Client Advocate
29 days ago
Chicago
Job DescriptionJoin Our Mission‑Driven Team as a Client Advocate Location: Remote Employment Type: Full-Time Department: Client Services Training Start Date: April 6th, 2026 (Training is mandatory) About the Role: As a Client Advocate, you’ll be the first point of contact for individuals seeking financial support and guidance through GreenPath’s services. This role is ideal for those who excel in fast‑paced, high‑volume environments and are motivated by helping people take their first steps toward financial wellness. You’ll engage with prospective clients, provide exceptional customer service, and help connect them to the right financial counseling resources. If you’re someone who is empathetic, patient, and thrives in structured call center settings, this opportunity is a great fit. What You’ll Do • Answer high‑volume inbound calls from prospective clients (typically 80–100 calls per day-average 5 minutes per call). Delivering timely email support while managing and completing assigned tasks., • Deliver excellent customer service and support to potential and current GreenPath clients., • Enter and update client data with accuracy and attention to detail., • Schedule appointments for prospective clients with Financial Counselors., • Triage incoming calls from existing clients and creditors, routing them appropriately., • Professionally intake and review client complaints., • Maintain strict confidentiality regarding client financial information., • Ability to type 40 WPM at 80% accuracy., • Strong customer service skills, ideally in a fast‑paced environment. *Call center experience preferred but not required., • Professionalism and empathy when interacting with clients experiencing financial stress., • Excellent communication skills — clear, courteous, and efficient., • Ability to follow structured workflows and meet performance expectations., • A private, enclosed room with a door., • Hard‑wired internet connection (ethernet required) and standard broadband internet., • Security camera in addition to standard computer setup., • 200 Mbps minimum for a single‑person residence, • A mission‑driven organization with over 60 years of impact in financial wellness., • A culture rooted in Integrity, Quality, and Teamwork., • Growth and development opportunities., • Supportive, inclusive, and collaborative work environment., • Competitive compensation and benefits. Starting Pay: – $15.00/hour for most locations up $17.57/hour for higher‑cost markets (e.g., Los Angeles, CA). Based on where you are located. ???? Additional Details Full‑Time | 40 hours/week Work Schedule -This role follows a Monday–Friday schedule, with occasional Saturday rotations (approximately every 6–8 weeks) based on business needs. Flexibility with weekend coverage is required. EST: Mon–Thu: 1:00 PM – 10:00 PM & Fri: 11:00 AM – 8:00 PM CST: Mon–Thu: 12:00 PM – 9:00 PM & Fri: 10:00 AM – 7:00 PM MST: Mon–Thu: 11:00 AM – 8:00 PM & Fri: 9:00 AM – 6:00 PM PST: Mon–Thu: 10:00 AM – 7:00 PM & Fri: 8:00 AM – 5:00 PM Training: • Begins April 6th, 2026, • Mandatory, full‑time for approximately 8 business days