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At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: Sport inspires us. Innovation drives us. Come Win With Us at DICK’S Sporting Goods as part of a team that redefines what’s possible. Whether you live for sport or cozy fashion, you’ll love building your career at DICK’S. It’s more than a job — it’s a chance to be part of a team where you’re welcomed, supported, and empowered from day one. In our stores, you’ll make a real difference by delivering exceptional experiences to athletes of all abilities. If you’re coachable, accountable, collaborative, and trustworthy, this is the place for you. Win with us every time you step onto the floor. Lead the Apparel department by delivering an engaging shopping experience rooted in product knowledge and athlete connection. As a Team Captain – Apparel, you will coach teammates, drive sales, and ensure athletes feel confident in their selections. Be part of a team that delivers performance and style through great service. Job Duties & Responsibilities • Deliver outstanding athlete experiences by anticipating athlete needs and providing clear, accurate, and knowledgeable information about products and assortment. Uphold company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation, replenishment standards, etc. Promote and lead company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.)., • Together with the SM and ASM, contribute to the development of 30-60-90 day plans to support business priorities for assigned department(s). Help establish working plans related to operational initiatives, staffing, hiring needs, operational and merchandising sets, etc. in accordance with established budgets and financial goals. Execute plans and make adjustments as needed throughout plan duration using independent judgment and analysis of plan effectiveness. When sole leader in building, act as Head Coach and perform general store oversight including opening and closing procedures, Front End and Cash Office functions, teammate supervision, etc., • Daily/weekly, communicate departmental goals and plans to direct reports and assign workload based on skill levels to maximize efficiencies. Monitor progress against plans and changes to store goals and pivot accordingly to ensure uninterrupted operations and athlete support while still meeting payroll and financial goals. Includes developing effective schedules for direct reports and making adjustments as needed to meet athlete traffic demands while also ensuring successful completion of operational and merchandising initiatives., • Build and lead a strong, effective team that successfully delivers positive athlete experiences. Includes taking the lead on sourcing, interviewing, hiring, onboarding, and retaining appropriate number of direct reports in area(s) of oversight. Ensure all teammates are properly trained and provide coaching, feedback, development, recognition, and motivation throughout teammate lifecycle. Also responsible for performance management, including annual reviews and promotional recommendations, and for holding teammates accountable for compliance with policies and procedures, including termination recommendations. Create a store environment where everyone, both teammates and athletes, are always welcome and treated with respect., • Adhere to and enforce established policies and procedures related to safety, loss prevention and standard operating procedures, as well as to laws/guidelines of external governing entities. Hold teammates who fail to meet or comply with expectations accountable. QUALIFICATIONS: • High School Diploma or Equivalent, • 1-3 years of experience, • Previous retail/customer-facing experience required., • Previous people leadership experience preferred VIRTUAL REQUIREMENTS: At DICK’S, we thrive on innovation and authenticity. That said, to protect the integrity and security of our hiring process, we ask that candidates do not use AI tools (like ChatGPT or others) during interviews or assessments. To ensure a smooth and secure experience, please note the following: Cameras must be on during all virtual interviews. AI tools are not permitted to be used by the candidate during any part of the interview process. Offers are contingent upon a satisfactory background check which may include ID verification. If you have any questions or need accommodations, we’re here to help. Thanks for helping us keep the process fair and secure for everyone!

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Clinical Pharmacist works collaboratively with internal and external stakeholders to advance pharmacy strategy, utilization management, clinical programs, regulatory requirements, and pharmacy performance. This role applies clinical expertise and data analysis to identify opportunities, evaluate pharmacy spend and trend drivers, develop mitigation strategies, and support initiatives that improve clinical and financial outcomes. The role also partners with PBMs on formulary execution and serves as a clinical pharmacy subject matter expert across a matrixed organization. Performs other duties as assigned. Key Accountabilities • Monitor pharmacy utilization, spend, and trend performance; identify key cost drivers, emerging patterns, and areas of opportunity across the pharmacy benefit., • Partner with Analytics and business stakeholders to conduct pharmacy spend and trend analysis, including forecasting, utilization impact assessment, variance analysis, and development of actionable insights., • Develop and support evidence-based strategies to mitigate adverse pharmacy trends and improve clinical and financial performance, including targeted clinical program and utilization management opportunities., • Serve as a clinical pharmacy subject matter expert and advisor to internal partners; translate complex pharmacy information and data into clear recommendations for decision makers., • Oversee and coordinate pharmacy-related operational, regulatory, and compliance activities, including required reporting, submissions, audits, transparency requests, and documentation., • Collaborate with pharmacy vendors, PBM partners, provider organizations, and other external stakeholders to support effective pharmacy program operations and performance., • Partner closely with PBM partners on formulary execution, including implementation and maintenance of formulary changes, operational alignment, issue resolution, and ongoing monitoring to ensure intended formulary strategy is accurately executed., • Identify and communicate targeted performance improvement opportunities across the organization and support implementation through cross-functional collaboration., • Respond to member, provider, client, and internal stakeholder questions or issues related to pharmacy services in a professional and timely manner., • Participate in clinical pharmacy meetings, workgroups, and cross-functional initiatives necessary to advance strategic, operational, and performance objectives. Required Qualifications • Bachelor's degree in Pharmacy required; PharmD preferred or equivalent experience in related field., • 7+ years of related pharmacy experience beyond degree Required Certifications/Licensure • Active Pharmacist license required Preferred Qualifications • Experience in pharmacy operations, clinical programs, utilization management, analytics, regulatory affairs, or related health plan/PBM functions preferred., • Strong knowledge of pharmacy benefit management, formulary execution, clinical pharmacy programs, pharmacy utilization, and the factors that influence pharmacy spend and trend., • Ability to interpret pharmacy reporting and translate data into meaningful business and clinical insights; proficiency with reporting and data-analysis tools., • Ability to analyze pharmacy spend, utilization, and trend drivers and develop practical mitigation recommendations., • Knowledge of applicable regulatory and compliance requirements affecting pharmacy services., • Strong written, verbal, presentation, and stakeholder communication skills., • Effective collaborator in matrixed, multi-disciplinary environment with the ability to influence without direct authority., • High organized; able to manage multiple projects and priorities while maintaining attention to detail., • Self-starter who works effectively through ambiguity and changing business or regulatory environments., • Creative, analytical problem solver with a demonstrated track record of achieving results. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, St. Louis, MO, or Omaha, NE. The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Category Lead – Technology is a strategic partner responsible for driving category performance, optimizing vendor outcomes, and aligning supplier strategies with business objectives. Going beyond traditional sourcing, this role leverages market intelligence, data insights, and industry expertise to shape category strategies, strengthen vendor partnerships, and deliver measurable business value. As the owner of assigned categories and key supplier relationships, the Category Lead influences decisions, identifies opportunities for improvement, and provides consultative recommendations that support organizational goals. This is an opportunity to play a key role in Medica's transformation into a category-led operating model while expanding your influence beyond procurement into broader business decision-making. The ideal candidate is a strategic, analytical, and relationship-driven professional who is comfortable partnering with senior leaders, managing complex vendor relationships, and translating insights into action. Success in this role requires a proactive mindset, strong business acumen, and a focus on driving innovation, performance, and long-term value. The Category Lead supporting Medica Tech, Medica's technology organization, will provide consultative procurement services to multiple departments and VPs within Medica Tech organization including but not limited to Data Management, Information Technology, Information Security, Business Applications and Cloud Technologies. Key Accountabilities Category & Strategy Leadership • Own and evolve category strategies aligned to business objectives, financial targets, and risk frameworks., • Use market intelligence, supplier insights, and internal data to shape proactive plans and sourcing approaches., • Identify opportunities to consolidate vendors, optimize demand, and improve overall category performance. Strategic Sourcing Integration • Lead RFx strategies (RFI/RFP/RFQ) tied to category plans., • Partner with ES&P peers and business stakeholders to structure deals, negotiate outcomes, and align contracts to business value from a pre-sale position., • Apply best-practice sourcing levers such as benchmarking, competitive analysis, & pricing models to improve outcomes without increasing process burden. Data-Driven Decision Making • Leverage spend data, market insights, and performance metrics to lead decisions and prioritize actions., • Develop reporting on savings, value realization, and service performance., • Leverage market insights, spend data, and vendor performance metrics to inform strategy, prioritize actions, and drive measurable outcomes. Business Partnership & Advisory • Serve as the primary strategic interface between business stakeholders and vendor ecosystem., • Translate business needs into category strategies, sourcing approaches, and vendor actions., • Influence senior leaders through data-driven insights and forward-looking recommendations. Vendor