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Job DescriptionDescription: Department: IT Services Group Travel Required: Local/day travel as needed Reports To: Director, IT Services Direct Reports: None Billable Hours Goal: 80% of worked hours during designated customer-service/field days JOB SUMMARY The Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers. The position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs. In the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments. In the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal. The successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work. ESSENTIAL FUNCTIONS Managed Services Administration – Approximately 60% • Perform daily monitoring of internal and external managed infrastructures., • Administer, maintain, and improve ComTec's managed services technology stack., • Provide behind-the-scenes technical support to service desk and field technical teams., • Monitor alerts and identify opportunities to proactively resolve recurring customer issues., • Continually improve managed services alerting, monitoring, scripting, and automation., • Liaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues., • Perform network and infrastructure health analysis for managed services customers., • Assist with reporting on the health, performance, and security of managed customer environments., • Identify root causes of recurring technical issues and develop solutions to reduce future incidents., • Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies., • Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration – Approximately 40% • Provide onsite and remote technical support for ComTec customers., • Maintain an 80% billable utilization goal during designated customer-service/field days., • Respond to customer inquiries in a courteous and professional manner., • Troubleshoot and resolve escalated service desk and customer infrastructure issues., • Provide desktop, server, Microsoft 365, network, and related infrastructure support., • Administer and maintain user accounts, permissions, email, and related services., • Perform remote and onsite scheduled maintenance., • Troubleshoot workstation, server, networking, firewall, backup, and software issues., • Create, document, update, and escalate customer issues according to established ticketing standards and SLAs., • Monitor assigned tickets and tasks through resolution or appropriate escalation., • Accurately maintain case notes, time entries, documentation, and resolutions., • Follow established change-management and customer-support procedures., • Identify potential customer needs and sales opportunities and communicate them to the appropriate team members. General Responsibilities • Participate in the emergency on-call rotation., • Maintain accurate and timely timesheets and service documentation., • Work collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members., • Take ownership of assigned issues through resolution while recognizing when escalation is appropriate., • Maintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments., • Perform other duties as required.Requirements: TECHNICAL SKILLS & KNOWLEDGE The ideal candidate will have experience administering and troubleshooting technologies including: • Microsoft Windows Server, • Microsoft Active Directory and Entra ID, • Microsoft 365, • Microsoft Intune, • Hyper-V and virtualization technologies, • N-central RMM or similar remote monitoring and management platforms, • Endpoint detection and response/security technologies such as SentinelOne, • Enterprise backup and disaster recovery solutions, • DNS, DHCP, TCP/IP, Internet connectivity, and mail flow, • Firewalls and network infrastructure, including SonicWall, • HP and Dell server/workstation hardware, • Windows workstation operating systems, • Microsoft Office applications, • Automation and scripting technologies The individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues. SOFT SKILLS & ABILITIES • Strong written and verbal communication skills., • Pleasant and professional demeanor in all customer and internal communications., • Strong organizational and time-management skills., • Ability to transition effectively between proactive administrative work and customer-facing technical support., • Ability to manage multiple priorities and changing customer needs., • Resourceful problem solver with sound judgment and effective decision-making abilities., • Ability to work independently without direct supervision., • Owns issues through resolution while understanding when and how to escalate., • Demonstrates empathy and professionalism when working with users., • Ability to work effectively with customers at all levels, from executives and IT personnel to end users., • Operates with customer satisfaction in mind., • Energy, enthusiasm, curiosity, and a results-oriented mindset., • Strong interest in learning new technologies, automation, scripting, and improving operational efficiencies. EDUCATION & EXPERIENCE • Bachelor's degree in Information Technology or related discipline preferred., • 3–5+ years of relevant IT experience supporting business technology environments., • Experience in an MSP or other multi-customer technical environment preferred., • Experience providing both remote and onsite technical support preferred., • Relevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred. WORK ENVIRONMENT / PHYSICAL DEMANDS • Regular use of computers and standard office equipment., • Ability to remain calm and professional in stressful technical situations., • Ability to perform the administrative functions expected of the position., • Ability to work both in the ComTec office and at customer locations. ADDITIONAL REQUIREMENTS • This position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs., • An 80% billable utilization goal applies to designated customer-facing IT Systems Administration days., • Ability to travel locally to customer locations as required., • Ability to occasionally work evenings or weekends as customer or business needs require., • Valid driver's license and reliable personal vehicle., • Participation in the department's emergency on-call rotation is required. PIf4fb4df4a0d4-25405-41493868

Title - Desk-Side/Desktop Support Location - Rochester, NY Key Responsibilities: • Hardware Support:, • Perform racking, stacking, and decommissioning of servers, network, and storage equipment., • Replace hardware components such as hard drives, memory, power supplies, and cables., • Label, inventory, and document all hardware changes., • Physical Infrastructure Maintenance:, • Monitor and manage structured cabling (fiber/copper) installations and patching., • Assist with power and cooling infrastructure checks., • Ensure cleanliness, safety, and organization of the data center., • Troubleshooting & Incident Support:, • Respond to service tickets for physical interventions (e.g., system reboots, cable reseating, LED status checks)., • Collaborate with remote teams to provide diagnostics and status updates., • Escalate issues as needed to appropriate teams., • Monitoring & Documentation:, • Maintain logs of activities and interventions., • Provide regular reports on equipment status and completed tasks., • Use monitoring tools and asset management systems as needed. Required Skills and Qualifications: • 1–3 years of experience in a hands-on IT support or data center environment., • Basic knowledge of servers, networking equipment, and structured cabling., • Comfortable using hand tools and diagnostic devices., • Familiarity with ticketing systems (e.g., ServiceNow, Jira)., • Ability to lift equipment up to 50 lbs and work in physically demanding environments., • Good communication and problem-solving skills., • Willingness to work in shifts, including nights and weekends, if required. Preferred Qualifications: • Certifications such as CompTIA A+, Network+, or Data Center-specific training., • Experience with enterprise hardware vendors (e.g., Dell, Cisco, HP, IBM)., • Familiarity with data center best practices and safety protocols., • Exposure to ITIL or similar service frameworks. Work Environment: • On-site presence in a secure data center facility., • Work involves standing, walking, bending, and lifting for extended periods., • Use of PPE and adherence to strict access and safety controls. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. Disclaimer HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.

The SAP Analyst is responsible for supporting, enhancing, and optimizing SAP SuccessFactors solutions that enable effective Human Resources processes across the organization. This role works closely with HR business partners, IT teams, system integrators, and end users to gather requirements, configure solutions, troubleshoot issues, support integrations, and deliver continuous improvements across SuccessFactors modules. The SAP Analyst position will identify process, data, and application improvements and support the definition and creation of documentation to facilitate prioritization and of the technical specifications required for resolution. This role can be hybrid/onsite in Rochester, New York OR Oakdale, Minnesota. Responsibilities: • Partner with HR stakeholders to understand business needs, document requirements, and translate them into scalable SAP SuccessFactors solutions., • Configure and maintain SuccessFactors modules such as Employee Central, Recruiting, Onboarding, Performance & Goals, Compensation, Learning, Succession, or Workforce Analytics based on business priorities., • Analyze current HR processes and recommend system and process improvements that increase efficiency, data quality, compliance, and user experience., • Support production operations by investigating incidents, resolving system issues, coordinating fixes, and ensuring timely communication with business users., • Prepare functional specifications for reports, integrations, workflows, business rules, permissions, and system enhancements., • Collaborate with technical teams on interfaces, data migration, integration testing, security roles, and deployment activities., • Develop and execute test plans, test scripts, and validation activities for configuration changes, integrations, releases, and enhancements., • Coordinate user acceptance testing, document results, track defects, and support business sign-off before production deployment., • Maintain system documentation, configuration guides, training materials, support procedures, and release notes., • Monitor SuccessFactors release updates, assess business impact, and recommend adoption of relevant new features. Required Qualifications: • Bachelor’s or Associate's degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent experience may be considered., • Experience supporting or implementing SAP SuccessFactors in a functional analyst, business analyst, HRIS, or application support role., • Strong understanding of HR business processes and how they are supported within cloud-based HR technology platforms., • Hands-on experience with requirements gathering, system configuration, testing, documentation, and production support., • Ability to troubleshoot functional issues, analyze root causes, and coordinate solutions across business and technical teams., • Strong written and verbal communication skills, with the ability to explain technical concepts to business users clearly., • Experience working with ticketing systems, change management processes, and structured release or deployment practices. Preferred Qualifications: • SAP SuccessFactors certification in one or more modules., • Experience with Employee Central, integrations, role-based permissions, business rules, workflows, and reporting tools., • Knowledge of SAP HCM, payroll integrations, middleware, APIs, or integration platforms such as SAP Cloud Integration or Boomi., • Familiarity with data privacy, audit, compliance, and HR security requirements., • Ability to manage multiple priorities in a global, matrixed, or shared-services environment. Core Competencies: • Business analysis and requirements documentation, • SAP SuccessFactors configuration and functional support, • Problem solving and root-cause analysis, • Stakeholder engagement and customer service orientation, • Testing coordination and quality assurance, • Process improvement and continuous optimization, • Change management and clear communication

Description: Department: IT Services Group Travel Required: Local/day travel as needed Reports To: Director, IT Services Direct Reports: None Billable Hours Goal: 80% of worked hours during designated customer-service/field days JOB SUMMARY The Managed Services & Systems Administrator is a hybrid technical role that combines the proactive administration and improvement of ComTec's managed services technology stack with hands-on technical support for our customers. The position is generally structured with approximately three days per week focused on Managed Services Administration and two days per week providing customer-facing IT Systems Administration services. Scheduling may vary based on customer and business needs. In the Managed Services Administration portion of the role, this individual works primarily behind the scenes to monitor, maintain, upgrade, troubleshoot, and automate ComTec's managed services platforms and customer environments. The position supports the broader technical team by identifying issues proactively, improving alerting and automation, working with technology vendors, and helping ensure the health and reliability of managed customer environments. In the IT Systems Administration portion of the role, this individual provides onsite and remote technical services to customers, including troubleshooting, maintenance, escalated support, and administration of customer infrastructure. During designated customer-service days, the position is expected to maintain an 80% billable utilization goal. The successful candidate will enjoy both proactive technology administration and direct customer interaction and will be comfortable transitioning between internal managed-services responsibilities and customer-facing technical work. ESSENTIAL FUNCTIONS Managed Services Administration – Approximately 60% • Perform daily monitoring of internal and external managed infrastructures., • Administer, maintain, and improve ComTec's managed services technology stack., • Provide behind-the-scenes technical support to service desk and field technical teams., • Monitor alerts and identify opportunities to proactively resolve recurring customer issues., • Continually improve managed services alerting, monitoring, scripting, and automation., • Liaise with software, hardware, and cybersecurity vendors to troubleshoot and resolve technical issues., • Perform network and infrastructure health analysis for managed services customers., • Assist with reporting on the health, performance, and security of managed customer environments., • Identify root causes of recurring technical issues and develop solutions to reduce future incidents., • Assist with the testing, implementation, documentation, and ongoing administration of new managed services technologies., • Contribute to departmental goals related to SLA performance, case resolution, operational efficiency, and customer satisfaction. IT Systems Administration – Approximately 40% • Provide onsite and remote technical support for ComTec customers., • Maintain an 80% billable utilization goal during designated customer-service/field days., • Respond to customer inquiries in a courteous and professional manner., • Troubleshoot and resolve escalated service desk and customer infrastructure issues., • Provide desktop, server, Microsoft 365, network, and related infrastructure support., • Administer and maintain user accounts, permissions, email, and related services., • Perform remote and onsite scheduled maintenance., • Troubleshoot workstation, server, networking, firewall, backup, and software issues., • Create, document, update, and escalate customer issues according to established ticketing standards and SLAs., • Monitor assigned tickets and tasks through resolution or appropriate escalation., • Accurately maintain case notes, time entries, documentation, and resolutions., • Follow established change-management and customer-support procedures., • Identify potential customer needs and sales opportunities and communicate them to the appropriate team members. General Responsibilities • Participate in the emergency on-call rotation., • Maintain accurate and timely timesheets and service documentation., • Work collaboratively with Service Desk, Systems Administration, Cybersecurity, and other IT Services team members., • Take ownership of assigned issues through resolution while recognizing when escalation is appropriate., • Maintain current technical knowledge and continually develop skills related to ComTec's managed services platforms and customer technology environments., • Perform other duties as required. Requirements: TECHNICAL SKILLS & KNOWLEDGE The ideal candidate will have experience administering and troubleshooting technologies including: • Microsoft Windows Server, • Microsoft Active Directory and Entra ID, • Microsoft 365, • Microsoft Intune, • Hyper-V and virtualization technologies, • N-central RMM or similar remote monitoring and management platforms, • Endpoint detection and response/security technologies such as SentinelOne, • Enterprise backup and disaster recovery solutions, • DNS, DHCP, TCP/IP, Internet connectivity, and mail flow, • Firewalls and network infrastructure, including SonicWall, • HP and Dell server/workstation hardware, • Windows workstation operating systems, • Microsoft Office applications, • Automation and scripting technologies The individual should possess strong workstation, server, networking, and cloud troubleshooting skills and have the ability to diagnose both individual technical incidents and broader systemic issues. SOFT SKILLS & ABILITIES • Strong written and verbal communication skills., • Pleasant and professional demeanor in all customer and internal communications., • Strong organizational and time-management skills., • Ability to transition effectively between proactive administrative work and customer-facing technical support., • Ability to manage multiple priorities and changing customer needs., • Resourceful problem solver with sound judgment and effective decision-making abilities., • Ability to work independently without direct supervision., • Owns issues through resolution while understanding when and how to escalate., • Demonstrates empathy and professionalism when working with users., • Ability to work effectively with customers at all levels, from executives and IT personnel to end users., • Operates with customer satisfaction in mind., • Energy, enthusiasm, curiosity, and a results-oriented mindset., • Strong interest in learning new technologies, automation, scripting, and improving operational efficiencies. EDUCATION & EXPERIENCE • Bachelor's degree in Information Technology or related discipline preferred., • 3–5+ years of relevant IT experience supporting business technology environments., • Experience in an MSP or other multi-customer technical environment preferred., • Experience providing both remote and onsite technical support preferred., • Relevant Microsoft, CompTIA, SonicWall, or other industry certifications preferred. WORK ENVIRONMENT / PHYSICAL DEMANDS • Regular use of computers and standard office equipment., • Ability to remain calm and professional in stressful technical situations., • Ability to perform the administrative functions expected of the position., • Ability to work both in the ComTec office and at customer locations. ADDITIONAL REQUIREMENTS • This position is expected to generally spend approximately three days per week performing Managed Services Administration responsibilities and approximately two days per week performing customer-facing IT Systems Administration responsibilities. The actual schedule may vary based on customer demand and business needs., • An 80% billable utilization goal applies to designated customer-facing IT Systems Administration days., • Ability to travel locally to customer locations as required., • Ability to occasionally work evenings or weekends as customer or business needs require., • Valid driver's license and reliable personal vehicle., • Participation in the department's emergency on-call rotation is required. PI316f6caf8c19-38003-41493868

Experience providing Tier 2 or Tier 3 support in a help desk or ticketing environment. Support the establishment, monitoring, and continuous improvement of SLAs and other help desk performance standards.

