Administrative Assistant - Property Management
5 days ago
Omaha
Job Description Join our Team at the Omaha Housing Authority! Are you passionate about making a real difference in the community? Do you thrive in a collaborative and supportive environment? The Omaha Housing Authority (OHA) is looking for a dynamic administrative professional to assist our property management department and help us fulfill our mission of providing safe and affordable housing. About Us Founded in 1935, the Omaha Housing Authority is a nonprofit government agency committed to enhancing the quality of life for low and moderate-income individuals. With over 2,700 public housing units and up to 4,300 Housing Choice (Section 8) Vouchers, we work diligently to ensure our residents have access to safe, sanitary, and affordable housing. Our Core Values • We Are One Team: We rely on one another and succeed together., • We Build Trust: We communicate clearly, follow through, and hold ourselves accountable., • We Foster Belonging: Every person feels respected, safe, and valued., • We are Welcoming: We approach others with kindness and professionalism., • We Listen to Understand: We give our full attention and seek shared understanding., • We De-Escalate with Empathy: We respond to conflict with calm, compassion, and respect., • We Deliver Excellence: We provide safe, stable housing and exceptional service., • We Practice Self-Care: We manage our wellbeing so we can serve effectively. We offer a comprehensive benefits package that includes • 17 paid holidays, including your birthday, a floating holiday, and a self-care day, • 12 days of vacation and 12 days of sick leave per year, • Medical, dental, and vision benefits start the 1st of the month following date of hire, • Life Insurance, Health & Dependent Care FSA, Allstate Voluntary Insurance, and Pet Insurance, • 401(a) retirement plan with a 5.5% match and 457 compensation plan Salary Range $17.53 - $23.67 per hour Job Function The Administrative Assistant – Property Management provides administrative, clerical, and customer service support for the Scattered Sites and Property Management Department. This position supports daily operations by assisting management and maintenance staff, maintaining records, preparing reports, and serving as a point of contact for residents, applicants, vendors, and the public in accordance with OHA policies and applicable regulations. Essential Functions Customer Service & Communication • Answer telephones, greet visitors, and provide accurate information and assistance to residents, applicants, vendors, and the public in a professional manner., • Provide appropriate forms, instructions, and referrals to applicants, residents, and visitors as needed., • Prepare, process, and distribute correspondence, tenant notices, reports, and other materials for the Senior Property Manager and Property Management staff., • Develop, maintain, and organize departmental files and records in accordance with OHA record‑keeping requirements., • Assist with work order creation, tracking, data entry, and closure; support organization of work order documentation., • Assist with preparation of budget reports, vacancy reports, month‑end reports, and work order productivity reports., • Process and apply rent payments; prepare 30‑day violation notices, Tenant Accounts Receivable (TARS) reports, and assist with rent collection processes as directed., • Maintain working knowledge of OHA policies and procedures, including Admissions and Continued Occupancy Policies (ACOP), and communicate information clearly to residents, applicants, and visitors., • Respond to telephone and email inquiries related to Scattered Sites and Property Management operations., • Assist with special projects and provide support in other areas of the Property Management Department as assigned., • Occasionally work evening or weekend hours, particularly during emergencies or operational needs., • High school diploma required; Associate’s degree in a related field preferred., • Three (3) years of office or administrative experience required, including customer service experience., • Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint., • Knowledge of business English, spelling, and punctuation; ability to follow oral and written instructions., • Ability to establish and maintain effective working relationships with residents, coworkers, consultants, and contractors from diverse socio‑economic backgrounds. Work is performed in an office setting with frequent public contact. Exposure to normal office conditions including dust, odors, fumes, and moderate noise levels. Abilities Ability to sit, stand, and walk up to 100% of the time; stoop, squat, push, pull, and type up to 25% of the time; and move objects weighing up to ten (10) pounds up to 33% of the time. Equipment Operation • Computer, • Telephone, • Copier