Hotel Guest Service Representative
13 days ago
Everett
Job Description Do you want to work for a great company with competitive benefits and pay? The Hampton Inn Everett is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply! Benefits: • Medical, dental, and vision offered after qualification period, • Competitive performance bonuses â€" potential for up to $600 monthly, • 401k with match offered after qualification period, • Employee discounts at Hilton Hotels worldwide, • Washington State Paid Sick Leave, • Vacation time accrued based on hours worked, • Overtime pay for holidays worked, 10 holidays per year, • Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction, • Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities, • Controls and records financial transactions a front desk, • Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone, • Maintains a friendly, cheerful, and courteous demeanor at all times, • Performs other duties as assigned, requested, or deemed necessary by management, • Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations, • Aids other associates and departments to contribute to the best overall performance of the department and the hotel, • Strong Computer skills, including Microsoft Office, • Ability to type 40+wpm, • Able to learn new web applications, • Previous customer service experience preferred, • Strong work ethic, • Able to stand for extended periods of time, • Able to lift up-to 20 lbs., • Must be able to work weekends and holidays Job Posted by ApplicantPro