As Deputy Manager, you will play a pivotal role supporting the homes Manager with the day-to-day operational running of the home, using your creativity, knowledge and integrity to guide, motivate and coach our Support Workers to achieve and maintain the highest standards when delivering care to our young people. Working in a challenging environment where no two days are the same, we are seeking a resilient individual with in-depth knowledge of working with young people whose needs are often complex: building positive relationships through patience and understanding. The role requires a dynamic individual with the ability to apply their previous knowledge and experience of children’s residential service, to ensure that Family First Care Services continues to enhance the lives of our young people whilst providing a progressive environment for their team. You will be required to demonstrate practical leadership skills, expert communication and the ability to work under pressure in a demanding environment, whilst following all current legislations and Family First Care Services own policies and procedures. If you are an inspirational leader, able to support, motivate and develop your team and the young people within our homes we would love to hear from you. Responsibilities - Working closely with the Management team and outside - agencies to ensure the young people receive the best possible care. - Working with all levels of the Staff Team providing supervision, ongoing training and leading shifts when required. - Develop and update a range of paperwork, including Care Plans, Behaviour Support Plans and Risk Assessments. - Running the home in the absence of the Registered Manager. - Build trusting and lasting relationships with young people offering them unconditional dignity and respect. - Continually maintaining accurate and clear record keeping. - Meeting the physical, emotional, behavioural and cultural needs of the young people and reviewing/recording any amendments to identified needs. - Provide encouragement to all young people to work towards achieving their goals. - Provide security and safety to young people. - Actively contributing to the development of the team. Experience or Qualifications Required - NVQ Level 3 or equivalent within Children & Young People. Willing to work towards an NVQ Level 5 in Residential Childcare. - Experience working with children/young people in a Residential Childcare setting, for at least three years - Experience in a supervisory capacity as a Senior or Deputy Manager for at least one year. - Excellent organisational and communication skills with the ability to disseminate information. - Experience of leading staff and decision making in a residential setting to ensure the best care for our young people, including staff reviews, supervision and professional development. - Ability to deal with conflict/crisis situations effectively and in a therapeutic manner when managing both young people and staff. - Flexible and responsive in order to meet the needs of our young people which can change day to day. - A genuine passion for care and to be motivated by contributing to the progression of others. - A strong team player. - Knowledge of the Children's Home Regulations and Ofsted Requirements. - Resilience to keep going at difficult times and to ask for support if needed. - Excellent written and oral communication skills. - Computer literacy and an eye for detail. What We Offer - Salary up to £35,000 per annum - Full Time, Permanent - 28 days annual leave - Pension scheme
PLEASE READ CAREFULLY Must be 18 years old and over to apply Your job as a receptionist within Travelodge will be to check in and provide a warm welcome to our guests. You’ll be available at reception to offer help and guidance for our guests to ensure the perfect stay. It is possible that you will be required to support different departments with a variety of different tasks. At Travelodge we are passionate about supporting your development. You will have the opportunity to apply to our management training program called Aspire. Many of our current Hotel Managers, and even District Managers, started their careers at Travelodge as team members. Typical shifts based on rato shift base: 10pm till 7am. This can vary during busy periods, however 3 weeks notice is typically given for rotas. At Travelodge, we value your attitude and character as much as experience. The behaviours that are most important to us are Care About People, Attention to Detail and Drive for Results. We respect the contribution made by every employee and always try to recognise those who go ‘above and beyond’. As a Reception team member you will enjoy benefits such as: - 50% discount on rooms plus food and drink, as well as friends and family
The role You’ll be responsible for cultivating richer audience connections with the nation’s forests in the district, leading our marketing and communications team, creating a district marketing and communications strategy, promoting our offer, and telling our story in effective ways and through a variety of different sources. Leadership Lead and inspire the marketing and communications team. Our marketing and communications team currently consists of three marketing and communications officers, one communications officer, a multimedia officer and two business support officers. Monitor and report on evaluation of all campaigns, and be responsible for expenditure relating to marketing and communications. Marketing Lead marketing activity, using market insight, to tell our story and grow our business priorities and improve our income returns. Use data to better understand and reach new and existing audiences. To manage and develop plans for the district’s marketing activity. Communications Grow our reputation as caring custodians of the nation’s forests. Lead proactive communications with District staff and partners to promote and enhance Forestry England’s reputation with local stakeholders, communities and visiting public as leaders in land and visitor management. Monitor and anticipate communication activity that may impact on our reputation and design communications plan to mitigate