note: online applications accepted only., • Schedule: Full time schedule. Monday, Tuesday, and Friday off. Wednesday, Thursday, Saturday, and Sunday, 12:00 pm to 10:30 pm. Further details upon interview., • Requirement: Previous cooking, prep cook, and supervisory experience preferred. Flexibility in schedule., • Pay Range: $20.00 per hour to $22.00 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1511372. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Job Summary Summary: Helps Executive Chef prepare and cook foods. Coordinates activities of cooks and other food-service associates. Assumes responsibility for kitchen and food-service associates in the absence of Executive Chef. Essential Duties and Responsibilities: • Cooks and prepares food following approved recipes and production standards. Ensures all deadlines are met based on production orders., • Supervises hourly food service associates. Includes interviewing, scheduling, payroll, training, counseling, participating in reviews and recommending disciplinary action, as appropriate., • Stores food in designated areas following all corporate, state and federal food safety and sanitation procedures., • Ensures proper food handling, presentation, portion control and maintenance of appropriate serving temperatures., • Maintains sanitation of equipment, supplies and utensils. Cleans workstation thoroughly before leaving area. Keeps display equipment clean and free of debris during meal service to comply with all sanitation, safety, production and merchandising requirements., • Interacts with customers to resolve complaints in a friendly, service-oriented manner. Relays relevant information directly to supervisor., • Demonstrates complete understanding of daily menu items and accurately explains them to associates and customers., • Keeps up with peak production and service hours., • Monitors inventory and deliveries of product and supplies. Tracks product production, consumption and waste. Informs supervisor when supplies or product are low. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace. Req ID: 1511372 [[req_classification]]

Job Description Security Supervisor: Responsible for shift assignments, follow-up investigations, reports, and all other pertinent activity that is applicable to the security department. Maintains employees files, conducts PAR, coaching and recognition for all security employees. This position is responsible for providing superior service to JACK Entertainment guests by seeking out opportunities to be of service; by maintaining highly visible patrols to ensure a safe gaming experience; and by assuring quality support to other departments so that they may serve guests more effectively. Maintaining public order, enforcing safety rules, protecting property and assets, and investigating disturbances in the hotel, casino and surrounding facilities. Role Responsibilities: • Responsible for the safety and well-being of guests and fellow team members., • Investigate various incidents that concern the welfare of the casino and surrounding facilities., • Responsible for reviewing and approving all documents as needed., • Prepare team member schedules and necessary paperwork., • Instruct, train and monitor officers in numerous daily duties including customer and employee relations, report writing, procedures in handling company funds, crisis and crowd control., • The ability to deal with all departments as required., • Must be able to meet the attendance guidelines of the job and adhere to departmental and company policies, • Accountable for providing safety and security for our guests. Look for safety concerns (ripped carpet, spills, liquid on the concourse, broken glass, etc.) and report these concerns to Facilities or EVS for clean up or repair., • Report to work in a clean, pressed, appropriate uniform., • Teamwork – Offers to help out, cooperates with employees within department, on other shifts and in other departments. Actively participates in Buzz sessions and offers to work additional hours beyond normal schedule to assist with business demands., • Handles customer complaints and will fix the problem to achieve customer satisfaction., • Serves as a dynamic and energetic leader, while fostering teamwork, team member morale, motivation and open communication., • Establishes self as highly credible leader with highest levels of integrity and always acts in the best interests of the property and the company., • Acts as a role model and coach while developing team members using a consistent, approachable demeanor and clearly articulating expectations., • Ensures that team members clearly understand and are held accountable for their performance expectations., • Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained., • Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value., • Demonstrates excellent facilitator skills in determining a vision, aligns and inspires the team to achieve the vision., • Partners and coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated team members., • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school graduate or equivalent., • 3 to 5 years as a security officer preferred., • Must possess skills in investigation., • Excellent written and verbal communication skills are required., • Must possess excellent customer and employee relations skills., • Must be able to work together as a team., • Must be able to obtain First Aid and CPR certification., • Must be able to work any day of the week and any shift., • Must present a well-groomed appearance., • Must be able to work with all levels of management and work as a team., • Must present a well-groomed appearance., • Ability to obtain a Gaming Occupational License within the State of Ohio

