Cvent Platform Administrator
2 days ago
San Mateo
Job Description ATR International is hiring a Senior Cvent Platform Administrator for a major client! Location: Hybrid – Foster City, CA Hourly Rate: $48 - $58 Description: This role oversees the standards, controls, documentation, and day-to-day practices that support consistent, compliant, and effective use of Cvent. The role also performs platform configuration, account maintenance, reporting development, data-quality validation, user access administration, operational support, troubleshooting, training, and continuous-improvement activities. Key Responsibilities: 1. Platform Governance and Administration • Serve as the senior operational subject matter expert for Cvent administration, • Oversee day-to-day administration, monitoring, maintenance, and operational health of the Cvent platform, • Maintain operational visibility into account architecture, account-level settings, configurations, user access, permissions, workflows, templates, and reporting structures, • Establish, document, maintain, and apply operational governance standards for configuration, data, reporting, access, and platform usage within approved organizational policies, • Review requests for consistency with approved standards and identify requests that require an exception, further review, or escalation 1. Platform Configuration, Maintenance, and Testing • Configure and maintain approved account settings, workflows, templates, forms, fields, libraries, and platform features, • Create and maintain approved events, registration, budget, survey, Meeting Request Form, process, and reporting templates, • Execute platform updates and configuration changes in accordance with documented standards and approved requirements, • Perform appropriate testing, validation, and quality checks before changes are released for production use, • Troubleshoot complex platform or configuration issues and coordinate resolution with Cvent support, internal technology partners, or other appropriate parties, • Maintain configuration documentation and change records 1. Reporting Standards, Report Development, and Data Quality • Maintain documented operational reporting standards, report structures, naming conventions, field usage, and approved metric definitions, • Build, maintain, test, and update Cvent reports and reporting templates in alignment with approved standards, • Promote consistent use of required fields, templates, terminology, and data-entry practices 1. Compliance and Risk-Based Operational Governance • Apply approved Legal, Compliance, Finance, IT, Procurement, privacy, security, and records-management requirements to Cvent administration and usage, • Maintain operational guardrails for user access, permissions, data visibility, configuration, reporting, and platform use, • Support appropriate access controls and help protect confidential, proprietary, or sensitive information, • Maintain documentation needed to demonstrate adherence to approved procedures, controls, and governance decisions, • Support audits, control reviews, agency reviews, and information requests related to platform administration, • Identify and escalate potential compliance, privacy, security, data-sharing, or control risks 1. Operational Support and Intake Management • Manage the operational intake process for Cvent administration, configuration, reporting, access, and support requests, • Triage, prioritize, document, resolve, or route incoming requests using approved workflows and service expectations, • Provide advanced operational support to internal users, Cvent Champions, agency partners, and other authorized stakeholders, • Troubleshoot complex issues and coordinate escalation to Cvent support or internal partners when necessary, • Route basic product how-to questions, event logistics execution, agency delivery work, or requests outside the approved platform scope to the appropriate resource 1. Training, Onboarding, and User Enablement • Develop, maintain, and deliver standardized Cvent onboarding, administrator guidance, role-based training, and how-to education, • Deliver training associated with approved governance or compliance changes, significant platform enhancements, new workflows, integrations, vendors, or operating procedures, • Maintain approved training materials, job aids, SOPs, FAQs, and knowledge-base content, • Support onboarding of new users, business teams, agency partners, and Cvent Champions 1. Documentation and Continuous Improvement • Create, maintain, review, and update Cvent SOPs, configuration records, process documentation, templates, job aids, decision logs, and support materials, • Stay informed about relevant Cvent product updates and available functionality; assess operational implications and provide recommendations to the responsible decision-makers, • Participate in platform-related projects as the Cvent administration and configuration subject matter expert, • Serve as the principal operational point of contact for Cvent administration and platform-governance questions Requirements: • Cvent Account Administrator Certification, • Cvent System Administrator Certification, • Significant hands-on experience administering Cvent in a complex, enterprise, or highly regulated environment, • Advanced knowledge of: Cvent account architecture and account-level configuration User administration, roles, permissions, and access controls Workflows, templates, forms, custom fields, and governance controls Reporting logic, report creation, data structures, and data validation Platform troubleshooting, testing, documentation, and change execution Integrations and their administrative or operational implications Preferred Qualifications • CMP—Certified Meeting Professional., • 5+ years of related event technology, Cvent administration, or meetings-technology experience, • Experience supporting pharmaceutical, life-sciences, heathcare, or another highly regulated environment, • Knowledge of meetings and events operations Benefits Full-time employees (working an average of 30 hours or more) are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, a 401(k) retirement savings plan with employer match (available after 1 year of employment), commuter benefits, employee discount and referral programs, and life and supplemental income insurance. Paid sick leave is provided in accordance with applicable state and local laws. Compensation Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience, as well as the benefits package you select. Work Authorization ATR International, Inc. cannot sponsor work visas (H-1B, F-1 STEM OPT with I-983, or similar). Candidates must have valid U.S. work authorization. ATR International, Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. \nCompany Description ATR International is a staffing and workforce solutions firm providing high‐quality talent across a wide range of industries, including technology, operations, and professional services. ATR International is a staffing and workforce solutions firm providing high‐quality talent across a wide range of industries, including technology, operations, and professional services.