Lifecycle & Performance Management • Maintain vendor scorecards, SLAs, and performance dashboards to ensure strong service delivery and accountability for strategic vendors. Reports on broader vendor portfolio ticket performance., • Drive continuous improvement, innovation, and remediation plans with vendors., • Facilitate Quarterly Business Reviews (QBRs) and ongoing strategic engagement with strategic vendors. Risk, Compliance & Governance • Ensure vendor and category alignment with contractual obligations, regulatory requirements, and risk frameworks identified during pre and post contracting audit., • Monitor compliance, manage audit findings, and mitigate risks across the category., • Partner with internal teams (Risk, Compliance, Legal) to ensure consistent governance. Required Qualifications • Bachelor’s degree in Business, Supply Chain, or related field, • 8+ years of experience of vendor management, sourcing, or procurement, • Strong understanding of vendor lifecycle management and sourcing principles, • Experience partnering with cross-functional teams and senior stakeholders, • Proven ability to influence decisions and deliver measurable business outcomes, • Exceptional communication and presentation skills with internal and vendor executives Preferred Qualifications • Commercial contract experience is nice to have but not required as contracting is managed by a separate function.), • Industry experience in Technology, Healthcare, or Fintech, • Knowledge of compliance- and regulatory- heavy functions (Fraud, Payments, Compliance, Information Security), • Demonstrated ability to leverage market intelligence, analytics, and business insights to develop strategies, influence decisions, and drive measurable outcomes, • Strong understanding of supplier economics, pricing models, contracts, and value optimization across complex vendor relationships, • Thrives in a dynamic, evolving environment, effectively managing competing priorities while utilizing tools such as Workday, Zip, Power BI, and Microsoft Office products This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $100,300 - $172,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $100,300 - $150,465. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Commercial Sales Relationship Manager is responsible for driving new business sales and managing strategic relationships. This individual will represent the health plan in cultivating strong broker/consultant partnerships, identifying business opportunities, and providing consultative solutions tailored to each client's healthcare and benefits needs. There will be strategic management of consultants and agency relationships to source new Commercial small group business; minimal post-sale service responsibilities; no renewal responsibilities. Performs other duties as assigned. Key Accountabilities • New Business Development, • Develop and execute a strategic sales plan to achieve growth targets for commercial business, • Identify and qualify new sales opportunities through brokers, consultants, and direct employer contacts, • Lead RFP responses and finalist presentations with a high level of professionalism and knowledge, • Relationship Management, • Serve as the primary point of contact for brokers and consultants, building trust-based partnerships, • Deliver proactive and ongoing communications to employer clients and distribution partners, • Monitor satisfaction, performance guarantees, and service delivery for assigned accounts, • Market and Product Expertise, • Stay informed on regional and national healthcare trends, competitive landscape, and regulatory changes, • Maintain deep knowledge of the health plan’s products, networks, and value propositions, • Collaborate with internal departments (underwriting, operations, clinical, etc.) to ensure smooth implementation and service delivery, • Sales Reporting and Forecasting, • Track sales pipeline, report on progress against goals, and maintain CRM data integrity, • Provide feedback to leadership on product gaps, market needs, and broker insights Required Qualifications • Bachelor’s degree in Business, Marketing, Healthcare Administration or related field (or equivalent work experience), • 5+ years of experience in health insurance sales, account management, or broker relations, with a focus on group clients, • Existing broker and consultant relationships in the Madison market strongly preferred, • Active Wisconsin Life & Health insurance license or obtain within 90 days of hire, • Strong presentation, negotiation, and relationship-building skills, • Self-starter with excellent time management and organizational skills, • Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce) Skills and Abilities • Strategic thinker with a consultative approach to selling, • Collaborative team player who thrives in a fast-paced, evolving environment, • Passion for improving healthcare and providing value for our broker partners, employers and their employees This position is an Office role, which requires an employee to work onsite at our Madison, WI office, on average, 3 days per week. The full salary grade for this position is $64,300 - $110,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $64,300 - $91,800. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Analyze financial data by collecting, monitoring and creating financial models for decision support. Improve financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management. Assist with annual and quarterly forecasting. Performs other duties as assigned. The Finance Manager, Clinical is responsible for leading financial planning, budgeting, forecasting, reporting, and financial analysis activities that support clinical operations and healthcare service delivery. This role partners closely with clinical leadership, operational teams, and executive stakeholders to ensure financial performance, regulatory compliance, cost management, and informed decision-making across clinical programs and departments. Key Accountabilities Financial Planning & Analysis • Lead annual budgeting, monthly forecasting, and long-range financial planning processes for clinical operations., • Analyze financial performance, identify trends, and provide actionable recommendations to improve efficiency and profitability., • Develop and maintain financial models to support strategic initiatives, business cases, and operational decisions., • Monitor clinical department budgets and provide variance analysis against budget, forecast, and prior-year performance. Clinical Operations Support • Partner with clinical leaders to evaluate staffing models, productivity metrics, and resource utilization., • Assess the financial impact of new clinical programs, services, and operational initiatives., • Support cost containment strategies while maintaining quality patient care and regulatory compliance., • Provide financial guidance on capital investments, equipment purchases, and clinical program expansions. Reporting & Analytics • Prepare and present monthly, quarterly, and annual financial reports to leadership., • Develop dashboards and key performance indicators (KPIs) related to clinical operations, labor costs, revenues, and productivity., • Analyze reimbursement trends, payer mix, revenue cycle performance, and operational expenses., • Deliver insights and recommendations to support data-driven decision-making. Compliance & Controls • Ensure compliance with organizational financial policies, healthcare regulations, and accounting standards., • Support internal and external audits and provide required financial documentation., • Maintain strong financial controls and risk management practices., • Assist in implementing and improving financial processes and reporting systems. Leadership & Collaboration • Build strong relationships with clinical, operational, and administrative stakeholders., • Mentor and support finance team members as applicable., • Lead cross-functional projects involving finance, clinical operations, and organizational strategy., • Drive continuous improvement initiatives across financial and clinical processes. Required Qualifications • Bachelor's degree or equivalent experience in a related field, • 7+ years of work experience beyond degree, • Advanced proficiency in Microsoft Excel and financial reporting tools., • Strong communication, presentation, and stakeholder management skills. Preferred Qualifications • Master's degree (MBA, MHA, or related field)., • CPA, CMA, HFMA, or other relevant professional certification., • Strong financial modeling, budgeting, forecasting, and analytical skills., • Experience with healthcare reimbursement models, revenue cycle management, and clinical productivity metrics., • Knowledge of healthcare regulatory requirements and industry benchmarks., • Experience with ERP, EHR, and financial planning systems., • Experience supporting clinical operations, healthcare organizations, hospitals, physician groups, or healthcare systems. This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN or Madison, WI office, on average, 3 days per week. The full salary grade for this position is $88,800 - $152,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $88,800 - $133,245. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Provider Contract Manager II performs intermediate‑level contracting, analysis, and provider relationship responsibilities that support building a competitive, compliant, and cost‑effective network. This role evaluates network adequacy, conducts routine provider negotiations, and manages contracting workflows with moderate independence. It collaborates across business areas to ensure contracts align with reimbursement standards, regulatory requirements, and operational needs. As a developing professional, the Contract Manager II handles moderately complex contracting assignments and contributes meaningfully to network performance and provider engagement. Develop and maintain provider networks yielding a competitive, geographic, stable network that achieves objectives for unit cost performance and trend management. Produces an affordable and predictable network for customers and business partners. Evaluates and negotiates contracts in compliance with company contract templates, reimbursement structure standards, and other key process controls. Establishes and maintains strong business relationships with Hospital, Physician, Pharmacy, or Ancillary providers, and ensures the network composition includes an appropriate distribution of provider specialties. Performs other duties as assigned. Key Accountabilities • Support Network Optimization, • Evaluate market dynamics and provider availability to support a competitive, geographically adequate network., • Partner with internal teams to ensure network configuration supports product and regulatory requirements. Manage Routine Provider Contract Negotiations & Updates • Review proposed terms, reimbursement structures, and negotiation considerations in alignment with company standards., • Conduct negotiations with physicians, ancillary providers, and smaller facilities to reach compliant agreements., • Ensure contracts follow approved templates, legal requirements, and documentation standards., • Analyze financial impacts of proposed terms and escalate exceptions as needed. Maintain Provider Relationships & Support Provider Engagement • Serve as the primary point of contact for routine contract questions and manage provider relationship and escalations., • Communicate performance metrics, contract requirements, and network initiatives