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Customer Service Manager Salary: Up to £45,000 DOE +Benefits Location: Leeds Hrs of Work - Mon- Friday 37.5 The Opportunity We are seeking an experienced and driven Customer Service Manager a business with a proud heritage and a reputation for excellence, supplying premium products to leading retailers including John Lewis. In this pivotal role, you will lead and develop a multi-functional team across customer service, sales support, and administration, ensuring an outstanding end-to-end experience for business customers. Renowned for quality and innovation, the company is also deeply committed to sustainability, embedding eco-friendly practices throughout its operations. This is an exciting opportunity offering genuine career progression with an established and loyal client base. If you are passionate about delivering exceptional customer experiences and inspiring teams to consistently exceed expectations before, during, and after the sale, this role offers the perfect platform. Key Responsibilities Lead, coach and develop the customer service team to deliver exceptional service across all communication channels Motivate and support the team to achieve and exceed KPIs, maintaining the company’s high standards Build and nurture strong relationships with key customers, effectively managing escalations and resolving issues promptly Collaborate with internal stakeholders to ensure a seamless and high-quality customer experience Drive continuous improvement and best practice, working closely with internal systems and processes (ICS)What We’re Looking For Excellent communication skills, with the ability to influence at all levels Proven track record of delivering high-quality customer service within a B2B environment Strong problem-solving skills with a solution-focused approach Analytical mindset with the ability to interpret customer needs and trends Experience of managing and developing high-performing teams Consistent achievement of KPIs and service excellence standards Collaborative approach with strong stakeholder management skillsWhat’s in It for You Opportunity to work for a prestigious brand with a strong heritage and premium client base A key leadership role within a business committed to service excellence 32 days annual leave (including bank holidays) Competitive salary up to £45,000 DOE Additional well-being day dedicated to you Long-term career development opportunities, including international progression Contributory pension scheme and wider company benefits Staff discountsNext Steps If this opportunity is of interest and you’re ready to take the next step in your career, please apply today. A member of our team will be in touch to discuss your application further

Finance Manager (Revenue & Cost of Sales) The Role sits at the heart of financial performance for the UK Processing Division. You’ll be responsible for the accurate accounting and reporting of revenue and cost of sales across multiple businesses, ensuring results genuinely reflect operational reality. You’ll work with large, complex data sets, partner with stakeholders across the organisation, and present results directly to senior leadership. Alongside this, you’ll support the ongoing ERP implementation and help strengthen processes as the finance function continues to evolve. Key Responsibilities: Ensure revenue and cost of sales are accurately accounted for each month across all UK Processing businesses Correctly record intercompany transactions, applying a strong understanding of UK operational structures Review gross margin performance and clearly explain variances against budget and KPIs Partner with FP&A to align month-end accounting with weekly performance and insight reporting Investigate and resolve financial queries and discrepancies, working closely with Finance, IT, and Operations Interrogate and validate data across multiple systems, including Sage, Workday, AMCS, and BI dashboards Maintain robust balance sheet accounting for revenue and cost of sales accruals Prepare and present monthly results to the Financial Controller, Finance Director, and CFO Support annual budgeting and external audit processes relating to revenue and cost of sales Contribute to the successful embedding of the new ERP system Manage, coach, and develop one direct report (Management Accountant)About You You’ll be a technically strong, commercially aware finance professional who enjoys working close to operations and isn’t afraid to challenge numbers that don’t look right. You’ll bring: Full accountancy qualification (ACA / ACCA / CIMA) Strong financial control experience across both P&L and balance sheet Confidence working with complex data and multiple financial systems A proactive, problem-solving mindset with high attention to detail A collaborative working style and the ability to build strong cross-functional relationships Clear communication skills and confidence presenting to senior stakeholders Experience working in industry or commerce (preferred)Why Join Panda? Ownership of one of the most critical areas of the P&L Regular exposure to senior finance leadership and the CFO A role combining technical accounting, operational insight, and people management Involvement in ERP implementation and finance transformation Hybrid working with a strong team base in Leeds A values-led business focused on sustainability, safety, and long-term growth We are Panda. We value waste. We’re in the business of waste management but that doesn’t just mean collecting bins. Behind every collection is a passionate team of people finding smarter, safer, and more sustainable ways to recycle and