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Business Unit: Customer Support Salary range: £23,600 - £35,400 DOE per annum + Benefits Location: Hybrid with travel to a local hub – Glasgow, Gosforth or Leeds Contract Type: Permanent, Full Time Our Team Our Financial Care team brings together operational areas who provide support customers who are experiencing financial difficulty and struggling with their Mortgage payments. This role is critical not only supporting colleagues but also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that the Financial Care team do, and we’re continually looking for ways to improve this experience through continuous improvements and customer journeys. What you’ll be doing • Managing a team of up to 14 who deliver a heartfelt service to our customers and manage tasks all in an empathetic and supportive manner., • Ensuring the delivery of quality is embedded within work in line with policy and regulatory requirements, helping to ensure key controls are maintained., • Leading and promoting a Continuous Improvement culture to increase operational effectiveness., • Analysing demand data to understand type, frequency and variation in demand and using it to eliminate waste and drive future improvements., • Understanding and meeting the needs of customers who are vulnerable and ensuring team focus is on the customer outcomes in all aspects., • Supporting a team culture that gives optimal service and helps build customer loyalty / advocacy., • Be a point of escalation to deal with any issues or complaints, using root cause analysis and team-based problem solving to arrive at solutions and improved ways of working., • Coaching and developing your team to drive forward our operational excellence agenda. We need you to have • Experience of managing people and creating high performing teams, • Extensive knowledge of hVM processes and systems, including late-stage arrears activities and a clear understanding of the legal process undertaken, • Supporting customers who are extremely vulnerable due to their financial circumstances, • Track record of helping to successfully deliver significant change, • Proactive mindset, • Training and coaching at operational level, • Proactive thinking and be an advocate of continuous improvement – keeping the customer at the heart, • Practical knowledge Policy and the regulatory environment as applicable to Financial Services regulatory SLA’s, • Experience of coaching colleagues to a high standard of quality Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Model Risk and Analytics Salary range: up to circa £41,000 per annum DOE + red-hot benefits Location: Hybrid - with occasional travel to one of our key hubs Contract type: Permanent Get out of your comfort zone. Live a life more Virgin. Our Team The team’s focus is on providing quantitative and qualitative analysis across our model suite, providing solutions support the acquisition of new business, risk-based account management and manage the bank’s capital across its business portfolios. A key part of the team’s remit will be to gain buy-in from stakeholders for new ways of doing things. What you’ll be doing • Building and validating statistical models to support business decisions, in line with regulatory requirements., • Researching the best techniques for the given purpose and coordinating with others to determine a model specification. Delivering analytical/statistical modelling and data analysis to support the development of the bank’s models, • Inputting into the scoping, design, development, validation and implementation of models, • Clearly defining problem statements and researching and testing innovative solutions to address these, • Documenting the process and outcome of your analysis and model development to support internal review, stakeholder engagement and change proposals, • Strong analytical skills with a good degree in a numerate discipline subject (e.g. statistics, engineering, econometrics), • Familiarity of a wide variety of advanced machine learning and AI modelling techniques with some experience of applying them, ideally in a banking environment, • Experience of model development projects or modelling analytics within banking with an understanding of model usage, • Practical experience of distilling and interpreting complex data and analysis, • Expertise in the use of statistical analysis software (e.g. SAS, Python, R) as well as MS Office, • Advanced Degree (PhD, Masters) in a data science related area, • Coaching/mentoring experience, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we’re a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.’ This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ It’s important to note that there may be occasions where it’s not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Branch Network Salary Range: £23,500 - £25,000 per annum DOE + Benefits Location: Glasgow Shawlands Contract Type: Permanent, 28 Hours - Part Time Our Team Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Glasgow Shawlands branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for! What you’ll be doing • Welcoming our lovely customers to the Branch., • Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process., • Resolving any queries customers may have with their banking., • Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution., • Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone., • You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community. We need you to have • Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers., • Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers., • Great communication skills with a natural ability to engage and build rapport with lots of different personalities., • A flexible and positive working approach to suit customer needs and business demands., • Genuine enthusiasm to work with your team to achieve collective goals in a timely way., • A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news. It’s a bonus if you have but not essential • Some financial services experience., • Knowledge of banking products., • Working knowledge of Microsoft Office applications. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum Location: UK Hybrid - Gosforth / Glasgow area with some remote working Contract Type: Permanent /Full Time Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Advisor (Digital Experience Service Advisor), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions., • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances., • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward., • Deliver Exceptional Service, If customer service and doing the right thing are your passions, we want you on our team!, • Having brilliant inbound conversations, Develop skills to deliver the right outcomes for our customers., • Build Rapport, Use your excellent communication skills to understand and help customers., • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand., • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced, technology-led customer service environment., • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment., • Proven track record of assisting vulnerable customers by asking questions and providing support., • A caring, positive attitude with a genuine desire to exceed our customers’ expectations., • A flexible and positive working approach to suit customer needs and business demands., • Some financial services experience, • Knowledge of banking products Working Hours: Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Customer Support Salary range: £23, 500 - £27,000 per annum DOE + benefits Location: UK Hybrid with occasional travel to Glasgow, Gosforth or Leeds Our team We are recruiting into our Late-Stage Financial Care team to provide some of our most vulnerable customers the top-class level of service and support they deserve and expect as part of being a valued Virgin Money customer. Supporting customers who are experiencing severe financial difficulty is a key priority for us so when the moment comes to support them in their hour of need, we need experienced and dedicated Late-Stage Mortgage Recoveries & Litigation Specialists to deliver a fantastic level of customer service. We are looking for people who are passionate about providing fantastic service and support, who will use their expertise to help customers manage their financial situation, making memorable customer experiences; and taking the time to make sure our customers have the right solution to suit their complex needs. We're looking for self-motivated passionate and empathetic individuals, who are ready to make a real difference to a successful and expanding Late-Stage team. What you’ll be doing • Playing a key role within our frontline telephony team, providing excellent and empathetic support to customers experiencing severe financial difficulties. These will potentially be facing or going through legal action. You’ll be required to use all your expertise and push boundaries to deliver sustainable and affordable solutions for the customer., • Taking inbound and making outbound calls to support our customers who require additional support through difficult times, including discussing the repossession of properties and dealing with referrals from Solicitors for example., • Talking with customers and building a positive rapport to understand their circumstances and as appropriate provide support to those that are vulnerable. Where forbearance is required, you’ll use your questioning skills to be able to reach the best possible outcome for them., • Flex your ability to be insatiably curious will support the review and where applicable the progression of cases through the Litigation journey, searching for the best outcome to prevent customer detriment., • Liaising with third parties to ensure that our customers are fully supported and receive a service based on best practice., • As we're a regulated organisation, we need you to work within the appropriate regulatory frameworks., • A proven track record in telephone-based customer service, adept at handling queries and resolving issues responsibly., • Strong customer service experience, specifically in a Late-Stage Secured Collections., • The proven ability to review information and problem solve, to make the right decision to support customers., • Previous experience of working in a litigation environment, demonstrating excellent knowledge of Litigation processes., • Outstanding communication and active listening capabilities, with the ability to empathise and deliver exceptional customer care., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. ___As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Customer Operations, Mortgage Operations Salary range: £23,500 - £25,000 per annum DOE + benefits Location: UK Hybrid – Gosforth/ Glasgow Our Telephony Banking Associates are the heartbeat of our customer experience – the friendly voice on the other end of the line that makes all the difference. As the first point of contact for our customers calling in, you’ll play a vital role in delivering the exceptional service Virgin Money is known for. We’re looking for people bursting with energy, passion, and a genuine desire to create magic moments over the phone. Whether it’s helping with everyday banking queries, offering guidance, or simply making someone’s day a little brighter, you’ll be there to ensure every call ends with a smile. What you’ll be doing: • Handling inbound customer calls and chat service with warmth, professionalism, and a personal touch., • Listening carefully to understand customer needs and providing clear, helpful solutions., • Making every interaction count by delivering a service that exceeds expectations., • Using your knowledge and tools to resolve queries efficiently and confidently., • Proven experience working in a contact centre or customer service environment where you’ve delivered great outcomes for customers, • A strong track record of delivering excellent customer service, showing empathy, patience, and professionalism in every interaction., • Experience building relationships with a variety of people, with the ability to adapt your communication style to suit different situations, • Evidence of working effectively as part of a team, supporting others, • Experience managing multiple tasks or systems in a fast-paced environment, showing strong organisation and time management skills., • A history of quickly adapting to new tools, systems or processes, with a willingness to learn and improve., • Customer processing roles – Monday to Friday flexible between 8am-8pm, • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Risk Operations Salary range: £25,800 - £32,000 per annum depending on experience + benefits! Location: Hybrid - UK with occasional travel to office or Hub at Glasgow, Gosforth or Leeds Contract type: Permanent Our Team Risk Operations brings together operational areas who delightfully support customers in their moment of need. This could range from a bereavement in the family to customers in financial difficulty to fraudulent activity. This role is critical in supporting the department by enhancing opportunities and also responding to emerging risks which the nature of the work brings with it. Customer experience is at the heart of everything that Risk Operations do, and we are continually looking for ways to improve this experience through Continuous improvements and customer journeys. What you'll be doing • Ensuring the delivery of quality is embedded in line with policy and regulatory requirements, helping to ensure good customer outcomes and that key controls are maintained., • Co-ordinate team resource to deliver testing in line with framework requirements across testing samples in the area., • Provide mentoring and support to team of Quality Checkers to foster culture of good quality outcomes and drive continuous improvement., • Conduct root cause analysis of quality outcomes, to identify areas of opportunity for improvement and implement corrective and proactive actions., • Collaborate with other teams within the area and business to ensure quality is integrated into all parts of the customer journey., • Create reports on quality metrics, findings and continuous improvements for management review., • Proven experience in a quality management within banking, financial services, or customer care., • Substantial knowledge of financial regulations and compliance requirements., • Excellent analytical skills with the ability to turn insights into actionable