effectively., • Support provider understanding of reimbursement methodologies, operational workflows, and administrative processes., • Attend provider meetings or workgroups to build positive, collaborative relationships., • Perform Data Analysis & Develop Market Insights, • Analyze claims, cost, and utilization data to detect patterns affecting contracting decisions., • Use market intel and benchmarking to support negotiation strategy development., • Utilize and edit models to prepare summaries or recommendations for internal review., • Track competitor activity and regulatory updates that may impact network structure. Support Process Improvement & Cross-Functional Collaboration • Suggest enhancements to contracting workflows, tools, or documentation processes., • Collaborate with legal, finance, provider operations, and clinical teams to implement contracts smoothly., • Participate in initiatives such as value‑based contracting, quality programs, or cost‑of‑care efforts., • Share knowledge and best practices with peers to strengthen team capabilities and consistency. Required Qualifications • Bachelor's degree or equivalent experience in related field, • 3+ years of work experience beyond degree in contract negotiations and healthcare, • WI market knowledge within provider contracting Skills and Abilities • History of Basic Health plan operations and/or provider operations experience, • Excellent communication (written, verbal and presentation) skills, • Ability to work independently, make sound judgment calls and determine when things should be escalated, • Proven track record of cultivating and maintaining effective, collaborative external relationships where the parties trust information that’s conveyed, • Proven track record as a successful contract negotiator for health care services, provider or health plan, • Flexibility and creativity in developing effective contracting terms, • Knowledge of provider contracting components and strategies such as but not limited to risk-based contracting, financial models, operational impact and data analytics, • Demonstrated understanding of complex financial arrangements and quality programs across health care products, • Strong financial, analytical and problem-solving skills, and understanding of legal documents, • Strategic-thinking skills with the ability to conceptualize a wide range of scenarios and the ability to analyze each scenario to come up with the most viable option This position is an Office role, which requires an employee to work onsite at our Madison, WI office, on average, 3 days per week. The full salary grade for this position is $70,200 - $120,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $70,200 - $120,400. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Affordability Analyst will support the manager in developing and maintaining multi-year affordability analytics pipeline. This role will have a strong emphasis on data analysis, establishing standards, and best practices and creating frameworks that guide the affordability team in delivering actionable insights that enhance healthcare affordability. The ideal candidate will leverage data to inform healthcare savings initiatives, drive decision-making and improve outcomes. Performs other duties as assigned. Key Accountabilities • Leadership, • Mentor and provide guidance to junior analysts on advance and applied data analysis techniques, tools and best practices to foster a culture of continuous learning and improvement., • Data Analysis, • Conduct comprehensive analyses of healthcare affordability data to identify trends, patterns and opportunities for improvement., • Develop and maintain standardized methodologies for data collection, analysis, and reporting to ensure consistency and reliability across the affordability team., • Prepare detailed dashboards and reports and engaging presentations for leadership, clearly articulating key findings, insights and recommendations., • Assist in prioritizing analytics projects, establishing clear metrics for success and managing timelines to ensure timely delivery of insights., • Develop the capability to measure long-term value driven by affordability efforts over multiple years., • Collaboration and Partnerships, • Collaborate with the affordability team and enterprise business unit leaders to design and implement robust data collection processes and reporting frameworks that facilitate effective decision-making., • Engage with cross-functional teams to identify data needs and ensure alignment on analytics initiatives that support broader organizational goals., • Develop and manage the "value realization/value story" utilizing affordability analytics data and input from key stakeholders and partners., • Business Acumen, • Develop, document, and maintain operating playbooks, workflows, and standard operating procedures for analytics processes, ensuring consistent and well documented methodologies., • Stay current with industry trends and advancements in data analysis methodologies to continuously enhance the team’s analytical capabilities., • Ensure compliance with all applicable laws and regulations in analytics practices. Required Qualifications • Bachelor's degree or equivalent experience in related field, • 5 years of work experience beyond degree Preferred Qualifications • Strong proficiently in data analysis tools (e.g., SQL, Python, R, Excel) and visualization techniques/software (e.g. Power BI, Tableau), • Proven experience in developing and implementing data standards and best practices within an analytical environment., • Proficiency in Microsoft Office applications including Word, PowerPoint, Excel, and Access., • Demonstrated ability to design, evaluate, and interpret complex data sets, with strong analytical and problem-solving skills., • Excellent written and verbal communication skills, capable of conveying complex information clearly and concisely to diverse audiences., • Experience working both independently and collaboratively in cross functional teams, engaging with individuals from diverse professional backgrounds., • Master’s degree in Data Science, Healthcare Analytics, Healthcare Economics or a related field, • Management consulting experience with a focus on analytics. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $90,500 - $155,200. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $90,500 - $122,835. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Analyze financial data by collecting, monitoring and creating financial models for decision support. Improve financial status by analyzing results; monitoring variances; identifying trends; recommending actions to management. Assist with annual and quarterly forecasting. Performs other duties as assigned. Lead medical expense month-end close for Fully-Insured Medica Legacy business, including claims and accrual accuracy, COB Rawlings recoveries, Plan-to-Plan and MDP/CGDP processing, Medicare Cost reporting, and Medicaid Legacy quarterly data submissions. This role requires strong analytical skills, attention to detail, and the ability to manage complex financial processes while leading and developing team members. Key Accountabilities • Claims & Medical Expense Management, • Monitor weekly claims cycles and trends to identify variances and ensure timely processing, • Prepare and post month-end journal entries for claims activity, including paid claims, interest, IBNR, and claim reserves, • Reconcile and clear claims clearing account monthly; investigate and resolve timing or system-related, • Develop, review, and validate IBNR estimates and claim reserves for month-end close, • Reconcile medical expense movements to actuarial projections; analyze and explain variances, • Financial Close & Reporting, • Retrieve CMS Plan-to-Plan files, review payment calculations, ensure attestations are completed, • Record resulting receivables/payables and cash impacts in the GL, • Process Manufacturer Discount Program (MDP) and CGDP payments, projections, and accruals, • Create intercompany payables, • Maintain appropriate reserves for vendor payments, • Adjust non-claims expenses for invalid Product/Unit/DOS/Location combinations, • Regulatory Compliance & Filings, • Support DHS Data Request preparation and MLR Filing submissions, • Support Medicare Cost Report preparation including Annual Filing, Interim Cost Reports, Budget and Preliminary Models, • Provide audit support and analytics, • Prepare Reconciliation to Actuarial Triangles, Redundancy Schedules, Claims Rollforward, and Medical Expense, • Systems & Process Improvement, • Provide subject-matter expertise for GL migration activities including requirements clarification, data validation, parallel testing, and reconciliation of legacy vs new GL outputs, • Support platform migration initiatives including testing and issue resolution, • Promote financial data enhancements and resolve system-related issues, • Leadership & Team Development, • Conduct regular one-on-one meetings for team leadership and coaching, • Participate in team meetings, leadership forums, and organizational events Required Qualifications • Bachelor's degree in related field or equivalent experience, • 6 years of experience, • Prior supervision experience This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $100,300 - $172,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $100,300 - $150,465. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This role supports Medica’s Clinical Optimization team by analyzing, documenting, and operationalizing business and regulatory requirements across clinical systems and workflows. The Business Analyst III partners with cross-functional stakeholders to translate business needs into system and process solutions, supporting strategic initiatives and continuous optimization efforts. This position plays a key role in enabling transformation initiatives through requirements management, process analysis, and system expertise across clinical platforms and integrations. Performs other duties as assigned. Key Accountabilities • Requirements & Solution Development, • Gather, analyze, and document business and system requirements across clinical workflows and technologies, • Translate stakeholder needs into functional requirements, user stories, and process documentation, • Collaborate with IT and vendor partners to support solution design, build, and validation, • Support testing, implementation, and ongoing enhancements, • Process Optimization & Transformation Support, • Gather, analyze, and document business and system requirements across clinical workflows and technologies, • Translate stakeholder needs into functional requirements, user stories, and process documentation, • Collaborate with IT and vendor partners to support solution design, build, and validation, • Support testing, implementation, and ongoing enhancements, • System Expertise & Stakeholder Support, • Serve as subject matter expert on clinical systems, workflows, and integrations, • Provide guidance to business stakeholders on system capabilities and best practices, • Support issue resolution by analyzing system behavior and coordinating with IT and vendors, • Participate in cross-functional initiatives requiring system and process expertise, • Data, Reporting & Governance, • Support data analysis, reporting, and validation related to clinical systems and operations, • Participate in data governance efforts to ensure data quality, accuracy, and compliance, • Coordinate with reporting teams and stakeholders to support operational and regulatory reporting, • Help ensure proper handling and management of clinical data across systems Required Qualifications • Bachelor's degree or equivalent experience in related field, • 5+ years of relevant experience in business analysis, preferably in healthcare or clinical systems, • Experience working with cross-functional teams, including IT and business stakeholders, • Strong analytical and problem-solving skills with attention to detail, • Ability to translate complex business needs into actionable requirements, • Excellent communication and stakeholder collaboration skills, • Strong organizational skills with ability to manage competing priorities, • Ability to work independently and drive outcomes in a fast-paced environment Preferred Qualifications • Experience with clinical systems, utilization management, or care management workflows, • Proficiency in data and reporting tools (e.g., SQL, Excel, Power BI, Tableau), • Experience working with vendor-managed platforms and integrations This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $78,700 - $134,900. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $78,700 - $134,900. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The leader in Core Financials, Payables & Cash owns the integrity, execution, and continuous improvement of core financial processes within Workday Financials, including general ledger, close, payables, and cash management. This role ensures financial data accuracy and reliable reporting by governing system configuration, supporting financial close, and overseeing key integrations. The position partners closely with Accounting, Finance, Treasury, Procurement, and IT to enable consistent financial operations, support audit requirements, and drive process standardization across the organization. Leads core financial system processes • Oversees general ledger, journal processing, payables, and cash functions within Workday, • Establishes and maintains system configurations supporting financial processes and controls, • Ensures alignment between financial processes and system design Ensures effective financial close execution and data accuracy • Manages close calendar, dependencies, and system readiness for period close, • Monitors financial processing to ensure completeness and accuracy of results, • Resolves issues impacting close timelines, including system or process disruptions Manages system enhancements and integrations • Maintains enhancement roadmap and prioritizes delivery to improve efficiency, accuracy, and scalability of financial processes, • Identifies and evaluates new Workday functionality and features that support evolving finance needs, • Seeks opportunities to streamline workflows and reduce manual effort Maintains financial controls, compliance, and audit readiness • Supports internal controls and audit requirements related to financial systems, • Maintains documentation of processes, configurations, and control points, • Ensures adherence to financial governance and regulatory standards Drives change management and adoption • Establishes process standards and promotes consistent system usage, • Partners with Finance, Accounting, and IT to enable and adopt new system capabilities, • Supports testing, rollout, and adoption of new features to ensure effective implementation Key Accountabilities Significant impact on function and business objectives by application of professional principles. Significant contribution to team processes to meet objectives. Failure to achieve goals may impact function deadlines and results. Latitude on decision-making authority for more complex projects within professional area including providing direction of team members on how to attain unit goals. Required Qualifications • Bachelor’s Degree or equivalent experience, • 7+ years of work experience beyond degree Preferred Qualifications • 5+ years Workday and/or Health Payer Financial Reporting Management experience This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $100,300 - $172,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $100,300 - $150,465. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Support the end-to-end financial planning, controls, and reporting for the implementation of a new TPA-administered claims platform. Partner with Finance, Actuarial, Claims Operations, IT and the TPA to design and validate financial data flows, ensure accuracy of claims and accruals, establish controls, and enable timely, insightful reporting. Own financial readiness, cutover validation, and post-go-live performance monitoring Perform other duties as assigned. Key Accountabilities • Lead financial data validation for new TPA claims platform migration, • Detailed attribute testing of data and reports in collaboration with other departments, • Implement and maintain claims data quality by collecting, monitoring, and creating financial models to support strategic decision-making, • Build and execute month-end reconciliation routines, • Develop and document processes and procedures to analyze results, monitor variances and identify trends, • Translate business requirements into financial and reporting requirements (e.g., ledger impacts, subledger mapping, accrual logic), • Audit and regulatory filing support for internal and external auditors, • Special projects & ad hoc reporting Required Qualifications • Bachelor’s degree or equivalent experience in a related field, • 5 years of work experience beyond the degree Preferred Qualifications • Health Insurance industry experience with a working knowledge of claims processes, • Experience with data quality checks in cross-functional implementations with clients/TPAs, including stakeholder management with Finance, Actuarial, Claims Operations, IT, Compliance and Treasury, • Advanced Microsoft Excel - excellent analytical and quantitative skills, • Ability to analyze financial data and generate reports, • Experience with internal and external audits, including GAAP knowledge, • Attention to detail, ensuring accuracy in financial reporting, • Critical thinking with advanced problem-solving skills in a fast-paced environment, • Managing multiple tasks and deadlines efficiently, • Communicate effectively and professionally, • Knowledge of Microsoft Suite This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI. The full salary grade for this position is $70,200 - $120,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $70,200 - $105,315. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica is seeking a Senior Actuarial Analyst to join our Actuarial Services team. This role provides analytical support in the areas of pricing, forecasting, reserving, and financial reporting. Performs other duties as assigned. Key Accountabilities • Assist in the preparation of financial models, pricing structures, and reserve estimates to support business decisions, • Perform data analysis and validation using actuarial and statistical techniques, • Contribute to the development of reports, exhibits, and presentations for leadership and regulatory bodies, • Support actuarial projects related to product development, trend analysis, and risk management, • Ensure accuracy and compliance with actuarial standards, regulatory requirements, and Medica policies, • Collaborate with cross-functional teams including Finance, Underwriting, and Product Development, • Continue professional development through actuarial exams and on-the-job learningRequired Qualifications, • Bachelor’s degree in Actuarial Science, Mathematics, Statistics, Economics, Finance, or related field, • 0-1 years of experience beyond degree, • Successful completion of 1 Society of Actuaries (SOA) examsPreferred Qualifications, • Strong analytical, problem-solving, and critical-thinking skills, • Proficiency with Microsoft Excel; experience with SQL, SAS, R, or Python is a plus, • Excellent written and verbal communication skills, • Ability to work independently and as part of a collaborative team This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, Madison, WI, or St. Louis, MO. The full salary grade for this position is $62,700 - $107,500. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $62,700 - $94,080. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Internal Applicants: We’re excited about your interest in growing your career at Medica! To be eligible to apply for internal opportunities, employees must have been in their current role for at least one year. Recruiter: Michael Benson Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

The Site Manager is responsible for providing a superior i9 Sports Experience and overseeing the game-day operations of a venue. This individual must be high-energy, organized, and have strong problem-solving skills. Ideal candidates will have experience working with kids and a desire to learn sports management. We are a customer-service oriented company so those who have had experience "Wowing" customers have a leg up on the competition. Employee discounts, opportunity for advancement, competitive salary. A team-based atmosphere with a focus on fun! Opportunity to foster community-based relationships. Online training opportunities. Founded in Tampa, Florida, i9 Sports is the nation's first and largest youth sports league franchise business in the United States with over 1 million registrations in more than 500 communities from New York to Hawaii. Established in 2003 by Frank Fiume on the principle that the number one reason kids play organized sports is to have fun, not to become the next draft pick. i9 Sports offers youth sports leagues, camps, and clinics for kids ages 3-17 in today's most popular sports such as flag football, soccer, basketball, volleyball, and baseball. With our focus on fun, safety, convenience, and good sportsmanship, i9 Sports is reinventing the youth sports experience for families across the country. It's the way youth sports should be. What does your company do? • Field set up and breakdown for game day events, • Manage/supervise part-time staff members and volunteer coaches, • Supervise the overall operation of a venue including programs operating on schedule, • Demonstrate core concepts including Sportsmanship values, • Organize game day equipment and ensure the cleanliness of the venue, • Consistently demonstrate a positive attitude and superior customer service skills, • Excellent communication & organizational skills, • Highly motivated self-starter; can work independently & solve problems, • Awareness & ability to take charge of any situation to ensure the safety of players, • Positive attitude and a strong ability to build professional relationships, • Ability to work a varied work schedule including some nights and weekends and some evenings (for the full duration of the season, ~7 weeks) Be sure to opt-in to texting so we can reach out to you! Compensation: $25.00 per hour. With over 3.5 million registrations in communities across the country, i9 Sports is the nation's largest multi-sport provider focused solely on high-quality, community-based youth sports programs. We offer youth sports leagues, camps and clinics for kids ages 3 and up in today's most popular sports such as: flag football, soccer, basketball, baseball, volleyball, and lacrosse. To achieve our mission of helping kids succeed in life through sports, i9 Sports provides a youth sports experience unlike any other, teaching the importance of good sportsmanship on the field and in life. We are committed to providing age-appropriate instruction, making sports fun for kids, and convenient for today's busy families. To us, it's The Way Youth Sports Should Be.

