Sales and Account Manager - DECC
hace 6 días
Cincinnati
Job Description JOB TITLE: Sales & Account Manager - DECC Reports To: Sr. Director, Business Development Status: Salary Exempt Hours: Monday–Friday with flexibility for events, evenings, and client meetings Location: Duke Energy Convention Center – Cincinnati, OH SUMMARY: Delivering on “The Prestige Way”—upholding our Core Values, Company Mission, and Company Vision everywhere the work environment may take you—on the road or at the office. The Sales and Account Manager – DECC is responsible for developing and managing Prestige client relationships within the Duke Energy Convention Center. This role builds and presents proposals, attends client site visits and pre-cons, and ensures Prestige offerings are aligned with the goals and expectations of both event organizers and the venue. Working under the guidance of the Sr. Director, Business Development & Venue Relations, this position owns key parts of the customer journey—from discovery and sales through event execution—handing off to Production Managers while maintaining high-touch client interaction throughout. The role also supports cross-functional coordination with operations, production, creative, and venue services. In addition to daily client and project management, the Sales and Account Manager contributes to Prestige’s long-term growth by cultivating new direct business relationships from DECC events, supporting lead generation efforts, and providing feedback to the sales team. The role attends internal meetings, networking functions, and industry events while keeping up with trends and client demands to help keep Prestige’s offerings competitive and compelling. The Sales and Account Manager may occasionally take direction from other Director-level roles within the DECC but will coordinate with the Sr. Director to ensure alignment and workload balance. This position will also support the onboarding of the DECC venue by helping pre-book business, assisting with early proposals, and ensuring clients have a smooth experience leading up to the grand reopening in January 2026. ESSENTIAL FUNCTIONS (include, but are not limited to…) • Build, present, and revise client proposals based on event requirements and budget., • Attend site checks, pre-convention meetings, and walkthroughs with clients and internal teams., • Participate in internal planning meetings, sales meetings, and networking events to represent Prestige and support relationship-building., • Serve as the client’s primary point of contact until Production Manager handoff; remain involved throughout the event’s lifecycle to ensure a consistent, high-touch experience., • Collaborate with the Sr. Director to manage assigned accounts and ensure revenue goals and service standards are met., • Maintain accurate records in Prestige CRM and sales tracking tools, ensuring timely updates and clean data for sales forecasting., • Secure deposits and client approvals for booked events; ensure final order updates are complete for billing and invoicing., • Maintain communication with the Production and Operations teams to support accurate planning, execution, and client satisfaction., • Monitor client goals and event objectives to ensure our solutions align with intended outcomes., • Help turn event-based DECC clients into repeat or direct Prestige clients for future opportunities., • Stay current with industry trends, event technologies, and creative service offerings., • Provide market and customer feedback to the Sr. Director and corporate sales team to refine offerings and stay competitive., • Support lead generation by identifying referral opportunities and passing qualified leads to the appropriate sales or strategy lead., • May receive direction from other Director-level team members on day-to-day venue tasks and team coordination; will communicate impact to Sr. Director as needed., • Assist in the onboarding and pre-opening phase of the DECC by helping generate proposals, communicate with early clients, and support pre-booking business prior to the official reopening. SPECIAL CHARACTERISTICS/KNOWLEDGE:, • Must be highly organized, detail-oriented, and proactive in client communication and project management., • Strong written and verbal communication skills; able to tailor messaging to clients, internal teams, and venue leadership., • Able to manage multiple proposals, client accounts, and event timelines simultaneously., • Strong interpersonal skills with the ability to build and maintain long-term client and partner relationships., • Comfortable working in a highly collaborative environment across sales, operations, production, and creative departments., • Knowledge of audiovisual production, event logistics, and creative services preferred., • Understands the full customer life cycle and how to contribute to client satisfaction and retention., • Skilled in identifying customer goals and aligning offerings to support them., • Comfortable in both formal and informal networking settings and represents the Prestige brand professionally at all times., • Experience using CRM software, quoting tools, or event planning systems., • Familiar with industry trends and actively participates in keeping Prestige competitive in the market., • Adapts to guidance from multiple leaders while maintaining alignment with core sales responsibilities. PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Physical Demands: • Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours); use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; bend, twist, push, pull, stoop, kneel, crouch, or crawl; talk and hear. Employee may occasionally lift and/or move up to 40 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment:, • 3–5 years of experience in sales, account management, or client services within the live events, audiovisual, or hospitality industry, • Experience developing proposals and managing multiple client relationships simultaneously., • Background in a convention center, hotel, or large venue environment preferred. Education / Training:, • Bachelor’s degree in Business, Communications, Marketing, Hospitality, or a related field is preferred but not required; equivalent experience accepted.