Job Description • We are hiring immediately for a full time GRILL COOK position., • Location: Jack's Cleveland Casino - 100 Public Square, Cleveland, OH 44113. Note: online applications accepted only., • Schedule: Full time schedule. Monday - Friday, including weekends. Hours may vary. Further details upon interview., • Pay Range: $16.00 per hour to $17.00 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1494030. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Job Summary Summary: Prepares food and serves customers at the grill station in accordance with current applicable federal, state and corporate standards, guidelines and regulations to ensure high-quality food service is provided. Essential Duties and Responsibilities: • Takes orders from customer and prepares items requiring short preparation. Completes orders from steam tables and serves customers at multiple stations., • Serves customers in an efficient, friendly manner following established steps of service meeting outlined standards. Ensures food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket-collection procedures during service. Responsible for records from area worked during service periods., • Uses approved recipes and production standards to ensure proper quality, serving temperatures and standard portion control., • Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with established safety standards., • Stores foods in designated areas following standard wrapping, dating and food safety and rotation procedures., • Cleans, sanitizes and maintains all assigned work areas, equipment and utensils to ensure sanitation standards are met., • Resolves customer concerns and reports relevant information and concerns to supervisor., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace. Req ID: 1494030 [[req_classification]]

Job Description • We are hiring immediately for full time COOK positions., • Location: Jack Casino Cleveland - 100 Public Square, Cleveland, OH 44113 Note: online applications accepted only., • Schedule: Full time schedule. Monday - Friday, 8:00 am - 4:00 pm. More details upon interview., • Pay Range: $16.00 per hour to $17.00 per hour We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1518968. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Job Summary Summary: Prepares food in accordance with applicable federal, state and corporate standards, guidelines and regulations with established policies and procedures. Ensures quality food service is provided at all times. Essential Duties and Responsibilities: • Prepares high-quality food items according to standardized recipes and instructions to meet production, delivery and service schedules., • Serves meals or prepares for delivery by using correct portioning, meeting outlined standards, ensuring that food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket collection procedures during service. Responsible for records from area worked during service periods., • Cleans kitchen after preparation and serving, maintaining high standards of cleanliness. Stores or discards excess food in accordance with safe food-handling procedures., • Keeps refrigerators and storerooms clean and neat. Ensures food and supply items are stored per standards., • Operates and maintains kitchen equipment as instructed., • Assists in production planning, record keeping and reporting as required., • Assists in the ordering and receiving of all food and supplies as required., • Reports needed maintenance, faulty equipment or accidents to the supervisor immediately., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment., • Performs other duties as assigned., • Ensures proper presentation, portion control and maintenance of serving temperatures; follows HACCP standards., • Personal commitment to your own safety and that of others., • Abides by all Company policies and procedures including but not limited to:, • The use of a medium weight cut gloves when handling or using knives, peelers, choppers, mandolins or cleaning a slicer., • The use of oven mitts, fryer gloves or steamer gloves when handling hot pans from ovens, warmers or steamtables. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace. Req ID: 1518968 [[req_classification]]

Job Description Role Responsibilities: • Communicates with fellow team members, line cooks and expeditors concerning menu item availability and preparedness., • Responsible for fast and sanitary preparation of all menu items following established recipes and standards., • Ensure team members to clean their areas as they perform their duties and assist with cleaning in other areas., • Cross-train those within your department while encouraging, reinforcing and supporting your team members., • Controls food production to include proper cooking methods, cooking time and temperature, ensuring sanitation, handling and storage of prepared food and leftovers., • Demonstrates competent product knowledge by correct storing and handling of all perishables, maintaining quality, security, value and integrity., • Oversees proper care, storage, use and cleaning of all tools and equipment., • Able to provide relief assist Sous Chefs while providing assistance in all kitchen areas and other duties as assigned., • Recognizes and corrects any product discrepancies and variations in quality, standards and specifications., • Completes station checklist and par sheets one hour prior to completion of shift., • Prepares for rush period of work without getting behind and control’s waste at end of service., • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School Diploma or equivalent required., • Minimum 3 years previous experience in culinary cooking/preparation., • Must have excellent leadership and customer service/communication skills., • Must have knowledge of kitchen sanitation, operation and maintenance of kitchen equipment., • Must be able to work any day of the week and any shift, including holidays and weekends., • Must present a well-groomed appearance., • None

