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Are you passionate about improving customer outcomes and ensuring high standards across every part of the customer journey? We’re looking for a Quality Assurance Partner to join our team and play a key role in strengthening our quality, compliance, and customer-centric culture. As a senior Quality Assurance specialist, you will assess the end-to-end customer experience using our full QA framework. You’ll provide meaningful, actionable insight that helps drive better outcomes and ensures we meet our regulatory responsibilities-particularly in line with FCA expectations and the Consumer Duty. This is a high-impact role where you will lead quality assurance monitoring and outcome testing across core processes, helping our teams make informed decisions that support both customers and the business. About us At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution. Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success. What Will Your Day-to-Day Look Like? Quality Monitoring: · Complete monitoring activity based on automated scorecard exceptions Outcome Testing · Support regulatory outcome testing across customer interactions. · Support innovation and projects / trials to improve and integrate outcome testing into all core processes. · Assess whether outcomes are aligned with the FCA’s Consumer Duty. · Identify indicators of poor customer outcomes and work with stakeholders to understand root causes. · Complete full end to end customer life-cycle reviews. · Where client contracts require specific Outcome Testing to be completed, ensure this is done aligned with client expectations. · Where applicable work with third parties to validate automated outcome testing results. Quality Assurance Partner · Act as a quality partner to operational teams, providing expert advice on compliance risks, quality performance, and customer treatment. · Work closely with Training, Compliance, Operations, and Complaints to embed a strong quality and outcome-focused culture. · Support calibration and continuous improvement efforts across QA frameworks and evaluation models. · Using data from reviews, identify and report on any RCA, CI or change opportunities Reporting · Produce clear, structured feedback on findings, trends, and recommendations. · Provide assurance reporting for internal and external audit purposes. · Track actions and verify improvements from past QA or outcome testing reviews. The ideal candidate Required Skills & Experience • Experience in quality assurance, compliance, or risk within a regulated contact centre- preferably in financial services or debt collection., • Excellent report writing and stakeholder engagement skills; confident in presenting findings and influencing action, • Strong understanding of FCA regulations including Consumer Duty, TCF, CONC, and vulnerable customer principles., • Skilled in evaluating multi-channel interactions (calls, digital, written) and using QA or analytics tools., • Ability to interrogate data and narrative evidence to assess customer outcomes and business conduct. We’re Looking for Someone Who Has • A Strong sense of integrity, and regulatory awareness, • A high attention to detail with the ability to see the bigger picture, • A proactive, collaborative, and confident working with key stakeholders and building relationships across the business, • A passionate about improving customer outcomes and experience, • The ability to challenge constructively and act as a critical friend to the business, • Good communication skills both verbal and written, • The ability to manage own workload and priorities, • The ability to work to deadlines, • Good stakeholder management skills The Application Timeline • A first stage video call with the internal talent acquisition team (15-minute call), • A teams or face to face interview with the hiring manger (max 60 minutes) Typically, the average successful applicant will be within this timeline for 2-3 weeks. Please note we will close this role once we have enough applications for the next stages therefore you should submit your application ASAP to avoid any disappointment. If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £32,000-38,000 DOE + up to 20% of your annual salary, paid as a bonus., • This role is hybrid and based at our Blackpool office - conveniently located as the end of the m55., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