When you join VerizonYou want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.What you’ll be doingWith your sales experience, ability to efficiently manage your time, excellent customer relations skills, and excitement for technology, you'll deliver outstanding and innovative business solutions that support our technology evolution and the way businesses connect. Whether you're continuously hunting and prospecting for new business or growing existing accounts, you'll consult with customers to identify their business challenges and recommend tailored solutions to solve them and ultimately deliver a powerful return for customers while improving their business and growing our revenue.Developing and qualifying leads within respective territory to drive additional sales opportunities through cold-calling, partner-selling, lead-generation campaigns and modern social selling techniques.Gaining new business and incremental revenue to meet sales targets.Retaining, managing and growing the existing customer base.Educating and exciting customers while leveraging innovative business solutions.Building relationships with key decision makers.Presenting and creating multi-product solution opportunities.Understanding and selling groundbreaking integrated software solutions including Cloud, Security, ISP, VoIP and Google platforms.Tracking and reporting progress through sales force automation tools.Drive sales, increase service revenue and manage relationships for accounts in the 1–19 Employee SegmentWhether you're early in your career or a seasoned sales professional, join today and earn a competitive lucrative salary, which includes base pay and target individual-based commission. Planning to go above and beyond? Our commission program allows unlimited opportunity which could allow top earners to exceed compensation plans and compete for various sales incentives. Compensation varies by geography and performance and experience.Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!Best in class medical, dental and visionVerizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both.Engage your clients with Verizon's Velocity Selling methodology. Using AI and advanced CRM tools, the Velocity Selling methodology boosts efficiency, productivity, and decision-making through automation, predictive analysis, and personalized customer approach. Providing you with a competitive edge and leverage to boost your own success and career growth.Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentivesLucrative paid time off, five weeks of paid time off (vacation, holidays, and personal days)8 weeks of paid parental leave for eligible new parents (when paired with short-term disability, this benefit may provide up to 16 weeks of paid time off for the birthing parent)Up to $8k per year in tuition assistanceExpand your knowledge through various industry certifications through Verizon’s Get Certified programDiscounts up to 50% off on Verizon products and services, Fios, high-speed home internet solutions to accessories and exclusive Verizon features, including 50% off Verizon wireless calling plans and much more. From Employee discounts to pet insurance, we offer additional perks to ensure V-teamers and their loved ones are supported holisticallyToo good to be true? Come see for yourself! From our in-person new hire experience and award-winning training programs to our inclusive culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.What we’re looking for...You’re a self-motivated person who thrives on crafting the right solution to solve a client’s problems. And you are great at explaining how complex technology can solve everyday business problems in a language people understand. Cold-calling feels like a sport to you because meeting new people and discovering their needs is what you enjoy. People seek you out for advice and counsel. You seek to win and take the initiative to close deals and help others around you. You act with integrity. You know that when the team wins, we all win.You’ll need to have:Bachelor’s degree or three or more years of work experience.Three or more years of relevant work experience.Willingness to work in a mobile working model with travel within your assigned geographic sales territory. Expected travel may be up to approximately 50% of the time.Valid driver’s license.Even better if you have one or more of the following:A degree - Associates or Bachelor's Degree or related certifications/college courses.Two or more years of business-to-business or outside sales experience, including business acquisition and prospecting/cold calling.Technology sales and educational experience i.e. SaaS sales experience, CRM, SalesForce or other client management tools, social media, etc.Strong presentation skills in a face to face and virtual environment. .Experience building and maintaining strong business relationships with all levels of client organizations.Ability to work in a fast-paced, self-directed, entrepreneurial environment. Ability of managing time and prioritizing tasks to accomplish goals.Ability to implement feedback and tailor your approach for success.Where you’ll be workingIn this mobile role, you'll primarily work from customer or field location(s), with occasional visits to a Verizon location for in-person training and meetings.Scheduled Weekly Hours40Equal Employment OpportunityVerizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.Benefits and CompensationOur benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.The salary will vary depending on your location and confirmed job-related skills and experience. This is a commission based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.SummaryLocation: 8310 Greenway Blvd, Middleton, WisconsinType: Full time

Job Description Why J.McLaughlin? J.McLaughlin was founded in 1977 by brothers Kevin and Jay McLaughlin with a mission to create an American Sportswear brand that offered two key components: classic clothing with current relevance and a retail environment that has a neighborhood feel. The J.McLaughlin brand has always been more about style than fashion: straightforward, unpretentious, and devoid of the superfluous. Our clothing is rooted in the tradition of sport, work, and play. With over 150 retail locations, each store is entirely unique, attentively designed to reflect the town's color, character, and architecture. This attention to detail extends to exemplary customer service and local philanthropic engagement. Our “Culture of Kindness” creates an environment with respect, politeness, consideration, and empathy that creates a family like atmosphere and focuses on giving back to the community. The company has an entrepreneurial spirit which fosters great experience and career opportunities, complemented with our great incentive benefits programs. Overview J.McLaughlin is a specialty American Sportswear and Accessories brand headquartered in New York. J.McLaughlin has the reputation for being “local and loyal”, building meaningful relationships within the each community and providing customers with highly personalized service. We are a growing company with a focus on our culture of kindness, cultivating an exceptional atmosphere in which to work and shop. We are looking for a highly motivated, results driven Sales Associate for our retail store, with a passion for classic American Sportswear and the ability to achieve goals and objectives while upholding the ideals and standards of the company. The ideal candidate should be sales driven and leads by example in building impactful relationships. As brand ambassadors, Sales Associates are the experts in taking care of clients, selling, and creating a unique shopping experience with new and existing customers. About the Role Essential Functions: • Act as the Brand Ambassador by embracing the company culture to develop and cultivate strong relationships with clients and our communities, • Provide exemplary client service to create a customer centric, friendly retail environment that fosters loyalty within our communities, • Drive sales by demonstrating extensive product knowledge and the ability to make appropriate suggestions to the client, • Utilize clienteling tools and outreach techniques to inform customers of upcoming events and when new product arrives Additional Job Responsibilities: • Support the store manager with operations by completing daily tasks and maintaining areas of responsibility, • Help create and maintain a culture of kindness that is client and team focused, • Maintain knowledge on current merchandise, pricing, and promotions to communicate to clients, • Utilize selling techniques to help overcome objectives and close a sale, • Understand sales plans, key metrics, and how they contribute to the store’s overall success, • Participate and take an active role in store events and trunk shows, continuing to build a reputation of being a local and loyal retailer, • Effectively use the POS system to collect accurate information and provide exemplary customer service, • Plan and prioritize daily tasks and ensure the customer is the top priority, • Assist the manager with merchandising the sales floor and replenishment while adhering to visual standards, • Answer customer questions, inquiries, and concerns to resolve customer issues in a timely manner, • Effectively communicate with customers, supervisors, peers, and other stores teams, • Take a collaborative approach, sharing best practices, ideas, and information with peers across all markets and build productive relationships, • Assist in the execution all direction from Retail Operations and the Corporate Office, • Maintain a clean and organized sales floor, stock room, and common areas to ensure a welcoming environment, • Understand and adhere to company policies and procedures and standards of professionalism, • Assist with opening and closing procedures and perform other key holder duties in the absence of management., • Lead by example and maintain the highest level of integrity at all times What we are looking for Skills & Requirements: • High School Diploma or GED required, • Previous retail or customer service experience preferred, • Team player with strong communication and interpersonal skills, • Proven track record achieving sales goals and takes accountability for results, • Positive and self-motivated to win every customer, • Consistently demonstrate accountability, reliability, and professionalism, • High energy and results driven, • Adapts positively to change and has strong problem-solving skills, • Ability to multi-task, while keeping the customer the top priority, • Able to work various shifts, including weekends and holidays, • Comfortable standing for long periods of time; must be able to lift up to 30 pounds Equal Opportunity J.McLaughlin is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Technology Delivery Manager oversees the end-to-end delivery of technical solutions, bridging the gap between Software Engineering Claims teams, Product Delivery teams, and business stakeholders. This role ensures that projects are completed on time, within budget, at a high level of quality, by managing workflows, removing impediments, and aligning technical strategy with business goals. This role is responsible for resolving complex and escalated technical issues, coordinating delivery across high-value and high-dependency initiatives, mentoring technical leads, and providing staff management oversight. Performs other duties as assigned. Key Accountabilities • Project Execution: Represent the Claims Delivery Director in overseeing and coordinating the efforts of primary Claims Product Family delivery teams., • Technical Expertise: Using strong technical background (understand software architecture, DevOps best practices) provide recommendations, triage technical issues, and where needed lead technical forum for ideas to resolve technical problems., • Team Leadership and Staff Management: Lead and coordinate agile scrum team delivery across Claims Product Family development and testing teams, ensuring alignment and collaboration. Mentor technical leads, promote adherence to technical best practices, and support the definition, monitoring, and reporting of KPI metrics. Provide day-to-day staff management support, including coaching, prioritization, capacity planning, performance feedback, onboarding support, and development planning for assigned team members., • Risk Management: Resolve escalated and complex cross-team technical issues involving IT, Business Stakeholders, and Operations teams. Act as a first-level escalation point for delivery teams, enforce architectural standards, and participate in Centers of Excellence (CoEs) to promote consistency and innovation., • Stakeholder Management: Communicate with key business partners, managing expectations to ensure alignment and timelines based on organizational goals., • Process Optimization: Contribute to product roadmaps and architectural enablers. Attend Agile/SAFe ceremonies, drive continuous improvement, and ensure delivery teams meet Program Increment (PI) commitments. Ensure timely and accurate completion of time tracking, financial management, and adherence to IT orchestration tools. Required Qualifications • Bachelor’s degree in information technology, Health Care, or related field, or equivalent experience, • 8+ years of work experience in technical roles, • 3+ years of experience leading, supervising, coaching, or managing technical staff, including performance guidance, workload prioritization, and employee development. Skills and Abilities • Advanced knowledge of Claims systems and product delivery, • Advanced understanding of tech platforms (Azure, AWS, Oracle utilities, Epic Systems), • Prior experience with AI/GENAI use cases in Tech operations or delivery management, • Scaled Agile certifications (e.g., SAFe Agilist, PO/PM, RTE), • Strong communication skills with the ability to explain complex technical concepts to diverse audiences and present technical concepts to business leaders/stakeholders, • Exceptional organizational and leadership skills, • Demonstrated ability to manage team capacity, support employee engagement, providing timely coaching and feedback, and foster accountability across technical delivery team., • Advanced technical expertise, leadership, and a strategic mindset to drive successful delivery outcomes across the Claims Product Family This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN or Madison, WI office, on average, 3 days per week. The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Key Accountabilities The Sales Account Installation Specialist is responsible for the system installation of new and renewal Commercial groups and plans to include; the interpretation and communication of benefits, value adds, billing and eligibility structure and associated rates. This position will work closely with the sales and account management teams to ensure groups are properly setup after their effective date. The Sales Account Installation Specialist will also handle audits to ensure proper benefits are setup. Performs other duties as assigned. Required Qualifications: • Bachelor's degree or equivalent experience in related field, • Insurance and/or Healthcare industry knowledgePreferred Qualifications, • 3+ years of work experience beyond degree, • Experience with COSMOS and / or HealthRules is preferred, • Experience working with both fully insured and self-insured health plans, • Excellent customer service skills, • Problem-solving, • Multi-tasking, • Excellent communication skills - verbal and written, • Works well in a team environment This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $56,600 - $97,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $56,600 - $84,840. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Provider Quality Program Manager II is responsible for coordinating and managing provider quality initiatives designed to improve healthcare quality outcomes and performance measures across Medica's lines of business. This role serves as a key partner between Quality, Clinical Provider Partnerships, Network Management, and operational teams to support provider performance improvement strategies, quality reporting, incentive program administration, and care gap closure efforts. Working with limited supervision, this position manages assigned projects and program components, prepares and analyzes performance data, develops recommendations, and collaborates with internal and external stakeholders to achieve quality objectives, including Medicare Star Ratings, Medicaid quality, HEDIS performance, and value-based care goals. Performs other duties as assigned. Key Accountabilities Provider Quality Program Management • Coordinate implementation and ongoing management of provider quality initiatives across assigned provider groups and lines of business, • Support execution of quality improvement strategies focused on Medicare Stars, Medicaid quality measures, HEDIS, and value-based care programs, • Monitor program milestones, deliverables, and outcomes to ensure achievement of established goals, • Provide program management support for cross-functional quality improvement efforts Provider Performance Monitoring and Improvement • Synthesize insights to identify improvement opportunities, emerging risks, and priority areas for intervention., • Inform and consult on provider performance reports, scorecards, dashboards, and presentations that support organizational and provider decision-making., • Serve as a quality subject matter expert to clinical provider partnerships team by interpreting performance results, recommending evidence-based improvement strategies, and informing provider engagement discussions., • Monitor trends and key indicators, providing proactive recommendations and escalating significant risks, barriers, or performance concerns to appropriate stakeholders., • Evaluate the effectiveness of improvement initiatives and provide ongoing guidance, insights, and best practices to support sustained performance improvement. Provider Incentive Program Administration • Support administration of provider quality incentive programs, including performance tracking, reporting, and operational processes, • Assist with validating and reconciling provider performance results and attribution methodologies, • Collaborate with finance, network, and quality teams to support accurate incentive calculations and program reporting, • Maintain documentation and operational procedures related to incentive program administration Quality Data Management and Reporting • Partner with Quality Analytics and HEDIS teams to support collection, validation, and reporting of provider quality data., • Assist with management of supplemental data submissions and provider data collection activities, • Support chart retrieval, provider communication, and quality data collection efforts as needed, • Ensure data integrity and compliance with regulatory and organizational requirements Cross-Functional Collaboration • Collaborate with Population Health and Quality Improvement, Clinical Provider Partnerships, Network Management, Value-Based Care Reporting and Analytics, Quality Analytics, HEDIS teams and other Clinical teams to support quality initiatives, • Participate in implementation of quality-related contractual requirements and operational initiatives, • Contribute subject matter expertise for quality performance improvement projects and workgroups, • Support responses to internal requests, audits, and regulatory reporting activities related to provider quality programs Care Gap Closure and Quality Improvement • Assist in development and implementation of provider-focused interventions to improve quality outcomes, • Monitor effectiveness of quality improvement activities and recommend enhancements, • Support initiatives focused on preventive care, chronic condition management, member experience and member care gap closure, • Identify best practices and opportunities for continuous improvement Required Qualifications • Bachelor's degree or equivalent experience in related field, • 5+ years of work experience beyond degree in healthcare quality, provider relations, population health, health plan operations, value-based care, program management, or related healthcare field Preferred Qualifications • Experience with Medicare Star Ratings, HEDIS, Medicaid quality programs, and/or value-based care initiatives., • Experience interacting with provider organizations, clinics, health systems, or provider networks., • Experience using healthcare data to drive performance improvement efforts., • Program/Project management experience within a health plan, provider organization, or healthcare consulting environment., • Clinical background (RN, LPN, or other healthcare licensure) preferred., • Working knowledge of healthcare quality improvement principles and performance measurement., • Understanding of Medicare, Medicaid, Commercial, and value-based care quality programs., • Ability to analyze, interpret, and communicate complex healthcare data and performance metrics., • Strong project management and organizational skills., • Ability to manage multiple priorities and meet deadlines., • Effective written, verbal, and presentation communication skills., • Strong relationship-building and stakeholder management capabilities., • Proficiency with Microsoft Office applications and healthcare reporting tools., • Ability to work independently while collaborating effectively across teams., • Demonstrated problem-solving, critical thinking, and continuous improvement mindset. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN or Madison, WI. The full salary grade for this position is $70,200 - $120,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $70,200 - $105,315. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. Medica is seeking a Senior AI Software Engineer to design, build, and scale our next-generation AI agents, applications, and platform capabilities. You own complex AI solutions from technical design through production operation and help establish the engineering patterns that enable teams across Medica to build with AI safely, reliably, and quickly. You combine strong software engineering fundamentals with hands-on experience using modern AI models, agent architectures, cloud infrastructure, and developer tooling. You operate with high autonomy, turn ambiguous business and technical problems into practical solutions, and make sound architectural tradeoffs. This role is expected to have an informed, opinionated perspective on how AI changes software engineering and how work gets done. You actively experiment with emerging technologies while maintaining a strong bias toward production reliability, measurable outcomes, security, maintainability, and appropriate use of AI in healthcare. Key Accountabilities 40% of the job - End-To-End AI Platform Development • Support the design, implementation, and deployment of AI pipelines and systems. Assist with evaluation setup, benchmarking, and integrating components into products. Focus on building reliable and observable systems under guidance. 35% of the job – AI Use Care Development • Help prototype and build AI powered features. Assist in addressing healthcare and technical challenges using modern AI tools and frameworks. 20% of the job - Technical Collaboration & Code Quality • Participate in architectural discussions, code reviews, and pair programming. Apply engineering best practices and contribute clean, maintainable code. 5% of the job - Continuous Learning • Stay current with AI trends and tools. Explore new approaches and share learnings. Support the evaluation and adoption of emerging technologies. Required Qualifications • Bachelor's degree or equivalent experience in related field, • 3+ years of AI work experience, • 5+ years of software/platform engineering experience, • Strong software development skills using Python, Go, TypeScript, or comparable backend languages. Skills and Abilities • Demonstrated experience designing, building, deploying, and operating cloud-native applications on AWS, Azure, GCP, or comparable platforms., • Hands-on experience with infrastructure as code using Terraform or comparable declarative tooling., • Strong working knowledge of Docker, containerization, CI/CD, GitHub, and modern software delivery practices., • Experience with Kubernetes or comparable container orchestration platforms., • Experience designing observable production systems using logging, metrics, tracing, alerting, and operational monitoring., • Hands-on experience building applications using large language models, foundation model APIs, or modern AI development frameworks., • Ability to design APIs, distributed services, asynchronous workflows, and reusable platform components., • Strong understanding of software architecture, testing, reliability, security, and maintainability., • Ability to independently navigate ambiguous technical problems, evaluate tradeoffs, and drive solutions from concept through production., • High agency and demonstrated ability to remain current with rapidly evolving AI technologies and development practices., • Strong written and verbal communication skills, including the ability to explain technical decisions and tradeoffs to technical and non-technical stakeholders. Preferred Qualifications While not required, we especially want to talk if you: • Have built and operated production AI agents or agentic applications rather than only prototypes., • Have hands-on experience with agent frameworks or SDKs such as LangGraph, OpenAI Agents SDK, AutoGen, or comparable technologies., • Understand agent architecture patterns including orchestrator-worker, routing, delegation, tool use, handoffs, memory, context management, and multi-agent communication., • Have designed systematic evaluations for AI systems, including task success, accuracy, tool/function calling, safety, latency, reliability, or cost., • Can articulate when to use RAG, prompting, structured workflows, agents, fine-tuning, or traditional deterministic software., • Have experience designing retrieval systems, embeddings, vector search, semantic search, or enterprise knowledge integrations., • Have built or integrated MCP servers, tools, or comparable protocols for connecting models to enterprise systems., • Have experience with AI observability, tracing, evaluation, model gateways, or LLMOps tooling., • Understand security considerations specific to AI systems, including prompt injection, data access, tool permissions, sensitive information, and agent autonomy., • Have experience building AI solutions in healthcare or another regulated environment., • Use AI-native development tools such as Claude Code, Codex, Cursor, GitHub Copilot, or comparable tools as a meaningful part of your engineering workflow., • Have a demonstrated record of evaluating emerging technologies critically and turning promising concepts into maintainable production systems., • Have experience mentoring engineers, establishing engineering patterns, or providing technical leadership without requiring formal people-management authority., • Can show us production work, open-source contributions, or substantive side projects that demonstrate how you build with AI. This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week. The full salary grade for this position is $113,400 - $194,400. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $113,400 - $170,100. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This role works within Medica’s Clinical Optimization team, leading strategic initiatives focused on clinical system transformation, automation, and optimization. The Program Manager IV is responsible for driving complex, cross-functional programs that impact clinical platforms such as GuidingCare and Wellframe, translating business strategy into executable plans across people, process, and technology. This position serves as a key change agent, partnering with business, IT, and vendor stakeholders to deliver enterprise initiatives, improve workflows, and enable scalable operational capabilities. Performs other duties as assigned. Key Accountabilities • Strategic Initiative Leadership, • Lead complex, cross-functional initiatives impacting clinical systems (e.g., platform migration, workflow redesign, automation efforts), • Drive end-to-end delivery from strategy through execution, ensuring alignment to enterprise goals, • Partner with implementation, business, and IT teams to define scope, timelines, and success measures, • Act as primary point of coordination across stakeholders to ensure alignment and progress, • Optimization & Transformation, • Identify and drive opportunities for process optimization, automation, and capability enhancement, • Translate business needs into system-level changes across GuidingCare and integrated platforms, • Support evaluation and adoption of new vendor capabilities and product enhancements, • Lead workflow redesign initiatives to improve efficiency, quality, and scalability, • Cross-Functional Collaboration & Governance, • Collaborate with internal stakeholders, IT partners, and external vendors to deliver integrated solutions, • Ensure alignment between strategic priorities, operational needs, and technical capabilities, • Facilitate prioritization and intake of enhancement requests and track progress to delivery, • Communicate impacts of changes to stakeholders and ensure organizational readiness, • Portfolio & Roadmap Management, • Support development and execution of roadmap for clinical platform enhancements and initiatives, • Monitor program progress, identify risks, and proactively resolve issues or escalate barriers, • Ensure initiatives align with regulatory, compliance, and organizational requirements, • Provide updates and insights to leadership on initiative status and outcomes Required Qualifications • Bachelor's degree or equivalent experience in related field, • 7+ years of work experience beyond degree, • Strong ability to lead complex initiatives across multiple stakeholders, • Excellent communication and stakeholder management skills across all organizational levels, • Strong analytical, organizational, and problem-solving abilities, • Ability to balance strategic thinking with execution-level detail, • Demonstrated ability to influence without direct authority and drive outcomes Preferred Qualifications • Experience working with clinical systems (e.g., GuidingCare, Wellframe, UM/CM workflows), • Experience with vendor-managed platforms and integrations, • Background in healthcare operations, claims, or clinical services This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN, or Madison, WI. The full salary grade for this position is $88,800 - $152,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $88,800 - $133,245. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm, and every member feels valued. Defining problems, conducting and narrowing research, analyzing criteria, finding, analyzing and applying solutions. Performs other duties as assigned. Medica is seeking a Senior Platform & Integration Engineer to provide technical leadership and hands-on expertise in Kafka, Azure Kubernetes Service (AKS), Kubernetes, Azure cloud services, Azure DevOps, GitHub Actions, and cloud-native platform engineering, driving the design, implementation, and support of scalable, secure, and reliable enterprise platforms. This role is ideal for someone who: • Is a platform-focused engineer with deep expertise in event-driven architectures, cloud-native technologies, and integration platforms., • Has extensive hands-on experience administering and supporting Kafka across both on-premises environments and Confluent Cloud., • Excels at designing, building, and operating scalable platforms that enable real-time data processing and microservices orchestration., • Leads technical initiatives through influence, collaboration, and engineering excellence., • Driving platform reliability, automation, observability, and operational maturity across engineering teams., • Balances platform architecture, operational excellence, automation, mentoring, and strategic technology planning. You will work closely with engineering leadership, application development teams, cloud and security teams, infrastructure teams, and enterprise architects to build and evolve Medica's integration and platform capabilities. Performs other duties as assigned. Key Accountabilities • Administer, support, and optimize Kafka platforms across both on-premises environments and Confluent Cloud, ensuring high availability, security, monitoring, and efficient event-streaming capabilities., • Manage and maintain Azure Kubernetes Service (AKS) and Kubernetes platforms, including cluster administration, networking, ingress management, RBAC, autoscaling, secrets management, and platform security., • Serve as an Azure Cloud Administrator responsible for managing Azure services, resolving infrastructure and network connectivity issues, and supporting development teams with Azure resource provisioning, deployment, and configuration., • Design, develop, and maintain robust CI/CD pipelines utilizing Azure DevOps and GitHub Actions to streamline software delivery and platform operations., • Drive automation initiatives through scripting and Infrastructure as Code (IaC) practices to improve provisioning, deployment, and operational efficiency., • Implement and enhance observability and monitoring solutions using Splunk, Dynatrace, Prometheus, and Grafana to ensure platform reliability, availability, and performance., • Lead incident management activities, including troubleshooting, root cause analysis, problem resolution, and continuous service improvement efforts., • Establish and enforce platform governance, operational standards, security controls, and best practices across cloud and integration platforms., • Provide technical guidance, and mentorship in Kafka, Kubernetes, Azure, and DevOps technologies., • Collaborate closely with application, infrastructure, security, and enterprise architecture teams to advance cloud modernization, platform engineering, and digital transformation initiatives. Required Qualifications • Bachelor's degree or equivalent experience in related field, • 5 years of work experience beyond degree, • 5+ years of in platform engineering, cloud operations, or enterprise integration., • Hands-on expertise with Kafka, Confluent Cloud, AKS/Kubernetes, Azure, Azure DevOps, and GitHub Actions., • Experience with Azure resource management, cloud deployments, and network troubleshooting., • Strong scripting and automation skills (PowerShell, Bash, Python)., • Experience with containerization, distributed systems, and deployment strategies. Skills and Abilities • Kafka administration, cluster management, and event-driven architecture design., • Kubernetes and Azure Kubernetes Service (AKS) platform administration and cloud-native operations., • Azure cloud administration includes management of Azure services, subscriptions, resource groups, networking, storage, and compute resources., • Assisting development and platform teams with provisioning, deployment, and lifecycle management of Azure resources., • Troubleshooting Azure networking and connectivity issues involving VNets, NSGs, Load Balancers, Application Gateway, Private Endpoints, DNS, and hybrid connectivity., • CI/CD pipeline design, DevOps practices, infrastructure automation, and deployment orchestration., • Infrastructure as Code (IaC) using Terraform, ARM Templates, and Bicep., • Observability, application monitoring, logging, alerting, and performance optimization., • Networking, security, ingress controllers, RBAC, identity management, and secrets management., • Technical leadership with strong communication, stakeholder collaboration, and cross-functional team coordination. Preferred Qualifications • Terraform, ARM/Bicep, microservices, and event-driven architecture experience., • Healthcare or regulated industry experience., • Azure, Kubernetes, Kafka, or DevOps certifications., • Hybrid-cloud or multi-cloud experience. This position is an Office role, which requires an employee to work onsite at our Minnetonka, MN office, on average, 3 days per week. The full salary grade for this position is $88,800 - $152,300. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $88,800 - $133,245. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. The Director, Key Account Executives, provides enterprise leadership for Medica’s Key Account Executive team. How they function, overseeing the Key Account strategy, establishing scalable and consistent business models, and ultimately executing how Medica manages its most complex and strategically significant commercial accounts (employers). This role leads Key Account Executives across all geographies and is accountable for retention, client experience, and effective cross-functional coordination for large and complex accounts. The Director ensures consistent account management standards, clear ownership models, and seamless transitions of new large accounts from Commercial Sales Relationship Managers into the Key Account Executive team. Performs other duties as assigned. Key Accountabilities • Enterprise Leadership and Execution of the Key Account Operating Model, • Define and own the enterprise Key Account management model across all geographies. Set standards for:, • Account ownership and governance, • Strategic initiatives, • Renewal leadership and growth strategies, • Escalation management, • Cross-functional engagement to ensure operational alignment and consistency in how Medica manages its most complex and strategic accounts across Medica core geographies, • People Leadership and Capability Development, • Lead, coach, and develop Key Account Executives across regions. Set clear expectations tied to retention, reporting, client engagement and experience, and segment performance. Drive consistency in skills such as:, • Executive presence, • Strategic account planning, • Complex issue navigation, • Driving decisions based on reporting, data, analytics, and technologies, • Interdisciplinary protocol, • Leveraging Medica resources to retain, grow and innovate within our Key Account book of business, • Retention Strategy and Portfolio Health Oversight, • Own the health of the Key Account portfolio, not individual accounts, • Identify systemic retention risks, trends, and escalation patterns, • Partner with Sales, Client Experience, Product, Network, Operations, and Finance to: Proactively address at-risk accounts and influence enterprise priorities that impact retention Act as an escalation leader for high-impact or enterprise-sensitive situations, • Account Transition and Intake Governance Own the standard transition process for moving new large and complex accounts from commercial Sales Relationship Managers to Key Account Executives • Ensure:, • Clear handoffs, • Defined ownership, • Early stabilization and client confidence, • Continuously improve transition effectiveness based on feedback and outcomes Cross‑Functional Influence and Enterprise Partnership • Serve as a strategic partner to the Senior Director, Commercial Sales and Retention, • Represent Key Account needs in enterprise discussions related to:, • Product, • Network, • Service models, • Operational readiness, • Influence decisions without direct authority, • Participate directly in select executive‑level client interactions when:, • Accounts are highly complex, • Issues are enterprise‑sensitive, • Presence adds credibility or accelerates resolution, • Model expectations for Key Account Executives Required Qualifications • Bachelor's degree or equivalent work experience in a related field, • 10+ years of work experience beyond degree, • 5+ years of Health Plan experience with a focus on commercial business, • 5+ years of people leadership and coaching senior, client-facing professionals across geographies Required Certifications/Licensure • Applicable active resident and non-resident Life, Accident and Health licenses Preferred Qualifications • Commercial sales, account management, or client experience leadership, • Healthcare, insurance, or similarly complex B2B environments, • Enterprise‑level strategic account leadership and portfolio management, • Retention strategy development and execution for complex, high‑value accounts, • Advanced client experience design and stewardship in highly visible relationships, • Executive presence with the ability to engage credibly with senior client and internal leaders, • Strong escalation management and complex issue resolution capabilities, • Ability to establish, document, and enforce standard operating models while allowing for regional nuance, • Cross‑functional influence in matrixed environments without direct authority, • Change leadership skills, including guiding teams and clients through transitions and ambiguity, • Strong business judgment and decision‑making in high‑risk, high‑impact situations, • Data‑informed analysis and prioritization of portfolio‑level risks and opportunities, • Excellent communication skills, including executive‑level written and verbal messaging, • Talent development mindset with experience building consistent capabilities and expectations, • Operational discipline paired with strategic thinking and adaptability, • Strong collaboration skills across Sales, Client Experience, Operations, Product, Network, and Finance This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka, MN and/or Madison, WI. The full salary grade for this position is $122,500 – $210,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $122,500 - $175,000. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to base compensation, this position may be eligible for incentive plan compensation in addition to base salary. Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. Eligibility to work in the US: Medica does not offer work visa sponsorship for this role. All candidates must be legally authorized to work in the United States at the time of application. Employment is contingent on verification of identity and eligibility to work in the United States. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.

