Visitor services assistant jobs in New York, NYCreate job alerts

About Us: All Attractions City Tours is one of the leading tour providers in the city, offering visitors unforgettable sightseeing experiences, from iconic landmarks to immersive cruises. We pride ourselves on providing exceptional service and creating seamless, memorable adventures for all our guests. Position Overview: We are looking for a dedicated and detail-oriented Customer Service Representative to join our guest support team. This role is focused on handling customer disputes, addressing inquiries, resolving issues, and ensuring an outstanding customer experience throughout their journey with us. ** Responsibilities:** - Handle customer inquiries, complaints, and disputes via phone, email, text, and in person. - Investigate and resolve billing issues, chargebacks, and refund requests with professionalism and accuracy. - Document customer concerns and resolutions clearly in our internal systems. - Provide timely updates to customers regarding ticketing issues, schedule changes, and policies. - Collaborate with sales agents, management, and operations to ensure alignment on guest resolutions. - Educate customers on our tour offerings, schedules, and booking processes. - Assist with pre- and post-tour support, helping guests navigate any questions or concerns. - Maintain a calm, empathetic, and solution-focused approach even in high-stress situations. ** Qualifications:** - Previous customer service experience (tourism or hospitality industry a plus) - Strong conflict resolution and problem-solving skills - Excellent verbal and written communication - Ability to multitask and stay organized in a fast-paced environment - Professional, positive, and patient demeanor - Basic knowledge of platforms like Square, PayPal, or similar payment processors is a plus - ** Benefits:** - Flexible schedule options - Opportunity to grow within a dynamic tourism company - Supportive team culture - Discounts on tour experiences

Are you a warm, friendly, and detail-oriented professional who loves creating a welcoming environment? NYHO is seeking a Real Estate Receptionist to be the Director of First Impressions—the friendly face that greets our staff, clients, and visitors while ensuring smooth day-to-day office operations. If you thrive in a fast-paced setting, have a heart for customer service, and enjoy supporting a dynamic team, this is the perfect opportunity for you! Compensation: Salary Range: $40,000 - $60,000 Paid Time Off Compensation: $40,000 - $60,000 yearly Responsibilities: Be the first point of contact for all visitors, agents, and clients, providing exceptional service in person and over the phone. Maintain a welcoming and professional office area. Assist with administrative duties, including handling mail, checks, and packages. Answer and direct phone calls, emails, and inquiries to the appropriate departments. Support agents with transactional management, schedules, and office resources. Manage office calendars, meetings, and daily events. Assist with marketing efforts, social media communication, and agent engagement. Provide basic tech support for office tools, including email, printers, and scheduling systems. Help coordinate office events and meetings to foster a positive and collaborative work environment. Qualifications: A friendly and professional demeanor with strong interpersonal skills. Excellent organizational abilities and attention to detail. Proficiency in Microsoft Office, Google Suite, Adobe Acrobat. Strong multitasking and problem-solving skills in a fast-paced environment. A team player with a proactive approach to office support and operations is essential. Prior experience in reception, customer service, or an administrative role (real estate experience is a plus). About Company NYHO is a dynamic real estate brokerage in The Bronx, NY, known for our commitment to innovation, goal achievement, and a collaborative culture. We believe in providing our staff with top-tier support backed by decades of proven results, to help them thrive in their careers. As a Market Center, we emphasize teamwork, personal growth, and a passion for serving clients and the community. Join us and be a part of a company that values excellence, service, and leadership in the real estate industry! Job Type: Full-time Pay: $40,000.00 - $100,000.00 per year Benefits: 401(k) matching Employee discount Paid time off Parental leave Relocation assistance Retirement plan Tuition reimbursement Schedule: Monday to Friday Weekends as needed Ability to Commute: Bronx, NY 10467 (Required) Ability to Relocate: Bronx, NY 10467: Relocate before starting work (Required) Work Location: In person

We are seeking a detail-oriented and organized Office Clerk to join our team. The ideal candidate will play a vital role in ensuring smooth office operations by performing various administrative tasks. This position requires strong customer service skills and proficiency in office software, making it essential for maintaining effective communication and support within the organization. Responsibilities Greet and assist visitors at the front desk, providing excellent customer service. Manage incoming calls and respond to inquiries with professionalism. Perform data entry and maintain accurate records using computerized systems. Utilize Google Suite for document creation, scheduling, and collaboration. Proofread documents for accuracy and clarity before distribution. Provide administrative support to team members as needed, ensuring efficient workflow. Handle customer support inquiries, addressing concerns promptly and effectively. Maintain an organized filing system for easy retrieval of documents. Experience Previous experience in an administrative role is preferred but not required. Strong customer service skills with a friendly demeanor. Familiarity with front desk operations and office procedures is a plus. Proficient in using Google Suite applications (Docs, Sheets, Calendar). Excellent proofreading skills to ensure high-quality documentation. Bilingual Chinese candidates are encouraged to apply to enhance communication with diverse clients. A willingness to learn and adapt in a fast-paced environment is essential. Join our team as an Office Clerk where your contributions will help create a positive experience for both our clients and staff! Job Type: Full-time Pay: $20.00 - $21.00 per hour Expected hours: 35 per week Benefits: Health insurance Paid time off Schedule: 8 hour shift Day shift Monday to Friday No nights No weekends Work Location: In person