We are a leading UK debt purchase business focused on helping customers resolve their financial obligations in an ethical and manageable way. As we continue our growth journey, we are committed to delivering world-class digital experiences for our customers, partners, and stakeholders. We are seeking a talented Delivery Lead to lead the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment. As a Delivery Lead at Perch Group, you will be responsible for leading the end-to-end delivery of multiple, concurrent projects within a fast-paced, dynamic environment. This role requires a strong understanding of both Agile and Waterfall methodologies, as well as expertise in Business Analysis & Continuous Improvement. Ideally, you will have experience in debt collection or financial services industries, working closely with demanding stakeholders to ensure that projects are delivered on time, within scope, and to the highest quality standards. The role is hybrid, with the opportunity to work from both the Blackpool & Manchester offices. The successful candidate will be adept at managing cross-functional teams, building strong relationships, and driving continuous improvement within the project delivery process. Culture & Environment Working at Perch Group will be both challenging and rewarding. You’ll collaborate with senior leaders and business units with unique perspectives, and you’ll have the autonomy to shape the consumer journey at scale. Expect to be challenged, held accountable, and to deliver digital products that make a tangible difference for customers Key Responsibilities • Project Delivery- Lead the full life cycle of multiple, concurrent projects, ensuring successful delivery of project outcomes from initiation to closure across various business functions., • Stakeholder Management- Collaborate with internal and external stakeholders, managing their expectations and delivering on key objectives in a high-pressure, fast-paced environment. Acts as the Voice of the Customer in Sprint Planning and reviews, • Agile & Waterfall Methodologies- Apply both Agile and Waterfall frameworks to manage projects, adapting the methodology to best fit the project's needs. Facilitate Agile ceremonies such as daily stand-ups, sprint reviews, and retrospectives where applicable. Owns and prioritises the Product Backlog., • Business Analysis- Analysis of Change Requests and Problem Statements to understand root causes and best course of action to deliver tactical and strategic solutions, acknowledging Technical and Business Risks, Assumptions & Dependencies. Defines user stories and acceptance criteria., • Continuous Improvement- Drive continuous improvement initiatives, identifying inefficiencies in processes and implementing solutions to enhance project delivery and team performance., • Risk & Issue Management-Proactively identify, manage, and mitigate project risks and issues, ensuring that corrective actions are taken when needed to maintain project timelines and deliverables., • Resource Management-Effectively manage resources across multiple projects, ensuring the right team members are assigned to tasks and that workloads are balanced to optimise project success., • Budget & Financial Oversight- Monitor project budgets, ensuring that costs are controlled and aligned with the financial objectives of the business., • Benefits Management- Ensuring benefits are understood, documented, owned and realised within the delivery lifecycle., • Change Management- Lead and implement change management strategies to ensure smooth transitions and successful adoption of new processes or systems within projects., • Cross-functional Collaboration- Work closely with technical and business teams to align project goals with strategic business objectives, ensuring that both functional and non-functional requirements are met. Ensures the dev team builds the right features in the right order. Required Skills and Experience • Proven Experience in Debt Collection or Financial Services Industry, • Strong Agile and Waterfall Methodology Knowledge, • Continuous Improvement Mindset, • Stakeholder Management, • Multi-project Management, • Strong Leadership Skills, • Business Analysis & Problem Solving, • Adaptability and Resilience Professional Training / Accreditations Required · Project Management Certifications (e.g., PRINCE2, PMP, ScrumMaster, Agile Certified Practitioner) or equivalent practical experience. · Strong proficiency in project management software and tools (e.g., JIRA, Microsoft Project, or equivalent). · BusinessAnalysis (BCS) or equivalent practical experience. Desirable · Continuous Improvement (e.g., LSS Green Belt, Black Belt) or equivalent practical experience. The Application Timeline • A first stage video call with the internal talent acquisition team (15 minutes) If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications. Why you should be EXCITED to apply... • £60,000+ up to 20% of your annual salary, paid as a bonus., • This role is based at our Blackpool office, conveniently located just off the M55 or Manchester Spinningfields office. Travel may be required between these locations based on business requirements., • 37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday., • The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation., • And many more benefits to support your wellbeing and professional development. We are an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or disability status. If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email . PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist.We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink secto

Prepare high-quality credit applications, credit ratings, and reports for both new transactions and annual client reviews. Maintain accurate credit risk management procedures and support adherence to internal policies and regulatory requirements. Stay up to date with UK and international credit mark

Provide fundamental research, assessing the appropriateness of external credit ratings and assigning (where necessary) credit ratings to issuers, counterparties and/or transactions. Preparation and support of credit analysis on new and existing investments to internal Credit, Risk and Investment Com

The ideal candidate will have gained experience working for a credit hire organisation, accident management company, law firm or insurer (or similar) and have the following skills:. Good working knowledge of credit hire claims.