improvements., • Superb communication skills to be able to influence, coach, and engage at all levels., • Proficient in QA tools, reporting systems, and performance metrics., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Business Banking, Business Direct Salary Range: £23,500 - £27,000 per annum DOE + red-hot benefits Location: Hybrid with occasional travel required to a hub Contract Type: Permanent Our Team We are searching for Business Advisers to join our Business Direct telephony team. If you have a passion for delivering fantastic customer service and helping customers with all their business banking needs this might be the role for you! We are looking for highly motivated individuals to provide a best in class, tailored made experience to our small business customers. But don’t worry, we will coach, support and encourage you to develop the skills you need. What you’ll be doing • Providing a fantastic customer experience, you will be the first point of contact for prospective and existing customers., • Always providing professional and personable service for customers, taking ownership of queries and requests., • Having meaningful conversations with our customers, you will identify their needs and introduce the right products and services that will benefit them., • Contributing to the team's overall business objectives, in particular supporting and educating our customers on our digital proposition., • Maintaining and demonstrating high degrees of data quality and accuracy., • A genuine passion for customer service and willingness to go the extra mile in order to ensure a brilliant customer experience., • Good organisational and administrative skills, ensuring all tasks are complete within required timescales., • Strong verbal and written communication skills., • A desire to continually broaden your knowledge and share best practices with your team., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. ___As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Stores Network Salary Range: £25,600 - £38,400 per annum DOE + benefits Location: Hybrid (occasional travel required to a hub – Glasgow, Gosforth) Contract Type: Permanent, Full Time Our Team We have an amazing opportunity for someone to join our Customer Care Team. Our Customer Care Team have a very important role, they support our vulnerable customers. As a Customer Care Team Leader, you and your team will primarily specialise in supporting our customers who are impacted by multiple streams of digital or business change. Dealing with and supporting vulnerable customers is a rewarding role, that brings challenges, resilience and a sense of accomplishment in knowing you are helping others. We are looking for an experienced Team Leader to manage and support the team, while also driving for customer service excellence. If you are self-motivated, enthusiastic and ready to make a real difference within a go-getting team then we are looking for you! What you’ll be doing • Manage and lead a medium size team., • Be responsible for identifying training and coaching needs within the team., • Have responsibility for the performance, quality, service and efficiency of the team., • Have a hunger to achieve an incredibly high standard of service., • Quickly adapt to customer demographics and the changes this may mean for your team., • Engage, inspire and motivate others as part of a winning team., • Be able to succeed in a fast paced and changing environment., • Experience of supervising a remote telephony team., • Experience of working in a fast paced, dynamic and changing environment to a high level., • Strong people management experience (performance management, training and coaching)., • Financial Services Experience or a good knowledge of the different products and services that are offered across the bank., • A caring, positive attitude with a genuine desire to exceed our customers’ expectations., • Excellent communication and listening skills with the ability to empathise and deliver a heartfelt service both to your team and our customers., • The desire to want to pick up the phone and assist the team in actively helping customers., • A passion for delivering exceptional customer service., • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: COO, Digital Experience Centre Salary range: £23,500 - £25,000 per annum + benefits Location: UK Hybrid - Gosforth / Glasgow area with some remote working Our Team Are you ready to embark on an exciting journey with Virgin Money? As a Customer Experience Service Adviser (we call it internally Digital Experience Service Adviser), you'll play a pivotal role in creating rewarding relationships with our customers over the phone. Your mission: to support our customers in accessing our innovative products, services, and digital solutions through inbound conversations. You'll be the friendly voice of Virgin Money, delivering heartfelt service every day. What you’ll be doing • Be the Voice of Virgin Money, Guide customers over the phone, offering extra help and sharing how they can use our digital solutions., • Empower Customers, From navigating mobile and online banking to addressing everyday queries, you'll help customers feel confident in managing their finances., • Assist our Vulnerable Customers By identifying customers who may be vulnerable, you’ll provide them with the relevant support and where necessary record any support needs to ensure we are mindful and aware of their needs moving forward., • Deliver Exceptional Service, if customer service and doing the right thing are your passions, we want you on our team!, • Having brilliant inbound conversations, develop skills to deliver the right outcomes for our customers., • Build Rapport, use your excellent communication skills to understand and help customers., • Discover Solutions, Ask the right questions to explain our products, services, and digital applications in a way customers understand., • Thrive in a Fast-Paced Role, Contribute to the overall performance of the department as a keen team player. We need you to have • Strong experience of working within a fast paced customer service environment (telephony experience)., • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment., • Proven track record of assisting vulnerable customers by asking questions and providing support., • A caring, positive attitude with a genuine desire to exceed our customers’ expectations., • A flexible and positive working approach to suit customer needs and business demands., • Experience of using Microsoft office applications. It’s a bonus if you have but not essential • Some financial services experience., • Knowledge of banking product. Working Hours: • Rotational shifts including weekend work (8am-8pm) Hybrid Working: • Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Business Unit: Stores Network Salary range: £23,500 - £27,500 DOE per annum + Benefits Location: UK Hybrid – Gosforth/Glasgow area with some remote working Contract Type: Permanent, Full Time Our Team We have an amazing opportunity for someone to join our Customer Care Team. Our Customer Care Team have a very important role; they support our vulnerable customers. As a Customer Care Advisor, you’ll support our customers with their everyday banking needs and make a real difference to our vulnerable customers and the experience they receive. Dealing with and supporting vulnerable customers is a rewarding role, that brings challenges, resilience and a sense of accomplishment in knowing you are helping others. Are you somebody who wants to make a difference every day? You love to listen to people, have an ability to read between the lines, and love to be able to help? Sound familiar? Then this opportunity is for you! What you will be doing • Assist with our Vulnerable Customers by providing the relevant support they need while also record any support needs to ensure we are mindful and aware of their needs moving forward., • Work within the team to provide support to identified customers who are impacted by changes to our services who may need additional support., • Engage with customers via outbound and inbound calls, to understand their circumstances and provide support, • Find the best possible solution for the customers., • Use your questioning and listening skills to find out about the customer and summarise the situation, keeping to our defined processes as you go., • Ensure that our vulnerable customer records are up to date and accurate., • Thrive in a Fast-Paced role and contribute to the overall performance of the department as a keen team player., • Build Rapport and use your excellent communication skills to understand and help customers. We need you to have • Strong experience of working within a fast-paced telephony environment., • Impeccable communication with experience of making in the moment decisions within a Contact Centre environment., • Proven track record of assisting vulnerable customers by asking questions and providing support., • A caring, positive attitude with a genuine desire to exceed our customers’ expectations., • A flexible and positive working approach to suit customer needs and business demands., • Experience of using Microsoft office applications, • A caring, positive attitude with a genuine desire to exceed our customers’ expectations, • Deliver Exceptional Service, if customer service and doing the right thing are your passions, we want you on our team!, • Some financial services experience, • Knowledge of banking products Hybrid Working: Enjoy the best of both worlds with our hybrid approach, combining office time in Newcastle (Gosforth) and Glasgow with generous home working options. We value our time together to solve problems, learn, and stay connected. Training: Training will be conducted face to face in a hub (Glasgow/Gosforth) over a 3-week period. Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance., • Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Embark on a transformative journey as a Credit Risk Specialist. At Barclays, our vision is clear -To safeguard the financial health of the bank by identifying, analysing, and mitigating potential credit risks associated with lending activities. To be successful as a Credit Risk Specialist, you should have experience with: • Personal attributes essential to performing role including capabilities, knowledge, and experience, • Experience in primarily Run the Bank roles in financial institutions, consulting or technology companies or Programme management roles in other industries, • Technical experience with high proficiency in UNIX, SQL, ITIL, • Experience with ITIL concepts and best practices. Experience of using configuration management tools and reporting. (preferred Service Management Tool - Service First / SNOW), • Experience in batch monitoring tools (preferably - Autosys) Some other highly valued skills may include: • Windows experience, • Unix, database technologies primarily in Investment Banking domain. (Exposure to Risk business area will be preferred), • Knowledge of Investment Bank and IB risk functional knowledge, • Excellent communication (verbal and written) suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with 'technical' or 'non-technical' users/ customers You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills. The location of your role is Glasgow. Purpose of the role To safeguard the financial health of the bank by identifying, analysing, and mitigating potential credit risks associated with lending activities. Accountabilities • Analysis of financial data, including income, assets, liabilities, credit history, and economic trends, to determine the risk of default., • Monitoring of existing loan portfolios to identify potential credit deterioration or early warning signs of default., • Recommendation of loan approvals, rejections, or adjustments based on risk evaluation and bank lending policies., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Join us as a Lending Product Owner at Barclays, where you'll be supporting the change of Barclays Credit products. You'll also benefit from being part of a vast professional network, collaborating with industry mentors and experts. To be successful as a Lending Product Owner, you should have experience with: • Lending products and services, as this will be crucial for the successful management and development of our offerings., • Agile methodologies, which would help streamline project execution and foster collaboration., • Notable Agile management skills, ensuring that all are delivered on time and within scope., • Advanced evaluative abilities, enabling the identification of trends, insights, and opportunities to improve our lending processes. This role will be based in either our Glasgow or Isle of Man office. Purpose of the role To collaborate with product owners and other technical teams involved in the product development process and utilise their knowledge of the bank's technologies to enact the vision defined in the product roadmap. Accountabilities • Provision of subject matter expertise to support the collaboration between the product owner and the technical side of product development., • Support the development and implementation of the product strategy and vision defined in the product roadmap and communicate them with the relevant stakeholders and the development team., • Collaboration with internal stakeholders to gather and prioritise product requirements and features based on business value and feasibility that are well defined, measurable and secure., • Development and implementation of assessments to ensure continuous testing and improvement of product quality and performance., • Monitoring of product performance to identify opportunities for optimisation that meets the banks performance standards., • To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures.., • If managing a team, they define jobs and responsibilities, planning for the department's future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements.., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.., • OR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions.., • Advise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment., • Manage and mitigate risks through assessment, in support of the control and governance agenda., • Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does., • Demonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies., • Create solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions., • Adopt and include the outcomes of extensive research in problem solving processes.