Job Description Essential Functions: • Responsible for the monitoring and replenishing of all food/beverage products in work area by stocking counters and displays in a neat, accurate and timely fashion., • Provides friendly, excellent service to all guest while conducting assigned duties according to procedures., • Prepares and pours drink orders with proper portions and presents drinks to guests as required., • Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, comp and delivery of order to guests., • Accounts for assigned cash drawers, all money received and all transactions recorded during shifts., • Records all tips collected from credit cards and comps., • Assists team members in their duties (e.g., refill ice buckets, re-stock coolers, attend to guest needs) as required., • Ensures work area is neat, clean, sanitized after and throughout shift by wiping counter areas, beverage stations, sinks, and floors as required to maintain a clean and safe work station, • Checks and prepares all orders for accuracy prior to handing over to guest., • Maintains knowledge of all menu items and other pertinent information regarding the outlet., • Partners with culinary team to work as a team to ensure coordinated work flow during shift to meet business demands and ensure customer satisfaction., • Maintains all equipment in proper fashion., • Complete all assigned closing duties at end of shift. Removes and properly disposes of all debris accumulated at the bar or concession stand in accordance with department procedures, • Adheres to regulatory, safety, departmental and company policies., • Resolves service problems according to guidelines, • Supports safety and accident prevention programs (non-slip footwear, proper lifting)., • Presents oneself as a credit to Company and encourages others to do the same., • Provides fast, friendly, professional and responsive customer service to guests., • Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards., • Must be able to work any day of the week and any shift, including holidays and weekends., • Must be able to communicate in a clear and concise manner., • Good oral and written communication skills including tact when dealing with difficult customers, • Must be able to stand for prolonged periods of time or entire shift., • Must be able to maneuver to all areas of assigned restaurant throughout shift (minimum of 20 steps or escalator), • Mathematical abilities including addition and subtraction required., • Must be able to work at a fast pace and in stressful situations., • Must be able to read, write, speak and understand English., • Abilities to accurately process all cash transactions and express excellent communication skills., • Must be able to count cash drawer accurately., • Able to tolerate areas containing high noise levels, bright lights and dust., • Must be able to lift and carry up to 50 lbs. and have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • High school diploma or GED required., • Prior cashier experience preferred.

Job Description Role Responsibilities: The Security position will be charged with protecting company assets and providing a safe environment for our team members and guests. Essential daily duties will include: • Responsible for the safety and well-being of guests and fellow team members., • Gives directions and provides escort to customers in need., • Provides assistance to civil and law enforcement authorities, including testimony in court and other administrative hearings., • Makes chip fills, jackpot verifications., • Regularly provides escorts of money and persons in money-handling positions., • Provides first aid, including CPR when necessary., • Patrols all sections of property to identify safety hazards and breaks in security., • Interviews, investigates and documents all applicable incidents in accordance with company policy., • Makes lost and found detailed descriptions of people and incidents., • Enforces all company policies and procedures., • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • There are a couple of things that we need from you to make sure you’re the right, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school graduate or equivalent required., • Prior security and/or law enforcement experience preferred., • Must be 21 years of age., • Must possess a valid driver’s license from their state of residence., • Must be able to work any day of the week and any shift. Must present a well-groomed appearance., • Must be able to cope with emergency stressful situations rapidly and without hesitation., • Comply with apprehension, arrest, control and use-of-force procedures., • Ability to obtain a Gaming Occupational License within the State of Ohio, • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs

Job Description This is a 6 week class running Tuesday May 12 thru Saturday June 20th. The time for this class is 2:00PM - 10:00PM - Tuesday thru Saturday. Table Games Academy: The table games dealer school is designed to provide qualified applicants with the skills necessary to embark on a career in the gaming industry and, upon graduation, the opportunity to interview for a Table Games Dealer position at JACK Cleveland Casino. Completion of the course does not guarantee employment. Gaining entry into the program does not guarantee a position with JACK Cleveland Casino. The 6 week JACK Academy will be held in the JACK Table Games Training Center which is located in the JACK Cleveland Casino. The Dealer Academy will offer classes running Tuesday thru Saturday. All classes are free of charge and taught by experienced, licensed and dedicated instructors who will professionally prepare students to enter the fast-paced casino industry. Enrollees who successfully complete the course will be provided the opportunity to audition for positions at JACK Cleveland Casino. All Classes are held in the Table Games Training Center, located inside JACK Cleveland Casino. The class will run from 2:00PM - 10:00PM Tuesday thru Saturday. Role Responsibilities Of The Table Games Academy: • Participants must be 21 years of age., • Parking is free to all candidates who participate in the class., • Interviews and basic math tests will be administered prior to dealer school registration., • The class will run from 2:00PM - 10:00PM Tuesday thru Saturday., • Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude., • Assists in training guests not familiar with various table games products., • Promotes table and poker games and serves guests while standing on dead games., • Demonstrates an effective working knowledge of dealing policies and gaming procedures, • Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy., • Able to maintain applicable departmental dealer efficiency metrics., • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game, • Always presents oneself as a credit to JACK Entertainment and encourages others to do the same, • Safeguard casino assets., • Responsible for the protection and control of the game., • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities., • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner., • Advises Floor Supervisor of any disputes or arguments that may arise during the game., • Support and maintain JACK courtesy guidelines at all times., • Promote outstanding guest relations., • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Excellent customer service skills are essential, • Must be able to perform basic math quickly, • Must be able to get along with co-workers and work as a team, • Must present a well-groomed appearance, • Must enjoy entertaining and communicating with the public, • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to speak distinctly and persuasively., • High school diploma or equivalent is required., • Ability to obtain a Gaming Occupational License within the State of Ohio, • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

