Director of Restaurant Technology
12 days ago
Charlotte
Job Description Firebirds Wood Fired Grill is a privately owned polished casual American restaurant concept offering an energetic twist on the traditional grill, featuring a boldly flavored menu in an elevated, fire-centric atmosphere. Signature menu items include hand-cut steaks and fresh seafood seared over locally sourced hickory, oak or pecan wood on Firebirds’ exposed wood-fired grill. Complementing its inviting dining room, guests will find the award-winning FIREBAR® and a full-service patio with seasonal comforts. Firebirds partners with Alex’s Lemonade Stand Foundation year-round, having raised about $3.5 million for childhood cancer research through the sale of fresh-squeezed lemonade. This position sits in Charlotte, NC, only candidates within a commutable distance will be considered Key Responsibilities: • Operations Management: Oversee, manage, and prioritize project and operational activities., • System Management: Oversee the deployment, maintenance, and optimization of NCR Aloha POS, Hot Schedules, Opentable, and Olo systems., • Team Leadership: Lead and mentor a team of IT professionals, ensuring continuous development and high performance., • Vendor Management: Manage relationships with technology vendors and service providers to ensure optimal performance and support., • Project Management: Lead technology projects from conception through implementation, ensuring timely delivery and within budget., • Data Security: Ensure all systems are secure and compliant with industry standards and regulations., • Troubleshooting: Provide high-level support for complex technical issues, ensuring minimal disruption to restaurant operations., • Training: Develop and deliver training programs for staff to maximize the use of technology systems., • Education: Bachelor’s degree in Information Technology, Computer Science, equivalent experience., • Experience: Minimum of 7-10 years in a technology leadership role within the restaurant industry., • Technical Skills: Extensive experience with NCR Aloha POS, Hot Schedules, OpenTable, and Olo., • Additional Experience: Experience with Elo, FreedomPay, Paytronix, Data Central, ServiceNow and RingCentral is a plus., • Leadership Skills: Proven ability to lead and develop high-performing teams., • Project Management: Strong project management skills with a track record of successful technology implementations and service desk management., • Communication: Excellent verbal and written communication skills., • Competitive salary and performance-based bonuses, • Health, dental, and vision insurance, • 401(k) with company match, • Paid time off and holidays, • Professional development opportunities