You will be the friendly, capable voice on the other end of the ticket, and the go-to resource for our Help Desk Analysts when issues need an extra level of expertise. Support end users by phone, email, and ticketing system for PCs, mobile devices, phones, and printers, and serve as an escalation po

Job Description Job description DePrez Travel Partners – Rochester, NY (On Site) DePrez Travel Partners is seeking a detail‐oriented Travel Industry Accountant to manage the day‐to‐day financial operations that support our corporate travel, meetings, and incentives business. This role requires strong accounting fundamentals, excellent reconciliation skills, and experience working with travel‐industry financial workflows. This is a fully on‐site position at our Rochester office. Remote or hybrid work is not available. Key Responsibilities Core Accounting Manage daily Accounts Receivable, including invoicing, payment posting, collections follow‐up, and client billing Manage Accounts Payable, vendor payments, and statement reconciliation Perform bank reconciliations and maintain accurate cash records Maintain and reconcile the general ledger Prepare monthly, quarterly, and ad hoc financial reports Support month‐end close, including reconciliations and reporting packages Tracking Commission Travel Industry Accounting Perform credit‐card reconciliation for merchant accounts, corporate cards, and travel‐related transactions Manage commission tracking, including agent commissions, vendor commissions, adjustments, and reconciliation Oversee TRAMS entries, interfacing, corrections, and error resolution Review and proof interfaced invoices for accuracy prior to posting Manage invoicing and reconciliation for key corporate clients Process EFT, ACH, Paymode, wire transfers, and deposit reconciliations Operational & Administrative Support Maintain accurate ClientBase data and support profile updates Coordinate system access for travel‐related platforms (Sabre, mid‐office tools, accounting systems) Provide general administrative support to ensure smooth daily operations Cross‐Department Collaboration Work closely with ticketing, operations, and corporate account teams to resolve discrepancies Communicate with vendors, clients, and internal staff regarding billing, payments, and account issues Support leadership with special projects, reporting, and process improvements Travel Industry Systems & Workflow (Preferred, Not Required) TRAMS Back Office — experience with travel‐industry accounting systems (preferred) Grasp reporting — familiarity with travel reporting tools (preferred, not required) Sabre or other GDS platforms — helpful for understanding ticketing and reservation data (preferred) Mid‐office tools & automation — exposure to workflow automation or travel‐industry integrations Travel‐agency operations — general understanding of ticketing workflows or corporate travel processes Qualifications 3+ years of accounting experience (travel‐industry experience preferred) Strong reconciliation skills, including credit‐card, commission, and high‐volume transaction environments Proficiency in Excel and financial reporting tools Exceptional attention to detail and accuracy Ability to manage multiple priorities in a fast‐paced environment Strong communication and problem‐solving skills Benefits Health insurance (medical, dental, and vision options) Retirement plan contributions (SAR/SEP) Unlimited PTO Paid company holidays Employee travel discounts and industry‐related perks Professional development support for accounting and travel‐industry training Stable, long‐tenured team environment with opportunities to grow On‐site work environment with a collaborative, supportive culture Monday - Friday Salary begins at $60,000 and may be higher depending on qualifications.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview The Elevate Solutions Payroll Associate plays a critical role in delivering white-glove support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations. This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expectations: • Payroll & HR Data Entry: Maintain and process payroll and HRIS data with a high degree of accuracy and confidentiality across client accounts., • Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine inquiries and procedural guidance., • Ownership & Follow-Through: Proactively manage assigned client workload, ensuring timely follow-up and resolution of open tasks, escalations, and service requests., • Problem Solving: Diagnose and resolve payroll and data discrepancies, leveraging available tools, documentation, and internal expertise to ensure accurate outcomes., • Cross-Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues., • Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements. Responsibilities: • Payroll Administration: Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations., • Data Maintenance: Manage HR, timekeeping, and pay data updates such as new hires, terminations, rate changes, and PTO adjustments., • Client Issue Resolution: Triage and resolve day-to-day service requests from clients, escalating when appropriate based on scope or complexity., • Knowledge Management: Maintain working knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables., • Quality & Compliance: Perform audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations., • Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax related issues. Education and Experience Requirements: • Bachelor’s Degree required, • Required to attend full Account Manager training, • Experience in customer service or previous client interfacing role, • Proficiency in Microsoft Office suite, • Data accuracy and proficiency Preferred • CPP, FPC, APA, and/or SHRM-CP certified, • Experience in payroll and/or call center environment Physical requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $25.00 - $29.52/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. #LI-AD1 Requirements:

Job Description Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility Support Specialist supports Calero’s corporate customers by assisting their end-users with process requests for mobility services with vendors across the world. Specialists provide 1st line, and where necessary, 2ndline support, to these end-users with requests including but not limited to: mobile device support, procurement of new devices, sim cards, and other equipment, resolving Help Desk tickets for issues such as data allowances or activations; and providing timely communications and high quality, professional, customer service through a high-volume combination of live calls and chats with end-users. As a specialist you will: • Provide 1st line support to end-users through high volume calls, chats, and tickets., • Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement (SLA)., • Update required ticketing systems continuously., • Provide and maintain a high quality of service., • Partner with the Service Operations Team., • Adhere to specific guidelines and procedures to ensure tickets are being worked correctly to department standards and client specifications., • De-escalate dissatisfied customers with professionalism, patience, and support., • Escalate all issues that cannot be completed within SLAs to management as soon as possible., • Meet all team metrics and goals, set by management., • Perform other duties as needed upon request from immediate supervisor. EDUCATION and EXPERIENCE required: • Bachelors’ degree preferred; high school diploma or equivalent required., • Mobile Device and Service Support experience desired., • Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel)., • Vast experience in working with multiple guides and applications to navigate complex ticketing and queries., • Experience multi-tasking in a Tier 2 customer service environment, in which clients can submit any requests or issues utilizing various outlets, such as chat, calls, and tickets. SKILLS and COMPETENCIES: • Proficiency using and navigating multiple computer applications and systems., • Strong attention to detail and commitment to accuracy., • Adaptability and resilience in a fast-paced, high-volume environment., • Effective time management and prioritization skills with the ability to manage competing demands., • Results-oriented mindset with the ability to meet deadlines and service-level expectations., • Strong interpersonal skills and the ability to work collaboratively across teams., • Efficient keyboarding and data entry skills with a high degree of accuracy., • Excellent verbal and written communication skills, including active listening and customer-focused interactions. Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability. The starting hourly rate for this position is $22.50. It is important to Calero that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. Calero aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, that meets all required qualifications. Actual offers take candidate’s knowledge, skills, abilities, and experience into account. Base Pay is just one component of the total compensation package for employees. Other rewards vary by position and location.

Job Description Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.? Position Overview This role serves as an advanced subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations. This position requires attention to detail, the ability to manage multiple priorities, and a commitment to delivering operational excellence and client satisfaction. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expectations • Payroll & HR Data Entry: Maintain, process, and perform advanced level validation of payroll and HRIS data with exceptional accuracy and confidentiality across complex client accounts. Provide guidance to other team members on data-entry standards and troubleshooting., • Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine and complex inquiries, offering consultative guidance and proactive client support., • Ownership & Follow-Through: Independently manage assigned client workload, including escalated or high-impact service items, ensuring timely follow-up and resolution. Support team members by advising on prioritization and best practices., • Problem Solving: Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations. Serve as an escalation point for team members as needed., • Cross-Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues., • Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.? Responsibilities • Payroll Administration: Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations. Conduct advanced reviews of complex payroll scenarios and support team members with guidance on exceptions., • Data Maintenance: Manage HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations., • Client Issue Resolution: Lead and resolve day-to-day service requests from clients, providing deeper support and stepping in to help escalate with team as needed., • Knowledge Management: Maintain advanced knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables. Contribute to training materials and documentation updates., • Quality & Compliance: Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations., • Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax-related issues., • Mentorship & Leadership Support: Mentor team members, support onboarding and training efforts and share best practices. Assist leadership with workflow coordination, knowledge reinforcement, and team support as needed., • Strategic Oversight & Client Partnership: Engage at a deeper level with clients by offering proactive recommendations, identifying potential risks or trends, and contributing to strategic discussions that elevate client experience and operational excellence. Education & Experience • Bachelor's Degree required, • 3+ years of relevant HCM experience, • Advanced proficiency in payroll systems, HCM workflows, and data management, • Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries., • Demonstrated accuracy, attention to detail, and strong time-management skills., • Proficiency in Microsoft Office suite., • Data accuracy and proficiency Preferred • Professional payroll or HR Certifications CPP, FPC, APA, and/or SHRM-CP certified, • Experience in managed services, payroll operations, or call center environment, • Prior experience mentoring or coaching peers Physical Requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact accessibility@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $25.00 - 31.00/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers. Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws.

Job DescriptionDescription: Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Rochester, NY location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview This role serves as expert subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution. As the frontline of the Elevate Solutions team, this role is responsible for ensuring the accurate and timely execution of recurring services, while providing proactive, high-touch support that exceeds client expectations. Primary Responsibilities The below represents the primary duties of the position, others may be assigned as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Expectations: • Strategic Client Partnership: Build deep, consultative, long-term relationships with executive-level and enterprise clients. Offer recommendations, identify trends, and participate in strategic discussions that deepen client trust and optimize operational outcomes., • Payroll & HR Data Entry: Maintain, process, and perform expert-level validation of payroll and HRIS data with exceptional accuracy and confidentiality across the most complex, high-revenue client accounts. Provide direction and best-practice guidance to team members on complex scenarios., • Client Communication: Deliver exceptional prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted advisor for complex, • Ownership & Follow-Through: Fully own, manage and anticipate needs for complex clients. Lead resolution of escalations involving cross-functional teams and ensure resolution on requests., • Problem Solving: Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations. Serve as an escalation point for team members as needed., • Cross-Functional Collaboration: Build strong partnerships with key internal groups (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues. Provide feedback on product gaps, recurring issues, and client insights that will support enhancements and improve client experience., • Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements. Responsibilities: • Payroll Administration: Execute and oversee highly complex end-to-end payroll tasks, ensuring exceptional accuracy and alignment with executive-level client expectations. Conduct final reviews for flagship clients and support large-scale, sensitive, or multi-entity payroll cycles., • Data Maintenance: Manage intricate HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations. Serve as the primary internal expert on interpreting client structures and their impact on data workflows., • Client Issue Resolution: Lead and resolve complex service requests from clients, providing deeper support and stepping in to help escalate with team as needed., • Knowledge Management: Maintain expert-level knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables. Contribute to training materials and documentation updates., • Quality & Compliance: Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations., • Support Tax Filings: Provide expert assistance with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax-related issues., • Mentorship & Leadership Support: Act as an expert resource for the team, providing guidance, sharing expertise, and supporting other team members. Assist leadership with onboarding and training for team members. Education & Experience: • Bachelor’s Degree required, • Minimum 2 years’ experience in Managed Services required, • Minimum 3 years’ experience in a payroll service bureau, benefits center, or as a payroll/HR/benefits administrator required, • Expert proficiency in payroll systems, HCM workflows, and data management, • Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries., • Demonstrated accuracy, attention to detail, and strong time-management skills., • Proficiency in Microsoft Office suite.??, • Data accuracy and proficiency Preferred • Professional payroll or HR Certifications CPP, FPC, APA, and/or SHRM-CP certified?, • Experience in managed services, payroll operations, or call center environment, • Prior experience mentoring or coaching peers Physical Requirements • Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day., • Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact LeaveBenefits@paylocity.com. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The base pay range for this position is $25.00 - 35.00/hour; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via www.paylocity.com/careers.opens in a new tab Your personal data will be processed for recruitment purposes in accordance with our Notice of Privacy Practices for Job Applicants and applicable data protection laws. Requirements:

