Technical Product Manager - Returns
29 days ago
Los Angeles
Job DescriptionDescription SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, shapewear, and essentials. We are setting new standards by delivering technically innovative, comfort-driven products with elevated design for everybody. At the intersection of culture, innovation, and commerce, SKIMS is a global brand redefining modern apparel. Our teams are built on creativity, collaboration, and operational excellence, and we are committed to fostering an inclusive, high-performance environment where ambitious, curious, and values-driven individuals can do the best work of their careers. As we continue to scale globally, our HQ teams play a critical role in shaping strategy, building world-class infrastructure, and driving sustainable growth across markets. We are seeking a Technical Product Manager, Returns to own the strategy, development, and optimization of return experiences across ecommerce and retail channels. This role will focus on back-end integrations that enable seamless return flows—ensuring efficiency for operations teams, accurate financial reconciliation, and a frictionless experience for customers. The TPM will be responsible for return workflows spanning Narvar, Shopify, OMS, and NetSuite, with a strong emphasis on building and maintaining robust system integrations. This role will partner closely with the Digital Commerce Product Manager, who owns customer-facing experiences, while this role ensures the supporting back-end infrastructure and integrations with OMS, NetSuite, and logistics providers are reliable and scalable. Key Responsibilities Returns Experience & Integration Ownership • Optimize internal workflows for return initiation, RMA creation, inventory disposition, and refund processing., • Manage integrations between Narvar, Shopify, OMS, NetSuite, and 3PL partners to support automated returns., • Ensure accurate, real-time flows of data for RMAs, refunds, inventory adjustments, and financial reconciliation., • Partner with engineering and integration teams to modernize return workflows and reduce manual overhead.Reverse Logistics Strategy, • Collaborate with Operations, Logistics, and 3PLs to design scalable return processing, routing, and restocking workflows., • Identify opportunities for cost reduction, automation, and sustainability improvements (e.g., consolidation, donation,etc).Technical Product Leadership, • Translate complex return requirements into technical specifications, user stories, and data flow diagrams., • Partner with engineering to scope, prioritize, and deliver return system enhancements using Agile practices., • Monitor and troubleshoot back-end integrations with OMS, ERP, and 3PL systems.Cross-Functional Collaboration, • Partner with Digital Commerce PM on end-to-end return initiatives to ensure alignment between customer-facing and operational systems., • Work with CX, Finance, and Accounting to ensure accurate refund/credit processing and reconciliation., • Lead pilots and process improvements in collaboration with warehouse and operations teams.Quality Assurance & Training, • Support UAT and QA for return-related features and integrations., • Implement dashboards and reporting for return volumes, costs, and customer impact., • Maintain detailed documentation of return flows, integrations, and policies., • 5–7 years of product management experience, ideally in ecommerce, retail systems, or reverse logistics., • Hands-on experience with Narvar (or Happy Returns or similar), Shopify, OMS, and NetSuite ERP., • Strong understanding of return workflows: RMA creation, shipping labels, restocking, refurb/disposition, refund processing., • Experience with integration platforms (e.g., Celigo) and API-based workflows., • Familiarity with 3PL integrations, warehouse systems, and reverse logistics strategies., • Strong analytical skills with ability to balance CX, operational efficiency, and financial impact. Benefits, Culture and PerksBenefits and Culture • Up to 100% Company Paid Healthcare (medical, dental, vision), • Kind Body Fertility Benefits, • 401(k) savings plan with up to 4% match, • Unlimited PTO, • Full Access to LinkedIn learning, • Employee Discounts Perks (HQ Location), • Free weekly catered lunch at HQ – M/T/W/Th, • Dog-Friendly office on a Thursday and Friday, • Free Swag Giveaways, • Annual Holiday Party, • Annual Summer Party, • Invitations to pop-ups and other company events, • Complimentary daily office snacks and beverages