Job Description Medica is a nonprofit health plan with more than a million members that serves communities in Minnesota, Nebraska, Wisconsin, Missouri, and beyond. We deliver personalized health care experiences and partner closely with providers to ensure members are genuinely cared for. We're a team that owns our work with accountability, makes data-driven decisions, embraces continuous learning, and celebrates collaboration — because success is a team sport. It's our mission to be there in the moments that matter most for our members and employees. Join us in creating a community of connected care, where coordinated, quality service is the norm and every member feels valued. This Technical Product Owner (TPO) for the Contact Center Knowledge Management Platform is responsible for defining, prioritizing, and delivering capabilities that enable agents, supervisors, and customers to access accurate, timely, and relevant knowledge through Salesforce-based solutions. The TPO serves as the bridge between business stakeholders, Contact Center Operations, Knowledge Management teams, and technical delivery teams to ensure the platform supports operational excellence, customer experience, compliance, and continuous improvement objectives. The Technical Product Owner (TPO) is the tactical owner of a team’s backlog and capacity. While the Technical Product Manager (TPM) sets strategic direction at the capability level, the TPO ensures the team delivers the highest-value work in alignment with capability priorities. Acting as the single-threaded owner of the team backlog, the TPO bridges business, technology, and delivery execution, consolidating responsibilities traditionally split between a Product Owner and Scrum Master. The TPO champions MDF principles by fostering transparency, enabling disciplined delivery, and ensuring predictable flow of work. They shield the team from external disruptions, maintain clarity on priorities, and ensure commitments align with proven capacity Key Accountabilities • Backlog Ownership & Grooming, • Translate prioritized capability epics (from TPM ) into clear backlog items (features, user stories, technical enablers), • Define acceptance criteria in partnership with the Technical Lead (TL) and ensure backlog items are “ready” for development, • Maintain a healthy backlog sequenced based on value, risk, and dependencies, • Reject or escalate any “backdoor” requests that bypass MDF intake, • Capacity & WIP Alignment, • Partner with the Delivery Leader to ensure backlog aligns to actual team capacity, • Respect and enforce WIP limits so the team is never overcommitted, • Actively remove work when urgent items are added per EDC governance, • Prioritization Integration, • Represent the team during prioritization sessions and ensure EAC and EDC decisions are reflected in the backlog, • Ensure RTB (Run-the-Business) items, enhancements, and strategic initiatives are prioritized together within the backlog, • Sprint & Iteration Leadership, • Lead backlog refinement, sprint planning, and iteration reviews, • Ensure team goals tie back to capability and enterprise priorities, • Lead all Scrum Master activities, including facilitating ceremonies and promoting agile practices, • Execution Alignment, • Partner with the Technical Lead (TL) on delivery—the TPO owns the “what/why,” at the feature level while the TL owns the “how", • Make trade-off decisions daily if necessary to keep delivery aligned with priorities, • Coordinate dependencies with other teams and escalate blockers or capacity issues to EDC, • Stakeholder Engagement, • A point of contact for business stakeholders, • Provide transparency into progress, risks, and delivery metrics, • Ensure feedback loops with TPM, business users are fast and continuous to validate outcomes early, • Continuous Improvement & Metrics, • Capture learnings from retrospectives and incorporate them into future sprints, • Track delivery metrics: say/do ratio, cycle time, throughput, • Validate delivered stories/features against acceptance criteria and business outcomes, • Report progress and risks to TPM, Delivery Leader, and stakeholders, • Accountabilities, • A single, transparent backlog for the team that reflects enterprise priorities, • Backlog items are outcome-oriented, clear, and feasible after sprint planning, • Sprint commitments align with proven capacity and are delivered predictably, • Completed work delivers measurable business outcomes—not just features, • Transparent communication with stakeholders—no surprises, • Role Partnerships in MDF, • With TPM: Translate capability-level priorities into backlog items; align roadmap to team execution, • With TL: Co-lead the team—TPO owns “what/why,” TL owns “how", • With Delivery Leader: Balance team capacity, enforce WIP, and escalate systemic issues, • With Business Owner: Validate backlog items against business outcomes and secure timely feedback, • With EDC/EAC: Ensure prioritization decisions are executed at the team level, • Product Strategy & Ownership, • Define and maintain the product vision, roadmap, and strategy for the Contact Center Knowledge Management platform., • Partner with Contact Center leadership, Operations, Training, Quality Assurance, and Customer Experience teams to identify opportunities for improvement., • Prioritize initiatives based on business value, operational impact, risk reduction, and customer outcomes., • Establish and track key performance indicators (KPIs) and platform success metrics. Salesforce Platform Leadership • Act as the primary Product Owner for Contact Center - Salesforce Service Cloud Knowledge solutions., • Partner with Salesforce Administrators, Architects, Developers, and Integration teams to design scalable solutions., • Drive adoption and optimization of Salesforce platform technology., • Drive adoption of Salesforce AI technology into future solutions. Required Qualifications • Bachelor’s degree in information technology, Computer Science, Business, Engineering, or related field., • Equivalent professional experience may be considered., • 7+ years of related work experience beyond degree., • 5+ years of Product Owner, Product Manager, Business Analyst, or related experience., • 3+ years of Salesforce platform experience., • 3+ years supporting Contact Center, Customer Service, or Customer Experience environments., • Demonstrated experience managing enterprise applications and technology products., • Experience working in Agile/Scrum delivery environments. Preferred Qualifications • Salesforce Platform Expertise., • Salesforce Certifications., • Ability to understand solution architecture, integrations, APIs, and data., • Experience with AI-enabled knowledge management solutions., • Experience integrating Salesforce with Contact Center platforms and enterprise systems. This position is an Office role, which requires an employee to work onsite, on average, 3 days per week. We are open to candidates located near one of the following office locations: Minnetonka MN, or Madison WI The full salary grade for this position is $100,300 - $172,000. While the full salary grade is provided, the typical hiring salary range for this role is expected to be between $100,300 - $150,465. Annual salary range placement will depend on a variety of factors including, but not limited to, education, work experience, applicable certifications and/or licensure, the position's scope and responsibility, internal pay equity and external market salary data. In addition to compensation, Medica offers a generous total rewards package that includes competitive medical, dental, vision, PTO, Holidays, paid volunteer time off, 401K contributions, caregiver services and many other benefits to support our employees. The compensation and benefits information is provided as of the date of this posting. Medica’s compensation and benefits are subject to change at any time, with or without notice, subject to applicable law. We are an Equal Opportunity employer, where all qualified candidates receive consideration for employment indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.