Position: Custodian Program/Department: Young Women’s Shelter Reports to: Program/Site Director, Facilities Coordinator or Director of Facilities Work Location: 968 3rd Ave., Brooklyn NY, 11232 tatus/Hours: Full time - Hours - 8:00 am-4:00pm with ability to some evenings and weekends depending on program needs Salary Range: $16.50 per hour - $16.50 per hour FLSA Status: Non-Exempt Position Summary The custodial worker is responsible for maintaining the interior and exterior of the building, ensuring a safe, clean and pleasant environment for all staff, residents and visitors. Responsibilities: Provide daily cleaning of the facility and facility grounds, including snow and ice removal. Maintain the exterior of the building free from graffiti and other conditions that are unsightly. Perform routine maintenance inspections. Conduct routine inspections and perform seasonal cleaning and repairs of A/C and heating units. Strip and wax floors. Clean and replace light bulbs, clean light fixtures. Remove debris/leaves from the roof to unclog drains and prevent building leaks. Clean all bathrooms including fixtures, urinals, toilets, wash halls and tiles. Remove, Recycle, garbage and trash. Keep inventory of distributed sanitary supplies as needed. Unpack and stock supplies. Inform Supervisor of needed sanitary and cleaning supplies. Repair equipment and furniture as needed. Assemble furniture, equipment and other miscellaneous items. Assist with deliveries, pick-ups and drop-offs as needed. Perform maintenance and minor repairs (replacing broken switches, fixing door handles, minor leaks etc.) Report major damages and oversee repairs Secure facilities after operating hours by locking doors, closing windows and setting up the alarm Perform other related duties as directed by a program/site director, facilities coordinator, Director of Facilities, or maintenance supervisor. Qualifications/Skills: High school diploma or GED preferred Ability to interact with the client population. Ability to effectively work in a team environment. MUST be able to regularly lift up to 50 pounds. MUST be able to ascend/descend up to 8 flights of stairs. MUST be able to work with hazardous substances with proper PPE (personal protective equipment). DRIVERS LICENSE with a clean driving record A PLUS! OMH Fingerprinting and criminal background check required. Commitment to BCS’s mission, vision, and values Any previous maintenance experience preferred BCS is an Equal Opportunity Employer. Auxiliary aids and services are available upon request to individuals with disabilities Benefits This position is eligible to participate in BCS's generous paid time off and benefits package including health insurance, dental, vision, tax free flexible spending accounts, 403(b), and eligibility for the public service loan forgiveness program

One Step Physical Therapy is seeking a Customer Service Front Desk Receptionist, who will be responsible for interacting with patients in a healthcare setting and managing administrative tasks for the medical team. Their duties include scheduling patient appointments according to Doctor availability, explaining intake forms to new patients and processing payments after treatment. Job Skills & Requirements: Coordinate appointments for patients. Great customer Service Patient care, appointment confirmation and follow up with patients are critical to function in this role. Phone etiquette and interpersonal skills are a must. Previous experience in the medical sector is a plus Travel time : 30 minutes away is preferable Duties Greet and welcome visitors in a warm and professional manner. Answer phone calls promptly, directing inquiries to the appropriate personnel while maintaining excellent phone etiquette. Manage the front desk area, ensuring it is tidy and presentable at all times. Handle incoming and outgoing mail and packages efficiently. Maintain calendars for appointments, meetings, and events, ensuring effective calendar management. Utilize Google Suite for document creation, scheduling, and communication. Assist with office management tasks including filing, data entry, and other administrative duties as needed. Coordinate with other departments to facilitate smooth operations within the office. Experience Previous experience in an office or administrative role is preferred but not required. Proficiency in Google Suite and familiarity with office phone systems is a plus. Strong organizational skills with the ability to manage time effectively and prioritize tasks. Excellent verbal and written communication skills are essential. Ability to work independently as well as part of a team in a collaborative environment. If you are a motivated individual with a passion for providing excellent customer service and possess the necessary skills to thrive in an office setting, we encourage you to apply for this exciting opportunity as a Front Desk Receptionist! Job Types: Full-time, Part-time, Contract Pay: $16.00 - $18.00 per hour Shift: 10 hour shift 8 hour shift Work Location: In person

