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  • Supervisor
    Supervisor
    hace 20 horas
    £15–£17 por hora
    Jornada completa
    London

    Job Opening: Supervisor- Bottega 35 Location: 35 Kensington High street, London W8 5EB Pay Rate: £15 per hour Bottega 35 London is looking for an energetic and reliable Supervisor to join our dynamic Management Team . This role is perfect for someone who enjoys working in fast-paced, customer-focused Hospitality environment. Skills and Experience Requirements -The Floor Supervisor is responsible for delivering exceptional guest service while overseeing the smooth flow of restaurant operations. Their primary duties include serving guests, managing service order , and ensuring an outstanding dining experience. -Floor Supervisor supports the daily operation of the restaurant by coordinating service, maintaining high service standards, and ensuring all service protocols are consistently followed. -Floor Supervisor also leads and supports the waiters and food runners by providing guidance on service procedures, allocating daily tasks, and overseeing essential operational duties such as cleaning, cutlery polishing , table preparation, and the other service maintenance responsibilities. They play a key role in ensuring the team operates efficiently while maintaining the highest standards of hospitality and presentation. Requirements: -A positive attitude and strong teamwork skills -Ability to work under pressure -Previous experience in a restaurant (training provided ) -Excellent communication and attention to detail Why join Bottega 35? -Competitive hourly rate of £15 per hour Supportive team and great working atmosphere -Opportunities for career growth within the company -It's in High Street Kensington very close to transports links -Free staffs meals prepared daily by our chefs

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  • Group Finance Shared Services Manager
    Group Finance Shared Services Manager
    hace 1 día
    Jornada completa
    London

    GROUP FINANCE SHARED SERVICES MANAGER – LONDON HQ This role will be based within our finance function and will lead the day-to-day operations of our shared services of accounts payable and accounts receivable across the group. Reporting to the VP of Finance, the Group Finance Shared Services Manager will be responsible for overseeing all transactional finance activities, ensuring compliance with business KPIs and providing the delivery of accurate, timely, and compliant financial information. The role will work closely with others to drive efficiency, standardisation, and continuous improvement across processes, while maintaining strong governance and adherence to local regulatory requirements. This role is based at our London Bridge office 5 days per week. THE STAGE IS SET The stage is set for something different. We don’t run conventional hotels; we build places with character and intent. What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach. Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost. This is our backdrop. We’re on an exciting journey step on stage and play your part. THE WORK IN YOUR HANDS Lead the Accounts Payable and Accounts Receivable teams (4 direct reports and c. 15 indirect reports) to deliver UK and European transactional processes, ensuring compliance with KPIs, local legislation and best practice. For Accounts Payable ensures accurate, timely processing of invoices and payments while maintaining strong controls, effective vendor relationships, and compliance with financial policies. For Accounts Receivable ensures accurate and timely billing of guests and partners, efficient collection of payments, proactive credit control, and clear reconciliation of revenue across all properties and channels. Oversee an appropriate control environment ensuring business processes are clearly defined and documented. Ensure the successful operation of key systems including ERP, PMS, POS and expense platform to support shared services processes. Enable the continuous improvement of the teams processes to deliver significant transactional process efficiency and automation. Deliver adhoc and month end tasks such as approvals, reconciliations, journal signoffs and oversight of period-end close. This includes oversight of bad debt provisions and recurring accruals. Provide guidance and coaching to the team to enable business success. Lead the team through change. Provide Shared Service representation and insight for business wide projects and lead the execution of new business and regulatory requirements, e.g. European e-invoicing or integrating new software with Locke’s Finance system (Netsuite). Be the point of contact and escalation for key internal and external stakeholders. THE FIRE YOU CARRY Experience of leading day-to-day transactional finance procedures and management. Be curious to solve problems and stop them recurring Be data led in problem solving Strong business acumen and problem-solving ability. Autonomous and adaptable, ability to organise and prioritise multiple tasks and deadlines. Excellent attention to detail and an organised logical approach is essential. Ability to build strong relationships with other functions in the business to enable the successful delivery of business processes. YOUR PROVEN TRACK Strong financial understanding. Preferred qualified accountant - ACA/ACCA/CIMA qualified (or equivalent) MS Office literate, with advanced excel skills. Good examples of problem-solving including working with systems to deliver improvements. Excellent written and verbal communication. Proven success managing external stakeholder relationships. WHAT WE LOOK FOR We’re here to rethink what a modern lifestyle hotel can be. That takes pace, creativity, and people who enjoy working with purpose. If you’re comfortable with change, motivated by ideas, and focused on crafting meaningful guest experiences, you’ll do well here. We value individuals who can hold a vision, appreciate atmosphere, and want their work to have impact. Skills can be taught. Mindset can’t. There’s no single template for success here - just the right approach and willingness to grow.