Job Description • We are hiring immediately for full time FOOD SERVICE WORKER positions., • Location: JACK Casino Cleveland - 100 Public Square, Cleveland, OH 44113. Note: online applications accepted only., • Schedule: Full time schedule. Monday through Sunday, 11:00 am to 7:00 pm. Further details upon interview., • Requirement: Previous culinary experience preferred., • Pay Range: $16.00 per hour to $17.00 per hour. We Make Applying Easy! Want to apply to this job via text messaging? Text JOB to 75000 and search requisition ID number 1516291. The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message frequency varies. Message and data rates may apply. Text STOP to opt out or HELP for help. Terms and conditions: Application Deadline: applications are accepted ongoing until all openings are filled for this position. If an applicant is declined due to the position being filled, they may still be considered for future opportunities and are always welcome to reapply. Diversity of thought and inclusion for all is what drives our success - we invite you to start your journey with us today! Eurest is recognized worldwide for standards of service and excellence within the foodservice industry. Embracing an ownership mindset, Eurest leverages global resources, promotes a local presence and enriches the communities we serve. The Eurest Promise, “connect with people, inspire through food, create solutions, and live our promise,” is exemplified throughout our organization. Eurest is proud to serve the world’s most respected successful corporations, including many of the Fortune 500. Job Summary Summary: Prepares, presents and serves food as needed. Essential Duties and Responsibilities: • Performs prep work such as washing, peeling, cutting and seeding fruits and vegetables., • Weighs and measures designated ingredients., • Carries pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards., • Stores food in designated areas following wrapping, dating, food safety and rotation procedures., • Cleans work areas, equipment and utensils., • Distributes supplies, utensils and portable equipment., • Utilizes approved food recipes and production standards to ensure proper quality, serving temperatures and standard portion control., • Serves customers in a friendly, efficient manner following outlined steps of service., • Resolves customer concerns and relays relevant information to supervisor., • Ensures compliance with company service standards and inventory and cash control procedures., • Assures compliance with all sanitation and safety requirements. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Eurest maintains a drug-free workplace. Req ID: 1516291 [[req_classification]]

Job Description Assessment Information: All cashiers must be able to work successfully and independently in all Front Window Cage Locations. Additional cashiering job functions include; Marker Bank, Fill Bank, Main Bank and NRT. Promotion to Cage Cashier II will occur when the cashier can successfully and independently work in two additional job functions outlined above. Role Responsibilities: • Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations., • Conducts all transactions in a confidential manner., • Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency., • Counts money and chips and reconciles banks., • Orders currency to refill supplies., • Accepts, delivers, and issues credit card cash to customers., • Dispenses coins/chips to other cashiers., • Processes funds transactions for the cashiering department and other casino personnel., • Performs transactions under surveillance., • Processes new check cashing applications., • Records information regarding transactions on reports and forms., • Maintains internal controls with reports describing errors and discrepancies., • Collaborates with work-group and all support departments to ensure player satisfaction., • Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems., • Works with team members to achieve common goals., • Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances., • Maintains confidentiality of all player accounts., • Maintains security and confidentiality of files, records, and lists., • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Must have a high school diploma or GED, • Must be at least 21 years of age, • Must present a well-groomed appearance, • Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator, • One year previous United States currency money handling work experience preferred, • Must read, write, speak, and understand English, • Must be willing to serve customers from a variety of backgrounds, • Must be willing to work nights, weekends, and holidays and work overtime, • Ability to obtain a Gaming Occupational License within the State of Ohio, • JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)

Job Description Essential Functions: • Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation, • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication, • Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients, • Ability to communicate clearly and concisely, both orally and in writing, • Work requires schedule flexibility which may include nights, weekends, and holidays., • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation, • Ability to work effectively in a fast-paced environment, • Ability to learn quickly, • Ability to understand and carry out oral and written instructions and request clarification when needed, • Strong interpersonal skills, • Ability to work as part of a team, • High school diploma or GED required, • Six months previous experience in related field preferred, but not required, • Prior money/cash handling experience preferred but not required

Job Description Starting at $6.24/hr + tips Role Responsibilities: • Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department., • Areas including all public beverage outlets, all service bars and all casino cocktail service., • Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner., • Consciously strives to build relationships with our guests in an effort to improve the overall guest experience., • Ensures consistent, high-quality service standards are maintained in the Beverage Department., • Builds relationships with our guests., • Resolves customer complaints regarding beverage service and takes action to resolve complaints., • Performs other duties as requested by the Beverage Manager. As a company, we are JACK Entertainment in case you couldn’t scroll up. We are a recognized leader in the gaming and hospitality industry and a champion for good in the community. We believe in making the company a great place to work and play! We make it easy to join the fun, strive to amaze always, frequently challenge the status quo and regularly let our team members know they make a difference. We strive to provide an amazing work environment, with lots of awesome team members, and a pretty relaxed atmosphere. PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK: • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match There are a couple of things that we need from you to make sure you’re the right candidate: Knowledge, Skills, & Abilities • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School Diploma or GED required., • Work requires 6 months previous beverage experience., • Work requires effective communication in English, both verbal and written form in a professional manner., • Must present a neat and professional appearance., • Work requires interactions with customers, public and co-workers., • Work requires teamwork with other staff members., • None

