Overview of Role To oversee the day-to-day administrative operations of our busy sports therapy clinic. This role is essential to ensuring smooth clinic operations, exceptional patient experience, and efficient business processes. The role is the operational backbone of our clinic, managing everything from patient bookings to facility maintenance. Role Description Patient Management & Customer Service · Manage patient bookings, scheduling, and appointment co-ordination across multiple practitioners. · Handle patient enquiries via phone, email, and in-person with professionalism and empathy. · Maintain accurate patient records and ensure that confidentiality standards and Data Protection requirements are met. · Co-ordinate with clinic staff to optimise appointment schedules. Customer Relationship Management & Data Management · Maintain and update the Customer Relationship Management (CRM) system to ensure data accuracy. · Generate reports on patient attendance, revenue, and clinic performance metrics. · Implement CRM best practices to improve patient retention and communication. Financial Operations · Process and settle supplier invoices, client payments and maintain accurate financial records. · Monitor clinic expenses and assist with budget management. · Handle purchase orders and supplier relationship management. Facility Management · Ensure clinic rooms and common areas are clean, well-maintained, and properly equipped. · Coordinate with maintenance contractors. · Manage inventory of clinical supplies, office materials, and equipment. · Oversee health and safety compliance, including equipment servicing and safety checks. · Maintain professional clinic environment that reflects our brand standards. General Administrative Support · Provide administrative support to clinical staff and management. · Manage clinic communications, including phone systems and email correspondence. · Coordinate staff schedules and cover arrangements. · Assist with social media and marketing initiatives and patient communication campaigns. Professional · To demonstrate effective time management and organisational skills during management of own workload · To act as an ambassador for the MCR Injury Clinic at all times. · To be aware of, keep up to date with and adhere to all MCR Injury Clinic policies and procedure at all times. · To participate in the appraisal system and be responsible for fulfilling your own agreed objectives and personal development plan. Person Specification Qualifications (Desirable) Relevant admirative qualification (NVW Level 3 or equivalent) First aid certification Book-keeping qualification (Level 2 or equivalent) Experience (Essential) Minimum 2 year’s experience in an administrative or operations role, preferably in healthcare, fitness, or service industry Experience with CRM systems and database management Experience with social media and digital marketing platforms Basic bookkeeping or finance administration experience Customer service experience in a professional environment Skills (Essential) Excellent organisational skills with strong attention to detail Exceptional communication skills, both written and verbal Proficiency in Microsoft Office Suite (Word, Excel, Outlook) Ability to learn new software systems quickly Strong problem-solving abilities and initiative Ability to work independently and manage multiple priorities Professional telephone manner and customer service skills Basic understanding of health and safety regulations Personal Attributes (Essential) Discretion and ability to handle confidential information Empathetic and patient-focused approach Reliable, punctual, and trustworthy Flexible and adaptable to changing priorities Team player with positive attitude Professional appearance and demeanour ADDITIONAL INFORMATION The following supplementary information will form part of your job description. Codes of Professional Conduct: Staff are required to abide by all relevant Company policies and procedures. Confidentiality: Information relating to employees and business of the Company must be treated in the strictest confidence. Under no circumstances should such information be discussed with any unauthorised person(s) or organisations. All staff must operate within the requirements of the Whistleblowing Policy. Health & Safety: Employees are required to ensure they are aware of, and comply with, policies and procedures relating to Health & Safety (whether statutory or Company), and assist in ensuring the compliance of other staff. Equality & Diversity: The Company is committed to ensure that no job applicant or employee receives less favorable treatment on the grounds of age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment or pregnancy/maternity. We fully support the right of all staff to equal opportunities and are committed to the development of a diverse workforce. Policies: It is the responsibility of staff to be familiar with Company policies that affect them, and work within the scope set out in them. Managers are responsible for ensuring staff know about, and work within the Company’s policies, procedures and protocols. This job description and person specification are neither exhaustive nor exclusive and the responsibilities and tasks may change during the life of the role.
Join Us in Empowering Local Business Owners At MyPaySaver, we don’t just see merchants—we see everyday heroes taking bold steps to grow their dreams. Our mission is simple: provide small and medium-sized businesses with smart, secure, and easy-to-use payment solutions that help them thrive. We're a modern, people-focused company that believes in flexibility, transparency, and empowering our sales consultants to succeed. Your Role: Personal and Powerful As a self-employed Field Sales Consultant at MyPaySaver, you’ll be more than just a salesperson—you’ll be a trusted advisor and partner to small business owners. With uncapped commission potential, you’ll work face-to-face with merchants to understand their needs and offer tailored payment solutions that genuinely support their growth. Your Day-to-Day Impact Identify and engage high-potential clients across the UK, especially in hospitality, retail, beauty, and service-based industries. Conduct engaging in-person meetings and give compelling product demos showcasing MyPaySaver’s state-of-the-art card machines and payment tools. Tailor your pitch to each client’s needs, focusing on delivering real value and flexibility. Actively generate leads and build a strong personal sales pipeline through outreach, networking, and referrals. We’re Looking for Someone Who: Has proven success in field sales, particularly in payment solutions, retail tech, or service industries. Consistently meets or exceeds targets with a results-driven attitude. Builds strong, trust-based relationships with clients through great communication. Is passionate about supporting local businesses and helping them grow. Is comfortable with lead generation, cold calling, and independently managing a sales pipeline. Why Partner with MyPaySaver? Uncapped commission structure – your effort determines your income. Ongoing product training and sales development to keep you sharp and confident. Dedicated support from your Territory Manager to help you grow and close more deals. Flexible schedule and the freedom to manage your day and client relationships. A Note for Applicants You don’t need to meet every single requirement. If you're hungry to learn, passionate about local businesses, and ready to hustle, we want to hear from you. Let’s shape the future of payments—together.
The Role: As a Business Development Manager, you’ll play a key role in shaping the commercial success of the company. You’ll oversee and drive sales initiatives, identify new business opportunities, support our property development goals, and ensure our services meet the evolving needs of our clients. Key Responsibilities: -Develop and implement sales and marketing strategies aligned with company growth plans -Identify and build relationships with new clients, landlords, and investment partners -Conduct market research and competitor analysis to inform business decisions -Manage and grow existing client accounts -Liaise with senior management to develop service offerings and sales targets -Prepare and present detailed sales reports, forecasts, and recommendations -Lead and mentor junior sales staff as the team grows -Represent the company in client meetings and networking events Requirements: -Experience in sales, business development, or property-related roles (Preferred but not mandatory) -Strong communication and negotiation skills -Strategic thinker with a proactive approach to problem-solving -Familiarity with the UK property market (residential and/or commercial) is preferred -Degree or relevant qualification in business, marketing, or real estate is desirable -Ability to work independently in a small but ambitious company Why Join Us? At UK Dream Property, you’ll be part of a close-knit team with real opportunities to make your mark. This role offers autonomy, growth, and the chance to directly contribute to high-impact property projects in major UK cities.