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  • Security Agent
    Security Agent
    hace 2 días
    £35000–£40000 anual
    Jornada completa
    Harringay Warehouse District, London

    Tenant Support & Rent Resolution Officer About the Role We are looking for a confident, resilient and professional individual to help reduce rent arrears by working directly with tenants across our portfolio. This is not a debt collection or enforcement role. Instead, you will visit tenants in person, understand the reasons behind outstanding rent, assist them in resolving issues (particularly Housing Benefit and Universal Credit claims), and encourage prompt payment where appropriate. The successful candidate will be comfortable working independently, visiting multiple properties each day, and dealing with people from a wide range of backgrounds. They must be able to remain calm under pressure, communicate with authority, and build respect through professionalism. Key Responsibilities • Visit tenants with outstanding rent balances., • Discuss rent arrears in a firm, respectful and professional manner., • Identify the reason for non-payment., • Assist tenants with Housing Benefit and Universal Credit issues where appropriate., • Liaise with local authorities and support organizations to help resolve benefit delays., • Encourage tenants to make payments or agree realistic repayment plans., • Record detailed notes following every visit., • Provide regular updates to the office., • Escalate serious concerns or safeguarding issues., • Build positive working relationships while protecting the landlord's interests. Requirements • Excellent communication and interpersonal skills., • Confident dealing with difficult conversations., • Calm under pressure and able to manage conflict professionally., • Assertive without being aggressive., • Strong problem-solving ability., • Organised and able to work independently., • Full UK driving licence., • Own vehicle required., • Good understanding of Housing Benefit and Universal Credit is desirable, although training can be provided., • Previous experience in housing, property management, tenancy support, enforcement support, security, customer service, policing, military or similar roles would be advantageous., • Able to work over time or early hours, weekends when required. Ideal Candidate The ideal candidate is someone who naturally commands respect through their confidence, professionalism and presence. They are comfortable visiting tenants alone, can handle challenging situations calmly, and focus on finding practical solutions that help recover rent while maintaining positive tenant relationships. Benefits • All travel expenses covered., • Mobile phone., • Ongoing training., • Company pension., • Paid annual leave.

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  • Head Barista
    Head Barista
    hace 2 días
    £15.71–£17.71 por hora
    Jornada completa
    London

    HEAD BARISTA – HONEST GREENS We are Honest Greens 🌱, a fast-growing, purpose-driven restaurant lifestyle brand born from the belief that living a healthy lifestyle is a fundamental human right. Since 2017, we’ve been redefining the way people eat by offering real, honest, and delicious food fast and affordable , made by real chefs using fresh, local, and sustainable ingredients. Our mission is to democratize healthy living and become part of our customers’ everyday lives. We’re here to challenge the rules of the industry, championing real food, authentic people, and a culture where everyone can grow, learn, and be themselves. If you’re passionate about coffee, teamwork, and building something meaningful in a dynamic environment , this might be your place. We are looking for an experienced and passionate HEAD BARISTA to lead our café team and ensure excellence in every cup, every dessert, and every customer interaction. Your day-to-day will include… • Leading and coordinating the café team to ensure top-quality coffee, tea, and dessert preparation., • Ensuring compliance with quality standards, hygiene protocols, and food safety regulations within the café area., • Planning and organizing café operations to optimize time, workflow, and resources., • Training, mentoring, and motivating the team to foster a collaborative, engaged, and high-performing environment., • Supporting the front-of-house team when needed, contributing to smooth service and great guest experiences. Skills & Qualifications • Proven experience as a Head Barista or in a similar role, ideally in high-volume environments., • Genuine passion for coffee, healthy food, sustainability, and environmental responsibility., • Strong leadership and communication skills, with the ability to inspire and guide teams., • Ability to manage multiple tasks in a fast-paced, dynamic setting., • Availability to work in Madrid., • Team player mindset you enjoy collaborating and supporting others whenever needed. What we offer • Permanent contract., • Full-time position (30-40 hours per week)., • Additional compensation for public holidays, night shifts, and overtime., • The opportunity to be part of a fast-expanding company with a clear purpose and strong values, committed to real and sustainable food., • A dynamic, collaborative, and people-first work environment. Benefits 💸 Attractive wage 🍍 Free daily food ( daily credit during your shift) 🥑 50% discount in our restaurants (monthly limit) 🎟️ Corporate events and team activities 🚀 Internal growth opportunities 📚 Ongoing training and development

