Revenue Cloud Functional Solution Architect
hace 3 días
Chicago
Job Description:\n\nPassion Driven. Purpose Guided. Our People Make the Difference. Why Neocol? As an FSA in Neocol's Business Consulting Team, specializing in Revenue Operations management consulting, you will engage directly with our most strategic clients' leadership teams, bringing a wealth of expertise and engaging interpersonal communication skills, to discuss, unravel, challenge, strategize, articulate and ultimately oversee a team to propose engaging solution paths to reach our clients' most important organizational objectives. You will be jointly or fully responsible for leading our internal and client project teams through executive outcomes and objectives alignment, functional requirements gathering workshop facilitation, understanding the architecture, data, and associated functional design components, validating and delivering a compelling final readout of the solution end-state vision to our customers. The FSA is may also extend as leader or oversight of the build and deployment of the proposed solution/transformation project. Your technical strengths will be combined with outcomes-based thinking, best practices recommendations, empathetic customer guidance, and demonstration of strategic Salesforce transformation value delivery. You will steer and provoke insightful and focused conversation to aid in describing potentially complex but elegant and feasible designs, help our clients make conscientious architectural and functional system capability decisions, and guide them through the understanding, ratifying, and subsequent development of their new systems and functional capabilities. Your technical prowess is matched by your ability to gain trust and confidence from our clients by demonstrating ownership, leadership, insight, and a rapid grasp of business complexity that enables you to articulate valuable solution paths and end states. Additionally, you will collaborate with our internal Neocol leadership, sales, or practice teams to offer assistance, guidance, expertise, develop assets, provide input, help/train team members, or contribute to internal projects that promote our product offerings, practice capabilities, shared expertise, or other Neocol company initiatives. We admire and promote open, critical thinking and creative problem solving skills that uplift our colleagues and demonstrate your desire to learn, share, and grow alongside others. During the lifecycle of your projects or assignments you will be expected to:Be familiar with and follow the appropriate Neocol Functional Consulting playbook (standards and methodologies) alongside the project Statement of Work, ensuring the expected approach is applied, scope areas are covered adequately, scope creep is avoided and/or immediately called out, quality and depth of project deliverables is promoted, and that during design/roadmapping considerations, a clear focus is on delivering functional designs and outcomes the client/project describes.Perform and share research on customers, industries, or products that will equip and enhance your presence and relevance to the project and customer needs or circumstances.Engage effectively and convincingly with client C-Suite executives/leaders, through to individual client business or technology/IT representatives and workshop participants, using both a technical and non-technical approach and nature to convey ideas, align expectations, and explain benefit statements or concepts convincingly and with authority. Prepare or tailor discovery workshop assets (decks, sheets, images, documents etc.) for audiences that will facilitate valuable, robust, and focused conversations around the strategic, functional, or technical topic at hand.Participate, plan, and/or facilitate strategic and functional discovery sessions, blending technical and functional concepts and empathetic approaches that demonstrate an understanding of client challenges and elicit valuable, feasible solution approaches towards resolution while applying diligent time management and intent in achieving workshop outcomes/objectives.Exhibit curiosity and willingness to "deep dive" into business process needs and requirements where needed (e.g. where identifying process or technology areas with key complexity, deviations from best practice, potential high value improvement or key gaps, or called out as major pain points etc.) and expanding on those with clarity and authority.Demonstrate a grasp of the business and/or technical needs and challenges and propose relevant solutions or available functionality that should satisfy the clients functional requirements, while guiding customers towards best practices as much as possible when considering the solution they need to develop for.Identify, recommend, and separate customer functional requirements according to scope and value delivered (alignment and promotion of stated project objectives and end state organizational improvements) as inputs to a prioritized roadmap with phased deliverables for the future-state roadmap.Coordinate and facilitate the sourcing, development, and/or demonstration of product/functionality demonstrations, proof-of-concepts, or similar interactive assets as needed and only where appropriate (e.g. to accelerate a design decision or validate end state capabilities to expedite a workshop).Employ engaging, professional conversational tactics and expertise to ensure client/audience engagement, focus, and trustworthiness.Collaborate in real time with colleagues (e.g. Business Analysts, Project Managers, Developers etc.) to ensure key or unresolved/missing decisions, concerns, topics or assets are sufficiently and properly documented so that they support follow-on analysis or a record of actions and follow-up activities to achieve this.Ensure that ratified design decisions and associated functional capabilities and limitations are upheld and reinforced during a subsequent solution development and implementation project (only offering alternatives which will not compromise the integrity or value of the final deliverables, and immediately initiating necessary change documentation and signoff where needed).Provide (or solicit through CoE or other resources) solution development leadership, guidance, assistance, collaboration, and support to the wider project team to promote achievement of our shared goals and deadlines.Effectively and continually identify and communicate project scope, time, resourcing, budget, performance, functionality, or quality concerns or risks to the project team/leaders as appropriate.Oversee or participate in the quality control, testing, deployment, stability, and overall performance of the delivered solution end state, such that it meets objectives and delivers the documented end-user functionality while considering the necessary foundations or scalability required for planned/known future expansion (i.e. subsequent transformation roadmap phases). During your role as a trusted RCA expert, you will exhibit:"Lifelong learning" - we continuously learn, share, and apply new technologies