Job Description Senior Systems Engineer | MSP Full-Time | 100% On-Site | $80,000–$100,000 + Bonus & Commission You know the person everyone calls when the easy fixes don't work. You've spent years troubleshooting networks, managing servers, securing environments, working through Microsoft 365 issues, handling migrations, and figuring out problems that don't come with step-by-step instructions. Maybe you've spent your career inside an MSP. Maybe you've consulted independently. Maybe you've even run your own IT business and discovered that you love the technology, clients and problem-solving a lot more than you love owning every single responsibility that comes with running a company. If that sounds familiar, this could be a very interesting next move. TES Staffing is partnering with a a small, established IT services company looking for an experienced Senior Systems Engineer to join its eight-person team. This isn't a highly segmented corporate IT department where networking belongs to one team, servers to another and cybersecurity to someone else. It's an MSP. That means you need to know a lot about a lot, and when something breaks, you need to be comfortable figuring it out. What You'll Be Doing You'll work alongside the senior technical leadership to manage and support client IT environments from end to end. Your work will include: • Managing client networks from internet connection through endpoints, • Troubleshooting complex network, server and systems issues, • Deploying and migrating servers and Active Directory environments, • Supporting Microsoft 365 tenants, • Managing network security and helping protect client environments from interruptions and breaches, • Working with next-generation firewalls, including platforms such as SonicWall and Fortinet, • Configuring and troubleshooting VLANs and managed Ethernet switches, • Supporting hypervisors and virtual server environments, • Managing backup, recovery and restoration processes, • Identifying infrastructure, security and technology improvements for existing clients, • Working directly with clients to explain issues, recommend solutions and get problems resolved, • Occasionally traveling to client locations throughout the region, including Buffalo and Syracuse, • Participating in a rotating after-hours/on-call schedule when client needs require it This is not a position where every unfamiliar issue gets escalated to someone else. You'll have access to all internal systems, tools and knowledge base, but you'll be expected to investigate, troubleshoot and take ownership. Who Will Thrive Here We're looking for someone who has already developed serious technical instincts. You don't need someone standing over your shoulder. When you encounter something you haven't seen before, your instinct is to research it, test it, read the documentation and work the problem. Technology isn't simply something you happen to do for work. You genuinely enjoy it. You keep up with what's changing. You read about new threats, products and tools. You probably have a home lab, a stack of saved technical articles, or at least a tendency to wonder, "There's got to be a better way to do this." You also understand the reality of working for an MSP: priorities can change quickly. A normal morning can turn into three unrelated client problems before lunch. You can move between projects, tickets and conversations without losing track of what matters. And because you'll interact directly with clients, you can translate technical information into clear, professional language without making someone feel foolish for not understanding the technology. What We're Looking For Ideally, you bring: • 10+ years of progressive IT experience, with strong preference for significant MSP experience, • Advanced network and systems administration experience, • Strong knowledge of TCP/IP and network protocols, • Experience with VLANs and managed switches, • Experience with next-generation firewalls such as SonicWall and/or Fortinet, • Strong Microsoft 365 administration experience, • Server deployment and Active Directory migration experience, • Hypervisor and virtual server experience, • Working knowledge of cybersecurity and compliance requirements, • Experience working within RMM, PSA and ticketing environments, • Excellent troubleshooting and critical-thinking skills, • The ability to manage multiple priorities in a fast-moving environment, • Strong written and verbal client communication skills, • A valid driver's license and ability to travel to client locations as needed Industry certifications are welcomed, but they're not a substitute for hands-on experience. We are far more interested in what you can actually diagnose, build and solve. This May Be Especially Interesting If... • You've worked independently, consulted, freelanced or owned a small IT/MSP business yourself., • You liked being the person who could solve almost anything — but you're ready to leave behind the sales pipeline, payroll, bookkeeping, staffing, insurance, collections and 2 a.m. worry that come with owning the whole operation., • Here, you can bring that same breadth of experience to a small team where your judgment matters, without having to carry the entire business on your shoulders. Compensation & Benefits Base salary: $80,000–$100,000, depending on experience and overall compensation needs. The full comp package also offers: • Annual bonus opportunities based on company performance, • 2% commission on qualifying technology/product sales generated through existing client relationships, • Health insurance with 50% employer contribution, • Dental and vision coverage, • SIMPLE IRA retirement plan, • Paid sick time and accrued vacation/PTO, • Paid federal/bank holidays, • Frequently shortened, fully paid workdays before holidays, • Mileage reimbursement for client travel, • Additional compensation for qualifying after-hours service calls And because this is a small company, there's something else that's harder to put into a benefits chart: flexibility when life happens. The team works hard, but family matters, too. Schedule & Environment This is a 100% in-office position with a typical schedule of 8:00 AM–5:00 PM. Team members rotate responsibility for the occasional evening, weekend or after-hours need. Those situations are the exception rather than the everyday schedule. The environment is casual, straightforward and hands-on. Jeans and a polo are perfectly normal. The Interview Process We're going to be transparent: there is a technical interview. The process begins with a conversation to make sure the opportunity makes sense on both sides, followed by a technical discussion with leadership. This isn't designed to trip you up with obscure trivia. It's designed to answer a much more important question: Can you actually do the work? If you've spent years inside real client environments solving real infrastructure problems, you'll finally get the opportunity to talk with people who understand exactly what that takes. \nCompany Description TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together! TES Staffing is a regional staffing and HR services company. We work with Western NY's top companies to offer our applicants a wide variety of choices when looking for their next career opportunity. We will work with you to identify your strengths and try to match you up with the right job opening we have at that point in time. We look forward to working with you and cannot wait for you to create your future together!

Revenue Operations & CRM Systems Specialist (SaaS) Position: Revenue Operations & CRM Systems Specialist (SaaS) Type: Contractor Compensation: $45–$90/hour Location: Remote About the Opportunity We are seeking experienced Revenue Operations & CRM Systems Specialists to support a complex SaaS systems alignment project focused on operational consistency, data accuracy, and cross-system integrity. You’ll apply hands-on expertise in CRM systems, revenue tools, operational policies, and data management to help train next-generation AI systems. No prior AI experience is required — your domain expertise is what matters. Key Responsibilities • Analyze CRM, billing, and ticketing systems to identify operational and policy misalignment., • Identify policy conflicts, outdated automations, duplicate records, permission issues, and undocumented processes., • Develop clear operational recommendations for complex or ambiguous SaaS scenarios., • Evaluate and improve data accuracy and consistency across interconnected systems., • Document reasoning, including change rationale, tradeoffs, and decisions to leave existing processes unchanged., • Assess cascading changes across multiple systems and maintain overall operational integrity., • Create detailed documentation for technical and non-technical stakeholders. Required Qualifications • 5–10 years of hands-on experience in revenue operations, sales operations, customer success operations, or SaaS implementation., • Direct experience configuring and owning CRM systems, including fields, workflows, validation rules, and permissions., • Experience with at least two additional SaaS revenue tools, such as billing, CPQ, ticketing, project tracking, or automation platforms., • Strong understanding of SaaS operations, data accuracy, reporting, and system dependencies., • Ability to evaluate policy conflicts, exceptions, and cascading system changes., • Strong operational judgment and ability to document nuanced reasoning and tradeoffs., • Professional English proficiency with excellent written and verbal communication. Preferred Qualifications • Experience in fintech, healthtech, insurtech, or complex multi-product SaaS environments., • Experience managing interconnected systems where changes can create cascading operational impacts., • Experience documenting grey areas, exceptions, renewals, and entitlement changes., • Strong ability to balance data integrity, operational stability, and business requirements. Compensation • Competitive compensation of $45–$90/hour., • Independent contractor engagement., • 30 positions available. Application Process • Submit your application and relevant experience., • Complete any required screening or evaluation., • Complete project onboarding and workflow guidelines training., • Begin project work if selected.

Job Title: Bilingual Part-Time Tier 1 Customer Support Analyst Job Description: We are looking for a part-time Tier 1 Customer Support Analyst to deliver high quality support to our user community. This role will be responsible for providing initial support to all incoming inquiries delivered through a variety of communication mediums involving a variety of support requests. The ideal candidate should be highly focused, detail oriented, and able to multitask in a fast-paced federal healthcare information technology environment. If you are looking for challenges, problem solving, and working with the latest in technology then VITG has a spot for you. Basic Requirements: • Fluency in Spanish and English, • Ability to obtain a U.S. Federal Position of Trust clearance designation., • Must reside in and be able to perform work in the United States., • Must have lived in the United States for 3 of the last 5 years., • Bachelor's Degree or 2 years' experience equivalent experience in a related field., • One or more years of proven experience in an IT service desk or customer service environment. Additional Bonus Qualifications: • Experience using Help Desk ticketing systems and tools in a federal healthcare space, • Possess the motivation and initiative to adhere to timelines, Service Level Objectives, and manage incoming volumes., • Demonstrate the adaptability and flexibility to ensure proper staffing requirements during established Help Desk Hours., • Coordinate with Help Desk leadership to identify opportunities to improve processes or the user experience., • Previous experience working on a Federal Service Desk project., • ServiceNow knowledge or experience is a big plus., • Experience with cloud-based Call Center Software, specifically Amazon Connect., • Knowledge and/or experience of Agile methodologies in a Service Desk environment., • Experience with utilizing Atlassian tools like JIRA and Confluence., • Thrive in a collaborative environment and maintain a positive, professional demeanor., • Excellent verbal and written communication skills. Responsibilities: • Provide administrative and technical support for the client Technical Help Desk., • Resolve incoming support requests and inquiries from customers. Requests include, but are not limited to, system access and/or account issues, system functionality and/or availability, and other inquiries received through various mediums such as phone, email, and other electronic submission methods., • Review incoming Help Desk inquiries in a timely manner with a focus on delivering a first contact resolution., • Adhere to established Help Desk workflows to ensure proper triage, research and escalation protocols are followed., • Track incoming support requests from customers using a CMS‐approved tool (ServiceNow)., • Notify customers of system status such as planned and unplanned outages, service disruptions, and reduced functionality., • Collaborate with Help Desk leadership and other teams to communicate potential issues affecting volumes., • Support the development, management and use of customer support scripts., • Assist with the preparation or maintenance of standard operating procedures and protocols., • Public Trust Clearance: Many of our roles require the hired candidate to go through public trust clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is required to be eligible to qualify for public trust clearance sponsorship. Job Type: Part-time Employment Salary: $20/ hr Hours: Monday–Friday, 25 hours/week Schedule: Must be available to work 5 hours within the 11:00 AM–7:00 PM timeframe. Schedule may vary based on business needs. Work Type: Remote How to apply: • Please send an email to with a cover letter and resume. VITG is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class. The VITG pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law

About the PAC-12 The Pac-12 stands at a defining moment in its history. Founded in 1915, the league’s rich legacy of athletic and academic excellence spans over 100 years. Supported by world-class service and empowerment, Pac-12 student-athletes have earned more than 500 NCAA team championships. Now with a renewed and bold vision for its future, the Pac-12 has undergone significant transformation on its journey to launching a new collegiate athletics conference, custom-built for both the modern-day student-athlete and an evolving college sports landscape. Under the leadership of Commissioner Teresa Gould, the Pac-12 embarks on creating a new legacy, composed of nine member universities, a one-of-its-kind and state-of-the-art broadcast production facility in San Ramon, CA, and a reimagined commercial enterprise that is uniquely positioned to drive strategic partnerships, brand enhancement, revenue generation and other growth opportunities to unlock new and lasting value for both its member universities and its student-athletes. Beginning with the 2026-2027 season, the league is composed of nine full members, including Oregon State University, Washington State University, Boise State University, Colorado State University, California State University, Fresno, Gonzaga University, San Diego State University, Texas State University and Utah State University. Position Summary The Pac-12 is seeking a driven and experienced Director of Business Development to help drive the growth of the Conference’s commercial enterprise. This is a high-impact, externally facing role responsible for identifying, developing, and closing new business opportunities while supporting the broader commercial strategy. The ideal candidate is a self-starter who thrives in an entrepreneurial environment, brings a strong network in sports media and collegiate athletics, and has a proven record of building business from the ground up. Location The Pac-12 office is based in San Ramon, CA. This role is open to fully remote candidates in select states, including California, Washington, Oregon, Colorado, Idaho, Texas, and Utah. Essential Duties & Responsibilities: Business Development & Pipeline Management • Develop and execute business development strategies, including strategic prospecting, relationship cultivation, and sales execution, with an immediate priority and focus on production and technology solutions for broadcast networks, streaming platforms, professional sports teams and leagues, collegiate conferences and universities, and production companies, • Build and manage the full business development pipeline, from prospecting and outreach through proposal development, negotiation, and deal closing, • Identify and evaluate new revenue opportunities aligned with the Enterprise's core capabilities, including production services, sponsorships, licensing, data, merchandise, and emerging ventures, • Own the end-to-end commercial process, maintaining disciplined pipeline management and accurate forecasting Marketing & Go-to-Market Strategy • Develop marketing strategy and external positioning for Pac-12’s commercial offerings, working in close collaboration with the chief commercial & growth officer and leadership team, • Develop go-to-market materials, case studies, pitch decks, and sales assets that clearly communicate the Pac-12 value proposition to prospective clients and partners, • Track market trends, competitor activity, and emerging opportunities to continuously refine business development priorities and positioning Client Relationship Management • Build and manage relationships across current and prospective client accounts, serving as a trusted partner and ensuring long-term retention and account growth, • Work directly with the production and engineering teams on production and technology-related opportunities, client proposals, and deal structuring, • Support the commercial team on non-production opportunity development, including sponsorships, licensing, data, merchandise, ticketing, and emerging ventures, • Collaborate cross-functionally with production, technology, engineering, legal, finance, and other stakeholders to ensure successful deal execution Qualifications Required • 7+ years of experience in business development or commercial development, ideally within sports media, collegiate athletics, entertainment, or adjacent industries, • Demonstrated track record of sourcing, structuring, and closing complex commercial deals, including production services, media rights, sponsorships, or platform partnerships, • Strong existing network across sports media, collegiate athletics, broadcast, streaming, and/or entertainment sectors, • Excellent communication and presentation skills, with the ability to build compelling business cases and engage C-suite and senior stakeholders, • Proven ability to develop go-to-market strategies and external marketing assets that drive pipeline and new revenue, • Entrepreneurial mindset with the ability to operate independently in a lean, high-growth environment while collaborating cross-functionally, • Bachelor's degree Preferred • Experience in sports media, operations, or rights management, • Familiarity with remote production models, live event production services, and/or broadcast technology, • Experience developing and executing strategies to monetize archival content across social media, digital, streaming, and other non-traditional distribution platforms., • Experience leading business development efforts for corporate and non-sports productions This position description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications, and therefore, other duties may be assigned. The Pac-12 reserves the right to modify duties and responsibilities as business needs evolve. Compensation The exact salary will depend on the successful candidate’s location, relevant skills, experience, and qualifications.