Join us at Barclays as part of the Wholesale Lending capital management team, implement data quality processes and procedures, ensuring that data relating to Wholesale Lending risk, capital and business activity is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. Oversee, manage and implement operational and transaction management processes as they relate to balance sheet optimisation activities managed by the Wholesale Lending business. Essential Skills and Qualifications: • Minimum high quality undergraduate degree - 2.1 or equivalent, • Strong analytical / problem solving abilities, • Advanced MS Excel skills, • Clear and effective written and verbal communication and presentation skills, and ability to explain technical concepts to non-technical audience, • Regulatory reporting experience, • Understanding of capital, returns and credit risk modelling (RWA, RoRWA, PD, LGD, EAD)., • Working knowledge of the CRR regulation, in particular Advanced Internal Ratings Based and Standardised approach to calculating capital requirements for Credit Risk, • Practical experience of working with data in a database (e.g. SQL) You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills Purpose of the role To implement data quality process and procedures, ensuring that data is reliable and trustworthy, then extract actionable insights from it to help the organisation improve its operation, and optimise resources. Accountabilities • Investigation and analysis of data issues related to quality, lineage, controls, and authoritative source identification., • Execution of data cleansing and transformation tasks to prepare data for analysis., • Designing and building data pipelines to automate data movement and processing., • Development and application of advanced analytical techniques, including machine learning and AI, to solve complex business problems., • To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement., • Requires in-depth technical knowledge and experience in their assigned area of expertise, • Thorough understanding of the underlying principles and concepts within the area of expertise, • They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate., • Will have an impact on the work of related teams within the area., • Partner with other functions and business areas., • Takes responsibility for end results of a team's operational processing and activities., • Escalate breaches of policies / procedure appropriately., • Take responsibility for embedding new policies/ procedures adopted due to risk mitigation., • Advise and influence decision making within own area of expertise., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your workand areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function., • Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Make evaluative judgements based on the analysis of factual information, paying attention to detail., • Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents., • Guide and persuade team members and communicate complex / sensitive information.

