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Strategic communication jobs in Bay Shore, New YorkCreate job alerts

  • Retail Customer Relations Representative
    Retail Customer Relations Representative
    4 days ago
    $17–$30 hourly
    Full-time
    Farmingdale

    Responsibilities: • Cultivate Positive Customer Interactions: Greet each customer with a professional and friendly demeanor, establishing rapport and fostering a welcoming shopping experience., • Needs Assessment Through Active Listening: Employ active listening skills to understand customer requirements through open-ended questions. Tailor product recommendations based on their unique needs and preferences., • Product Knowledge Expert: Develop a comprehensive understanding of our product line to provide clear and concise explanations of features and benefits. Demonstrate product functionality whenever possible to solidify customer confidence in their purchasing decisions., • Strategic Selling Techniques: Utilize effective upselling and cross-selling strategies to recommend complementary products that enhance customer satisfaction and contribute to increased sales., • Qualifications:, • Proven ability to build rapport and connect with customers in a professional and friendly manner., • Excellent communication and active listening skills., • Strong desire to learn and develop comprehensive product knowledge., • Ability to prioritize tasks, manage time effectively, and achieve sales goals., • We Offer:, • Competitive salary and benefits package., • Opportunity for professional growth and development., • Dynamic and positive work environment., • If you are a passionate individual who thrives in a customer-centric environment, we encourage you to apply!

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  • Client Manager - HVAC Services
    Client Manager - HVAC Services
    22 days ago
    $60000–$65000 yearly
    Full-time
    Bohemia

    Client Manager - HVAC ServicesRetail Mechanical Services is seeking a dedicated Client Manager to lead a team of 1-2 Coordinators/Sr. Coordinators. This role is crucial for ensuring precise work order execution and consistently exceeding client expectations within the HVAC sector. We are looking for a proactive professional with a strong background in HVAC customer service to join our growing team. Key Responsibilities: • Supervisory Oversight: Train, guide, and coach direct reports on work order procedures and client expectations. Provide regular feedback, conduct performance evaluations, assign workloads, address escalated situations, and facilitate one-on-one meetings., • Client & Vendor Relations: Act as a primary problem-solver for clients, coordinators, vendors, and accounting. Build strong vendor relationships to secure critical updates, quotes, and assets., • Communication & Workflow Management: Master multi-channel communication, ensuring prompt call responses, client updates, and a 24-hour email response commitment. Strategically assign work orders, manage follow-up queues, and streamline communication by managing distribution emails and processing quotes efficiently. Ensure seamless handling of weekend calls and work order distribution., • Financial Acumen: Confidently negotiate and manage finances, focusing on project profitability and resolving billing discrepancies., • Team Collaboration: Foster a collaborative spirit by communicating effectively with all staff, leading productive meetings, and sharing on-call responsibilities to demonstrate dedication to client service and teamwork. Required Skills & Abilities: • Proficiency in Microsoft Office Suite., • Adaptability to new software and systems., • Accurate data entry with strong attention to detail., • Excellent time management and organizational skills., • Ability to prioritize tasks and meet deadlines., • Comfortable with multitasking and independent work., • Effective written and verbal communication skills., • Minimum of 2-3 years’ experience in a similar role, specifically with a background in HVAC Customer Service., • Experience with work order management and client relationship management is a plus., • Previous accounting or administrative experience (preferred). Physical Demands & Work Environment: • Primarily involves sitting at a desk with extensive computer use., • Frequent reaching, bending, and twisting for office tasks., • Occasional lifting and carrying of moderate weight (up to 25 pounds)., • Requires extensive use of close vision, distance vision, and focus adjustment., • Work is conducted in a standard office environment with typical background noise. Benefits & Perks: Retail Mechanical Services is committed to providing a supportive and rewarding work environment. Our comprehensive benefits package includes: • Exceptional Work Culture valuing innovation and collaboration., • Work-Life Harmony with flexible schedules., • Comprehensive Medical, Dental, and Vision Coverage., • Generous Paid Time Off (PTO) and Paid Holidays., • Robust 401k with Company Match., • Life Insurance (after one year of employment) and Flexible Spending Accounts (FSA). Equal Opportunity Employer: Retail Mechanical Services is an equal opportunity employer committed to diversity and does not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We maintain a drug-free workplace and may conduct background checks. Employment is at-will. Work Location: In person, Bohemia, NY 11716

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