Housekeeping Supervisor
26 days ago
Danville
Job Description Essential Functions • Comply at all times with Brand standards and OSHA regulations., • Manage the daily operations of opening and closing of the Housekeeping and Laundry departments., • Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained., • Prepare and monitor VIP rooms, special guests, and requests., • Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction., • Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information., • Maintain a complete and accurate set of logs and room status., • Responsible for assigning or reassigning room list to room attendants., • Support and supervise the assignments of houseperson and laundry attendants., • Issues proper keys to authorized personnel., • Train on cleanliness standards., • Lead daily stand up and pre-shift meetings., • Promote the rules and regulations of the hotel intended for the safety and welfare of guests., • Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms., • Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis., • Demonstrates knowledge of job-relevant issues, products, systems, and processes., • Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness., • Provides services that are above and beyond for customer satisfaction and retention., • Ensure associates have supplies, equipment, tools, and uniforms necessary to perform their jobs., • Serves as a role model to demonstrate appropriate behaviors., • Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures., • Train and develop associates on service standards, technical skills, standard operation procedures, and safety standards., • Ensure all associates are safety conscious and trained in safe work practices., • Ensure associates exceed service and cleanliness standards., • Fosters open channels of communication between all employees., • Understand the mission, vision, and goals of the hotel., • Bi-lingual in Spanish and English to effectively communicate., • Strong computer skills and proficient in Microsoft Office., • Strong leadership skills and the ability to apply them in a dynamic environment., • Establish goals and objectives for department., • Well organized, focused and complete all work assigned., • Work cohesively with co-workers and all departments as part of a team., • Build morale and promote positive employee engagement., • Follow all appropriate policies and procedures while constantly striving to improve standards of operations., • Ability to read, comprehend, and write instructions, correspondence, reports, and memos., • Ability to communicate verbally with guests, management, and co-workers., • Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations., • Ability to define problems, collect data, establish facts, and draw valid conclusions., • Ability to understand guest service needs., • Must be able to lift up to 15 lbs. on a regular and continuing basis., • Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally., • Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Education: High School diploma or GED equivalence Experience: Minimum 1 years’ experience in housekeeping leadership or Inspector/ress role. Additional: Will be required to work flexible scheduled shifts based on business needs Physical Requirements The minimum physical requirements for this position include but are not limited to: • Must be able to lift and/or carry up to 40 pounds frequently to assist guests, • Ability to stand for extended periods of time, • Ability to hear, understand and communicate orally and in writing to communicate with staff, vendors, and guests a normal in-person and phone conversation, • Ability to bend and twist, push, and pull, stoop, and kneel, • Ascend and descend a ladder