Job Description ROLE RESPONSIBILITIES: • Inspect and test assigned equipment, noting all defective parts and making recommendations for correction, • Perform required adjustments and repairs to electronic and electro-mechanical equipment as assigned. Perform preventative maintenance to slot machines either on the floor, or in the slot shop, • Observe all safety regulations in the performance of assigned duties, and report any safety hazards to assigned supervisor, • Ensure that you understand the policies and procedures, internal controls, and gaming regulations and are in complete compliance at all times, • Provide 100% accuracy and accountability on all documentation that is required by the Slot Performance department, • Uphold the integrity of vital information in and around the Slot Performance department, • Provide prompt and courteous service when repairing or verifying transactions at machines, • Performs tasks as requested by departmental management, • Routinely strives to build and maintain rapport with customers making every effort to achieve customer satisfaction, • Acts as a role model; always presents oneself as and encourages others to do the same, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Electronics degree or equivalent electronic experience is preferred, • Installation, maintenance and repair of electronic systems and equipment preferred, • Knowledge of mechanical and electronic/electrical technical equipment is desirable, • Proficient in the use of tools of the trade including hand power and machine equipment testing devices and instruments, as applicable, • Should understand schematic diagrams needed in the repair of slot machines as well as mechanical blue prints, • Knowledge of casino rules, procedures and regulations pertaining to slot operations a plus, • Must be able to read, write, speak and understand English, • Possess an upbeat and positive attitude, • Ability to work a flexible schedule, • Must be able to read/explain the pay table/glass on the different EGDs, • Be able to perform all game recalls, • Be able to troubleshoot and repair common/uncommon problems with EGDs, • Know how to use Word and Excel, • Experience with slot player tracking systems, • Know how to identify all components in the slot machines, • Ability to obtain a Gaming Occupational License within the State of Ohio

Job Description Poker Dealer: Reporting to the Poker Supervisor, the Poker Dealer is responsible for providing legendary guest service. Skill Set Must Include One Of The Following Games Or Game Combinations: • Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude., • Assists in training guests not familiar with poker., • Promotes poker games and serves guests while standing on dead games., • Demonstrates an effective working knowledge of dealing policies and gaming procedures, • Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy., • Able to maintain applicable departmental dealer efficiency metrics., • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game, • Always presents oneself as a credit to JACK Entertainment and encourages others to do the same, • Safeguard casino assets., • Responsible for the protection and control of the game., • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities., • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner., • Advises Floor Supervisor of any disputes or arguments that may arise during the game., • Support and maintain JACK Entertainment’s courtesy guidelines at all times., • Promote outstanding guest relations., • Perform other duties as assigned., • Demonstrates an effective working knowledge of dealing policies and gaming procedures., • Able to maintain applicable departmental dealer efficiency metrics., • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to speak distinctly and persuasively., • High school diploma or GED is required., • Excellent customer service skills are essential, • Must have experience dealing Poker, • Must be able to perform basic math quickly, • Must be able to get along with co-workers and work as a team, • Must present a well-groomed appearance, • Well-developed interpersonal skills, • Must enjoy entertaining and communicating with the public, • Ability to obtain a Gaming Occupational License within the State of Ohio

Job DescriptionDescription: Company Overview: Join one of the fastest-growing gaming companies in the industry, dedicated to delivering exceptional gaming experiences and driving innovation. We are looking for a dynamic and analytical Product Performance Manager to join our team. Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. Position Overview: The Product Performance Manager will play a crucial role in analyzing game performance across various dimensions, including game type, category, state, venue, day, and device. This position requires a strong analytical understanding of consumer behavior, particularly in environments similar to casinos and slot machines. The ideal candidate will be responsible for publishing a comprehensive quarterly analysis of gameplay, identifying trends, player behavior, and suggesting areas for improvement. Requirements: Key Responsibilities: • Conduct in-depth analysis of game performance metrics across multiple parameters such as game type, venue, and player demographics., • Publish quarterly reports detailing gameplay analysis, trends, and insights to guide product improvements and strategic decisions., • Collaborate with Account Management and Account Executive teams to assess site-level performance and identify contributing factors to success., • Utilize analytical tools such as Tableau, Power BI, and SAP to visualize data and present findings effectively., • Identify and analyze player behavior trends to inform product development and marketing strategies., • Proactively suggest improvements based on data-driven insights to enhance player engagement and revenue. Qualifications: • Bachelor’s degree in Business, Data Analytics, or a related field; advanced degree preferred., • Significant experience in data analysis, preferably within the gaming or casino industry., • 3-4 years' experience, preferably in the casino or gaming industry, • Proficiency in analytical tools such as Tableau and Power BI; experience with SAP is a significant plus., • Strong understanding of consumer behavior in gaming environments., • Excellent presentation skills with the ability to communicate complex data insights clearly and effectively., • Self-starter with a proactive approach to problem-solving and a passion for data-driven decision-making. Why Join Us? • Be part of a rapidly growing company within the gaming industry., • Opportunity to work alongside a talented team and contribute to innovative projects., • Competitive salary and benefits package. If you are a motivated individual with a strong analytical background and a passion for improving gaming experiences, we encourage you to apply for the Product Performance Manager position. #INDS&S