Join us as a Process Architect at Barclays, where you will collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. The Integrated Financial Crime (IFC) portfolio is a multi-faceted Financial Crime programme of change delivered via over 20 programmes to create a holistic, risk-based and effective Financial Crime environment, strengthen robustness and enhance automation of Financial Crime processes, develop and strengthen our skills and capabilities across all lines of defence and empower our partners, colleagues and customers to identify and prevent Financial Crime by raising awareness of the risks. To be successful in the role of a Process Architect, you should have the following: • Previous experience in the financial industry., • Strong Processing Architect/Processing Engineering experience., • Extensive experience in Enterprise/ process Architecture, with a specialisation in Business Architecture and Business Process Engineering within the banking sector., • Proven track record of re-engineering and optimising business processes for large financial institutions., • Deep understanding of IT Architecture and its interplay with business and data architectures. Some other highly valued skills include: • Strong knowledge of core banking products and operations, including - Retail Banking, Products, processes, and systems. Corporate Banking, Lending, treasury, and trade finance operations. Risk Management, Credit, market, and operational risk. Back-Office Operations such as Reconciliation, settlements, and compliance. You may be assessed on the key critical skills relevant for success inrole, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills. This role will be based in Glasgow or London. Purpose of the role To collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas. Accountabilities • Development and implementation of strategies to improve the efficiency and effectiveness of banking operations, using data led insights., • Participation in projects and initiatives to improve performance & optimisation efficiency and effectiveness., • Development of reports and presentations on performance & optimisation and communicate findings to internal senior stakeholders., • Identification of industry trends and developments, and collaboration with stakeholders across the bank to provide recommendations for change and improvement within performance and optimisation processes., • Development and implementation of analytics and reporting performance & optimisation to mitigate risks and maintain efficient operations., • To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions., • Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes, • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others., • OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes., • Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues., • Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda., • Take ownership for managing risk and strengthening controls in relation to the work done., • Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function., • Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy., • Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively., • Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.