and consulting engagement best practices, both through self-elected study and assigned courses/certifications. The nature of our customers, new company operational models, shifts in industry norms and expectations, and the acceleration of technology means we must maintain broad knowledge of these developments and apply them creatively in front of our customers in real time. We don't say "i don't know how", we say "I can learn this and bring my perspective to it"."Thinking on your feet" - A great functional consultant can apply creative lateral thinking and problem-solving skills even to unfamiliar situations. We do not always have all the answers, but we can quickly familiarize ourselves with a scenario, can understand and differentiate questions from problems, can relate to unique challenges, and can apply our critical thinking skills and expertise to formulate feasible and relevant resolution paths. We don't say "This is unfamiliar and scary" we say "I understand the root cause, and am willing to risk a calculated solution path" "Flexibility to achieve shared goals" - your skills across technology, processes, operations, and customer relationship nurturing may be called upon beyond an immediate project, assignment, or even this job description (while respecting your time and workload). We don't say "no" or "I don't know how"; we say "I can figure this out, help, and learn" then get stuck in. "Extreme ownership" - we are all considered accountable for the success of our clients and colleagues. As such, and especially as a senior role in the practice, you are encouraged and expected to speak up where things can be better, or where ownership of your duties are compromised, so that we can all take accountability and consider remedies. We don't say "that is not my responsibility", we say "I can ensure success by taking and owning action". Our Core Values in ActionCollaboration: Across all key stakeholders (employees, partners, customers), it is essential that we work together, as a team, to drive value in every interaction and implementation.Creativity: We enjoy getting creative in the way we solution with our customers, work with our teammates, and drive value with our partners.Trust: It is important that Neocol operate in a fun, open, and ethical environment. Trust is key to our culture.Ownership: We are an environment focused on results and each individual has critical metrics that they are responsible for in order to help our customers and our organization.Passionate: Care about what you do, why you do it, and the impact that it has our customers, employees, and partners. Required Experience & Skills5+ years of experience working on the Salesforce platform in various roles and capacities, including declarative or custom development assignments, wireframing, solutioning, deployments, business analysis/user story documentation, requirements gathering & technical decomposition, solutioning, testing, QC etc. (exposed and experienced on full Salesforce solution lifecycle development and rollout of various clouds and/or integrated solutions).3+ years relevant experience in the Quote-to-Cash/Revenue operations consulting/solutions development sphere, preferably across various revenue models and industries, with Salesforce as a key application/architectural component.Experience in 3+ medium to large-scale full-lifecycle Salesforce CPQ, Billing, and/or Revenue Cloud implementations as a Lead/Senior Consultant, Solution/Enterprise Architect, Strategist, or equivalent team/workstream Leader role(s).Can speak confidently around data, analytics, and integration concepts, recommended practices, common approaches, risk and enablement areas, and is broadly familiar with features and use cases for integration/data management tools as well as enterprise applications and their relevance within the Salesforce ecosystem (i.e. is not intimidated by terms and names such as MDM, DWH, ERP, mastering, trust layer, batch, Mulesoft, Tableau, Data Cloud, Netsuite, SAP etc.)Ability to work cross-functionally with technical and non-technical resources, and the ability to translate technical subject matter and value propositions to non-technical audiences.Must be highly organized with the ability to manage and prioritize their workload and deliver assigned tasks working both collaboratively as well as independently.Excellent communication skills, both verbal and written, with the ability to extract meaningful conversation and collaboration, drive key topics and decisions forward, define rationale behind questions from and to clients.Through thoughtful dialog, demonstrated expertise, and creative problem solving/decomposition techniques, rapidly emerges as a trusted advisor, quickly establishes themselves as an accountable owner of client successSkilled in project/PDLC management and productivity tools (Google Docs, MS Word, Jira, Slack, LucidChart, Visio etc.)Expert level skills in developing and presenting effective and engaging slideware (Google Slides, MS Powerpoint)SFDC Administrator, Developer certifications, Salesforce CPQ Certification or substantial Salesforce CPQ experience.Follows and is familiar with developing trends in emerging technologies and business practices, particularly within Salesforce ecosystem and revenue/billing models and norms (e.g. Release notes, trails, article reading and sharing, citing examples for customer evaluation or discussion etc.) Preferred QualificationsSalesforce Administrator or Advanced AdministratorSalesforce CPQ, Billing, or Revenue CloudSalesforce Business Analyst, Strategy Designer, or Certified ConsultantSupplementary:Salesforce Sales/Service Cloud, Agentforce, B2B Commerce, Manf. Cloud, or other recognized and relevant SF certificationsPMP, Agile, TOGAF, or similar professional achievements or association recognitionKnowledgeable/worked with numerous recognized Salesforce AppExchange products, Conga Suite, Mulesoft, Tableau, Agentforce, RightRev, NetSuite/ARM, or similar common Salesforce broader enterprise architectural tools and suites. A Foundation Built on a Solid CultureLadies+ LeagueDE&I CommitteeNeocol CaresMentorship Opportunities Compensation is More than SalaryNeocol promotes a responsible and professional remote workforce environment, however occasional travel may be required as part of this position's responsibilities.Fully remote workforce ensures that you have the tools you need to successfully perform your job and create a proper balance of work and personal lifeEmployer match 401(k) planMedical, vision & dental benefit offeringsAdoption Assistance Program Flexible PTOHome office stipend Please note: Neocol is an equal opportunity employer. Neocol does not discriminate against any employee or applicant because of race, religion, sex, sexual orientation, age, national origin, ancestry, disability, arrest or conviction record, marital status, military service or any other characteristic protected by applicable local, state or federal law and reasonably accommodates applicants and employees as required by applicable law.
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