Job Description The Customer Experience Associate will also work with multiple teams to improve the customer experience and ensure all customers have a positive experience within the JACK Entertainment brand. This will involve working with customer support colleagues, team managers, and Jack Entertainment casino clients to provide a world-class customer experience. Successful candidates are expected to show initiative, dedication, and willingness to take advice and direction. Must also be able to maintain excellent communication, both with internal and external Jack Entertainment clients and team members. The Customer Experience Associate will be a part of a team that is the voice of our brand. Essential Functions • Provide excellent customer service via chat, email, and phone., • Resolve complaints in a timely and efficient manner., • Work with multiple teams to improve the customer experience., • Be a subject matter expert on the betJACK mobile app and JACK Casino properties., • Stay current on all offerings and promotions., • Escalate problems as they arise., • Constantly evaluate opportunities to enhance the customer journey., • Review identification documents for verification., • Maintain strict confidentiality of account information., • Assist payment & fraud specialists in upholding the company’s security and preventing fraudulent activities., • Advise players on responsible gaming tools and act proactively on player's gaming patterns., • Troubleshoot any technical issues., • Keep ahead of customer support industry trends, challenge the status quo, and apply best practices or new ideas to areas of improvement., • Participate in the testing of new products and services., • Self-starter with the ability to positively influence team members., • This position is an hourly shift-based position. Flexible and willing to work weekday or weeknights and weekends due to varying shifts., • Online troubleshooting technical issues relating to customers and products., • Proven track record of success in customer service via online gaming, sports wagering, or relevant industries., • Goal-driven with strong problem-solving and organizational skills., • Proficient working knowledge of computer programs., • Natural desire to question, re-think and optimize customer support processes in order to meet the needs of the customer., • Bachelor’s degree preferred, • Minimum one year of previous inbound call center experience, • Type 40 words per minute, • Competence with Zendesk (or other ticketing processor systems) and Microsoft Office product suite is preferred., • Licensure: Must be able to pass required licensing as mandated by various state racing and gaming regulatory bodies. Failure to be licensed or retain licensure will result in termination of employment., • This position requires you to obtain, and maintain an Ohio Casino Control Commission Gaming Employee license, and an Ohio Lottery Commission Gaming License.

Job Description Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development. Essential Functions: Table Games Dealer • Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude., • Assists in training guests not familiar with various table games products., • Promotes table and poker games and serves guests while standing on dead games., • Demonstrates an effective working knowledge of dealing policies and gaming procedures, • Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy., • Able to maintain applicable departmental dealer efficiency metrics., • Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game, • Always presents oneself as a credit to JACK Entertainment and encourages others to do the same, • Safeguard casino assets., • Responsible for the protection and control of the game., • Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities., • Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner., • Advises Floor Supervisor of any disputes or arguments that may arise during the game., • Support and maintain JACK courtesy guidelines at all times., • Promote outstanding guest relations., • Perform other duties as assigned., • Assists in training guests not familiar with various table games products., • Demonstrates an effective working knowledge of dealing policies and gaming procedures., • Able to maintain applicable departmental dealer efficiency metrics., • Leads, coaches and supports table games dealers to ensure legendary customer service., • Ensures table games dealers have the training, tools and mindset to enable them as service professionals., • Leads in a way that creates continuous improvements in the guest and employee experience., • Ensures operational and game integrity., • Tracks guest play and relays all pertinent information to Manager, • Resolves guest concerns in a quick, professional and efficient manner, • Executes changes in table games limits to meet the customer demand and needs of the business, • Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play, • Maintains bank floats, • Reports significant cash and cheque transactions, • Verifies issuance of credit after all necessary signatures are confirmed, • Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures, • Presents oneself in a polished, professional and service-minded way and leads team to do the same, • Medical, Prescription Drug, Dental, and Vision Coverage, • Life and Disability Insurance, • Free Parking, • Generous Paid Time Off Plan, • Discounted Team Member Meals, • Education Assistance up to $3,600 a year, • 401(k) Savings Plan and Match, • Must be able to work independently., • Must be able to continuously perform repetitive hand, arm, and shoulder motion., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High school diploma or GED is required- College Degree preferred, • Must have experience working in Table Games as a Dealer or Supervisor, • 1-2 years supervisory experience, • Must be at least 21-years of age, • Excellent employee and customer service skills are essential, • Must be able to perform basic math quickly, • Must be able to get along with co-workers and work as a team, • Must present a well-groomed appearance, • Well-developed interpersonal skills, • Must enjoy entertaining and communicating with the public, • Excellent math skills and the ability to multi-task, • Must possess and demonstrate a genuine desire to serve the public, • Must have a professional appearance and be team player., • Starts at $27.50, but can go up to $29.50 depending on skillset/game knowledge

