ERP Administrator
16 days ago
Scottsdale
Job Description ERP Administrator (Technical, hands-on role based out of Scottsdale or Prescott AZ.) Position Summary The ERP Administrator is a hands-on, technically capable leader responsible for delivering technology projects end-to-end while also owning day-to-day administration of the organization’s ERP and core operational platforms. This role ensures systems are stable, secure, well-configured, and continuously improved—while successfully rolling out new features, integrations, and workflows to teams across HOA/community operation Key Responsibilities Project Leadership & Delivery • Lead project intake, scope definition, planning, execution, and closeout for ERP enhancements, system implementations, integrations, automation, reporting, and upgrades., • Maintain project plans, timelines, budgets (as applicable), RAID logs, and stakeholder communication., • Run effective meetings (kickoff, weekly status, technical work sessions, UAT checkpoints, go/no-go) and drive accountability., • Serve as the primary admin for ERP/core systems—owning configuration, business rules, workflows, templates, and operational settings., • Administer user provisioning, role-based access, permission structures, and periodic access reviews in alignment with IT/security practices., • Own master data governance and quality (vendors, properties/communities, GL mappings, residents/owners, assets where applicable) including imports/exports and validation., • Translate business needs into requirements, user stories, acceptance criteria, and process flows., • Partner with finance/accounting and operations to improve processes (approvals, purchasing, AP/AR workflows, work order/service flows, reporting)., • Support reporting and analytics: define KPIs, validate data accuracy, and coordinate BI integrations., • Develop and deliver role-based training to help training department; suggest SOPs as needed, quick guides, FAQs, and release notes., • Manage vendor relationships, support tickets/escalations, and SLA follow-up., • 3+ years in a blended role delivering business systems (IT Project Management, ERP Admin, Implementation Lead, or Technical PM)., • Experience administering an ERP or similar core operational platform (configuration, workflows/business rules, permissions/RBAC, reporting)., • Strong understanding of operational + finance process concepts preferably in a HOA or Property Management Space (AP/AR, GL basics, approvals, purchasing, vendor management, service/work order workflows)., • Demonstrated success leading cross-functional rollouts: UAT, training, go-live readiness, and post-launch stabilization., • Strong technical aptitude: data mapping/imports, integration fundamentals (APIs/files), environment/release coordination, troubleshooting., • HOA, property management, or multi-site operational experience (portfolio reporting, property/community structures, compliance workflows)., • SQL querying and data validation experience; familiarity with ETL/data migration approaches., • Experience with BI/reporting tools and modern ticketing/project tools., • Familiarity with identity/access management (SSO, MFA, Azure AD/Entra, role/group-based permissions)., • Change management experience. First 90 Days • Builds trust with finance/accounting, operations, and IT by resolving key pain points and improving communication., • Establishes a repeatable project intake and prioritization process (clear scoping, timelines, and owners)., • Documents core ERP workflows, roles/permissions, top integrations, and support runbooks., • Delivers successful ERP enhancements/integrations with minimal disruption and measurable adoption., • Reduces manual processes through workflow optimization and automation., • Improves reporting accuracy and confidence in operational/financial KPIs. Delivery & Execution • On-time delivery rate for agreed project milestones (% delivered on schedule), • Scope stability (change requests per project / % projects delivered within agreed scope), • System uptime / availability (where measurable), • Ticket SLA performance (time to first response; time to resolution), • Feature adoption (usage metrics, active users, workflow completion rates), • Data error rate in key master data (duplicate vendors, invalid GL coding, address issues), • Audit/access review completion (on-time access reviews, SoD/permission exceptions resolved), • Hybrid/on-site support as needed., • Occasional after-hours availability for major deployments/cutovers.