If you are looking for an innovative company, built on a foundation of teamwork, safety, and excellence, Ruston Paving is for you! We are looking for someone who is ready to work hard, be a team player, and show up each day with a positive attitude to motivate others! You don't need to be the best. You just have to be willing and eager to learn from our skilled team! Employee Benefits Ruston Paving is 100% Employee-Owned through an ESOP! Come work for a company where your hard work truly pays off! Our most important asset is our people! When you work for Ruston Paving, we are dedicated to giving you more than just a job. We want to ensure a career with well-rounded benefits for you and your family. With this, we proudly offer a variety of great benefits such as: • Employee Stock Ownership Plan!, • Health, Dental, and Vision Insurance, • Health Savings Account with Employer Contributions, • Paid Time Off and Paid Holidays, • 401(k) Retirement Plan with Employer Match, • Double Time Saturdays, • Driver Safety Incentives, • Bonus Incentives and Allowances, • And many more! Pay: $26.00 - $36.00 per hour About the Company Ruston Paving is a commercial and industrial paving construction contractor with offices in New York, Virginia, and North Carolina. Established in 1943, we are a family-oriented company that has been in business for three generations. Our company is capable of all types of asphalt paving projects ranging from minor repairs to larger projects incorporating asphalt reclamation and recycling, as well as new construction. General Summary of the Position Teamwork is a major part of every position at Ruston Paving, so it is important to note that, aside from all other listed responsibilities, you must be willing to assist others and be as productive as possible. The truck driver drives trucks equipped with various configurations of dump body to transport and dump materials such as stone, asphalt, or other materials as needed. The individual in this position drives other vehicles and/or configurations as assigned and trained. Essential Functions The following are a list of essential functions for the position. These are responsibilities that an individual must be able to perform with or without reasonable accommodation. • Performs daily truck equipment inspections per FMCSA guidelines to assure equipment is safe for usage., • Completes written daily inspection report as required. Submits requests for maintenance for any repair items., • Maintains truck logs or time recordings as required by state, federal, and company policies and regulations., • Assists with proper and legal loading of materials for transport., • Weighs in and out of scales for load ticketing and legal weight compliance., • Operates truck safely to and from project destination., • Maintains contact with dispatch center for instructions., • Pulls levers or turns cranks to tilt body and dump contents from tailgate or chutes., • Moves hand and foot controls for truck movement forward and backward and to loosen and dump material adhering to body., • Properly tarps load for transit., • Properly chocks wheels when leaving the truck per company guidelines., • Regularly maintains cargo area to be free of debris and is responsible for the cleanliness of both the interior and exterior of the truck., • Inspects load for loose debris prior to transport., • Performs post trip vehicle inspections for vehicles driven, equipment moved, and trailers towed, noting any defects or deficiencies in writing. Written inspections are turned in to designated locations or personnel., • Performs all safety procedures required by governmental agencies and those established by Ruston Paving., • All other duties as assigned. Knowledge, Skills, and Abilities A good deal of responsibility falls on the truck driver to ensure the proper transportation and safety of materials to and from the field. Here are some things we are looking for in a good candidate: • Excitement and motivation for the workday ahead., • Professionalism and willingness to take direction and constructive criticism in the field., • Prioritizes the safety of every individual on the job site., • Expresses a genuine interest in the thoughts, opinions, and needs of coworkers and customers., • Knowledge and awareness to adjust routing in accordance with posted weight restrictions and permitted uses for the vehicle being operated., • Some knowledge of proper use of equipment, materials, and supplies used in construction work., • General knowledge of first aid and applicable safety precautions., • Ability to use equipment and tools properly and safely. Ruston Paving does not tolerate short cuts in safety., • Ability to work independently and complete daily activities according to work schedule., • Ability to communicate both orally and in writing., • Ability to understand, follow, and transmit written and oral instructions., • Ability to apply common sense understanding and to carry out instructions furnished in written, oral, and diagrammatic form., • Ability to read and comprehend simple instructions, short correspondence, and memos., • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization., • Ability to meet attendance schedule with dependability and consistency., • Ability to deal with problems involving deviation from standardized and/or planned situations or procedures., • Ability to perform job requirements in adverse field conditions and all weather conditions. Education and Experience • Any combination of education and work experience that demonstrates the knowledge and ability to perform the work as described., • Must possess a valid Class A or Class B Commercial Driver's License (CDL A, CDL A Restricted, or CDL B)., • Must possess a USDOT Medical Examiner's Certificate., • Drivers must possess a minimum of 2 years of experience transporting heavy construction equipment and/or materials for paving and/or site excavation. Additional Requirements and Benefits • Employee shifts start and end at the local division office/shop. Transportation to and from the job site is provided., • We pride ourselves on our clean appearance on every job site! Laundered uniforms and personal protective equipment are provided and must be worn in accordance with the company policy., • Although it does not occur very often, projects may require out of town overnight stays. Per diem pay is offered when these projects occur., • We provide double time pay for weekend work., • Employees may be sent to other facility locations and operations to perform duties as required. Physical Requirements and Working Conditions The safety of our employees is the most important focus every day! The following context is representative of those that must be met by an employee to successfully perform the essential functions of this job. ( Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ) • Employees are regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Noise level is generally loud., • Employees are occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl., • Employees may occasionally lift and/or move up to 60 lbs., • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus., • Must be able to quickly move arms and legs., • Excellent stamina is required. Conditions of Employment All job offers are contingent upon successful completion of a negative pre-employment drug screen and certain background check which, unless prohibited by applicable law, may include criminal history checks, employment verification, education verification, DMV checks, and fingerprinting. Ruston Paving provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer,

ABOUT THE ROLE Customer Success Associates are the frontline of Tawkify Matchmaking — the first and most consistent point of contact for our clients. This is a high-volume, fast-paced role that demands sharp multitasking, a calm presence under pressure, and a genuine drive to deliver for people navigating something deeply personal. You will manage a steady stream of tickets, calls, and client interactions each day while maintaining the warmth and professionalism our community expects. If you thrive in environments where no two days look the same, you move fast without cutting corners, and you take pride in every interaction — this role was built for you. WHAT YOU'LL DO • Manage a high volume of inbound client tickets, calls, and messages daily — responding with accuracy, warmth, and urgency., • Deliver exceptional support in every interaction, maintaining professionalism and a positive attitude even in high-pressure moments., • Anticipate client needs and resolve escalations and disputes before they grow — focusing on retention and satisfaction., • Execute client dispute resolution and mitigation strategies in an amicable and professional manner., • Apply Tawkify's Commercial Standard Operating Procedures (SOPs) consistently and stay current as they evolve., • Act as a Tawkify brand ambassador in every interaction — internally and externally., • Partner cross-functionally with Service Delivery, Business Operations/Finance, and Legal teams to resolve complex situations., • Hit performance targets and metrics consistently — you hold yourself accountable without being asked., • Step into other capacities as needed to support company and department goals. WHO YOU ARE • You thrive in high-volume, fast-paced environments and know how to prioritize on the fly without losing quality., • You're high-touch by nature — you understand that behind every ticket is a real person going through something meaningful, and you treat them accordingly., • You have a proven track record in customer-facing roles, ideally in luxury, premium, or high-expectation service environments., • You communicate with confidence and clarity: over the phone, in writing, and under pressure., • You're resilient — you handle objections and difficult conversations with composure and come back to the next call ready to go., • You're self-directed and accountable — you don't need hand-holding to hit your goals., • You're detail-oriented — you don't leave things half-done, and you pursue resolution with genuine care., • You're flexible — our teams cover a wide span of hours, seven days a week. Schedule flexibility is essential., • You're tech-savvy — comfortable in Zendesk, Dialpad, Front, Google Workspace, and able to learn new platforms quickly. REQUIREMENTS • 2+ years of experience in a high-volume, customer-facing role — contact center, client services, or similar., • Experience in high-touch service, luxury, or premium client environments strongly preferred., • Excellent verbal and written communication skills — phone, email, and text., • Demonstrated ability to multitask, prioritize, and manage time efficiently in a fast-paced environment., • Comfortable working independently and holding yourself to high standards without close supervision., • Strong computer skills — Mac OS, Google Workspace, Front, Calendly and CRM/ticketing platforms (Zendesk experience a plus)., • Reliable high-speed internet connection required — this is a fully remote position., • Schedule flexibility required — our Commercial teams operate across a wide range of hours, 7 days a week.

Description Mortgage Cadence is seeking a versatile, onshore (U.S.-based) Customer Support Associate (CSA). The CSA owns the customer relationship as it relates to platform support — managing customer tickets, driving timely solutions to reported issues, and escalating priority items when necessary. Customer satisfaction is the top priority, and this role demands exceptional customer service skills to effectively support our customers. This is a hybrid role that blends client relationship management, project coordination, and hands-on technical support. The ideal candidate can flex across multiple functions — engaging directly with stakeholders on tickets, deployments, escalations, and RCA delivery one moment, and coordinating complex cross-departmental work the next — with the judgment to represent the account well under pressure. They will work effectively with internal teams across the organization to drive resolution of the customers’ issues. Key Responsibilities • Manage Support-Related Escalations — Internally & Externally, • Understand, follow, and communicate the established escalation process., • Act as a liaison between internal Mortgage Cadence groups, the customer, and/or vendors to resolve the customer's actionable priorities., • Work effectively and efficiently with internal Mortgage Cadence teams, including Support, Business Analysts, Product, IT, Data Management, Professional Services, and Customer Success., • Exercise sound judgment during high-pressure escalations, representing the account professionally at all times., • Own client-facing communication on escalations through resolution, including Root Cause Analysis (RCA) delivery. Customer Ticket Management • Conduct support ticket review calls with client System Admins on a regular cadence (weekly or biweekly)., • Manage client expectations regarding ticket priority, status, and resolution timelines., • Communicate regularly with customers via email, phone, and ticketing system., • Perform initial technical triage on incoming tickets — gathering details, reproducing issues where possible, and escalating to the right teams with complete context., • Coordinate troubleshooting/working sessions with clients and Mortgage Cadence teams as needed to facilitate resolution of customer issues. Cross-Functional Project/Deployment Coordination • Coordinate complex projects and tasks that span multiple departments, ensuring alignment on scope, ownership, timelines, and deliverables., • Track status, surface risks and blockers early, and drive them to resolution., • Manage competing priorities effectively, keeping deployments, escalations, and ongoing project work on schedule., • Maintain organized documentation of plans, action items, and decisions., • Work with the Deployment team to ensure successful deployments of product releases, scripts, patches, and related updates., • Support deployment activities end-to-end: coordination, verification, and post-deployment monitoring and communication. Build a Successful Client Relationship • Understand and anticipate the needs of assigned clients., • Become an advocate for the customer and build trust between the customer and Mortgage Cadence., • Respond quickly and reliably to customer requests, setting accurate expectations., • Champion Mortgage Cadence products, services, integrations, and future enhancements. Requirements • Must be based in the United States (onshore requirement)., • Exceptional customer service skills with demonstrated experience interacting directly and professionally with enterprise client stakeholders, including during escalations and high-pressure situations., • Sufficient technical aptitude to perform initial ticket triage and support deployment/release activities., • Demonstrated ability to learn new technical concepts, tools, and platform capabilities quickly (e.g., Replica)., • Proven ability to coordinate projects or complex tasks across multiple teams or departments., • Strong written and verbal communication skills, including experience preparing client-facing documentation (status updates, RCAs, release communications)., • Strong organizational skills with the ability to manage multiple concurrent priorities. Preferred Qualifications • Prior experience supporting large financial services clients or other highly regulated enterprise accounts., • Mortgage knowledge a plus., • Hands-on experience with enterprise ticketing systems (e.g., Footprints, ServiceNow, Jira, or similar) for ticket handling and workflow management., • Experience in mortgage technology, loan origination systems, or the broader fintech space., • Familiarity with deployment processes, change management, and incident/problem management practices (e.g., ITIL). Key Attributes for Success • Customer-first mindset — makes customer satisfaction the top priority and advocates for the client internally., • Versatility — comfortable flexing across client-facing, project coordination, and technical support functions as account needs shift., • Judgment — knows when to act independently, when to escalate, and how to represent the account well under pressure., • Ownership — takes tickets, escalations, releases, and client commitments from start to finish without dropping the ball., • Curiosity — actively seeks to deepen technical understanding of the platform and its evolving capabilities., • Professionalism — consistently polished, reliable, and client-ready in every interaction. Compensation Range: $90,000 – $100,000 USD annually