Job Description Role Responsibilities: • Responsible for monitoring the day-to-day team member/guest interactions of the Beverage Department., • Areas including all public beverage outlets, all service bars and all casino cocktail service., • Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner., • Consciously strives to build relationships with our guests in an effort to improve the overall guest experience., • Ensures consistent, high-quality service standards are maintained in the Beverage Department., • Builds relationships with our guests., • Resolves customer complaints regarding beverage service and takes action to resolve complaints., • Performs other duties as requested by the Beverage Manager., • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School Diploma or GED required., • Work requires 6 months previous beverage server experience., • Work requires effective communication in English, both verbal and written form in a professional manner., • Must present a neat and professional appearance., • Work requires interactions with customers, public and co-workers., • Work requires teamwork with other staff members., • None

Job Description Position Summary As a member of the Casino Marketing Team, the VIP Host role is responsible for all aspects of a customer journey while on property, simultaneously coordinating with ClubJACK team members and the Executive Host team on the recruitment, retention, and services provided to ClubJACK members. The VIP Host will constantly strive to delight our guests, exceeding their expectations through gracious, enthusiastic, and personalized service. Candidates should have sharply honed interpersonal skills; inspire confidence and exude authenticity with both guests and team member interactions. The ideal candidate for this position will possess inherent customer service skills, a passion for customer care, and a commitment to proactive service and recovery as necessary. VIP Hosts work to resolve customer issues using a rich set of tools which include real time customer data and alert systems. More importantly, VIP Hosts must possess an intuitive nature to foresee and resolve customer needs and issues. It is essential that VIP Hosts operate in a highly collaborative way and deliver on JACK’s service promise, while being held accountable for all service opportunities that may arise. Essential Functions • Greets guests in the Casino and ensures that they are ClubJACK members. If not, actively pursue enrolling them in the ClubJACK loyalty program., • Effectively performs the tasks assigned to meet and exceed required performance goals and objectives, • Maintains relationships with VIP guests through personal contact by whatever means of communication possible and in person with the goal of increasing the frequency of their business, • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with the highest levels of integrity and honesty, • Anticipates, responds to and consistently meets or exceeds the needs of our guests and other team members, • Supports and cultivates new ideas and methods to deliver business solutions that serve to build loyalty amongst our high-valued VIP guests and others with the potential to achieve that status, • Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy., • Responsible for working effectively as a collaborative team player, • Proactively greets guests on the casino floor and supports the planning, preparation, and execution of VIP events and special promotions., • Uses sound judgment and makes decisions in accordance with established comp and expense guidelines, • Handles difficult guests and situations in a calm, professional and prudent manner while ensuring that the outcome of those situations leaves our guests with a feeling of satisfaction and enhanced loyalty, • Provides assistance to VIP guests and other team members by fielding calls and text messages when not on shift or on their days off., • Anticipates, responds to and consistently meets or exceeds the needs of guests while ensuring all actions align with the company’s business needs, profitability, practices, and procedures, • Provides seamless coordination within the Casino Marketing team, as well as with team members throughout property (e.g. Cage, Slots, Food & Beverage, etc.) to fulfil VIP guest needs and ensure a pleasant gaming experience, regardless of which areas of our business those guests may choose to patronize, • Proactively identifies and resolves service failures, taking immediate action to resolve service gaps and reinforcing player loyalty and intent to return by using comp authority or making exceptions when necessary and within allowable guidelines, • Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty, • Must be knowledgeable of all events, promotions, programs, on property and for which their VIP guests may qualify or participate, • Finds and develops new customers based on criteria established by property leadership, • Ensures the privacy of VIP guests is respected and always maintained., • Understand cultural sensitivities and adapt service accordingly., • Provide consistent, polite, timely, and accurate information and service to all guests, taking the initiative to find the answer when unsure. Knowledge, Skills & Abilities • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (8 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and can push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • Must be able to read, write, speak, and understand English, • Must be able to work in an environment where guests are smoking. Education and Experience • One or more years’ experience casino/hotel, customer service, host, business development or other account management experience (or comparable experience)., • Ability to think independently in making decisions to maximize customer service experience and program profitability., • Ability to effectively manage time and perform multiple tasks simultaneously., • Must be proficient with customer Point-of-Service systems., • Excellent interpersonal, communication, problem solving and analytical skills required., • Must have a systematic and process-oriented mind-set to ensure seamless end-to-end customer experiences., • Strong attention to detail with both trip logistics and customers., • Must have excellent customer service skills., • Must present well-groomed professional appearance., • Must be able to listen and respond to visual and aural cues., • Multilingual preferred but not required., • Must be 21 years of age. Required Certification/License Ability to obtain a Gaming Occupational License within the State of Ohio