Manage and process daily customer support tasks within agreed timelines. Submit credit reference agency files and daily asset registration data to relevant parties.

Job Description We have an opportunity to impact your career and provide an adventure where you can push the limits of what's possible. As a Lead Software Engineer at JPMorgan Chase within the Corporate Sector Credit Risk team, you'll be an essential member of an agile team that works collaboratively to enhance, build, and deliver trusted market-leading technology products in a secure, stable, and scalable way. Your role as a core technical contributor will involve creating critical technology solutions across multiple technical areas within various business functions, all in support of our firm's business objectives. Job responsibilities • Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems, • Develops secure high-quality production code, and reviews and debugs code written by others, • Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems, • Leads evaluation sessions with external vendors, startups, and internal teams to drive outcomes-oriented probing of architectural designs, technical credentials, and applicability for use within existing systems and information architecture, • Leads communities of practice across Software Engineering to drive awareness and use of new and leading-edge technologies, • Adds to team culture of diversity, equity, inclusion, and respect Required qualifications, capabilities, and skills • Formal training or certification on system design concepts and applied experience, • Hands-on practical experience delivering system design, application development, testing, and operational stability, • Advanced experience in Java and spring framework, multi-threading, • Proven experience with Kafka and streaming technologies, creating restful web services, databases (oracle, etc.), • Proficiency in automation and continuous delivery methods, • Proficient in all aspects of the Software Development Life Cycle, • Advanced understanding of agile methodologies such as CI/CD, Application Resiliency, and Security, • Demonstrated proficiency in software applications and technical processes within a technical discipline (e.g., cloud, artificial intelligence, machine learning, mobile, etc.), • In-depth knowledge of the financial services industry and their IT systems, • Practical cloud native experience Preferred qualifications, capabilities, and skills • Knowledge in Big Data development and software design, • Understanding of Risk Management and Credit Risk About Us J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.