Do you know HighLevel inside and out? Are you curious about what tech can do next, and energized by building it? Can you explain a technical problem in plain English to a client and to a development team? Do you want to own a platform, not just support it? If yes, keep reading. The Opportunity Law firms run their entire intake and sales process on Attorney Fuel. When the platform is slow, confusing, or built wrong, firms lose cases and we lose clients. You're not starting from scratch. We've built extensive infrastructure: an app designed for end-user usability, extensive automation across our help desk ticketing and project management systems, and tracking on our core KPIs. It works, and it works well. Now it's time to take it to the next level. We're preparing for massive growth, and we need a technical leader who keeps every firm running smoothly today and builds the platform and client experience that carry us there. Who We Are Attorney Fuel is an all-in-one consulting and software platform to fuel law firm growth. We help law firms automate intake, track critical data, and build systems that increase revenue and eliminate chaos. Built by leaders who've worked with over 23,000 law firms, we combine powerful automation with real data consulting. We don't just install software. We build revenue engines. About the Role The Technical Operations Manager owns our platform and leads our international tech team. You are the bridge between what law firms need and what engineers build. This is a working management role. You report directly to the COO and the CEO. Our Offshore Tech Team Manager reports to you, and behind them is a sizable team of engineers and technicians, including integration specialists. Your job is to guide, instruct, and hold that team accountable so the work gets done right. As a senior role, some of the work will be yours to do hands-on. You will also bring us new opportunities. What can the platform do for our clients that it doesn't do today? Is it possible? If not, why not, and what would it take? You help provide those answers. This role is for someone who is curious about tech, knows HighLevel deeply, and wants real ownership. It's a fun job for the right person. What You'll Do • Platform Ownership & Team Leadership, • Lead the international tech team through the Offshore Tech Team Manager, • Make sure the team executes builds, fixes, integrations, and updates correctly and on time, • Optimize team workflows and resourcing, • Tell leadership what's possible in HighLevel, what isn't, and what it would take, • Help implement and develop our AI stack inside HighLevel, • Roll out frequent platform updates and new features to clients and the team, • Bring at least 3 platform improvement ideas to leadership every month: the problem, the fix, and the impact for clients Platform Standardization • Drive one clean standard across every client account: pipelines, fields, naming, and build structure, • Audit existing accounts against the standard and lead the team in bringing them in line, • Make sure every new build launches on the standard from day one Next-Generation Client Experience • Serve as project lead on our next-generation client experience, • Write specs and requirements, and manage outside designers and developers, • Own data mapping between systems, • Run QA and pilot testing before anything reaches clients Onboarding Process & SOPs • Oversee the onboarding process from a technical standpoint (you won't run onboarding day to day), • Work with the Onboarding Project Management team to make sure builds are implemented correctly, • Assist hands-on with early onboardings to learn our current process, • Rebuild and refine our SOPs and standards hands-on, then step back and hold the team accountable to them, • Quality-check builds and step in on complex builds when needed Help Desk, Support & Integrations • Sit above the help desk and oversee the support process (your hands-on role here will scale back as the team matures), • Own complex integrations and troubleshooting across CRM, phone, AI, and third-party tools, directing integration engineers and stepping in yourself when needed, • Own support tickets from start to finish and hold the team to resolution standards, • Interpret client requests the tech team doesn't understand, and give them the context and use case, • Identify recurring issues and fix the root cause, not just the ticket How This Role Fits Into the Team • COO & CEO: set priorities and direction. You report directly to them., • Technical Operations Manager: owns the platform, technical standards, and tech team execution, • Offshore Tech Team Manager: reports to you and manages the day-to-day work of our team of engineers and technicians, • Onboarding Project Management Team: runs client onboarding. You own the technical process behind it., • Help Desk Team: handles day-to-day client tickets, with you overseeing the process, quality, and escalations, • You make sure every client gets built right, goes live fast, and gets more value from the platform over time. What You Bring • 5+ years in SaaS technical support, technical operations, or implementation, including people management, • Experience leading offshore or international tech teams, • Expert-level HighLevel (GoHighLevel) experience: agency-level, sub-accounts, snapshots, workflows, and integrations. This is required., • Ability to leverage A.I. in an ever-changing environment., • You understand how systems talk to each other (APIs, webhooks, JSON) well enough to direct integration engineers and verify their work, and you can roll up your sleeves to read API docs or test an endpoint when needed, • CSS, JavaScript, and JSON strongly preferred, • Experience working alongside developers on a product launch or major integration, • You fix root causes, not just tickets Required Soft Skills • Curious about technology and always looking for a better way, • Clear, confident communicator with clients, leadership, and developers, • Able to explain technical issues in plain English, • Extremely organized and detail-oriented, • Able to hold team members accountable professionally, • Process-driven and documentation-focused, • Comfortable working in a fast-moving startup environment, • Committed to delivering an exceptional client experience Bonus Points • Experience working with or for a law firm, or in legal tech or professional services, • Product management or project lead experience, • AI tools in production: Voice AI agents, AI chat agents, automation, or LLM workflows, • SaaS onboarding or CRM implementation experience, • Experience writing SOPs and building repeatable processes What Success Looks Like in 90 Days • We expect you to hit the ground running. Within your first 90 days:, • Support runs on clear SOPs, with ticket resolution and backlog targets being met, • A platform standard is approved and the rollout is underway, • Your monthly improvement proposals are flowing, • You own the plan and timeline for the next-generation client experience project Why You'll Love Working at Attorney Fuel • Fully remote, • Real ownership of the platform and the team, • Fast-scaling startup with massive growth potential, • Collaborative, no-drama culture, • Hands-on work with advanced automation and AI systems, • Direct impact on law firm growth and client success, • Working with industry veterans with 25+ years in legal tech Compensation & Benefits • Base salary range: $86,400 – $89,500, • Quarterly performance bonuses, • We pay for innovation: solve a big technical challenge or ship a game-changing improvement, and you earn a cash bonus on top of your salary. No cap., • Total compensation of $130,000+ for top performers, • Unlimited PTO, • 80% employer-paid health coverage after 90 days, • Dental and vision coverage, • Paid training and mentorship, • Career growth within a scaling legal tech company Location • Remote (North America). Occasional travel to events may be required. If you know HighLevel inside and out, love figuring out what tech and A.I. can do next, and want to own the platform and the team behind it, this role is for you. Attorney Fuel is an equal opportunity employer.

Reporting to the Team Leader, US Operations, the Ticketing Specialist is responsible for applying consistently high levels of customer service to The Allstars Travel Group Corporate Clients; accurately managing all queues and email requests by following established processes and procedures. Main Responsibilities: -Handle all PNRs that do not pass automated QC checks, and queues for messages from airlines, hotels, autos, etc. within the client’s and ATG’s travel policies. -Utilize advanced knowledge of global distribution systems (GDS) and booking platforms (e.g., Sabre) to facilitate smooth and efficient processing. -Manage inquiries and troubleshoot issues related to all bookings (domestic, international) promptly, ensuring exceptional customer service and client satisfaction. -Promote the acceptance of the lowest fare; applying discount programs appropriately. -Troubleshoot and/or contact GDS help desk when and if appropriate to do so. -Ability to handle high volume queues to facilitate the booking process, maintaining ATG SLA requirements. -Other duties as assigned.

Red Oak Technologies is a leading provider of comprehensive resourcing solutions across a variety of industries and sectors including IT, Marketing, Finance, Business Operations, Manufacturing and Engineering. Our client is a software and services company specializing in cloud computing and storage. They are looking for an Infrastructure Software Engineer to join their team. This role is a Direct Hire / FTE / Permanent / Full Time position. Position will be REMOTE. Candidates must be residing within the United States of America in order to be considered for the role. FTE / Direct Hire / Permanent / Full Time Full Remote Role If selected candidate is in the Bay Area, they will need to work 3 days a week in the Mountain View HQ office Position Summary: In this role you will design and build a system that unifies scattered configuration, inventory, and observability data into a single infrastructure knowledge graph, and delivers multi-layer topology maps and service dependency maps on top of it. Users can overlay physical, logical, and service layers selectively, drill down hierarchically from a region to an individual node, and jump from any component to its related alerts, tickets, runbooks, and dashboards. The system serves as a shared operational view for the network, compute, SRE, and security teams, and becomes the foundation for fast root cause analysis, failure-domain analysis, and pre-change impact assessment. Position Duties: • Design and maintain an infrastructure topology data model spanning physical, logical, and service layers — schemas, node and edge metadata, and cross-layer relationships, • Build read-only, low-impact collectors and parsers that gather data from configuration management tools, network devices, hypervisors, and metrics/log systems, • Build pipelines that reconcile declared configuration against observed state to detect and report drift, • Develop the interactive web frontend and backend services providing multi-layer, hierarchical drill-down navigation, directional traffic and dependency flow visualization, and deep links into related systems, • Design dependency-based blast radius calculation, failure-domain analysis, and change scenario simulation, • Provide topology and dependency data as the foundation for alert correlation and automated root cause analysis (RCA), and integrate with incident response, alerting, and ticketing systems and AIOps pipelines — including human-in-the-loop review and approval workflows, • Define data accuracy and freshness metrics; own the reliability and performance of the system itself, • Gather requirements from consuming teams and expand adoption in stages (static artifacts → hosted service) Position Requirements: • Understanding of hypervisor-based virtualization and compute host operations, • Understanding of the data models and limitations of observability stacks (Prometheus, Open Telemetry, logging and tracing systems), • Sound judgment in designing data collection that minimizes impact on production systems, • Ownership -Take ownership of projects, ensuring excellence in execution and accountability for results. Foster a sense of responsibility and pride in delivering high-quality work, • Innovation - Drive innovation by proposing and implementing creative solutions to challenges. Stay abreast of industry trends and technologies, bringing fresh ideas to the table, • Customer focus - Understand and prioritize customer needs, striving to exceed expectations in every interaction. Collaborate with cross-functional teams to ensure the delivery of customer-centric solutions, • Teamwork - Embrace a collaborative and inclusive approach, working seamlessly with colleagues to achieve common goals Education & Experience: • 5+ years in infrastructure, platform, SRE, or network automation, with hands-on experience across both cloud and on-premises environments, • Working knowledge of L2/L3 networking: routing protocols (e.g. BGP), overlay networks (e.g. VXLAN), and the Linux networking stack, • Experience building Python data pipelines, including schema definition and validation tooling, • Experience modeling and processing data in analytical stores (columnar databases, graph databases, or similar), • Experience visualizing graph/topology data on the web (D3, Cytoscape, or similar) and handling the performance and readability challenges of large graphs Preferred Requirements: • Experience operating large-scale multi-region cloud or IaaS environments, • Experience building or integrating CMDBs, inventories, or network sources of truth (NetBox, Nautobot, or similar), • Experience with service dependency mapping, failure-domain analysis, or what-if / digital-twin style simulation, • AIOps experience: alert correlation and noise reduction, anomaly detection, automated root cause analysis, and building incident response automation pipelines, • Experience applying LLM-based agents to operational workflows — particularly using LLMs to parse and summarize unstructured sources (documents, free-form configuration, alert text) wrapped in deterministic validation and human review, • Experience with automated diagram generation (draw.io, Graphviz, or similar), • Experience collaborating with security teams on exposure surface or attack path visualization Red Oak Technologies is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. See what it’s like to be at the top; connect with one of our recruiters and apply today. Let us help you find your next career opportunity! JOIN RED OAK TECHNOLOGIES! Red Oak Five (Core Values): Relationships First | Exceptional Quality and Service | Unwavering Integrity and Trust | Be Easy To Do Business With | Respect Everyone

Project Admission is a Live Entertainment Solutions Platform that works directly with the industry to expand ticket distribution. Our platform provides unique monetizing features and opportunities around the life of the ticket, adding value and simplifying the commercialization of live events. Tickets managed through Project Admission are easy to use, secure, and enhance the ticketing experience for fans, teams, venues, and ticketing companies alike. The Role We are looking for a talented and experienced Full Stack Engineer who is interested in working on high-performance web applications. You’ll build products that are used and loved around the globe by fans with an unending passion for live events. You will work with a veteran development team responsible for designing, implementing, and shipping new features as well as improving existing features across both the user experience and the back-end infrastructure that powers it. This role spans the full stack. You will move between building interfaces from high-fidelity designs, shaping the APIs those interfaces consume, and the data model and services behind them. You are capable of building fast, scalable code that accomplishes business goals against an ever-changing digital landscape, and you are comfortable owning a feature end to end. Responsibilities • Be self-directed and be able to prioritize your own workload., • Participate and follow through feature development, from project inception to technical planning to launch, across both frontend and backend., • Design, build, and consume APIs that connect our applications to our platform services., • Ensure the technical feasibility of UI/UX designs and translate them to actual code., • Iterate on solutions based on internal and external (customer) feedback., • Be involved in product and UX brainstorming sessions., • Contribute to code quality through testing, code review, and thoughtful debugging. Requirements • Expertise in the latest web development best practices across both client and server, including single page applications., • In-depth knowledge of a modern JavaScript framework such as Vue.js or React.js; we use Vue.js., • Experience in PNPM and VITE for JavaScript tooling., • Strong server-side development experience in PHP with a modern framework such as Symfony or similar, and working knowledge of relational databases such as MySQL., • Experience managing application data and state in a single page application., • Experience building user interfaces from high fidelity designs, using and expanding upon design library patterns., • Strong unit test, browser-based debugging, and troubleshooting skills., • Excellent communication, interpersonal and collaboration skills at all levels of an organization and within a strong technical environment. Preferred (not required) experience with • Designing, writing, and consuming GraphQL APIs in a single page application., • Planning and coding large user interface design systems., • Writing end-to-end tests; we use Playwright., • Third-party integrations (billing, shipping) consuming both REST and SOAP APIs., • Dev/SysOps, cloud hosting, and services (AWS)., • Configuring and running load tests, and optimizing systems based on the results., • Apache, Redis, Elasticsearch., • Working on remote/distributed teams., • Experience in the live events or ticketing industries. Why you should work with us Project Admission is expanding, and our list of partners in the live events industry is growing rapidly. You'll be working with a diverse range of clients, including minor and professional sports teams across the NBA, NFL, MLB, MLS, and more. Additionally, you'll have the opportunity to collaborate with renowned performing arts organizations, live music venues, and other key players in the entertainment sector. Company Culture Our biggest investment is in people like you! The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be forward-thinking! So bring us your personal experience, your perspectives, and your background. It’s in our differences that we will find the power to keep revolutionizing the way people attend live events. Job Perks We are a remote-first, Nashville-headquartered company growing our team. As part of Project Admission, you will receive a competitive salary, stock options, and the option to work remotely. We also offer a company-sponsored 401k plan, unlimited PTO, as well as Health, Dental, and Vision insurance plans. We sincerely value a schedule that allows you to have a healthy work/life balance. We look at what you accomplish, not how long you’re in front of a computer. We want you to take vacation and we recommend at least three weeks per year, although it's totally up to you. It’s important to get out and do something outside of work. You will also notice our focus on transparency. We have regular company meetings where employees can chat openly with teams across Project Admission, as well as our co-founders. Additional Requirements • Preferred if you live in the U.S. and authorized to work in the U.S., • This position is not eligible for an employment visa., • Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Contact Us Corey Davis -