repurpose materials that would otherwise go to waste. Over the past 30 years, Panda has grown into a leading resource recovery business, bringing together almost 3,000 people across multiple brands, united by a shared vision and strong values. While our operations are diverse, our purpose is clear: to protect our people, support our customers, and create positive impact for the communities and environments we serve. At Panda, people are at the heart of everything we do. We work as one team, combining different skills, experiences, and perspectives to achieve shared goals. We care for each other’s wellbeing, encourage development, and support growth because we know we’re stronger together. We expect excellence in how we operate. High standards, bold thinking, and continuous improvement drive our passion for innovation. We challenge the ordinary, put safety first, and embrace new ideas while delivering practical, cost-effective solutions that move our business forward. We own what we do. From day-to-day tasks to major projects, we take pride in our work and responsibility for the outcome. We don’t walk past problems we address them together. Our expertise, reliability, and care reflect who we are and the difference we make. And above all, we act with trust and integrity. Trust is built through open communication, honesty, and accountability. It allows us to move quickly, make confident decisions, and deliver results — knowing our people are empowered to do the right thing. Our journey depends on talented, committed people who want to make an impact. Take the first step and join us on the journey. Panda is committed to attracting and retaining a skilled and diverse workforce that reflects the communities in which we operate and the people we serve. (DE&I Policy Statement)

12 Month FTC Why Join Greencore? Following the combination with Bakkavor in January 2026, Greencore is one of the UK's leading creators of convenience food, driven by a simple purpose: to make everyday taste better. As a vibrant and fast-moving business, we employ over 28,000 colleagues across 36 manufacturing sites and 21 distribution depots in the UK and the US. Our products span every meal occasion, and in FY25 our shared passion helped deliver combined revenues of approximately £4bn. Our extensive direct-to-store network ensures fresh and frozen food reaches thousands of stores every day. To support this scale, we are delivering a significant transformation through our Making Business Easier (MBE) programme, and this role is a key part of making that change land successfully. Role Purpose To lead the development, governance and continuous improvement of Group Technical systems, data, and processes across all sites. The role ensures robust, standardised and compliant technical systems that support operational excellence, audit readiness, and evolving legislative and customer requirements. Key Accountabilities Site & Group Technical Support Site support as requested (remote and on site), prioritised via Heads of Technical and Group Technical Act as escalation point for systems and process challenges Ensure consistent application of policies, systems and standardsTechnical Systems Design & Implementation Lead design, implementation and rollout of Group Technical systems (liaising with IT) Ensure systems are standardised and scalable Support testing and continuous improvementGroup Data Collection & Governance Own collection, collation and reporting of Group technical data (e.g. EPR, sustainability) Improve data capture and reporting processes Ensure accuracy and consistencyTraining & Capability Development Design and deliver training for technical systems Build capability across sites Coach and support teamsGroup Technical Projects Lead or support Group Technical projects Deliver against agreed plansTechnical Governance & Stakeholder Engagement Attend Group and Category Technical meetings Build cross-functional relationships Influence adoption of best practiceLegislation & Customer Requirements Support implementation of new legislation and customer requirements Translate into practical system solutionsKnowledge, Skills and Experience Degree qualified or equivalent experience Understanding of technical KPIs and continuous improvement Experience of systems implementation and data management Internal audit and compliance knowledge Root cause analysis capability Strong IT/system capability Food safety qualifications (HACCP, Hygiene, TACCP) Allergen management knowledge Coaching and influencing skills Strong communication and presentation skillsWhat you'll get in return Competitive salary and job-related benefits Competitive matched pension contributions Life insurance up to 4x salary Company share save scheme Greencore Qualifications Exclusive Greencore employee discount platform Access to a full Wellbeing Centre platform Enhanced parental leave and menopause policies Throughout your time at Greencore, you will be supported with on the job training and development opportunities to further your career. Colleagues in central/support functions whose roles are at risk of redundancy and who accept a new role can continue working from their current location, in accordance with our location guidance, where feasible. The exception to this would be if a colleague accepts a role that requires in-person attendance at a specific location e.g. a Finance colleague who accepts an operationally focussed Finance role. All other successful applicants will be expected to attend work at locations where roles are based. Location expectations and any associated working arrangements will be discussed and confirmed as part of the interview and offer process