Factory IT Support Specialist
14 days ago
Minneapolis
Job DescriptionFactory IT Support Specialist Alternate / Related Job Titles • Manufacturing IT Support Specialist, • Factory Systems Support Technician, • IT Support Analyst – Manufacturing, • Position Type: Contract, • Contract Duration: 12 Months, • Start: As Soon As Possible, • Pay Rate: $28.12 – $28.13/hr, • Provide onsite factory IT help desk support during 12-hour rotating shifts., • Install, configure, and maintain Factory PCs in accordance with factory standards., • Diagnose and resolve incidents related to factory IT systems and applications., • Record, track, and resolve tickets with timely customer feedback., • Monitor alerts, service availability, and performance dashboards, responding with appropriate actions and escalations., • Follow established troubleshooting guides (OCAPs) to resolve common application issues., • Escalate or redirect issues to global IT support teams as required, providing regular updates.Systems, Security & Compliance, • Perform security patching of factory systems to address vulnerabilities., • Maintain compliance with information security initiatives including endpoint inventory, antivirus, and Windows patching., • Adhere to desktop software license management procedures., • Support and implement changes to factory PCs and systems in alignment with global IT standards and policies.Factory Software & Infrastructure Support, • Support wafer floor factory software and solutions hosted on factory PCs and in data centers., • Provide IT support for planned maintenance activities at manufacturing sites., • Assist with under-floor cabling in FABs to support new tool deployments and equipment movements.Projects, Automation & Innovation, • Participate in global projects to enhance and upgrade factory systems., • Develop small-scale scripting and automation solutions as needed., • Leverage GenAI tools to help develop and improve IT solutions.Collaboration & Flexibility, • Interface with global IT organizations to ensure compliance with factory IT standards., • Offer flexibility to cover additional shifts when required., • Engage professionally with multiple customers simultaneously on complex technical issues.Skills & QualificationsRequired Skills, • PC setup, installation, and maintenance, • Proficiency with Windows and Linux operating systems, • PC, software, and application troubleshooting, • Prior experience in help desk or application support, • Ability to work in a self-directed environment, • Strong customer service and communication skillsPreferred Skills, • IT support experience in a factory or manufacturing environment, • Experience with Service/Request Management tools (ServiceNow, Freshworks, JIRA, etc.), • Coding or scripting skills, • Project execution involving IT systemsAdditional Skills, • Excellent time management and multitasking abilities, • Proactive, service-oriented mindset, • Innovation and problem-solving skills, • Collaborative and inclusive, • Passionate and driven, • Global reachOur Values, • Integrity, • Innovation, • InclusionAbout GTTGTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients include Fortune 500 banking, insurance, financial services, and technology companies, as well as leading life sciences, biotech, utility, and retail organizations across the U.S. and Canada.Job Number: 26-00331 #gttic #gttjobsCompany DescriptionGlobal Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure. We are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier. There is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: Awards SIA’s Fastest Growing Staffing Firm: 2023 and 2015 SIA’s Best Staffing Firm to Work for: 2019 -2023 Inc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015 Randstad Preferred Supplier: 2020 - 2023 TechServe Alliance Excellence Award. 2019 NH Business Magazines Fast 5 fastest growing companies Ernst & Young Entrepreneur of the Year Finalist: 2015Global Technical Talent is a subsidiary of Chenega Corporation () with over 1.3 billion US$ in revenue and 5800 US employees. We provide Total Talent Solutions, Global staffing, SOW, RPO, Direct Sourcing, and Global Payroll with physical offices in US, Canada, and India. GTT Digital headquartered in Toronto specializes in providing high-tech digital and banking talent to some of the nation’s largest financial institutions. As a leader in the staffing industry for over 22 years, we have become one of the largest staffing firms in the New England region, working with Fortune 500 clients and cutting-edge, technology-driven recruiting infrastructure.\r\n\r\nWe are a Native American-owned, economically disadvantaged corporation that highly values diverse and inclusive workplaces. Our clients and partners are among the most successful and innovative organizations in the world. Our top clients are Fortune 500 banking, insurance, and financial services firms, some of the nation’s largest life sciences, biotech, utility, and retail companies, and prestigious educational institutions in the Ivy League tier.\r\n \r\nThere is always a new opportunity for success when you look through all of the open job opportunities on our website’s career page. Just click on this link: \r\n \r\nAwards\r\n\r\nSIA’s Fastest Growing Staffing Firm: 2023 and 2015\r\nSIA’s Best Staffing Firm to Work for: 2019 -2023\r\nInc 5000 Fastest Growing Private Company: 2023, 2022, 2016, 2015\r\nRandstad Preferred Supplier: 2020 - 2023\r\nTechServe Alliance Excellence Award. 2019\r\nNH Business Magazines Fast 5 fastest growing companies\r\nErnst & Young Entrepreneur of the Year Finalist: 2015