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Customer Service and Benefits Specialist Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as a Customer Service and Benefits Specialist program today! The Customer Service and Benefits Specialist JOB PURPOSE/SUMMARY Assists client in completing NHSC application. Monitors front desk and complies with all security procedures. Answers, screens, and directs phone calls to staff; takes messages and schedules/cancels appointments accordingly. Receives mail, documents, packages, and courier deliveries and distributes items. Performs administrative and clerical support tasks. Performs basic filing and record keeping. Performs other duties as needed. Greets clients, visitors, and guests; determines the purpose of each person's visit and directs or escorts to appropriate location. Typical Working Conditions/Environment The position operates in an outpatient clinical setting JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. 1. Admissions Data Entry a. Ensures each client is eligible for the services they are receiving at time of service. b. Checks daily intake sheets for missing insurance cards and notifies staff. c. Works with HIM staff to insure proper training on release of information policies and works with Compliance Officer on HRMC P&P. d. Creates medical record number for clients including the phone number as well as completes data entry of demographic information without duplication of data. e. Receives cash payments from clients, staff and other programs; writes receipt. f. Turns in cash and copy of receipt to the appropriate financial services staff within 2 business days. g. Working knowledge of the scheduler for checking in and out clients. 2. Patient Eligibility a. Checks online with state website to ensure clients are covered, if providing state or government insurance at time of service. b. Sets up each intake in Centricity and makes a file folder with intake packet. c. Keeps clients medical record up to date with demographic information when changes are needed. 3. Administrative Duties and Expectations a. Responds to emails and voicemails within 1 business day. b. Willingly assists in daily work duties when Admission Specialist is absent. c. Submits timesheet and other paperwork accordingly. d. Keeps productivity to at least 95% accurate without errors. e. Attends scheduled meetings. f. Completes CARF required self-directed Relias Training Modules on time annually. g. Responsible for ensuring orderly, efficient front office operations. h. Arrives to work at scheduled time without tardiness. i. Ensures the clinic is opened and closed at designated times. Compensation: Starting salary for this position is approximately $16.61/hr based on relevant experience and education. Schedule: This position is a Monday through Friday 8:00 am to 5:00 pm, with a 1-hour break. If ever irregular work schedule arises; supervisor will notify staff ASAP. Equipment/Technology Position requires the use of center computer, center phone and fax machine. QUALIFICATIONS- CUSTOMER SERVICE AND BENEFITS SPECIALIST Education/License : High School Diploma or equivalent. Experience/Knowledge : Prioradministrative or clerical experience preferred. Must have experience workingwith computers and technology. Highly organized and able to multitask whileworking in fast paced environment while prioritizing tasks. Excellent customerservice skills. Excellent time management and communication skills, bothwritten and verbal. Knowledge of client needs and clinical workflow accordingto client benefits position. Maintaining most recent insurance eligibilityinformation. Willingness to learn and implement policy and procedures. Able towork well within a team and independently. Physical/Skills/Abilities: Positionrequires yearly Verbal Handle with Care (HWC) training provided by McNabb. Physical: Lifting up to 50 lbs andability to remove and place items from all levels of shelving. Normal/correctedeyesight. Ability to stand and sit for extended periods of time throughout theday. Hearing within normal range. Location: Knoxville, TN Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 16.61-16.61 Hourly Wage PIa1001d19735d-35216-40133777