Job DescriptionDescription: Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers. Primary Roles and Responsibilities • Analyze, design, and develop new systems, • Maintain, enhance and replace existing systems, • Participate in production support and problem resolution, • Test and debug programs for accuracy and functionality, • Participate in research and development of experimental designs and systems, • Bachelor’s in computer science, Management Information Systems or related degree, • 7 + years of experience in software development, • Fluent in raw TCP/IP sockets with two-way API calls, • Experience in leading development teams in large projects, • Knowledge and experience of C# .Net, • Team-oriented interpersonal and communication skills, • Knowledge and experience in Object-Oriented development and design, • Analytical problem-solving skills, • Knowledge of Visual Studio .Net development tools, • Understanding of relational database, stored procedures, and data access methods Preferred Experience • Agile Development, • Experience in the Casino/Charitable or Online Gaming industry, • Experience in systems designed for large numbers of users, • Microsoft development certifications, • Experience with installation packages, • Experience with service-oriented architecture, • Experience with Confluence, Jira and Bit Bucket suite of tools from Atlassian, • Experience with Windows and Linux operating systems, • Experience writing and maintaining user interface (UI) code using Windows Forms, WPF, HTML, or a similar technology, • Experience with ASP.NET, preferably Core, as well as modern HTML5, JavaScript or Typescript, and CSS PHYSICAL DEMANDS/WORKING CONDITIONS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus., • The noise level in the work environment is low., • May be required to sit for long and/or extended periods of time.

Job Description Events & Promotions Representative: Reporting directly to the Marketing Manager, the Events & Promotions Representative will be responsible for execution of all events and promotions held at JACK ThistleDown Racino. Essential Functions • Prepares promotion areas for promotions and events., • Executes promotions, assisting patrons participating in promotions by helping them swipe into invitation programs, distributing gifts, and aiding with any task regarding a promotion., • Staff special event registration areas., • Ensures that promotions/event areas are stocked with necessary supplies, decorations and secures items at conclusion of promotion/event., • Ensures collateral material for promotions and events are displayed prior to and recovered at the conclusion of each project., • Ensures guests qualify for entry by swiping their card in CMP, • Use Atrient and Power Kiosk to track players and verify qualification for promotions when applicable., • Ensures data is accurate and maintains integrity of data., • Promotes ClubJACK programs and card membership., • Verifies all funds or gift card values at the beginning and end of each shift., • Ensures accountability of all transactions through verification and documentation of exchanges., • Responsible for balancing and maintaining promotions bank (Gift Cards and cash), • Responsible for ensuring that all prize-winner forms are completed properly and turned in for processing., • Tracks inventories and expenses for each assigned project., • Act as a role model and always present oneself as a credit to JACK Thistledown and JACK Entertainment and encourages others to do the same., • Meets the attendance guidelines of the job and adhere to regulatory, departmental, and company policies., • Other duties as assigned by department., • Inventory promotional merchandise on a daily, weekly, bi-weekly, or monthly basis as requested or required, updating Marketing Manager., • Must have excel and Microsoft office knowledge at an above proficient level, • Must be able to work independently., • Must be able to sit, stand or walk for long periods of time (4 hours)., • Must be able to respond calmly and make rational decisions when handling employee conflicts., • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator., • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel., • Respond to visual and aural cues., • Must have the manual dexterity to operate a computer and other necessary office equipment., • Must be able to tolerate areas containing dust, loud noises and bright lights., • Must be able to work varied shifts, weekends and holidays as needed., • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives., • Ability to speak distinctly and persuasively., • High School Diploma or GED equivalent required., • Must be able to deal with guests in a casino environment., • Must have previous experience in the hospitality, retail or casino industry., • Must be able to get along with co-workers as a team., • Must present a well-groomed appearance., • Must have excel and Microsoft office knowledge at an above proficient level, • Must be able to obtain an Ohio Lottery Commission license

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si

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DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety of earnings opportunities and can work when it works for you.Whether you’re looking for a si