the impact. Be an active member of the District’s Operations Team and advise them where communications can be used to limit business risks or improve income returns. Provide professional communications advice to senior management and wider district colleagues on issues and reputation, including positioning with the media and external stakeholders. Lead design of internal communication activity that distributes consistent messages and profiles positive work of all staff. Raise awareness and understanding of sustainable forestry, developing insight-led behaviour change campaigns. Lead the district’s contributions to national communications and marketing campaigns. Ensure effective use of our complaints process. Stakeholder Management Lead on stakeholder engagement by developing our communications and consultation approach around forest operations and plans to build support from visitors, local communities and other key stakeholders. Advise and assist colleagues when dealing with issues management and stakeholder groups. Engagement Lead on our Active Forests programme in the district to increase the number and frequency of people being active in our forests. Advise and assist colleagues on issues management and stakeholder groups. General Plan and deliver according to a yearly budget. Work within and as part of the wider district recreation and engagement team to plan campaigns and initiatives collaboratively. Person specification Essential Professional and Technical experience Experience of building strategic communication and marketing plans to enhance corporate objectives. Experience of handling media enquiries and using media outlets positively to promote work of the organisation and its staff. Experience of designing and implementing marketing campaigns to promote the products and services of the organisation. Experience of commissioning and managing marketing and public relations consultants. Experience of team leadership and staff management. Strong management and leadership skills. The ability to build and maintain highly effective working relationships with a range of people (both internally and externally). Proven ability to manage competing demands and prioritise workloads. Desirable Professional and Technical experience Experience of budget and staff resource planning and monitoring. Experience of working in partnership across organisations for mutual benefit. Educated to degree level. A relevant professional qualification or a significant level of experience in marketing and communications. Please note: this post can be based either at Exeter, Devon or Coleford, Gloucestershire.
JOB PURPOSE: • To deliver a high-quality service for semi-independent accommodation and support to young people aged 16 plus who are preparing to leave the care of the local authorities. • To support young people to develop independent living skills through keywork, goal setting and outcome focused activities. • Working with young people with varying emotional and behavioural needs. • Responsible for promoting a positive, safe and homely environment for all young people within the care of Eleven D’s. • To act as a role model to all young people placed at Eleven D’s. • Ensure all records and daily logs are completed and maintained fully up to date. • To work in accordance with Eleven D’s Mission statement, values, policies and procedures. MAIN DUTIES AND RESPONSIBILITIES • Managing young people living in semi-independent accommodation. • Responsible for structuring key work sessions consistent with an independent placement agreement (IPA) and ant care / support plans. • Develop a structured programme of key work sessions based upon the young person’s individual support needs and focused on developing their self-confidence, resilience and self-esteem and independence. • Complete full induction of new residents and support the young person in settling within the community and accessing local resources. • Ensure the health, safety and wellbeing of each young person and that safeguarding procedures are followed throughout their care at Eleven D’s. • Maintain the confidentiality of young people and report any concerns regarding the young person’s welfare, missing episodes etc to your line manager once the Emergency Duty Team (EDT) and police have been contacted if needs be. • Assist the young person to engage with everyday living and develop skills where necessary by supporting their identified needs. • Provide support to young people with budgeting money, grocery shopping and administer a weekly subsistence allowance. 1 • Encourage and support young people in accessing education, employment or training as well as supporting them with the application process. • Encourage the young person to engage and take part in positive activities within the community, building on relationships and developing social networks. • Maintain accurate records, files, log keeping and all other required paperwork and administrative requirements. • Maintain petty cash and receipts for each expenditure. • To maintain the cleanliness and hygiene of the Home, reporting all repair issues and ensuring the environment is always welcoming for the young people. • You will be responsible to carry out daily / weekly Health and Safety checks within the building. You must record and report any repair work or damage to the property to ensure it is kept to a high standard. • Promote safe, consistent and understandable boundaries with young people in conjunction with a 'Young Person’s Agreement’, Support Plan and House Rules. • Prepare detailed high-quality monthly progress reports regarding each young person’s progress which is submitted to the placing authority within deadlines. • Work in partnership with social workers other agencies and to encourage and support the young people to attend meetings with other professionals. • Attend admission and planning meetings, and attend Looked after Children Reviews ensuring all relevant paperwork is completed. • Mandatory attendance and participation in team meetings and training sessions as and when required. • Mandatory attendance and participation in structured supervision sessions at least once a month.