Assistant General Manager
8 days ago
Burtonsville
Job DescriptionFounded in San Francisco in 2011, The Apothecarium began as a patient-focused medical dispensary and has grown into a trusted, award-winning cannabis retail brand with locations across California, Pennsylvania, Maryland, and New Jersey. We’re known for our modern, welcoming spaces, emphasis on education, and unmatched customer service. Whether you're new to cannabis or a seasoned consumer, our highly trained cannabis associates are here to provide personalized, one-on-one consultations to help you find the products that best meet your needs. We don’t just sell cannabis — we create experiences that promote wellness, build trust, and enrich lives. Come see why so many patients and customers choose The Apothecarium as their go-to destination for cannabis. Sound like weed be a good fit? Here’s where you come in. Our next Assistant General Manager (AGM) is responsible for effective performance management and execution of retail operations including merchandising, staffing, and patient order fulfillment processes. The AGM works closely with the General Manager to drive successful business management and financial performance of the dispensary. Where you’ll be plantedThis position will be on-site in our Burtonsville, MD dispensary. This role will require availability during nights, weekends, and holidays. To be blunt, this role will be about (Responsibilities): • Hire, train, schedule and manage staff at the dispensary to achieve established standards, sales and profit objectives as well as customer satisfaction., • Ensure that all deadlines are met and take accountability for completion., • Drive a culture of positive employee engagement with a strong focus on inclusion & diversity, • Develop, coach and consistently execute TerrAscend’s service standards., • Ensure consistent execution of steps of service by using tools such as quarterly departmental staff meetings, and customer feedback. Constantly work to improve standards and customer satisfaction., • Actively manage inventory, recalls, customer service complaints and pricing to meet cost and sales targets., • Effectively manage cash controls and financial reporting. Ensure check register, cash outs, bank logs, inventory and deposits are accurate and executed according to TerrAscend standard., • Effectively manage service labor, scheduling and payroll., • Maintain a general awareness of cannabis and retail trends to help create innovative and adaptive strategies. Work closely with grower-processors to understand and learn about their products., • Work with the General Manager to meet all regulatory requirements. Correct all violations with a sense of urgency. Work with TerrAscend’s corporate office (finance, marketing, HR) to ensure standards are met., • Maintain open lines of communication with staff, both management and hourly employees., • Promote open feedback from retail staff, medical professional team, and marketing department., • Oversight of Safety and Facility Management., • Become a subject matter expert in the state specific cannabis systems. (i.e. MJ Freeway, metrc, Dutchie, Leaf)What We're High On (Requirements):, • Minimum of one (1) year of management experience in retail, restaurant, food, or other service industry with responsibility for financial results, • Cannabis experience a major plus, • Excellent leadership and coaching skills; empathy and understanding of your team; servant-leadership experience, • Proven track record of working effectively with customers/patients (5+ years preferred), • Ability to create and maintain a customer-focused culturePerks Rolled Just for You (for Benefits-Eligible Roles) * Background Check Requirement *As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check. EEO StatementAt TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers. DisclaimerThis job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position. This organization participates in E-Verify.This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS. Esta Organización Participa en E-Verify.Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS. Statement on External Recruiting AgenciesTerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.