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  • Property Administrator
    Property Administrator
    hace 2 días
    £35000–£40000 anual
    Jornada completa
    Harringay Warehouse District, London

    A leading property lettings and management company is seeking a highly experienced, organized, and proactive Senior Property Administrator to join its dynamic team. This pivotal role requires an individual capable of managing multiple priorities, working accurately under pressure, and communicating professionally with various stakeholders within a fast-paced environment. Key Responsibilities: • Preparing, issuing, and managing tenancy agreements and other legal documentation., • Overseeing tenant onboarding processes and ensuring all necessary documentation is completed., • Preparing, submitting, and managing benefit and housing-related claims., • Liaising effectively with local authorities, housing organizations, and support providers., • Communicating with landlords regarding tenancy matters, compliance, and property-related issues., • Maintaining meticulous property and tenant records., • Providing comprehensive administrative support to the lettings and property management teams., • Handling email and telephone enquiries with professionalism and efficiency. Essential Requirements: • Proven experience in property administration, lettings, or property management., • Exceptional organisational and time management skills., • Strong attention to detail, ensuring a high level of accuracy in all tasks., • Excellent written and verbal communication abilities., • Demonstrated capability to prioritise and manage a busy workload effectively., • Proficiency in Microsoft Office, particularly Word and Excel., • A professional and courteous telephone manner., • Ability to work both independently and collaboratively within a team environment. We are seeking a professional who is: • Exceptionally organised and meticulous., • Composed and effective under pressure., • A strong and resourceful problem-solver., • Highly reliable and accountable in their work., • Capable of managing multiple cases simultaneously., • Consistently professional in all interactions., • Interested in building a long-term career with opportunities for growth. Desirable Attributes: • Experience with Universal Credit, Housing Benefit, or other housing-related benefit claims., • Prior experience liaising with local authorities and housing associations., • Sound knowledge of Right to Rent regulations, tenancy agreements, and compliance requirements. Benefits • 28 days holiday, • Company pension, • Performance-based salary reviews, • Career progression opportunities, • Ongoing professional development, • Free on-site parking, • Supportive, professional team Growth: • Clear opportunities for promotion., • Annual pay reviews linked to performance., • Genuine autonomy and responsibility., • A well-run company with efficient systems. If you thrive in a fast-paced property environment and are committed to delivering high-quality administrative support, we encourage you to apply.

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  • Bartender / Barista (F&B Assistant)
    Bartender / Barista (F&B Assistant)
    hace 3 días
    £13 por hora
    Jornada completa
    London