𝗧𝗶𝘁𝗹𝗲: Product Specialist 𝗟𝗼𝗰𝗮𝘁𝗶𝗼𝗻: Fully Remote (domestic & international travel required) 𝗖𝗼𝗺𝗽𝗮𝗻𝘆: ShopData | Henning (Valstone Portfolio) 𝗔𝗯𝗼𝘂𝘁 𝗦𝗵𝗼𝗽𝗗𝗮𝘁𝗮 | 𝗛𝗲𝗻𝗻𝗶𝗻𝗴 ShopData Systems has been a leading provider of industrial nesting and CAD-CAM sheet metal fabrication software for over 50 years, supporting manufacturers and fabricators across HVAC, structural steel, and general fabrication. Following its January 2026 merger with Henning Software — provider of Visual EstiTrack™, an ERP platform built for job shops, fabricators, and sheet metal manufacturers — the combined business now serves 3,000+ clients across Canada, the USA, Mexico, and Europe. ShopData | Henning is a Valstone company. Valstone is an industrial software conglomerate that acquires and operates mission-critical software businesses across agriculture, logistics, food processing, bulk materials, and manufacturing — with 19 acquisitions completed and a long-term, buy-and-hold approach to building businesses, not exiting them. Valstone is part of the Valsef Group, alongside Valsoft (130+ acquisitions, $3B+ valuation), Permanent Corp, Valnet, and Valsef Capital. 𝗔𝗯𝗼𝘂𝘁 𝘁𝗵𝗲 𝗥𝗼𝗹𝗲 This is a hands-on, individual-contributor role as the subject matter expert on ShopData software — splitting time across onsite customer training, virtual training, and technical support. Onsite engagements run 3–4 days for small groups of 1–5 attendees, delivered from the customer's office to the shop floor; virtual sessions are shorter and workflow-specific, often several a day. Between engagements, this person works tickets from the organization queue, owning escalated cases across audiences that range from machine operators and programmers to estimators, shop management, and IT. You're a road warrior who teaches — as comfortable on a shop floor as on a web session, able to read a room of mixed-skill operators and adjust on the fly, and happier solving it onsite than trading emails about it. Industry knowledge isn't required on day one — the ability to learn it fast, work independently, and leave every customer better at the software is. 𝗧𝗿𝗮𝗶𝗻𝗶𝗻𝗴 & 𝗗𝗲𝗹𝗶𝘃𝗲𝗿𝘆 • Deliver onsite and virtual training tailored to each customer's workflow, adjusting depth and language across mixed-skill audiences, • Conduct pre-engagement discovery to scope onsite sessions ahead of travel, • Develop and maintain training materials, guides, and documentation; build onboarding tracks and refresher content 𝗦𝘂𝗽𝗽𝗼𝗿𝘁 & 𝗘𝘀𝗰𝗮𝗹𝗮𝘁𝗶𝗼𝗻 • Work tickets from the organization queue during non-training time, • Own escalated cases from Support Engineers and cases requiring advanced product investigation and user training, • Route code-level issues to the Lead Engineer with full context, test solutions when provided, and facilitate customer delivery 𝗗𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻 & 𝗖𝗼𝗻𝘁𝗶𝗻𝘂𝗼𝘂𝘀 𝗜𝗺𝗽𝗿𝗼𝘃𝗲𝗺𝗲𝗻𝘁 • Document solutions and workarounds in the knowledge base; surface recurring issue patterns to product and support, • Stay current on releases and new capabilities, • Maintain ticket notes, time logging, and trip documentation 𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀 𝗠𝘂𝘀𝘁 𝗛𝗮𝘃𝗲 • Minimum 2 years delivering software training onsite at customer facilities, • Minimum 3 years in a combined remote training and software support role, • Able to train and support audiences from operators through IT and shop management, and to independently diagnose software, workflow, and machine-integration issues, • Proficiency with Microsoft Teams, TeamViewer or similar, Outlook, and ticketing systems, • Able to manage multiple concurrent engagements without dropped cases, and to work independently without daily oversight, • Comfortable using AI tooling as part of daily work — we use it heavily across support, training, and documentation; able to speak to how you use AI in work and everyday life 𝗦𝗵𝗼𝘂𝗹𝗱 𝗛𝗮𝘃𝗲 • Working knowledge of metal fabrication and shop floor operations — nesting and material yield, CAD-CAM programming, blueprint and DXF/DWG handling, CNC cutting, • ERP, shop management, or estimating platform exposure 𝗣𝗿𝗮𝗰𝘁𝗶𝗰𝗮𝗹 𝗗𝗲𝘁𝗮𝗶𝗹𝘀 • Location: Fully remote, working hours aligned to Central Time (8:00 AM – 5:00 PM), • Position type: Full-time, individual contributor, • Travel: ~12 customer training trips/year (domestic & international), • Reports to: Head of Support & Professional Services

Director of Information Technology Flying Horse Capital | Dallas, TX (Remote U.S. considered) | Full-Time About Flying Horse Capital Flying Horse Capital is a Dallas-based permanent capital firm that acquires and holds founder- and family-owned lower-middle-market businesses. Unlike traditional private equity, we have no exit timeline. We buy good companies from owners who care about what happens after they sell, preserve the legacy they built, and invest in the people, processes, and systems that allow those businesses to thrive for decades. Our portfolio currently includes two operating companies, with a third acquisition under LOI. We expect to continue acquiring businesses over the coming years, and we are building the shared infrastructure needed to support that growth. The Opportunity Every company we have acquired, and the one we are acquiring now, came to us without a true in-house IT function. Historically, IT was handled by outside providers, a part-time vendor, or whoever in the office "knew computers." Systems were often outdated, undocumented, and built up piecemeal over many years. Since acquiring our first two businesses, we have upgraded their core systems and engaged an outsourced partner for support. That approach has served us well at our current size. As we grow, we are bringing the function in-house. You will be Flying Horse Capital's first true IT hire. You will own technology across the entire portfolio, support our companies directly, and build a shared-service IT function that serves every business we own today and every business we acquire in the future. This is a hands-on role. You will set strategy, and you will also configure the firewall, onboard the new hire's laptop, and sit with the office manager to walk through a new system. We need a builder and a doer who is energized by starting from zero. What Makes This Role Different • You are building, not inheriting. There is no existing IT department, playbook, or team. You will design the function, the standards, and the operating model., • You will work across multiple companies. Each portfolio company has its own culture, history, and technology environment. You will bring consistency without losing sight of what each business needs., • Budgets are real. Our companies are lower-middle-market businesses. Every dollar matters, and every investment must earn its place. We need someone who knows how to get the most out of limited resources., • Change management is half the job. Many employees have used the same systems and processes for years. Success depends on earning trust and bringing people along, not simply deploying technology., • The horizon is long. We are not building for a three-to-five-year exit. We want someone who will help build this with us for the next 10 to 20 years. Key Responsibilities IT Strategy and Shared-Service Build • Develop and execute a multi-year IT strategy for Flying Horse Capital and its portfolio companies, • Design a shared-service IT operating model that scales efficiently as we add companies, • Define portfolio-wide technology standards for hardware, software, security, and support, • Determine which services should be in-house, shared across companies, or outsourced, and build the roadmap to get there, • Build the IT function over time, including future hiring, as the portfolio grows, • Serve as the primary technology advisor to FHC leadership and portfolio company CEOs and CFOs Infrastructure and Operations • Own networks, servers, cloud environments, endpoints, telecom, printers, and connectivity across all company sites, • Manage Microsoft 365 or Google Workspace environments, including email, file storage, collaboration, and licensing, • Implement and maintain identity and access management, including single sign-on and multi-factor authentication, • Establish reliable backup, disaster recovery, and business continuity plans for each company, • Standardize device procurement, deployment, and lifecycle management, • Create and maintain documentation for systems, configurations, network diagrams, and procedures, often for the first time Cybersecurity and Risk Management • Assess each company's security posture and close the most critical gaps first, • Implement foundational controls: MFA, endpoint protection, patch management, email filtering, and access reviews, • Develop IT policies covering acceptable use, access, data retention, and incident response, • Lead security awareness training for employees across the portfolio, • Coordinate with insurance carriers on cyber insurance requirements and renewals, • Support compliance requirements specific to individual portfolio companies as needed Business Systems and Applications • Evaluate, select, and implement business systems including ERP, accounting, CRM, field service, inventory, and HR/payroll platforms, • Partner with finance teams on system implementations, data migration, and reporting, • Identify opportunities to consolidate or standardize applications across companies where it makes sense, • Manage integrations between systems and reduce manual workarounds, • Evaluate practical applications of automation and AI tools that improve productivity without adding unnecessary complexity M&A Technology Diligence and Integration • Conduct IT due diligence on acquisition targets, identifying risks, required investments, and integration costs, • Build and refine a repeatable IT integration playbook for newly acquired companies, • Lead Day 1 readiness and post-close technology onboarding, including account migration, security hardening, and vendor transition, • Assess inherited vendors, contracts, and licenses at each new company and rationalize where appropriate, • Lead the IT integration of our third acquisition as an early priority Vendor, Contract, and Budget Management • Manage current outsourced IT providers and lead the transition of services in-house over time, • Negotiate and manage contracts with software, hardware, telecom, and managed service vendors, • Develop and own IT budgets for each portfolio company and for the shared-service function, • Track IT spend, identify savings, and eliminate redundant or underused tools and subscriptions, • Present investment recommendations with clear costs, benefits, and priorities End-User Support • Provide hands-on support to employees across all companies, both remotely and on site, • Establish a help desk process, ticketing system, and service expectations, • Manage onboarding and offboarding of employees, including accounts, devices, and access, • Build self-service resources and train employees to use their tools effectively Leadership and Change Management • Build trust with owners, operators, and employees who may be skeptical of change, • Communicate technology decisions in plain business terms, • Plan and lead implementations with realistic timelines, training, and support, • Respect each company's culture and history while raising the standard over time Your First Year First 90 Days • Meet leadership and key employees at each portfolio company and at FHC, • Complete an IT assessment of each company covering infrastructure, security, systems, vendors, contracts, and spend, • Identify and address the highest-priority security and operational risks, • Take ownership of the relationship with our outsourced IT provider, • Begin IT diligence and integration planning for our third acquisition First Year • Deliver a portfolio-wide IT strategy and shared-service roadmap, • Establish baseline security standards across all companies, • Complete technology integration of the third acquisition, • Stand up a help desk process and consistent support model, • Document systems and environments for every company, • Deliver a repeatable IT diligence and integration playbook for future acquisitions Longer Term • Operate a mature shared-service IT function supporting a growing portfolio, • Reduce dependence on outside providers where it creates value, • Hire and develop additional IT team members as the portfolio grows, • Make technology a competitive advantage for our companies and a reason sellers choose Flying Horse Capital Qualifications Required • 8+ years of progressive IT experience, including leading the IT function for one or more small to mid-sized businesses, • Proven hands-on technical skills across networking, infrastructure, cloud, endpoints, and security, • Track record implementing new systems in organizations with limited or no prior IT structure, • Experience working within constrained budgets and delivering practical, cost-effective solutions, • Experience managing managed service providers and technology vendors, • Strong working knowledge of Microsoft 365 and/or Google Workspace, Active Directory or Entra ID, and cloud platforms, • Excellent communication skills with both technical and non-technical audiences, • Willingness to travel to Dallas HQ and portfolio company sites Preferred • Experience in private equity, family office, holding company, or multi-entity environments, • Experience leading IT due diligence and post-acquisition integration, • ERP selection and implementation experience, • Background in industries such as industrial services, manufacturing, distribution, construction, or home services, • Relevant certifications such as CompTIA, Microsoft, Cisco, ITIL, CISSP, or Security+, • Experience building an IT function from the ground up Who You Are • A builder. You see a blank page as an opportunity, not a problem., • A doer. You are comfortable rolling up your sleeves and fixing things yourself., • Resourceful. You know how to solve problems without an unlimited budget., • Patient and persuasive. You understand that people adopt change when they trust the person leading it., • Organized. You bring structure, documentation, and discipline to messy environments., • Humble and accountable. You own outcomes and put the business ahead of ego., • Long-term minded. You want to build something lasting and grow with it. Location and Travel We will consider the best candidates anywhere in the United States. Preference will be given to candidates based in the Dallas-Fort Worth or Austin metro areas. This role requires regular travel to our Dallas headquarters and portfolio company sites, with additional travel during acquisitions and major implementations. Compensation • Competitive base salary, • Annual performance bonus, • Equity participation, • Opportunity to co-invest alongside Flying Horse Capital in future investments Why Flying Horse Capital • Be the first IT hire and shape the function from day one, • Build a shared-service model across a growing portfolio of businesses, • Work directly with firm leadership and portfolio company executives, • Share in the long-term value you help create through equity and co-investment, • Join a firm built on permanence, integrity, and respect for the businesses and families we partner with We are looking for someone to build this with us for the next 10 to 20 years.

As a Cashier you are accountable for the customer service and sales experience including: maintaining checkout standards; assisting with general operations such as Omnichannel, recovery and inventory; and upholding performance standards relative to shrink/safety and meeting performance standards associated with the role. • Customer Service & Sales - Greets and assists customers while providing excellent customer service. Demonstrates WORTH behaviors consistently. Partners where needed for additional support. Actively and enthusiastic engages customer while working to resolve problems and assist with credit, rewards and gift card programs. Promotes Findmore and other programs intended to drive sales and enhance customer service., • Checkout Standards - Completes checkout processes including returns and re-ticketing. Assists with the signing and merchandising standards at all checkouts while stocking and merchandising Impulse Fixtures and replenishment. Proactively calls for assistance when additional help is needed in checkout. Utilizes Point of Sale on Mobile Warrior device to support line management., • General Operations - Assists with Omnichannel efforts as needed. Assists with recovery, put backs and fitting room maintenance as needed. Participates in annual inventory processes, • Performance Standards - Supports company shrink and safety initiatives. Meets established performance standards for the role on a consistent basis, including (but not limited to) the company's iCAP program, product and service sales, customer service, profit, productivity, and attendance., • Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others., • Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes, • Proactively find ways to improve the customer experience; show the confidence and courage to do what's right; take action with energy and urgency, • Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude, • Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes, • Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency At this time, JCPenney does not anticipate closing this job opportunity. What you get: If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com About JCPenney: JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2022, JCPenney celebrates 120 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Pay Range USD $16.00/Hr -USD $20.00/Hr.

