Senior Account Director
6 days ago
Chesham Bois
Senior Account Executive / Director As a Senior Account Executive / Director , you will play a pivotal role in driving business growth and enhancing client relationships. With a focus on both new business acquisition and client retention , you will proactively identify fresh opportunities while ensuring that existing clients evolving insurance needs are expertly met. You will provide tailored advice, manage policy renewals, and guide clients through the complexities of the insurance market. This is a proactive, results-driven position that requires a strong balance of business development, client service excellence, and deep industry insight . Client Relationship Management Act as a trusted advisor to clients, building strong, consultative relationships based on expertise and reliability. Maintain a deep understanding of clients businesses, industries, and risk profiles to anticipate and meet their needs. Provide a highly personalised experience, tailoring solutions and communications to suit individual client requirements. Proactively resolve issues and identify value-add opportunities to improve service and drive retention. New Business Development Drive revenue growth by identifying and securing new business opportunities through networking, referrals, and market research. Take a consultative approach to understand the needs of prospective clients, offering bespoke insurance solutions that build trust. Build and manage a strong sales pipeline, attending networking events and leveraging existing relationships to generate leads. Collaborate with marketing and internal teams to support campaigns, follow up on inbound enquiries, and convert interest into business. Maintain a market-focused mindset, identifying niche sectors or under-served risks for strategic targeting. Deliver professional and persuasive presentations in person or virtually to influence decision-makers and secure new clients. Meet and exceed individual and team growth targets while maintaining the highest standards of client service. Renewal and Policy Management Lead the full renewal process, engaging clients early and negotiating optimal terms aligned with their risk and business strategy. Use market insights and benchmarking data to demonstrate value and secure favourable outcomes. Review and update policies as clients risk profiles or business structures evolve. Promote retention through excellent service, proactive communication, and consistently delivering above expectations. Compliance and Risk Management Embed compliance and transparency in every client interaction. Clearly explain regulatory obligations (e.g., FCA, GDPR) and ensure clients are fully informed. Proactively flag risks or compliance concerns and support internal governance protocols. Maintain accurate, professional, and audit-ready records of all client activities. Collaboration and Teamwork Mentor and support Account Handlers and junior colleagues, contributing to a high-performing team culture. Encourage cross-functional collaboration to ensure seamless and responsive service delivery. Share knowledge and celebrate success to build a positive, goal-oriented working environment. Market Knowledge and Industry Engagement Stay informed about market trends, regulatory updates, and emerging risks, using this insight to guide clients. Position as a thought leader through knowledge-sharing and expert consultation. Build and maintain strong relationships with insurers, brokers, and industry bodies to gain competitive advantage and market intelligence. Represent the company at events and forums, enhancing brand visibility and bringing back valuable insights. Share knowledge internally to support continuous learning, innovation, and service development Renewal and Policy Management Lead the full renewal process, engaging clients early and negotiating optimal terms aligned with their risk and business strategy. Use market insights and benchmarking data to demonstrate value and secure favourable outcomes. Review and update policies as clients risk profiles or business structures evolve. Promote retention through excellent service, proactive communication, and consistently delivering above expectations. Compliance and Risk Management Embed compliance and transparency in every client interaction. Clearly explain regulatory obligations (e.g., FCA, GDPR) and ensure clients are fully informed. Proactively flag risks or compliance concerns and support internal governance protocols. Maintain accurate, professional, and audit-ready records of all client activities. Collaboration and Teamwork Mentor and support Account Handlers and junior colleagues, contributing to a high-performing team culture. Encourage cross-functional collaboration to ensure seamless and responsive service delivery. Share knowledge and celebrate success to build a positive, goal-oriented working environment. Market Knowledge and Industry Engagement Stay informed about market trends, regulatory updates, and emerging risks, using this insight to guide clients. Position as a thought leader through knowledge-sharing and expert consultation. Build and maintain strong relationships with insurers, brokers, and industry bodies to gain competitive advantage and market intelligence. Represent the company at events and forums, enhancing brand visibility and bringing back valuable insights. Share knowledge internally to support continuous learning, innovation, and service development NRG is an equal opportunities employer committed to promoting a diverse and inclusive workplace. We oppose all forms of unlawful or unfair discrimination on the grounds of any protected characteristic. Our aim is to create an environment that encourages diversity, builds on individual differences, and responds equitably to the needs of all. We proactively take steps to fulfil our legal obligations, remove barriers, monitor for fairness, reflect the communities we serve, and enforce a zero-tolerance policy for breaches of our Equality and Diversity policy TPBN1_UKTJ