Able Bridge Recruitment are delighted to be working exclusively with one of our biggest clients in Glasgow in the recruitment of a permanent credit controller.

QED Legal are working with a young and ambitious law firm that is quickly establishing itself as a major force in the Scottish litigation market.With a turnover that would be the envy of competitors in this space, the firm continues to expand at pace and offers a dynamic environment where solicitors

Key areas of responsibility: Technical: * Manage and oversee daily finance operations, including Payroll, Purchase Ledger, Subcontractor Ledger and Credit Control * Prepare, consolidate and present monthly management accounts * Maintain compliance with HMRC regulations, including CIS, VAT,

Experienced Credit Controller Commercial Debt Recovery. A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team.

Atrium EMEA are partnering with a world leading IT services contractor on a major regulatory-change delivery programme at one of the UK’s top five banks. We’re looking for two experienced Scrum Masters with recent experience working with top-tier, enterprise-level financial services clients to lead Agile teams through the delivery of critical risk-data and risk-reporting improvements under BCBS 239, Basel III/IV and relevant PRA/FCA frameworks. Your background with large financial services organisations will be key to steering best practice and stakeholder alignment. Rate: £400–£500 per day (Inside IR35) Locations: Hybrid – 2 days per week on-site in Central London or Central Glasgow (candidates must live within a commutable distance to their chosen location) Duration: Initial 12-month contract Key Project You’ll guide teams delivering BCBS 239 – the global standard for risk-data aggregation and risk-reporting – ensuring regulators’ requirements for accurate, timely data are met across stress and normal conditions. This programme is pivotal to strengthening the bank’s risk-management capabilities and achieving full regulatory compliance. What we’re looking for: Proven Scrum Master experience on large-scale regulatory or remediation programmes (e.g. BCBS 239, Basel III/IV, PRA/FCA compliance) within enterprise-level financial services clients Agile pedigree: CSM, PSM or equivalent Agile certification; track record of coaching teams, facilitating all Scrum ceremonies, removing impediments and driving continuous improvement Domain knowledge: familiarity with banking risk domains (risk-data aggregation, finance/treasury, credit-risk) and regulatory frameworks (BCBS 239, Basel III/IV) Stakeholder engagement: exceptional communicator, able to work with business, technology and risk teams to keep delivery on track Contract stability: evidence of longevity in previous assignments (minimal short stints) Banking exposure: experience within a top-tier UK bank or similar enterprise-level financial services client is imperative and must be recent

Procurement Buyer – IT & Banking Operations Location: Hybrid (with occasional travel to UK hubs) Contract: 12-Month Fixed Term Are you a procurement professional ready to make a real impact in the financial services sector? We’re looking for dynamic Buyers to join a forward-thinking procurement team within a leading UK financial institution. This is your chance to shape strategic sourcing decisions across IT and banking operations, helping drive innovation and efficiency in a fast-paced, purpose-led environment. What You’ll Be Doing You’ll be at the heart of procurement strategy, supporting key categories such as: • IT Infrastructure – Platforms, Cybersecurity, Core Infrastructure, Telecoms, • Enterprise Applications – Software, Managed Services, IT Services, • Banking Operations & Services – Credit Risk Agencies, Print Solutions Your role will involve: • Leading tendering processes and procurement initiatives, • Building strong relationships with stakeholders and suppliers, • Delivering savings targets aligned with business goals, • Staying ahead of market trends and supplier capabilities, • Promoting procurement policy and governance compliance What You’ll Bring To thrive in this role, you’ll need: • Proven procurement experience in relevant categories, • Strong negotiation and influencing skills, • Confidence and resilience in a change-driven environment, • Ability to interpret contracts and identify key issues, • Excellent communication and stakeholder management skills, • Business awareness and sourcing best practices Bonus Skills (Not Essential) • CIPS qualification or working towards it, • Understanding of risk processes, • Familiarity with commercial and legal terminology Rewards • 38.5 days annual leave (including bank holidays), • Up to 5 paid well-being days per year, • 20 weeks paid, gender-neutral family leave, • Market-leading pension scheme, • Free private medical cover, income protection & life assurance, • Flexible benefits including Cycle to Work, wellness assessments & more, • All perks available from day one Why Join? This is more than just a procurement role - it’s a chance to be part of a purpose-driven organisation in the banking and financial services industry, where your work contributes to fairer, more rewarding banking for society. You’ll be part of a collaborative, inclusive team that values innovation, integrity, and impact. Apply now! Apply via the link or email your CV to . For a full job description, contact Carrie on 01224 965506.