    JOB OVERVIEW To co-operate and work with departmental colleagues and team members across the business, carry out tasks as designated and manage the day-to-day practical aspects of customer service in an organised, structured and professional way. Primary duties include greeting guests, taking orders, serving food and drinks, and ensuring a positive dining experience. To carry out all tasks and procedures in line with statutory requirements and ensure that customer service is provided in line with the business and performance objectives of the Hotel. DUTIES AND RESPONSIBILITIES Service Delivery: Creating tell-your-mates experiences that makes guests want to keep coming back Welcome guests, direct them to their tables, and ensure a clean and inviting space. Present menus, answer questions about dishes and beverages, and accurately record orders. Deliver food and beverages promptly and efficiently, ensuring proper presentation and temperature. Refill drinks, clear used plates, and maintain a clean and organised dining area. Process payments, whether by credit card or room charging. Being empowered to use your initiative when dealing with handle customer complaints or issues with a positive attitude and seek to resolve them. Ensure tables are set up appropriately, and the dining area is clean and tidy. Relay orders accurately, address any issues with preparation, and coordinate service Actively looking for opportunities to grow revenue. Identifying upselling opportunities General Operations & Team Support: Work flexibly across multiple areas depending on business needs. Support events, activations, and lifestyle programming. Ensure public areas remain clean, inviting, and on-brand. Maintain a positive, supportive, and inclusive team environment. Follow all hotel policies, safety procedures, and brand standards. Other: While this job description is intended to be an accurate reflection of the duties involved with this position, the company reserves the right to add, remove or alter duties when business need dictates. REQUIRED KNOWLEDGE, SKILLS & EXPERIENCE FOR THIS ROLE Experience: Previous experience in a customer-facing role preferred Confidence using IT systems and software (including Microsoft Office) Skills: Customer Service: Friendly, attentive, and able to handle wide range of customer interactions. Natural influencing skills with a knack for managing expectations Communication: Excellent verbal and non-verbal communication skills. Knowledge of Food and Beverages: Familiarity with menu items, drink options, and potential allergies or dietary restrictions. Attention to Detail: Accurate order taking, ensuring correct presentation, and maintaining a clean dining area. Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining efficiency. Problem-Solving: Able to address customer issues or resolve unexpected situations. Teamwork: Collaborate effectively with other servers, kitchen employees, and bar staff.

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  • Night Hotel Manager
    Night Hotel Manager
    hace 5 días
    £32000 anual
    Jornada completa
    London

    Night Manager – The Megaro Collection Kings Cross The Megaro Collection encompasses 3 distinctive hotels ranging from our 61-bedroom 3 hotel The California, our 33-bedroom and 8 apartments 4 Boutique townhouse The Gyle, and our 49-bedroom 5*property The Megaro. Each hotel offers a unique insight to life in one of London’s rising neighbourhoods and welcomes all guests to Argyle Square for an exceptional and personalised travel experience. We are now ready to enlarge our family, and we are looking for an experienced Night Manager who is a super user of Guestline PMS (Rezlynx), which is a must to be considered for the role. The Hotel Manager will be working on-site 4 days a week, with 4 days off, managing the guest experience from check-in to check-out, as well as being responsible for all health and safety, fire safety, and food safety compliance for all three properties. The Night Manager will be responsible for ensuring night audits, closing end of day, and reconciliation is completed correctly and according to company standards and procedures. The Night Manager will be fully responsible for the night receptionist team members, ensuring the property is running smoothly and the highest of customer service is delivered. The Night Manager will have an excellent command of English, both verbal and written; will be an expert in Health & Safety and Security (SIA qualification would be ideal but not a must to be considered for the role). The ideal candidate will be passionate, well presented, extremely knowledgeable, and passionate about 5-star service and guest journey. The role requires someone with superb organisation and communication skills. It is essential to ensure the department is adequately briefed at all times, so communication is key. The Night Manager will: • Possess comprehensive knowledge of the company PMS system, Guestline (Rezlynx)., • Possess excellent presentation and interpersonal skills., • Skilled in checking arrivals lists, credit limit reporting and cash handling., • Knowledge of standard PC packages and computerized reservations systems., • Proficient in handling general clerical and administrative tasks., • Coordinate with fellow Night Manager to ensure seamless operations and effective handover of tasks and information., • Be flexible, will have great attention to detail., • Possess the ability to work independently., • Excellent command in English, both in oral and written., • Be extremely knowledgeable about the company services, standards & products., • Be proficient in night audit duties, including running reports, closing the end of day, and ensuring reconciliation is completed to company standards and regulations., • Be commercially and financially astute., • Provide exceptional customer service and unforgettable experience., • Possess a strong know-how in health and safety policies and procedures., • Be truly passionate about guests’ journey and will possess great attention to details. If you are looking for a vibrant yet high-end operation, no need to look any further. Apply today and begin a new adventure with us.