In this role, you will execute sales floor merchandising, pricing and recovery and deliver excellent customer service. What You'll Do • Execute store merchandising standards following merchandise and visual guidelines for product presentation in a timely and accurate manner., • Remerchandise and replenish sales floor as necessary based on sell through and seasonal changes with a focus on customer experience., • Engage customers by greeting them and offering assistance with products and services., • Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a timely manner., • Prevent loss by following all product protection standards., • Support and partner with other associates on merchandising incoming product. All associate roles at Kohl's are responsible for: • Acting with integrity, honesty and fostering teamwork in an engaged and inclusive culture., • Exercising good judgment and discernment when making decisions; taking appropriate partners as needed., • Demonstrating a customer service mindset, anticipating customer needs and satisfactorily resolving issues., • Supporting point of sale and customer service departments to deliver speed of service transactions while creating a compelling customer experience., • Meeting or exceeding individual goals (e.g., productivity, credit, loyalty)., • Accomplishing multiple tasks within established timeframes., • Following company policies, procedures, standards and guidelines., • Maintaining adherence to company safety policies for the safety of all associates and customers., • Receiving, understanding and proactively responding to direction from supervisors/managers and other company personnel., • Other responsibilities as assigned. What Skills You Have Required • Excellent customer service skills and ability to multi-task with strong attention to detail., • Verbal/written communication and interpersonal skills., • No retail experience required., • Must be 16 years of age or older., • Flexible availability, including days, nights, weekends, and holidays. Preferred • Client facing retail or service industry experience. Essential Functions • Ability to perform the accountabilities listed in the "What You'll Do" Section., • Ability to satisfactorily complete company training programs., • Ability to comply with dress code requirements., • Basic math and reading skills, legible handwriting, and basic computer operation., • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed., • Ability to maintain prompt and regular attendance and meet scheduling requirements as set by the company., • Perform work in accordance with the Physical Requirements section. Physical Requirements • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift., • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis., • Ability to stand/walk for the duration of a scheduled shift., • Ability to visually verify information and locate and inspect merchandise., • Ability to comply with health and safety standards. Pay Range: $14.00 - $20.20 Kohl's offers a variety of benefits to associates depending on full-time/part-time status and work hours, including: WORK LIFE BALANCE (PTO, Vacation Buy Program, Parental Leave), HEALTH & WELLNESS (Medical, Dental, Vision and other short and long term disability programs, Emergency health and wellness programs such as Accident Protection Plans, Critical Illness Plans and more), SAVINGS & RETIREMENT BENEFITS (401k, Flexible Spending Accounts and associate discount programs with Kohl's partners), INSURANCE PROGRAMS (Life Insurance for you, your family or your pet, as well as other protection programs), and LIFE EVENTS (Legal and adoption assistance benefits).

Come and work for Envoy Air, an American Airlines Group Company, at ROC and watch your career take off! You will join a stable, fun, secure, and fast-growing team committed to providing outstanding customer service. We are hiring immediately, with no experience required! Pay rate - $16.33 / HR What's in it for you? • Travel for free with your family and friends on flights across the American Airlines global network, • Comprehensive benefits package which includes health, dental, prescription and vision coverage so you stay healthy, • 401(k) program upon hire (depending on the workgroup, employer contributions to your 401(k) are available after one year) which allows you to start saving for your future, • In this entry level position, you can enjoy paid on the job training and development programs to take your career to the next level, • Both full-time and part-time positions available, • Flexibility through the ability to trade shifts, as well as available overtime if you are an overachiever, • Take advantage of our major discounts on hotels, cars, cruises and more and become a travel planning expert What you will be doing! • Do you find joy and satisfaction in helping people? As a Customer Service Agent, you will leave everyday feeling fulfilled because you have the power to create a positive start to a passenger's trip. Don't let that smile go to waste, be the first to greet them and provide a seamless check-in and ticketing experience, • This position provides the perfect balance if you enjoy computers and learning new programs. You will be able to utilize our reservation/ticketing software to rebook itineraries and issue boarding passes all while interacting with the customers in a courteous, efficient, and friendly manner, • No time for the gym? No problem! You will get a good workout in while lifting the customers' bags onto the belt and seeing them off to their destination, • This is not a repetitive 9-5 job. Our shifts may vary and include irregular and/or extended hours, weekends, and holidays. Make Envoy your long-term career as the shifts become better and better the longer you are with the company! Requirements: • Must be able to carry, bend, lift and turn with bags weighing up to 75 pounds, • 18 years or older, • High school diploma, GED, or international equivalent, • Ability to pass a pre-employment drug screen and background check, • Authorized to work in U.S. without sponsorship, • Must possess at least one form of TSA-acceptable identification for business travel purposes. Explore and gain more insight into Envoy Air at the following link: Envoy Job Videos Envoy Air is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled/LGBT. Envoy Air Inc., a wholly owned subsidiary of American Airlines Group, provides regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights.

Job DescriptionAbout the Company At Current, everything starts with people. We believe that when you invest in talent through opportunity, development, and support, you unlock growth for individuals, firms, and clients alike. That’s why we’ve built a platform designed to give our people access to more: more learning, more collaboration, and more ways to grow their careers than any single firm could offer on its own. Founded in 2023, Current has rapidly become one of the fastest-growing accounting platforms in the country, partnering with more than 40 leading accounting firms across the United States. Today, our community includes over 2,000 professionals, 30+ offices nationwide, and a growing global workforce that supports clients around the world. Backed by Thrive Capital, Bessemer Venture Partners, and Springdale Industries, Current is investing heavily in technology, artificial intelligence, and workforce innovation to help modernize the profession. Our leadership team has a proven track record of building and scaling successful businesses, with prior ventures generating more than $3 billion in combined enterprise value. We’re building something bigger than a traditional accounting firm: a platform where talented people can grow faster, learn more, and do more meaningful work. Whether you join Current, one of our partner firms, or our global team, you’ll be part of a community shaping the future of the profession. Company Overview: Bowers Accountants & Advisors stands as a renowned firm in the realm of public accounting, distinguished for its provision of top-tier audit, assurance, and advisory services. As a proud member of the AICPA’s G400, encompassing the Top 300 Firms nationally, we maintain a robust reputation grounded in integrity, professionalism, and unparalleled expertise. Job Summary: Are you an organized, detail-oriented professional who enjoys supporting a team and helping things run smoothly? Bowers Accountants + Advisors is seeking an Administrative Specialist to join our collaborative administrative team in Rochester, NY. In this role, you will be an important part of the day-to-day operations of our growing public accounting firm, providing administrative support to firm leadership, professional staff, and clients. This position offers the opportunity to develop new skills, work alongside experienced professionals, and contribute to a team-oriented environment where your work makes a meaningful impact. This is primarily an in-office position that offers flexibility and the opportunity to work in a professional, supportive environment. Additional evening and occasional weekend hours may be required during our busy season (January through April 15). This position offers opportunities to expand responsibilities and grow within our administrative teams! Salary: $22.00 - $28.00 per hour What You'll Do: • Provide administrative support to firm leadership and professional staff, • Format financial statements and supporting documentation for client delivery and review, • Process tax returns and assist with related administrative workflows, • Manage requests through the firm's administrative ticketing system, • Assist with document management, organization, and internal communications, • Support special projects and cross-functional initiatives across the firm, • Maintain confidentiality and accuracy when handling client and financial information, • Welcome clients, answer incoming calls, and assist with client inquiries, • Coordinate and distribute client documents and correspondence, • Collaborate with administrative team members to ensure efficient office operations What We're Looking For • Associate degree preferred or equivalent of professional work experience, • Two or more years of administrative experience in a professional office environment, • Strong organizational skills with exceptional attention to detail, • Excellent verbal and written communication skills, • Ability to prioritize multiple responsibilities and meet deadlines, • Proficiency in Microsoft Office, including Word, Excel, and PowerPoint, • Strong customer service mindset and professional demeanor, • Ability to work independently while contributing to a collaborative team environment, • Positive attitude, adaptability, and willingness to learn Why Join Us? • Supportive and collaborative team culture, • Opportunity for professional growth and development, • Exposure to a variety of business operations and professional services, • Stable and growing organization, • Meaningful work supporting clients, leadership, and firm operations Compensation & Benefits The total rewards package at Current includes base salary and benefits. Our salary ranges are competitive within the accounting industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers. We provide a robust benefits package, including: Health, Dental, and Vision Insurance (with options for fully paid employee only coverage for health and dental) Company-Paid Life and Long-Term & Short-Term Disability Insurance Ancillary Benefits such as supplemental life insurance, critical illness, and accident insurance Classic Safe Harbor 401(k) Plan with employer contributions Opportunities for professional growth, learning, and development including access to Becker and LinkedIn Learning Equal Opportunity We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other applicable legally protected characteristic.

Job Description NON SUPERVISORY JOB TITLE: IT Support Technician DEPARTMENT/PROGRAM: Information Technology SUPERVISOR: IT Manager FLSA STATUS: Non-Exempt GRADE: 76 salary range: $20.00-$24.00 [commensurate with education, level of certification, and experience] JOB SUMMARY: Works under the direction of the IT Manager and in conjunction with other IT staff to provide hardware and software technical support for end users. Carries out all job responsibilities with fidelity and accountability to the Agency’s Mission, Vision, Values, Guiding Principles and Strategic Plan. This is an in-person position. ESSENTIAL FUNCTIONS: • Install, diagnose, configure, repair, deploy, relocate, maintain and upgrade all computer hardware and accessories (end-user equipment) as well as software (end-user applications and operating systems)., • Provide timely technical support to all staff, in person, by telephone, or via email or chat., • Maintaining updated ticket status, documenting progress on all issues using the agency’s helpdesk ticketing system., • Manage the inventory and audit process of all IT assets, including maintaining asset deployment records and life-cycles., • Provide timely and effective communication to staff during ongoing IT outages., • Exhibit professional customer service while troubleshooting and resolving support requests., • Uphold best security practices while working on company software, hardware, and network., • In collaboration with the IT Team, assist in the creation and maintenance of end-user documentation, support procedures, and knowledgebase articles., • In collaboration with the IT Team, participate in the delivery of training sessions to staff., • Set up building access via badges based on IT Support Requests., • Demonstrate, promote, and practice cultural competency toward clients and staff through respect and understanding achieved through training and Agency cultural activities. POSITION SPECIFICS: Education: Minimum AA Degree in IT or related field, or equivalent experience. Experience: 1 year of tech support hands-on experience Skills: • Strong understanding and proficiency in Microsoft Office applications and Microsoft Windows 10/11 operating systems, including installation, configuration, and troubleshooting., • Strong troubleshooting and diagnostic skills., • Detail-oriented, organized, self-motivated, able to quickly adjust priorities and address multiple issues at a time., • Ability to work independently and on a team, demonstrating dependability and accountability., • Effective interpersonal skills for interaction with all levels of staff., • Strong communication skills (both oral and written), with proficient typing skills., • Other responsibilities as determined by IT Manager. Physical Demands: • Ability to lift and move equipment up to 50 lbs., • Ability to sit for extended periods of time., • Ability to use a computer and look at computer screens for extended periods of time. Other: Valid NYS Driver’s License preferred. Travel: Local travel to our sites. COMPETENCIES: Leading Self • Character and Courage (Integrity and Trust)-, • Do the right thing, because it is the right thing, even when no one is looking. Truth to Power., • Customer Focus, • Build positive relationships through communication and collaborative problem solving., • Commitment to Diversity, Inclusion, Justice and Equity, • Believe in the dignity and humanity of all people to reach their full potential.