Responsibilities: * High volume account management * Resolve queries with customer and branches * Ensuring outstanding debts are collected * Reconciliation of accounts * Weekly and monthly debt reviews * Update data base with the progress on outstanding accounts * Raising credit

Do you have strong third-party / credit hire claims experience? Do you enjoy negotiating and managing each claim to a conclusion and have strong knowledge of relevant jurisdictional rules and protocols? You will typically be responsible for investigating, reserving, and negotiating settlem

Job Title:Experienced Credit Controller Commercial Debt Recovery. A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team.

Business Unit: Technology Operations & Cyber Security Location: UK, Hybrid Salary: £40,000 - £50,000 Contract Type: Permanent, full-time Our Team We're looking for an experienced Group Incident Manager to join our multi-disciplinary team where you will assess incidents raised through ServiceNow to understand impact and if there is a requirement for central management. You will also assist in ensuring that all Bronze or Silver incidents are managed to resolution with an understanding of root cause and facilitate Post Incident Reviews detailing relevant actions and identifying lessons learned. This role will require you to support enhancements to the Group Incident management procedure & Framework ensuring a continuous improvement mindset across the Service Management department, identifying opportunities to enhance processes which could add value to the team and wider TOCS, to help improve customer & colleague experience, efficiency and ensure regulatory compliance. What you'll be doing: * Actively lead or support Senior Group and Major Incident Managers on all Major Incidents, including those hitting Bronze or Silver criteria to ensure effective and timely service restoration through the Incident Management process, working with technical and Business teams to agree the appropriate actions to minimise customer and operational impact. * Supporting the Senior Group and Major Incident Managers to provide timely updates to business stakeholders on incident status, service impact and actions/timelines to restore service through the appropriate communication channels * Supporting the Senior Group and Major Incident Managers ensure appropriate escalations are undertaken in accordance with Bank policies * Run and document Post Incident Reviews (PIRs) with root cause and agreed actions and actively track these actions to completion * Undertake continual service improvements of the Incident Management process. * Day to day monitoring of tools such as Servicenow, Teams channels and Downdetector to enable early detection of incidents. * Ensuring a continuous improvement mindset across the Information Service Management team, identifying opportunities to enhance processes which could add value to the team, and wider TOCS, improve customer experience, efficiency and ensure regulatory compliance. * Will be required to work OOH/Standby to support incidents and major IT releases 24365 We need you to have: * Group (Business) Incident Management experience. * Strong leadership and development skills and experience. * An understanding of key technologies and applications that underpin the Bank defined Important Business Services processes. * Ability to cope with multiple priorities in a rapidly changing and dynamic environment. * Experience of Partner engagement through Incidents, PIRs and/or Service Reviews * Tenacity, resilience and flexibility Red Hot Rewards • Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more., • Up to five extra paid well-being days per year., • 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt., • Market-leading pension., • Free private medical cover, income protection and life assurance. If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible. Say hello to Virgin Money Virgin Money is so much more than just a bank. As part of the Nationwide group, together we're the UK's first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider. Be yourself at Virgin Money At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. ___As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team ___ As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants. Now the legal bit Although some of our roles allow you to be based anywhere in the UK, we'll need you to confirm you have the right to work in the UK. If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Helping to widen the understanding of the value of analytics across Finance Deputising for the Senior Manager, Analytics, in cross-bank collaborations We need you to have Proven experience managing and coaching technical colleagues Prior experience in credit risk or financial risk regulation and dat

We have an excellent opportunity to join our multilingual Credit Control department, where you will be responsible for a variety of Credit Control and other non-client facing activities, including: maximising cash flow and minimising debt at risk while ensuring our operations are fully compliant. Wi

Sign in to set job alerts for “Site Reliability Engineer” roles. Senior Site Reliability Engineer. Site Reliability Engineer III - Credit Risk.

Finance, Risk and Compliance, Financial Crime, Core Banking etc. Credit Risk - Investment Banking. Credit Risk - Investment Banking.

Are you an experienced finance professional with billing and credit control, treasury and purchase ledger experience? We have an exciting opportunity to join Cornerstone as our Transactional Finance Lead on a full-time, permanent basis. As a member of our Wider Leadership Team, reporting to our Head

Working knowledge of credit risk principles. The credit controller should also be able to demonstrate effective communication at all levels, regularly reviewing their respective portfolio with regional partners and collaborating with other internal functions to resolve any challenges and improve cus

As a Credit Controller in the Working Capital Team, you’ll manage the Order to Cash process, ensuring timely billing, cash allocation, and debt recovery. Collaborate with billing and credit control teams to deliver high service standards. Credit control experience in a law firm/professional servic

Credit Control Administrator – Tewkesbury Head Office.Employer: Cotteswold Dairy • Department: Finance • Hours: 37.Monday to Friday (09:00 – 17:00) • Location: Tewkesbury Head Office.Are you an experienced Administrator with strong organisational skills and a passion for delivering excelle

Work with Pricing to assess and gain an understanding of the impact, risks and opportunities presented by developments within Premium Finance and our other key insurance products. Any experience with premium finance products or a credit type background would be advantageous but not essential. Our fl