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  • Floor Supervisor
    Floor Supervisor
    hace 9 días
    £15–£16 por hora
    Jornada completa
    Nine Elms, London

    *Full time contract 35-48 hours per week* The Role The ideal candidate will have at least three years experience working as a Waiter or Head Waiter, in a well-established restaurant. Asian cuisine knowledge is desirable. Skills and Experience Requirements The Floor Supervisor is responsible for delivering exceptional guest service while overseeing the smooth flow of restaurant operations. Their primary duties include serving guests, managing service order, and ensuring an outstanding dining experience. Working closely with the Assistant Restaurant Manager (ARM), the Floor Supervisor supports the daily operation of the restaurant by coordinating service, maintaining high service standards, and ensuring all service protocols are consistently followed. The Floor Supervisor also leads and supports the waiters and food runners by providing guidance on service procedures, allocating daily tasks, and overseeing essential operational duties such as cleaning, cutlery polishing, table preparation, and other service maintenance responsibilities. They play a key role in ensuring the team operates efficiently while maintaining the highest standards of hospitality and presentation. Salary and Company Benefits • Up to £16.00 per hour (depending on experience) + a share of credit card tips, • Free staff meals prepared daily by our very own accomplished chefs, • Personal training and development programme, • 30% food and beverage discounts throughout the company worldwide, • Uniform provided, • EAP with 24/7 GP consultation access Only candidates with the legal right to work in the UK are eligible to apply

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  • Front of House Team Member
    Front of House Team Member
    hace 16 días
    £12.71–£13.71 por hora
    Jornada parcial
    London

    About us Fare Restaurant is a small business in London. We are social, customer-centric, fun, and our goal is to Deliver great food and service in a relaxed environment. We like to look after our team as a small family business. We like hard workers and fast learners as we look to build a team that respects and enjoys working together. If you are that person then apply here and join our crew.. Our work environment includes: • Food provided, • On-the-job training, • Lively atmosphere We are looking for a Server / FOH Team Member, bartending experience preferred, Part-Time (20 hours) to join our team and provide excellent customer service to our guests. If you have previous experience working in a restaurant or hospitality environment, we encourage you to apply. Responsibilities: • Greet guests, • Take food and drink orders, • Serve food and drinks, • Handle credit card transactions, • Bus tables and clean dining area, • Sanitize work areas, • Bartender experience preferred Requirements: • Basic math skills, • Excellent guest service skills, • Ability to work in a fast-paced environment, • Ability to stand for long periods of time, • Ability to lift up to 25 pounds, • Ability to work in a team environment, • Previous experience working in a restaurant or hospitality environment is preferred, but not required Benefits: • Flexible scheduling options, • Opportunities for career advancement within the company If you are interested in joining our team as a Server / FOH Team Member please submit your application today! Job Type: Part-Time (20 hours) Pay: £12.71-£13.71 per hour Benefits: • Staff discount, • Pension Scheme, • Sundays Off Schedule: • 8 - 12 hour shift, • Holidays, • Monday to Saturday, • We are closed Sundays, • Night shifts, • Weekend availability Work Location: In person

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  • Field Sales Representative
    Field Sales Representative
    hace 1 mes
    £28000–£35000 anual
    Jornada completa
    Wembley