Crisis Stabilization Unit RN Help Others, Make a Difference, Save a Life. Do you want to make a difference in people's lives every day? Or help people navigate the tough spots in their life? And do it all while working where your hard work is appreciated? You have a lot of choices in where you work…make the decision to work where you are valued! Join the McNabb Center Team as the Crisis Stabilization Unit RN today! The Crisis Stabilization Unit RN JOB PURPOSE/SUMMARY Summary of role of team : Serves as a clinical member of the multi-disciplinary team, providing treatment, rehabilitation, and support for client population. The CSU RN must be adept at multi-tasking. Provides direct medical care to clients in a CSU setting including clients in varying levels of crisis, frequently working with SPMI and clients with co-occurring issues. RN collaborates with Mobile Crisis and Walk in Center assisting with clients being referred to higher level of care, completing S-BARs. Summary of position : This position requires the RN to provide direct medical care to clients, during 12-hour shifts, on a residential Crisis Stabilization Unit. This position is required to provide nursing covering on a 12-hour shift despite any weather conditions or holidays that arise. Required to be certified in and adequately implement verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, and going down on knees, running, and walking. TYPICAL WORKING CONDITIONS/ENVIRONMENT Position is based within Crisis Services that provides services 24/7. The role of the CSU RN is to ensure that coverage is provided 24/7 despite any weather conditions that may arise. This position requires working different shifts as needed. Must remain awake and alert during shift to monitor client safety. JOB DUTIES/RESPONSIBILITIES This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment. COMPENSATION: Starting salary for this position is approximately $31.51/hr based on relevant experience and education. Daily Staff Duties: General Attends treatment team as available. Responds to all flags, emails, and voicemails within 1-2 business days. Returns calls within 15 minutes. Assists with administering medications and providing staff coverage as needed. Clearly communicates to team members throughout shift regarding client behaviors, needs, and any other relevant information. Works in a multi-disciplinary team to meet the needs of the clients served. Demonstrates a consideration and concern for fellow workers and their jobs and promotes harmonious relationships and attitudes. Willingness to accept additional assignments and / or changes in assignment and/or work duties. Promotes an environment in which the customs and spiritual beliefs of the individual are respected. Communicates directly and approaches conflict with a problem-solving approach. Crisis Unit Performs the initial admission nursing assessment and completes required admission paperwork including nursing assessment, nursing note and nursing admission orders. Update medication tabs. Update allergy lists. Complete paper MAR. Obtain urine drug screen, BAL and pregnancy tests upon admission. Follows all established protocols and guidelines for admission prior to admitting the client to the unit. Makes the determination of the appropriate admission protocols needed for each client (ex.-agitation protocol, diabetic protocol, HTN protocol). Obtains admission orders from the on-call prescriber in a timely manner. Completes charting for each client during every shift prior to the end of shift. Completes transition paperwork and discusses medication and aftercare instructions with client and/or family. Provides copy of paperwork for clients. Counts controlled substances and documents at every shift change. Notify supervisor immediately of any discrepancies. Obtains and charts vital signs on every shift. Monitor for significant changes in client's condition/behavior every shift and make referrals to obtain new orders as needed. Administer scheduled, routine, and PRN medication in a timely manner. Obtains blood sugars as ordered. Triages potential referrals with Mobile Crisis and Walk in Center. Coordinates arrival times for potential clients with Mobile Crisis, Walk in Center and Transporters Complete C-SSRS on each client Attend to guest and/or client needs during medical emergencies (ie: seizures, falls, etc) Coordinate with Emergency Departments and EMS Obtain Prior Authorizations Answer phone calls from recently transitioned guests regarding medication issues Weekly medication counts of routine medications Update Admission/Discharge log each time a client is admitted or transitioned from unit. Complete follow-up calls on weekends in accordance to program requirements. Residential/Inpatient Perform the initial medical assessment of individual within 30 minutes of arrival Makes a determination of the appropriate protocols upon admission. Completes all chart documentation within required periods and adheres to licensure agency, state and CARF Standards. Monitors client's vital signs and record them in EMR. Will administer medications accurately and safely following the 5 Patient Rights. Work with multi-disciplinary team to meet client needs and maintain clinical standards of the program. Ensure that the correct Standing Orders/Protocols are noted for clients being admitted Complete all work assignment within shift worked Attend all mandatory staff meetings. Must be punctual and maintain a good attendance record. Perform other duties as assigned by the Nursing Manager and Team Leader. Professional Development Complete and maintain Relias Training Modules when required. Maintain CPR and HWC certifications up to date. Maintain and possess a current nursing licensure. Schedule: Schedule requires 12 hours shifts, rotating weekends, and scheduled holidays. The hours are 7pm-7am, with 44 hours one week and 36 hours the next week. Regular attendance is an essential job function. Mandatory to remain awake and alert during shift. Travel : N/A Equipment/Technical Competency : Must be efficient in computer skills. Use of Microsoft Office is required. Must be able to use a fax machine and phone system. Equipment/Technology: This position does require basic computer skills for timekeeping and use of electronic medical records entry. Must be familiar with basic Microsoft Office Skills. QUALIFICATIONS - Crisis Stabilization Unit RN Experience / Knowledge: Associate/Bachelor RN degree from an accredited College/University. Experience in psychiatric nursing and acute care preferred. Must have the ability to present professionally, work within a team format, and have the mental ability to exercise sound, clinical judgment under pressure. Must have the ability to communicate effectively (both oral and written) and possess good time management and organizational skills. Basic computers skills required; experience with electronic medical record (EMR) preferred. Experience with interdisciplinary collaboration and care coordination preferred. Education / License : RN with a current/valid Tennessee license with course work or experience in the areas of cultural diversity, human development, primary care, etiology, and treatment of mental illness, alcohol and drug use, physical and sexual abuse, suicide, and intellectual developmental delays. Must demonstrate a working knowledge of supervisory, administrative, and clinical skills. Physical/Emotional/Social - Skills/Abilities: Exposure to biological hazards. Hearing of normal and soft tones. Close eye work. Valid driver's license. Lifting up to 50 lbs. Pushing/pulling up to 150 lbs. This position requires certification in and adequate implementation of verbal and physical de-escalation techniques that include a wide range of bodily movements including but not limited to grasping, holding another person, going down on knees, running, and walking. Frequent sitting, standing, walking, bending, stooping, and reaching. CPR and First Aid certification required. Mandatory to remain awake and alert during shift to monitor client safety. Location: Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing. Bilingual applicants are encouraged to apply. Compensation details: 31.51-31.51 Hourly Wage PI12b4c5df9372-35216-40588364

ILS (Intensive Long-Term Support) LPN.Help Others, Make a Difference, Save a Life.Do you want to make a difference in people's lives every day?.Or help people navigate the tough spots in their life?.And do it all while working where your hard work is appreciated?.You have a lot of choices in where y

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Now Hiring: Master’s-Level Therapists & Counselors.

Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Responsible for the supervision, training, and oversite of all nursing staff across their assigned cohort. Helen Ross McNabb Center is an Equal Opportunity Employer.

Join the McNabb Center Team as the Medication Assisted Treatment Licensed RN today!. Functions as a member of a multi-disciplinary management team and attends weekly treatment team to provide feedback regarding client's needs/assessments with MD/Supervisor/Therapist. QUALIFICATIONS - Medication Assi

Ensures each client is eligible for the services they are receiving at time of service. Checks online with state website to ensure clients are covered, if providing state or government insurance at time of service. QUALIFICATIONS- CUSTOMER SERVICE AND BENEFITS SPECIALIST.

Join the McNabb Center Team as the Medication Assisted Treatment Licensed RN today!. Demonstrate thorough knowledge of psychiatric medications, diagnoses, treatment modalities and interventions as well as competence in the area of substance abuse, chemical dependency, co-occurring disorders and reco

Primary Location: Tennessee-Knox-Knoxville-East Knoxville TN.Work Locations: East Knoxville TN 5439 Washington Pike Knoxville 37918.

Primary Location: Tennessee-Knox-Knoxville-Knoxville TN.Work Locations: Knoxville TN 6725 Clinton Highway, Suite 102 Knoxville 37912.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Responsible for the supervision, training, and oversite of all nursing staff across their assigned cohort.

Join the McNabb Center Team as the Medication Assisted Treatment Licensed RN today!. Medication Assisted Treatment Licensed RN. This position operates in an office setting and involves seeing patients in a fast-paced environment in our Medication Assisted Treatment Outpatient clinic.

QUALIFICATIONS- CUSTOMER SERVICE AND BENEFITS SPECIALIST. Excellent customerservice skills. Customer Service and Benefits Specialist.

Now Hiring: Counselors, Advocates, Peer Support Specialists, and Residential Counselors. Counselor (HS/Equivalent or Bachelor's) Knox, Blount, & Anderson. Counselors and Advocates work in community-based roles providing individualized services such as home visits, referrals, education, family su

Now Hiring: Master’s-Level Therapists & Counselors.

Now Hiring: Counselors, Advocates, Peer Support Specialists, and Residential Counselors. Counselor (HS/Equivalent or Bachelor's) Knox, Blount, & Anderson. Counselors and Advocates work in community-based roles providing individualized services such as home visits, referrals, education, family suppor

Now Hiring: Master’s-Level Therapists & Counselors.

Now Hiring: Counselors, Advocates, Peer Support Specialists, and Residential Counselors. Residential Counselors work in 24/7 treatment and stabilization facilities, offering supervision, safety monitoring, psychoeducational groups, and intake assessments. Counselor (HS/Equivalent or Bachelor's) Knox

Responsible for the supervision, training, and oversite of all nursing staff across their assigned cohort. Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Primary Location: Tennessee-Knox-Knoxville-Knoxville TN.Work Locations: Knoxville TN 6725 Clinton Highway, Suite 102 Knoxville 37912.

Join the McNabb Center Team as the Medication Assisted Treatment Licensed RN today!. Medication Assisted Treatment Licensed RN. The Medication Assisted Treatment Licensed RN.

Location: * Knox County, Tennessee Apply today to work where we care about you as an employee and where your hard work makes a difference! Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, a

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth.

Primary Location: Tennessee-Knox-Knoxville-Knoxville TN.Work Locations: Knoxville TN 6725 Clinton Highway, Suite 102 Knoxville 37912.Job: Store Protection Specialist.

Bring your talents to Ross, our leading off-price retail chain with over 2,200 stores, and a strong track record of success and growth. We develop industry leading talent because Ross grows when our people grow. As a representative of Ross Inc.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Now Hiring: Case Managers, Specialists, Counselors, and Peer Support Staff. Our Specialists and Counselors provide individualized support, advocacy, education, and referrals across a wide range of community-based programs. Residential Counselor Positions.

Join the McNabb Center Team as the Medication Assisted Treatment Licensed RN today!. Demonstrate thorough knowledge of psychiatric medications, diagnoses, treatment modalities and interventions as well as competence in the area of substance abuse, chemical dependency, co-occurring disorders and reco

Now Hiring: Counselors, Advocates, Peer Support Specialists, and Residential Counselors. Counselors and Advocates work in community-based roles providing individualized services such as home visits, referrals, education, family support, and advocacy. Residential Counselor Positions.

Helen Ross McNabb Center is an Equal Opportunity Employer. Helen Ross McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire.

Now Hiring: Master’s-Level Therapists & Counselors.