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Job Description Arlington Veterinary Center is seeking a Client Service Representative to join our reception team! Our client care team serves a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere. In this role, you will schedule and manage the flow of appointments, provide empathetic customer service, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, and committed to contributing to a team-focused environment. This is a Full-Time position, with a 4/10 schedule and availability needed Tuesday-Friday and rotating Saturdays. Full-Time Benefits and Compensation** • Compensation: $16-$19 per hour, for each hour worked*, • Health Package: Medical, Dental, and Vision Insurance (with HSA options), • Life Insurance and Disability, • Employee Assistance Program, • 401k options, • Paid time off in accordance with site policy and applicable law, • Long-term professional growth, • 1+ years of customer service experience required, • Previous veterinary experience is required, • Proficiency in the following skills:, • Excellent phone skills, • Computer acumen, • Client service, • Conflict resolution Join Our Team at Arlington Veterinary Center! At Arlington Veterinary Center, we believe in making a meaningful difference in the lives of pets and their families. Since opening our state-of-the-art facility in 2016, we've continued to grow our commitment to excellence by combining cutting-edge technology, advanced equipment, and a compassionate, knowledgeable team. We’re looking for passionate veterinary professionals who are eager to be part of a collaborative and supportive environment where high-quality care is our top priority. Whether you're just starting your career or bringing years of experience, you'll find opportunities to learn, grow, and thrive alongside a team that values your contributions. If you're driven by purpose, love working with animals of all kinds, and want to be part of a practice that truly makes a difference—we’d love to meet you. #SPO *To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.

Job DescriptionDescription: POSITION SUMMARY The Mid-Cities Animal Urgent Care Client Experience Specialist is primarily responsible for care of our human clients. A successful candidate has the ability to direct, prioritize, and manage multiple patients simultaneously. Soft skills include working with clients, patients, veterinarians, animal care specialists, Business Director and the Managing Partner. Aptitude and the ability to work in a fast-paced, innovative, and flexible environment are preferred. Employees that are detail-oriented with a strong dedication to safety and patient care will meet with success. KEY RESPONSIBILITIES The qualified animal care specialist will successfully perform the following functions: • Greeting clients when entering the building., • Moving patients from the lobby to exam rooms or kennels., • Answering phones and text messages in a timely manner., • Managing the appointment book and walk-in queue., • Forward booking appointments., • Thorough knowledge of the practice management and telecommunication systems., • Other facets of client experience care as they arise., • Cross-trained in basic animal handling and technical work., • Cross-trained in use and care of the diagnostic equipment., • Responsible for keeping the clinic in a clean and orderly state., • Day Shift (Preferred), • 401(k), • 401(k) matching, • Dental insurance, • Employee discount, • Flexible schedule, • Health insurance, • Health savings account, • Life insurance, • Paid time off, • Professional development assistance, • Retirement plan, • Uniform allowance A High School diploma is required. College degree or 2-year technical degree preferred. EXPERIENCE • Work and adhere to a smoke-free, alcohol-free, and drug-free workplace., • Wear PPE as required., • Able to lift 50 pounds on occasion., • Ability to sit, stand, move over uneven terrain, climb stairs., • Able to stand for up to 4 hours at a time and through the majority of an assigned work shift., • Flexible work schedule with the ability and willingness to work weekends or holidays if assigned., • Maintain confidentiality of all information received or learned while working at Mid-Cities Animal Urgent Care., • Ability to work both independently and in a team environment., • Foster a culture of respect., • Focus on Safety., • Assist in improving Company’s culture of safe working habits., • Report any and all safety incidents immediately to management., • Be alert, look for, and report any unsafe conditions., • Watch out for and assist with the safety of colleagues and others., • Focus on the Client. Demonstrate awareness of the importance of client satisfaction., • Understand client needs and provide instructions to client as directed., • Treat clients and fellow employees with courtesy and respect., • Seek new ways to add value to the Company’s products and services., • Focus on Quality. Take personal responsibility for producing the highest quality work., • Consciously avoid waste of company resources., • Practice continuous improvement and Teamwork., • Take initiative to help others and make contributions to the team. Place the success of team over any personal goals.