We are seeking enthusiastic, knowledgeable, and engaging individuals to join our team as walking tour guides and Statue of Liberty Tour. In this role, you will have the unique opportunity to educate and inspire visitors from around the world about the history, significance, and cultural impact of one of America’s most iconic landmarks. As a tour guide, you will share fascinating stories and historical facts about the Statue of Liberty and Liberty Island while ensuring a memorable and enjoyable experience for every guest. Responsibilities:  Lead walking tours in urban areas, covering multiple points of interest. - Conduct engaging and informative guided tours for diverse groups of visitors. - Share the history, architecture, symbolism, and cultural significance of the Statue of Liberty and Ellis Island. - Answer visitor questions and provide recommendations for exploring the area. - Ensure the safety and comfort of all tour participants. - Assist with logistics such as ticketing, crowd management, and tour schedules. - Stay informed about historical updates and relevant information. - Represent the organization professionally and courteously at all times. Qualifications: - Passion for history, culture, and public speaking. - Strong communication and storytelling skills. - Ability to engage and connect with diverse audiences. - Prior experience in tourism, education, or customer service is a plus. - Fluency in English is required; additional languages are a strong advantage. - Ability to walk and stand for extended periods and work outdoors in various weather conditions. - Join us in sharing the story of this national treasure and creating unforgettable experiences for visitors from around the globe!

职位概述 我们是一家位于曼哈顿唐人街的诊所，现招聘一名工作专注、行事严谨、待人友好、擅长团队合作的前台接待员/秘书. 岗位职责 以专业、友善的态度接待患者及访客； 接听电话、安排预约、处理患者咨询，确保信息传递高效准确； 整理、归档患者病历，执行日常医疗行政支持工作； 负责医疗保险资格审核及相关资料处理； 严格遵循《健康保险流通与责任法案》（HIPAA）规定，保护患者隐私； 与医护团队紧密合作，优化工作流程，提升服务效率； 协助测量患者生命体征（vital signs），并引导患者进入诊室。 任职要求 中英文流利（必须会普通话 & 英语），具备良好的沟通能力（必需）； 可以合法工作，报税（必需） 责任心强，待人友善，擅长团队协作； 加分技能： 能熟练测量生命体征（vital signs）； 能使用广东话或福州话 或两种语言沟通者优先； 医疗机构、诊所、医院或牙科前台工作经验。优先 无经验者提供培训 待遇优 有意者请发简历 请注明 你是如何知道这则招聘信息的 Our Manhattan Chinatown- based clinic is seeking a focused, detail-oriented, friendly, and team-oriented Front Desk Receptionist/Secretary to join our healthcare team. Responsibilities Greet patients and visitors with professionalism and friendliness; Answer phone calls, schedule appointments, and handle patient inquiries efficiently and accurately; Organize and file patient medical records and perform daily administrative tasks; Assist in insurance eligibility verification and documentation processing; Strictly comply with HIPAA regulations to protect patient privacy; Collaborate closely with the medical team to optimize workflow and enhance service efficiency; Assist in measuring patient vital signs and guide patients into examination rooms. Requirements Fluent in Mandarin Chinese and English with strong communication skills (required); Allowed to work legally ( required) , Highly responsible, friendly, and a good team player Preferred Skills: Ability to accurately measure vital signs; Prior experience at a medical office, clinic, hospital, or dental front desk. Note: Applicants without prior experience are also welcome; we provide comprehensive training. no overtime is required, ensuring a healthy work-life balance. Good working environment If you interested please send to us your resume . Please note where did you know about this advertisement .