They are now looking to add an Investment Associate to their very busy London team, who will work on credit secondaries. At least some experience of credit secondaries deals.

Work closely with finance, credit and treasury teams to deliver tailored credit insurance solutions. This is a genuine growth role: you’ll combine technical trade credit knowledge with commercial drive, helping to grow revenue, develop new client relationships and raise awareness of trade credit a

Prepare high-quality credit applications, credit ratings, and reports for both new transactions and annual client reviews. This organisation is a global player, and the Credit Risk team is growing and looking for someone who will support this growth. You will need to have relevant Credit risk experi

Benefits Include: 23 days annual leave + bank holidays Hybrid Length of service awards Free refreshments Credit Controller Responsibilities: Chasing overdue debts by phone, email and letter to reduce debtor days Ensure Sales Ledger system runs smoothly and efficiently Accurate processing of all cas

Provide fundamental research, assessing the appropriateness of external credit ratings and assigning (where necessary) credit ratings to issuers, counterparties and/or transactions. Preparation and support of credit analysis on new and existing investments to internal Credit, Risk and Investment Com

Duties and responsibilities will include: Leading the daily credit control activities to ensure timely collection of invoices Providing guidance and mentoring to team members Hands-on collections active including chasing payments and resolving queries Monitoring and reporting on debtor balances M

With over 20 million square feet of warehousing spread across 100+ depots, we employ in excess of 22,000 people to ensure that our 2.Our extensive network enables us to provide a comprehensive supply chain management service covering the whole of the UK and Ireland.Job Description As a Senior Colle

As an O2C Credit Manager, you will manage a team of Credit Risk Analysts and Senior Analysts to oversee data governance and credit policies across the group ensuring that financial credit risk is managed effectively thus minimising the level of potential bad debt across the organisation. You will be

Job Description As an O2C Credit Manager, you will manage a team of Credit Risk Analysts and Senior Analysts to oversee data governance and credit policies across the group ensuring that financial credit risk is managed effectively thus minimising the level of potential bad debt across the organisa

What You'll Be Doing Review and underwrite substantial finance deals within delegated authority Shape and enhance credit policies, deal structuring, and credit administration Collaborate across teams to reduce risk and safeguard the business Provide outstanding service while balancing commercia

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist.We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink secto

Debt Recovery Credit Controller We’re looking for a driven and professional Debt Recovery Advisor to join our Customer Services team.

Assess credit risk for new/existing customers, setting group-level credit. As a Credit Risk Analyst, you will maintain both the customer and credit master data in SAP ensuring that financial risk is managed through accurate and timely updates thus minimising the level of potential bad debt across th

You will be dealing with customers where there is concern around their long term financial viability and looking to offer solutions, and you will also manage credit facilities within the team, so that credit can be provided at fair levels of risk and reward. Morgan McKinley is supporting an award wi

IDs, billing addresses, VAT IDs, payment terms, credit limits, risk categories) Identify and link shared customers for a single customer view Assess credit risk for new/existing customers, setting group-level credit limits (sign off in accordance with the GO policy) Manage credit insurance for relev

As a Senior Credit Risk Analyst focusing on the more complex accounts, you will maintain both the customer and credit master data in SAP ensuring that financial risk is managed through accurate and timely updates thus minimising the level of potential bad debt across the organisation. You will play

Job Description As a Senior Credit Risk Analyst focusing on the more complex accounts, you will maintain both the customer and credit master data in SAP ensuring that financial risk is managed through accurate and timely updates thus minimising the level of potential bad debt across the organisatio

Awardwinningcredit hire specialist law firm is seeking experience Credit Hire Litigators to join their growing team.

Location:Liverpool / HybridBond Turner is a leading law firm, proudly recognised by both Legal 500 and Chambers & Partners.We are committed to ensuring access to justice for our clients and their families, providing expert legal services with a client-centered approach.With offices in Liverpool and

Credit ControllerGlasgow area|Full-time, PermanentWere working with a leading business-to-business credit management company thats looking to add an experiencedCredit Controllerto its growing team.