Job Description Lifetime Assistance – Help Desk Support Technician Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual and developmental disabilities. Working with us goes beyond just a job—it’s a chance to transform lives, including your own. Position Overview: Job Title: Help Desk Support Technician Location: Rochester, NY 14624 Department: Information Technology (IT) Reports To: Help Desk Supervisor Employment Type: Full-Time, Non-Exempt Pay Range: $21 - $26 per hour Location Type: On-Site Why You Should Work for Lifetime Assistance? • No-Premium Health Insurance: Access comprehensive healthcare without added cost., • Education Support: Tuition assistance, scholarships — 50% off tuition for two courses per semester plus up to $3,000 scholarship per semester — plus micro-credential stipends up to $750 and SUNY partnerships., • Paid Training & Coaching: Receive hands-on onboarding with a Success Coach, immersive learning, e-learning, and ongoing paid training., • Career Growth: Clear pathways to advancement, leadership training, and coaching support., • Work-Life Harmony: Generous paid time off and supportive scheduling., • Join a Caring Culture: Be part of a compassionate, mission-driven team that values every person — both those we support and our employees alike. Your Core Responsibilities: Help Desk Support & Troubleshooting • Respond to Help Desk requests received by phone, email, or ticketing system and provide timely, professional technical support., • Troubleshoot and resolve hardware and software issues involving PCs, laptops, printers, and other networked devices., • Escalate complex or unresolved technical issues to the appropriate IT leadership as needed., • Maintain current knowledge of agency technology systems, security protocols, and IT best practices. Customer Service & End-User Support • Provide responsive and professional customer service while addressing the technical needs of agency staff., • Assist employees with general technology questions, system navigation, and day-to-day technical issues., • Communicate technical information clearly and effectively to users with varying levels of technology experience., • Help create a positive and consistent user experience across agency technology platforms. IT Projects & Initiatives • Assist with the coordination and execution of IT projects and technology initiatives., • Track project tasks, communicate updates, and provide end-user support throughout project lifecycles., • Identify and communicate potential risks, barriers, or delays that may impact project completion., • Serve as project coordinator for assigned IT initiatives as needed. Systems, Assets & Administrative Support • Process IT-related purchase orders and assist with maintaining accurate inventory of agency technology equipment and assets., • Receive and track equipment and maintain accurate information within IT asset management systems., • Review vendor invoices for accuracy and assist with tracking technology contracts and renewals., • Coordinate with vendors and internal departments to support timely processing of technology purchases and services. Security & Compliance • Follow established agency IT policies, procedures, security standards, and best practices., • Support the secure handling of agency systems, data, equipment, and user access., • Maintain awareness of security requirements involving authentication, endpoint protection, and agency technology., • Participate in ongoing training to remain current with IT security practices and system updates. Agency-Wide Technical Support • Travel to agency locations as needed to troubleshoot technical issues, deliver or install equipment, and provide on-site support to staff., • Support technology needs across agency departments and programs., • Perform other related duties as assigned by the Help Desk Supervisor or designee. What You Bring: Education & Experience • Associate degree in Information Technology or a related field required., • One (1) to five (5) years of technical support experience in a corporate or secure environment., • Valid driver’s license and reliable transportation required. Technical Knowledge • Strong knowledge of Windows-based PC and laptop configuration, troubleshooting, and support., • Familiarity with Active Directory, Multi-Factor Authentication (MFA), Single Sign-On (SSO), and endpoint security., • Experience with Microsoft Office 365 applications, including Outlook, Teams, and OneDrive., • Knowledge of networked devices, including printers and scanners., • Experience working with Help Desk ticketing systems preferred., • A+, Security+, or other relevant IT certifications preferred. Troubleshooting & Problem-Solving • Strong technical troubleshooting and problem-solving abilities., • Ability to identify, research, and resolve common hardware, software, and user-access issues., • Ability to recognize when an issue requires escalation and communicate relevant information to other IT team members., • Strong attention to detail and commitment to accurate documentation. Communication & Customer Service • Excellent verbal and written communication skills., • Strong customer service skills and a commitment to providing timely, professional support., • Ability to explain technical concepts and instructions clearly to users with varying levels of technical knowledge., • Ability to interact professionally and effectively with employees throughout the agency. Organization & Collaboration • Ability to organize and manage multiple tasks and support requests simultaneously., • Ability to prioritize responsibilities based on urgency and operational needs., • Ability to work independently while also collaborating effectively as a member of the IT team., • Dependable, detail-oriented, and responsive to changing technology and support needs. Our Mission & Culture: • Mission-Driven Work: Empowering individuals to live with independence and purpose—here, your work truly matters., • Inclusive & Supportive: A workplace built on respect, dignity, and a shared vision of inclusion., • Community Impact: Join efforts that reflect Lifetime Assistance’s dedication to community partnerships and enhanced quality of life for all. Are You Ready to Begin? If you’re a compassionate leader ready to take the next step in your human services career, apply today and join us in building lives of independence—one person at a time. Equal Opportunity Employer Lifetime Assistance is proud to be an Equal Employment Opportunity employer. We celebrate diversity and are committed to inclusive hiring practices without regard to race, religion, gender, age, disability, or other protected characteristics. “I am part of something bigger… Being a Lifetime Assistance employee means everything to me.” — Kimberly C, Family Coordinator of Community Services, celebrating her 30th year with us

Job Description Entre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. We are seeking an experienced Desktop Support Technician to provide on-site technical support and troubleshooting for end-user hardware, software, and network-related issues for our client. The ideal candidate will be a proactive problem-solver with strong technical expertise and excellent customer service skills, capable of resolving a broad range of IT support tasks independently and efficiently. Key Responsibilities: • Acts as a liaison with end-user for computer related issues and escalations., • Acts as a technical resource in assisting customers to assess and resolve hardware and software issues., • Install and configure computers, monitors, and peripherals such as printers, scanners, smartphones and other related hardware., • Upgrade operating systems and software., • Assist with new project requests as needed., • Create and update documentation as needed., • Track and document, within the ticketing system, progress and steps taken to resolve issues., • Performs and assists in hardware and software maintenance services., • Report on trends., • Participate in the major incident identification and resolution process., • Performs on-call responsibilities., • Able to work a flexible schedule (hours may vary), work after-hours calls, may include some evenings and weekends as needed., • Maintains a high degree of computer expertise., • Troubleshoots and resolves tickets for issues and requests for new mobile equipment, features, and functionality for customer's in-person, remotely, and by phone support., • Maintains mobile device inventory management., • Provides Level I technical support in assisting IT Support Services team members with setup, configuration, maintenance, and reported problems for mobile devices., • Performs other duties as assigned. Minimum Qualifications: • Associate's degree in Computer Science or related field preferred., • 2-3 years of Information Technology experience preferred. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. #desktopsupporttechnician

Job Description Job Summary THIS ROLE IS 100% ONSITE AT THE CLEINT'S SITE IN ROCHESTER, NY. This role is for someone with prior Project Supervisory experience supporting desktop users (Hardware Replacement, Windows Upgrades, PC Refresh, WIN7 / WIN10, etc.) and providing support in the datacenter. PTY TECH, LLC Contract 100% onsite in Rochester NY | Qualifications: Key skills: Windows 7/10, Office 2013/O365, mobile device management. Hardware would range from desktops/laptops/workstations/ thin clients. Knowledge of ticketing platforms is key and knowledge of ITIL fundamentals is a plus. Prior experience Installing, configuring, and troubleshooting WIN7/10 desktops & laptops. Prior experience supporting a client’s datacenter operations. · In depth understanding of project management terminology and methodology Knowledge and experience in ServiceNow are a big plus. Ability to do project planning, budget estimation and management, resource planning and assessment, financial planning, and reporting. Excellent Customer Service skills Can manage small project teams Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor Has 3-5 years of experience Responsibilities: Work with and under the direction of the Project Manager to ensure adherence with program goals and SLA attainments Liaise with business financial leads and users to help in tracking Charge back to Project cost center. Will coordinate with selected vendors to ensure smooth delivery of services to all end users and datacenter stakeholders. ·This individual will be responsible for planning and coordination of all end user services and desktop support required by end users. Active contract tracking and management. Presenting / Reporting results in various forums Liaise with vendors to generate POs / Initiate SOW reviews and signoffs Help generate agenda and schedule business meetings (X-line sponsor/Application governance board) Assist the team in change management activities (where applicable) Provide technical assistance with computer hardware and software Recommend hardware and software improvements Track customer issues and resolutions

Job DescriptionEntre Computer Services is Rochester's leading provider in technology services including Managed Services, IT Infrastructure Engineering & Architecture, Application Development, Hardware & Software Sales, and IT Outsourcing & Recruiting. Entre has been headquartered in Rochester, NY since 1984, and serves organizations both regionally and nationally. Entre is a family-oriented organization that provides great flexibility in professional growth, offers resources for individual success in a team environment, and recognizes the importance of work-life balance. Job Description: We are seeking a skilled Service Desk Engineer to join our team. The ideal candidate will possess a strong technical background with expertise in Active Directory maintenance, Windows Server OS and proficiency in managing Office 365 environments. The Service Desk Engineer will play a critical role in providing technical support and maintaining the IT infrastructure to ensure seamless operations within the organization. Key Responsibilities: • Respond to service desk tickets and requests in a timely manner, ensuring high levels of customer satisfaction., • Administer Office 365 environments, including user provisioning, licensing, email configuration, and SharePoint/OneDrive management., • Manage Windows Server operating systems, including installation, configuration, and ongoing maintenance., • Perform maintenance and administration tasks for Active Directory, including user management, group policies, and domain controller management., • Manage user access and permissions related to network and security systems., • Monitor network performance and respond to alerts to minimize downtime., • Maintain detailed and accurate documentation of support tickets, configurations, and processes., • Ensure compliance with IT policies, procedures, and security standards., • Participate in on-call rotation or after-hours support as required., • Document processes, procedures, and configurations to maintain accurate records and facilitate knowledge sharing. Required Skills & Qualifications: • 3+ years of experience in a service desk or IT support role with a strong focus on customer service., • Experience working with ITSM ticketing systems (e.g., ConnectWise)., • Knowledge of Active Directory, group policies, and user provisioning., • Experience with Windows and/or macOS environments, • Experience troubleshooting Microsoft 365-related authentication, email, application, and connectivity issues., • Hands-on experience supporting VPNs, remote access, and site-to-site tunnels., • Strong analytical and problem-solving skills., • Excellent communication and interpersonal skills., • Ability to work independently and collaboratively in a fast-paced environment. Preferred Qualifications:, • Industry certifications such as CompTIA Network+, CCNA, Fortinet NSE, or similar., • Familiarity with ITIL best practices., • Experience developing and maintaining PowerShell scripts to automate administrative tasks, system configurations, and routine IT processes. Equal Employment Opportunity We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Entre, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.

Job Description Job Title: IT Service Desk Technician Department: Information Technology Location: Rochester, NY Classification: Nonexempt Reports To: Director of Information Technology About the Firm: It is an exciting time to be at Woods Oviatt Gilman. As the firm grows, we work hard to maintain a workplace that is enjoyable day to day and one you can be proud of in the community. We recognize the importance of work/life balance and offer a range of programs that support it. Position Summary: The IT Service Desk Technician is the first point of contact for firm personnel seeking technical support. Working in a fast-paced professional services environment, the Technician supports a cloud-based Microsoft 365 workplace, a mobile laptop fleet, and the firm's legal applications, for users both in the office and working remotely. Success in this role calls for quick response, clear communication, and methodical troubleshooting. The position offers a defined path for growth for the right candidate. Duties and Responsibilities: • Serve as the first point of contact for internal users requesting technical assistance, by phone, email, ticket, and in person, • Log, categorize, prioritize, and track requests in Jira, the firm's IT Service Desk ticketing system, • Diagnose and resolve hardware, software, application, and network connectivity issues, escalating to senior IT staff when appropriate, • Support Microsoft 365 and the firm's cloud applications, including Outlook and Exchange Online, Teams, SharePoint, and OneDrive, • Administer day-to-day identity and access tasks, including account setup, password resets, group and license assignment, and multifactor authentication enrollment and troubleshooting, • Support the firm's laptop fleet through Microsoft Intune, including device enrollment, configuration, application deployment, and encryption and recovery key handling, • Support NetDocuments, DocuSign, Kofax, and other firm applications, and assist users with document workflows, • Provide remote support to attorneys and staff working off-site, including VPN, remote access, and connectivity troubleshooting, • Complete onboarding and offboarding tasks, including equipment provisioning, account and access changes, and asset tracking, • Recognize and promptly escalate phishing reports and suspected security incidents in accordance with firm procedures, • Own tickets through to resolution, providing status updates to users and following up after a fix to confirm the issue is closed, • Document solutions and workarounds, and contribute to the firm's internal knowledge base and support best practices, • Support the firm's managed print environment, including first-level troubleshooting and coordination with the managed print services vendor, • Share recurring issues, user feedback, and process improvement suggestions with the IT team and management, • Build and maintain working knowledge of new technologies adopted by the firm Technical Skills: Required • Microsoft 365 and cloud collaboration: Word, Excel, Outlook, PowerPoint, and Teams, including support for Exchange Online, SharePoint, and OneDrive, • Identity and access: Microsoft Entra ID or Active Directory account administration, and multifactor authentication support, • Endpoint management: Windows 11 in a managed environment, Microsoft Intune or comparable MDM, and device encryption and recovery, • Service desk tooling: hands-on experience with Jira, including ticket creation, queue management, and workflow, • Remote support: VPN clients, remote access and remote-control tools, and Wi-Fi and home network troubleshooting, • Networking fundamentals: working understanding of TCP/IP, DNS, and DHCP sufficient to isolate connectivity issues, • Hardware and peripherals: laptop support, mobile device support, docking stations, printers, and multifunction devices, • Applications: Kofax Power PDF, and Microsoft Edge as the firm's standard browser Preferred • Experience supporting a document management system, ideally NetDocuments, • Experience with DocuSign or another e-signature platform, • Familiarity with Confluence or another knowledge base platform, • Basic PowerShell for routine administrative tasks, • Prior experience in a law firm or other professional services environment, • Relevant certifications such as CompTIA A+, ITIL Foundation, or a Microsoft 365 endpoint administrator credential Qualifications and Competencies: • Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users, • Demonstrated troubleshooting and problem-solving ability, including the judgment to know when to escalate, • Proven ability to work collaboratively as part of a team, • Consistent accuracy and attention to detail in both technical work and documentation, • Ability to organize, prioritize, and manage competing requests in a high-volume environment, • A respectful, friendly, and service-oriented approach to colleagues at every level of the firm, • Ability to influence outcomes and improve processes constructively and without confrontation, • Analytical, curious, and process-oriented, with an interest in continued technical development, • Discretion and sound judgment in handling confidential and privileged information Education and Experience: • Bachelor of Science in Information Technology, Computer Science, or a related field, or equivalent practical experience, • Two or more years of experience in an IT service desk or help desk support role Physical Requirements: The following are representative of the physical demands of this position. Reasonable accommodations may be made for qualified individuals with disabilities. • Ability to transport and position computer equipment, printers, and related hardware, • Ability to bend, reach, and remain standing for extended periods, • Ability to lift and move items weighing up to 50 pounds Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. This is a snapshot of the core functions and responsibilities. All inquiries will be handled with the utmost confidentiality. The compensation range for this position is $55,000- $65,000 annually, representing our good faith and reasonable estimate of the potential compensation at the time of posting. Actual compensation will be determined based on various factors, including the candidate’s qualifications, experience, skill set, and office location. Woods Oviatt Gilman LLP is an Equal Opportunity Employer. We value an open mind, dedication to work, and a collaborative spirit. We hire based on these qualities, a job’s requirements, our business needs, and an applicant’s qualifications. We do not tolerate discrimination or harassment of any kind—in the hiring process or in the workplace. We comply with the ADA and consider reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential functions. We participate in E-Verify. We will provide the federal government with employees’ Form I-9 information to confirm authorization to work in the U.S. We will only use E-Verify once an employee has accepted a job offer and completed Form I-9.

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