OUTPATIENT SERVICES ASSOCIATE
5 days ago
Fort Lauderdale
Job Description JOB SUMMARY To provide humane care for the animals in our community. To assure and maintain established standards of preventive veterinary medicine. To perform a variety of animal health care duties and assist in examining/restraining animals. ESSENTIAL DUTIES AND RESPONSIBILITIES • Primarily performs Veterinary Technician duties for the vaccine clinic., • Greet clients and admit patients awaiting vaccination services., • Present paperwork and assist clientele with any questions or concerns regarding services or products., • Review vaccination paperwork and prepare vaccines according to vaccine protocol and veterinarians' preferences., • Maintain inventory of products used by the vaccine clinic., • Dispense medications and products appropriately and according to instructions., • Assist clients with patients in the waiting room., • Able to update client/patient paperwork, maintain medical records, and file records., • Handle telephone calls and assist with scheduling vaccine appointments., • Perform opening and closing procedures., • Maintain and organize inventory, both medical and reception, for the vaccine clinic, as needed., • Clean and prepare vaccination clinic area(s) according to HSBC policies and procedures., • Read and understand medical records and medical terminology as related to vaccinations., • Recognize contagious/chronic illnesses., • Cross-promote HSBC services and recommend additional products to clientele., • Be able to work directly with the Veterinarian as needed., • Ensure that all procedures are performed safely and using protective equipment., • Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES • None, however, may lead, train, or participate in work team assignments. NON-ESSENTIAL DUTIES • Assists the Clinic Programs Manager in other departmental functions and projects., • Performs other duties as assigned by the Clinic Programs Manager. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ABILITIES • Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals., • Ability to perform mathematical functions, including the ability to understand and use units of measurement., • Ability to perform basic clerical skills., • Ability to keep accurate and detailed records., • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form., • Ability to process complex verbal and written instructions and translate them into a series of logical problem-solving steps., • Ability to communicate effectively verbally and in writing., • Ability to fluently speak, write, and understand English., • Ability to write legibly on HSBC forms, reports, and documents., • Ability to evaluate the health and well-being of animals and environmental conditions for various domesticated animal species., • Ability to accurately and legibly record observations and information., • Ability to maintain animal inventory and health records in an organized manner., • Ability to adhere to disease management and safety protocols., • Ability to recognize infectious diseases., • Ability to operate a desktop PC, calculator, and related peripheral computer equipment., • Ability to answer all questions effectively and pleasantly., • Ability to use sound judgment when guiding staff and volunteers., • Ability to interact productively with individuals at all levels within the organization., • Ability to establish and maintain effective working relationships with co-workers and volunteers of diverse backgrounds and cultures regardless of race, religion, sex, sexual orientation, disability, or political affiliation., • Ability to communicate effectively with the public and with a variety of audiences., • Ability to work in a team-oriented environment that is a frequently changing environment., • Ability to work under stress during company crises or disaster situations., • Ability to provide and support the HSBC vision and direction., • Ability to work varied hours/days, including nights, weekends, and holidays, as needed. PHYSICAL DEMANDS • Must be able to work four (4) 11 (10 hours plus one hour lunch) workdays., • While performing the duties of this Job, the employee is regularly required to stand for long periods., • While performing the duties of this Job, the employee must be able to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear for extended periods., • The employee must occasionally lift and/or move up to 50 pounds., • The employee must be able to utilize the phone system, calculator, cash register, copier, scanner, desktop PC, and related peripheral computer equipment., • Specific vision abilities required by this Job include close vision and the ability to adjust focus., • The employee will occasionally be required to drive the company van for transports and off-site mobile adoptions., • While performing the duties of this Job, the employee will be required to handle, restrain, lift, and have contact with a variety of animals., • While performing the duties of this Job, the employee is regularly exposed to and comes in close contact with a variety of animals; therefore, the employee cannot be allergic to these animals., • While performing the duties of this Job, the employee must be able to bend and use legs, arms, and back muscles without discomfort., • The employee is required to adhere to the company's personal appearance policy and wear supplied uniform shirts/jackets when required., • The employee may be required to work extended hours during an animal transport, company-defined crisis, or disaster situation. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this Job, the employee is regularly exposed to a variety of animals and susceptible to being bitten or scratched., • Clerical aspects of the job are performed in a clinical setting; however, at the main facility, the employee may also work in kennels, cat areas, mobile units, examination, training areas, and throughout the shelter, and will have some exposure to wet or humid conditions (non-weather) while in the kennel areas., • While performing the duties of this Job, the employee works closely with the medical team in a clinical and surgical environment., • While performing the duties of this Job, work is performed constantly in an animal shelter that operates seven days per week, with exposure to animals, including some with questionable health and temperament concerns, high noise levels, and zoonotic diseases, and cleaning agents., • While performing the duties of this Job, the employee frequently positions themselves to handle animals of all sizes in a variety of areas and positions (low cages, high cages, on tables, on the floor, in vehicles, etc.)., • The job will occasionally require work to be performed outdoors because of mobile adoptions and transports., • The noise level in the work environment varies from moderate to high levels. EDUCATION, EXPERIENCE, and TRAINING • High school diploma or general education degree (GED) required., • Knowledge and understanding of animal breeds, characteristics, and temperaments is preferred., • Knowledge of proper pet care, pet first aid principles, and CPR preferred., • Prior work experience in a non-profit environment preferred., • Possession of a valid Florida driver’s license is required. Note: Management has the right to assign or reassign duties and responsibilities to this Job at any time. Critical features of this Job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position. This job description does not create an employment contract, implied or otherwise, other than an "at will" relationship.
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