    We are looking for a candidate to cover the already mature sales area of Greater London and its surrounding areas. Position Overview: We are seeking a dynamic and results-driven Field Sales Representative to join our expanding team in the Greater London region. The successful candidate will play a crucial role in establishing and growing our customer base, representing our brand with professionalism and enthusiasm. Candidates should be I.T. competent with a willingness to self-learn and the ability to problem solve. Responsibilities: • Field based prospecting, pitch, and secure new business with plumbing merchants, builders merchants, and DIY stores covering Greater London and surrounding areas including Slough, Luton, & Hartfordshire., • Build and maintain strong relationships with clients, understanding their needs and providing effective solutions, managing client accounts & orders., • Show motivation, efficiency, initiative and the use of CRM reporting., • Account and credit management for customer accounts, • Utilise your own vehicle for travel within the region, ensuring timely and efficient coverage., • Collaborate with the existing sales team and head office to ensure cohesive strategies and brand representation. Requirements: • Reside within the Greater London region., • Possess a personal mobile phone for job-related communication., • Hold a valid driving license and have full access to a vehicle in good working order for work-related travel., • Must have previous sales experience, particularly in dealing with plumbing/builders merchants and DIY stores., • Ability to maintain CRM systems & process orders on web-based order processing system., • Proven ability to work independently and meet sales targets. Compensation: £28,000 - £35,000 The role provides benefit of; car allowance, car maintenance allowance, mobile phone allowance and commission for sales generated within your region. 20 days annual leave + 8 days bank holidays + company paid Christmas closure (approximately 8-10 days). Application Process: Interested candidates are required to submit their resume along with a cover letter highlighting relevant experience. Shortlisted applicants will be required to pass an initial phone interview followed by a competency test as part of the selection process. Join Krobahn and be a key player in expanding our presence in the Greater London region. Apply now to be part of our growing success!

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  • Barista/ FOH
    Barista/ FOH
    hace 1 mes
    £14–£16 por hora
    Jornada completa
    London

    Job Summary: NEW OPENING! We are seeking a friendly, motivated, and experienced Barista & front of house to join our team at Les Filles Cafe. The ideal candidate will have a passion for coffee and providing exceptional customer service. You will be responsible for preparing and serving a variety of coffee drinks, maintaining a clean and welcoming environment, and ensuring customer satisfaction. Key Responsibilities: Customer Service: Greet customers warmly and assist them in selecting beverages and food items. Provide information on our menu, answer questions, and handle special requests. Drink Preparation: Prepare and serve a wide variety of coffee and tea drinks, including espresso-based beverages, drip coffee, and specialty drinks. Follow recipes and presentation standards. Equipment Maintenance: Operate and maintain coffee-making equipment, such as espresso machines, grinders, and brewers. Ensure machines are clean and in proper working order. Food Handling: Prepare and serve light food items such as pastries, sandwiches, and salads. Follow health and safety regulations for food handling and preparation. Cash Handling: Accurately process transactions using the POS system, handle cash, credit card payments, and provide correct change. Maintain a balanced cash drawer. Cleanliness: Maintain a clean and organized workspace, including the coffee bar, seating area, and restrooms. Perform regular cleaning tasks as per the cleaning schedule. Stock Management: Monitor inventory levels and restock supplies as needed. Inform the manager of low stock levels and assist with inventory counts. Team Collaboration: Work effectively with other team members to ensure smooth operations. Communicate openly and contribute to a positive work environment. Qualifications: MUST HAVE BARISTA EXPERIENCE, PLEASE DON’T APPLY IF YOU DON’T HAVE ANY EXPERIENCE. Skills: High proficiency in operating coffee equipment. Strong customer service skills with a friendly and approachable demeanor. Ability to multitask and work efficiently in a fast-paced environment. Good communication skills and the ability to work as part of a team. Knowledge: Basic knowledge of coffee brewing techniques and various coffee beans and blends. Attributes: Attention to detail, reliability, punctuality, and a positive attitude. Physical Requirements: Ability to stand for long periods, lift up to 25 lbs, and perform repetitive tasks.

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  • Bartender
    Bartender
    hace 1 mes
    £14.8 por hora
    Jornada parcial
    London