Premium Finance Underwriter Job Tenure: Full-time, permanentSalary: CompetitiveCompany Description Ready to join a team that's leading the way in reshaping the future of insurance? Here at esure Group, we are on a mission to revolutionise insurance for good! We’ve been providing Home and Motor Insurance since 2000, with over 2 million customers trusting us to keep them covered through our esure and Sheilas’ Wheels brands. With a bold commitment for digital innovation, we're transforming the way the industry operates and putting customers at the heart of everything we do. Having completed our recent multi-year digital transformation, we’re now leveraging advanced technology and data-driven insights alongside exceptional service, to deliver personalised experiences that meet our customers ever-changing needs today and in the future. Job Description We are recruiting for a Premium Finance Underwriter to join our wider Underwriting team. You will provide support on implementing esure’s strategy to optimise customer outcomes and profit for the premium finance product. If you have experience in an Underwriting role and knowledge of Insurance or wider Financial Services products this could be a great role for you. What you’ll do: • Input into our projects / programmes related to Premium Finance product whilst also providing input to the development and delivery of our product roadmaps., • Maintain and grow your understanding of the current and emerging opportunities and risks of Premium Finance products., • Build strong relationships with departments across the business (especially with our claims department) to enable provision of effective repair/replace and claim defence strategies., • Work with Pricing to assess and gain an understanding of the impact, risks and opportunities presented by developments within Premium Finance and our other key insurance products., • Maintain an appropriate underwriting footprint via appropriate pricing, aggregator filters, underwriting rules., • Devise rules and analyse output of underwriting tools to detect and remove unwanted, suspicious and potentially fraudulent business at the ‘front door’., • Great underwriting experience with knowledge of either insurance or wider financial services products., • Any experience with premium finance products or a credit type background would be advantageous but not essential., • Experience of using products and propositions to drive customer appeal and loyalty., • Ability to identify and anticipate potential business opportunities, risks and threats., • You will be inquisitive and strive to understand what data is telling us to in order for our business to make informed decisions., • You’ll start with an introductory call with one of our Recruitment Partners. This is a ‘get to know you session’ and for you to explore the position in more detail., • Competitive salary that reflects your skills, experience and potential., • Discretionary bonus scheme that recognises your hard work and contributions to esure’s success., • 25 days annual leave, plus 8 flexible days and the ability to buy and sell further holiday., • Our flexible benefits platform is loaded with perks to choose from, so you can build a personal toolkit to support your health, wellbeing, lifestyle, and finances., • Company funded private medical insurance for qualifying colleagues., • Fantastic discounts on our insurance products! 50% off for yourself and spouse/partner and 10% off for direct family members., • We’ll elevate your career with hands-on training, mentoring, access to our exclusive academies, regular career conversations, and expert partner resources., • Driving good in the world couldn’t be more important to us. Our colleagues can use 2 volunteering days per year to support their local communities., • Join our internal networks and communities to connect, learn, and share ideas with likeminded colleagues., • We’re a proud supporter of the ABI’s ‘Make Flexible Work’ campaign and welcome you to ask about the flexibility you need. Our hybrid working approach also puts you in the driving seat of how and where you do your best work.

Proficient in site reliability culture and principles and familiarity with how to implement site reliability within an application or platform. Join to apply for the Site Reliability Engineer III - Credit Risk role at JPMorganChase. Supports the adoption of site reliability engineering best practice

Glasgow, 6 month Secondment /FTC.

Job Description Job Title:Experienced Credit Controller Commercial Debt Recovery Location:Greater Glasgow Area Employment Type:Full-time, Permanent Overview A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team.

Based in our Finance team at our Head Office in Glasgow, the Credit Controller's key focus is to manage a portfolio of outstanding debt and working with all of GAP Group's major account customers. Significant experience working within a high-volume credit controller role.

The Credit Controller will be responsible for managing a portfolio of client accounts, ensuring timely invoice payments and applying collection activities in line with current processes and protocols.

The Credit Control Manager will lead a team of Credit Controllers based in the UK, Dublin, and Warsaw, providing support to the Senior Working Capital Manager. The manager will ensure compliance with relevant regulations and internal policies, working closely with the Revenue Control Manager and E-b

Work collaboratively with Sales Ledger, Placement Support and Billing to maintain accurate customer records, including but not limited to; payment allocation, master data management, credit note application etc. Attend regular ledger reviews with Credit Control Manager/Team Leader. Support Credit Co

A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team. Minimum 10 years' experience in credit control, with a proven record of cash collection.

Work collaboratively with Sales Ledger, Placement Support and Billing to maintain accurate customer records, including but not limited to; payment allocation, master data management, credit note application etc. Attend regular ledger reviews with Credit Control Manager/Team Leader. Support Credit Co

Knowledge of O2C processes and credit risk principles. W&A is supporting a global organisation in their search for a German-speaking Credit Controller. Extensive credit control or collections experience, ideally B2B.

Job Description Job Title:Experienced Credit Controller Commercial Debt Recovery Location:Greater Glasgow Area Employment Type:Full-time, Permanent Overview A well-established and expanding commercial debt recovery company is seeking a highly experienced Credit Controller to join its team.