Position 1 Recruitment are working with an Engineering company, who are seeking an experienced and detail-oriented Group Credit Controller to oversee and manage the credit control function across a group of companies.

An exciting opportunity has arisen for a Credit Controller to join a thriving Transaction Shared Service centre based in Blackburn.

A fantastic opportunity has arisen for a Credit Hire Fee Earner to join a growing legal team specialising in fast track credit hire litigation. Prior credit hire experience is beneficial, but not essential training and support will be provided.

Credit Controller Bedford (Office Based) | Up to £28,000 + Bonus Are you an organised, proactive Credit Controller who enjoys building strong relationships and keeping cashflow on track? Were supporting a growing business in Bedford thats strengthening its Finance team and looking for a confiden

Culina Group is a market-leading ambient and chilled food and drink third party logistics specialist.We provide warehouse and distribution alongside fresh, food manufacturing, co-packing and bonded divisions, working in partnership with some of the biggest household names in the food and drink secto

Im working with a specialist insurance group that is looking for a Business Development Executive to join their Credit Insurance team and lead growth across the South East region.

Primary Responsibilities for both roles will involve:-Analyse credit data and financial s. We are recruiting for a leading Asset Finance House in their search for 2 additional Credit Underwriters.

Business Hawthorn One are proud to be exclusively partnering with a well-established, fast-growing service organisation operating across the UK and Europe to recruit a Credit Control job opportunity.

DescriptionJoin us, be part of more.Were so much more than an energy company.Were a family of brands revolutionising how we power the planet.One team of 21,000 colleagues thats energising a greener, fairer future by creating an energy system that doesnt rely on fossil fu

Are you a proactive and driven Credit Controller with great communication skills? Can you manage and support company credit control by taking responsibility for your own book of debtor accounts? Then Scientific Laboratory Supplies (SLS) is the right fit for you.

DescriptionJoin us, be part of more.Were so much more than an energy company.Were a family of brands revolutionising how we power the planet.One team of 21,000 colleagues thats energising a greener, fairer future by creating an energy system that doesnt rely on fossil fu

A well-established commercial property organisation in the United Kingdom is seeking a Credit Controller / Accounts assistant. They require 2 years of credit control experience, preferably in property management, and strong skills in accounting software and Excel.

An investment management firm in London is seeking a VP/Director, European Private Investments to originate and execute complex real estate investment opportunities.The ideal candidate will have 7 to 10 years of experience in real estate lending, along with strong analytical and networking skills.Th

The Head of Credit / Market Risk Manager reports to the Managing Director and Deputy Managing Director (CFO) and is responsible for managing, monitoring, and reporting credit / market risks related to commodity trading. Build relationships with counterparties and monitor their credit status. Leverag

Ideal candidates will have 7-10 years of lending and credit investment experience and thrive in dynamic environments.

The ideal candidate should have a proven credit control background and strong attention to detail.

This role involves managing credit control processes, reconciling timesheets, and addressing customer invoice queries. Ideal candidates will have experience in credit control, solid numerical skills, and proficiency in MS Excel and accounting software.

This hybrid role will require you to lead the credit risk function, build and manage a high-performing analytics team, and leverage advanced data science to innovate credit strategies. A leading fintech company in London is looking for a Head of Credit Strategy and Analytics.

A prestigious global business based in North Leicestershire is seeking a Credit Control professional for a hybrid interim role that may become permanent. The successful candidate will support the AR team, maintain long-term relationships, and conduct credit risk assessments. Ideal candidates should

The EMEA Leveraged Finance Trading business is part of the Corporate and Investment Bank’s Global Credit Trading platform. The Loan Trading desk primarily operates as an intermediary, providing liquidity in syndicated loan commitment for its clients which include European banks, credit funds, CLO

A rapidly growing specialized bank in Greater London is seeking a Senior Credit Partner to assess and underwrite loan applications. Ideal candidates have extensive credit underwriting experience and strong analytical and communication skills.

A financial services company in the UK is seeking a Product Director – Credit to lead the development of innovative credit solutions for small businesses across Europe. This high-impact role requires over 10 years of experience in credit product management or lending strategy, with responsibilitie