    Canteen is a completely unique global food hall destination at the heart of the Design District next to the o2 arena. The buildings iconic design, make for an incredibly exciting place of work, with incredible opportunities. Our unique benefits · £14.80 ph in line with London Living Wage · Experience bartenders welcome · Very flexible working hours · Full training and ongoing brand incentives with the bar & canteen · Fast track to supervisory roles · No late nights Role As one of our Bartenders & venue hosts you will be the face of the Canteen, delivering exceptional customer service, serving customer orders in a timely manner while always bringing forward your personality. With the Bar open from 12pm through to 9pm, you will be delivering service to a range of customers, and we want you to get to know our regulars who will pop in every morning for a coffee to customers coming for their first time on their way to an event at the 02. Personalising each interaction will allow us to stand out and establish ourselves as a place to visit. Varied contract lengths. Experience We are looking for people with experience within food & beverage who are willing to learn and work hard. The ability to prioritise different tasks and requests with great organisational skills. Experience making cocktails and barista would be ideal but full training will be given. Food Hygiene certificate and Health & safety awareness an advantage but full training will again be given. Good level of English language both written & spoken. Overall, we are looking for people who have a great personality and able to bring their all into work every day. Duties and Responsibilities CUSTOMERS: · Ensure that the customers experience is one to remember · Maintain a high-profile during service whilst being polite and helpful · Promote and establish a regular customer base, remember their likes and dislikes · Smile and maintain eye contact with customers · Provide prompt, unobtrusive, attentive service · Maintain high standards of personal appearance · Maintain a high standard of personal hygiene PRIOR TO SERVICE: · Report for duty on time and prepared for your shift · Assist others in ensuring that stations are equipped with sufficient clean equipment · Stock up as per standard · Ensure Bar is set up and stocked appropriately · Ensure Bar, back of house areas and floor is clean to standard DURING SERVICE: · Take instruction from your manager/ supervisor, anticipate their requirements · Provide attentive, unobtrusive, prompt service, work as a team · Take and process orders, make, serve and clear food and drinks, troubleshoot where necessary. · Respond to any menu/drinks queries with knowledgeable answers · Ensure the customers’ needs come first · React promptly and deal with any issues, complaints, breakages, spillages as member of the supervisory team. · Communicate any unresolved issues to the manager/ supervisor AFTER SERVICE: · Break down tables and clean · Break down stations · Restock stations as necessary · Ensure everything is left clean and tidy. · Report any outstanding service issues the supervisor/ manager KNOWLEDGE REQUIRED: · To have an excellent understanding of the different menus and the style of service for drinks, food and retail · To have a full working knowledge of all beverage items to include undertaking training in wines, beers, spirits and cocktails · To have a full understanding of all items of equipment, their uses, and where they are kept · To have a thorough working knowledge of the EPOS system to include, geography, what to do if it crashes, troubleshooting and knowing how the credit card payment handsets work. · To represent management in event of emergency, and to assist customers in same · To know where all emergency exits are · To pay due regard to the Health and Safety Policy and Food Safety policy and to ensure standards are met throughout the business. · To pay due regard to the company’s policy on Confidentiality Company Background Greenwich Peninsula is Europe’s largest single regeneration development delivering 17,000 new homes in a new swathe of London that brings together culture, community and modern architecture. Design District is a collection of 16 buildings designed by eight architects set in the heart of Greenwich Peninsula. The Design District will offer permanent and purpose-designed studio space for the creative industries, asset managed by Design District Limited. Prescient Group is managing the Canteen & Bar. We are known for shaping and operating renowned food & beverage, retail and cultural destinations. We work to transform spaces into meaningful assets that deliver targeted results. Some examples of our varied prior clients and projects have been Old Spitalfields Market, Ralph Lauren, Petersham Nurseries, Corbin and King and Burberry. More on Design District Canteen & Bar (“Canteen”) Canteen is a food and beverage destination at the heart of the Design District servicing the residents and visitors of Greenwich Peninsula. It is a highly visible semi-open outdoor venue in the shape of a caterpillar, it is completely transparent and freely accessible. Within the space are six fully fitted-out kitchen spaces and a larger bar. There are two floors with the first floor used as a large seating area and the ground floor housing the finishing kitchens, bar and circulation for the guest. Canteen also benefits from an adjacent shared production kitchen where the partnering food operators will prepare food and dispense deliveries. It will be a wonderful and vibrant place to visit, full of light and benefitting from large trees and comfortable casual seating. Design District Canteen & Bar (“Canteen Bar”) The Bar will provide the arrival experience for all guests entering the Canteen venue from the O2. There will be a varied customer of creatives, residential, visitors and workers and so the Bar is to provide a broad offer of appeal. From craft local beers to cocktails, quality coffee and smoothies to biodynamic wines. The Canteen Bar will be a place for everyone to enjoy through out the day. It is anticipated that the Bars proximity to the O2 will mean that there will be very busy event lead periods. The Bar will be fast, fun, diverse and deliver a high standard of quality and service.

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