DTA Driver Associates, Inc. (AA Driver Training Center) is a private company that was formed in 2016 to meet a growing need for reputable companies in New York City to train for-hire drivers. The mission of the driving school is to provide each student with a solid foundation of knowledge and skills to help them become a safe, responsible, and confident driver; we strive to be a one-stop resource center for existing and future TLC drivers. Position Summary: The Office Receptionist, serves as an office gatekeeper and performs front-desk administrative duties, greets visitors, oversees the office setting, maintains office supplies, and ensures compliance. Position Objective: To accurately understand and accommodate customer needs by providing satisfactory solutions within required time frame. Responsibilities Greet visitors, assess their needs, support them by providing information and direct them appropriately Assist and support the entire student enrollment process Establish a professional & friendly interface Find out caller’s objectives and proposed resolution Help students to set up TLC account and upload required documents to TLC Remind students to come to class and check attendance Collect course fees from students and ensure the accuracy and timely completion of transactions Support instructors and other administrative personnel with their administrative functions Maintain a variety of records, invoices, receipts, files and department databases Keep office supply room tidy and organize Troubleshoot and coordinate any office emergencies—e.g., power outage, internet outage (inform IT), fire extinguisher audit, etc. Maintain safe, clean reception area by following procedures, rules, and regulations. Other tasks as needed Qualifications Highly responsible and willingness to take ownership of every incoming request by delivering satisfactory solutions that meet or exceed client expectations Exceptional planning and organizational skills, including ability to prioritize Detailed-oriented Excellent customer service and interpersonal skills Ability to work in a fast-paced, highly demanding environment Self-motivated problem-solver Computer Literate Associate degree required, Bachelor degree preferred Bilingual English & Chinese is preferred This position is open for both full-time and part-time applicants. Job Type: Part-time Pay: $18.00 - $19.00 per hour Benefits: Paid time off Schedule: Monday to Friday Work Location: In person

Were looking for vibrant and enthusiastic team members to join our photo concession team at the iconic Edge Building! If you love engaging with people, thrive in fast-paced environments, and have a natural smile that lights up a room, wed love to hear from you. What Youll Do: Greet guests with warmth and a genuine smile Manage multiple guest interactions with ease Explain our photo products clearly and confidently Assist visitors at self-service kiosks and answer general questions Share details about current promotions and specials Handle transactions efficiently (cash/card, receipts, etc.) Keep energy high and maintain a positive, helpful attitude Work flexible hours, including weekends and holidays What Were Looking For: Friendly, outgoing personality Reliable and punctual Quick learner and team player Strong communication skills Ability to follow directions and stay organized Bilingual is a bonus! Perks of the Role: Starting at $17.00/hr Performance-based commissions & bonuses Holiday pay incentives on select dates Complimentary membership to the museum and aquarium Opportunities to grow and move up within the company Job Types: Full-time, Part-time, Seasonal Shift: 8-hour shifts Location: On-site at Edge Building Be part of a team that values energy, positivity, and the joy of creating memorable guest experiences. Apply now and start an exciting journey in one of NYs top cultural destinations! Job Types: Full-time, Part-time Pay: From $17.00 per hour Work Location: In person

Overview Medical Clinics of NYC is seeking a reliable, detail-oriented, and personable Medical Receptionist / Office Assistant to join our dynamic team. This position is vital to ensuring smooth day-to-day operations and delivering exceptional service to our patients and visitors. Responsibilities - Greet and check in patients in a friendly and professional manner - Schedule and confirm appointments via phone, email, and patient portal - Answer and direct incoming calls, take messages, and provide accurate information - Verify insurance information and obtain necessary authorizations - Collect co-pays and manage billing inquiries - Maintain and update patient records and ensure confidentiality - Assist with filing, scanning, faxing, and other administrative tasks - Support medical staff with documentation and follow-ups as needed - Keep the front desk and reception area clean and organized - Manage office supplies and inventory - Coordinate with other departments to ensure optimal patient care Required Skills and Qualifications - Proficient in office management practices with strong computer literacy skills. - Excellent organizational skills to manage multiple tasks effectively while maintaining attention to detail. - Knowledge of medical terminology and insurance verification. - Previous experience in a medical office or clinic setting is a plus. (Freshers can apply!) Join our team as a Front Desk Receptionist where you will play an essential role in delivering outstanding service while contributing to the overall success of our organization!

Now Hiring: Receptionist – Be the Face of Our Company! Are you organized, professional, and great with people? We’re looking for a Receptionist to be the first point of contact for our business, ensuring a welcoming and efficient front desk experience for clients, visitors, and team members. Why Join Us? Competitive Pay & Benefits – Health insurance, PTO, retirement plans & more Career Growth Opportunities – We invest in our employees’ success Positive Work Environment – Friendly andsupportive team culture Flexible Scheduling – Full-time & part-time positions available Key Responsibilities: • Greet visitors and clients with a warm andprofessional demeanor • Answer and direct phone calls, emails, andinquiries efficiently • Schedule appointments and manage calendars with accuracy • Handle administrative tasks such as data entry, filing, and office organization • Ensure the reception area is clean, organized, and welcoming • Assist other departments as needed to keep operations running smoothly What We’re Looking For: Excellent communication & interpersonal skills Strong organizational & multitasking abilities Proficiency in Microsoft Office & office management software A professional and friendly attitude with a customer-first mindset Previous experience in reception, customer service, or administration is a plus! Ready to be the face of our company? Apply today and start your journey with us! Would you like this tailored for a specific industry (e.g., medical, corporate, hospitality)?