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Experience using Customer Success platforms like Gainsight or Totango. Ensure all customer success activities and data handling practices align strictly with regional GDPR and local privacy mandates. You possess a strategic mindset, capable of turning complex logistical challenges into clear success

Align Customer Success operations with regional go-to-market strategies. Successful onboarding and time-to-value for new customers. Expansion revenue influenced by Customer Success.

Customer Success / ~20% Sales Support. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. Manage new customers and partners through the product onboarding process.

In addition to ensuring that our customer satisfaction levels remain high, the operations team is the vital link between our customers feedback and the product team. Responsible for collecting customer feedback and communicating into the product team. With a unique focus on the contractor and tempor

You'll be the Global Head of Customer Success - a true player-coach: owning relationships with key customers while building the CS function, processes, and team from the ground up. Head of Customer Success (Global). B2B SaaS Customer Success/Account Management.

This role is ideal for someone who enjoys building trusted client relationships and ensuring customers achieve real, me.

Lead structured QBRs, spend time with customers each month, and work closely with internal product, onboarding, and support teams to ensure customers see tangible value from new releases. Strong SaaS background in Account Management, Customer Success, or Technical Account Management. This is a senio

ERP Customer Success / Sales Account Director. Customer Success / Sales Account Director. Collaborate with delivery, customer success, and technical teams to ensure adoption and value realisation.

The role is varied, customer‑focused, and ideal for someone who enjoys both admin and people‑facing work. Handle customer enquiries by phone and email. If you enjoy varied work, like helping customers, and want to be part of a small, welcoming team, we’d love to hear from you.

This is a great opportunity to join a fast growing business, where you work within a friendly team, and have the opportunity to develop a career.What is most important is a desire to want to build a worthwhile career and have a positive attitude towards learning, and wanting to develop yourself with

Important - Must be Welsh speakingAn outstanding opportunity to join a leading Management Information System (MIS) provider for schools and local authorities.We are looking for individuals with experience of using school MIS systems in a Welsh education context for example teachers, exams officers,

Customer Success ManagerJoin a leading utilities company that champions innovation and service excellence. Our Sales team is growing, and were excited to welcome a talented Customer Success Manager to join us. As a Customer Success Manager, you will take on a nationwide

At BlackLine, we believe that our success is deeply intertwined with the success of our customers. A proven background in a customer-facing role such as Customer Success, Account Management, or Consulting, where you've been responsible for building strong relationships;. We are looking for a passion

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

We are looking for an addition to our Customer Success team to be a trusted partner to some of the world’s most ambitious advertisers! As a Senior Customer Success Manager at Smartly, you'll take ownership of our global customers from the first week, give consultative advice, scope and drive long-

As a Manager of Customer Success - EMEA, you will be regionally responsible for the performance of our Customer Success Managers, customer adoption and satisfaction, and enablement of customers to achieve the full value of CockroachDB. Drive adoption, customer health, satisfaction, and renewals acro

A leading consumer review platform is seeking a Director of Customer Success to lead the UK Customer Success organization. The ideal candidate will have a strong track record in SaaS environments, excellent communication skills, and a passion for enhancing the customer journey. In this role, you wil

A tech health startup in Greater London is seeking a Customer Success Manager to enhance relationships with care operators utilizing their product suite. This position offers an opportunity to shape customer success practices and work closely with various departments in an expanding environment.

Our Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our key customers in EMEA. As a Customer Success Manager, you'll help ensure the long-term success of our key accounts. Lead customer value realization by understanding custom

A leading global fintech company is seeking a Customer Success professional to manage customer relationships across EMEA.

Proven experience in a Customer Success or Account Management role within a SaaS environment, with demonstrated success in driving retention, renewals, and expansion. As a highly motivated Customer Success Manager, you will be responsible for delivering a best‑in‑class customer experience for ou

Are you looking to join one of the fastest-growing analytics companies? Do you want to get deeply immersed with our growing list of customers? Are you ready to find new growth paths for the company? Do you want to “roll up your sleeves” when a customer needs help to drive an issue to resolution?

As a Customer Delivery Director for one of our key Financial Services Capital Markets customers, you'll be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. This role offers the unique opportunity to shape customer success strategy, lead high�

The Customer Success Manager (CSM) will be responsible for generating a repeatable strategy of technology adoption for AvePoint customers. Identifying and understanding a customer’s adoption status and support history throughout the post-sales cycle; determining how to incorporate these elements i

Experience in customer success, account management, or a similar role, preferably within the digital marketing industry. About the Customer Success Team. The Customer Success team is responsible for onboarding new clients and helping them use our products, so they get maximum value - leading to rete

Requirements for this Customer Success Manager role. Customer success experience from a hardware/software company. Customer Success Manager - Hardware/Software Company (IoT sector).

A leading eCommerce solutions provider is looking for a Customer Success Manager to guide clients in maximizing product usage and resolving complex issues. This position involves mentoring peers and influencing product strategy based on customer feedback.

A leading coaching company in the UK is seeking a B2B Customer Account Manager to join their customer success division. Ideal candidates should have significant experience in customer success and be skilled in relationship building. The role involves managing and growing a portfolio of trade busines

Customer Success, Account Management, Inside Sales, or a relationship‑driven commercial role. We are hiring our first Customer Success Manager to help increase breeder market penetration and retention across the UK. Experience engaging with customers in online communities is beneficial.

Manage a book of approximately 60 mid‑market customers, ensuring their successful onboarding, adoption and continued engagement. We are currently looking for a High Touch Customer Success Manager in United Kingdom. We are seeking a highly motivated and customer-focused professional to manage a por

The Principal Customer Success Manager is a senior individual contributor responsible for driving outcomes across a focused portfolio of Outreach’s most strategic customers in the region (3–5 accounts). Customer Success at Outreach exists to drive measurable business outcomes by embedding Outrea

A leading technology firm in Greater London is seeking a Customer Success Manager to nurture client relationships and drive user adoption of their technology solutions. The ideal candidate will have proven experience in customer success, particularly within the construction sector, and strong interp

A leading AI platform company in Greater London is seeking a Head of Customer Success for EMEA to lead the team and drive customer engagement and value realization. Ideal candidates will have a proven track record in B2B SaaS customer success, strong operational rigor, and excellent communication sk

A global SaaS workforce management company in the UK is seeking a Customer Success Manager on a 12-month fixed-term contract. The ideal candidate has over 3 years of B2B customer success experience, strong communication skills, and a passion for technology. You will manage relationships with mid-mar

Work in tandem with Solutions, AI Deployment Strategists and Technical Support to drive successful customer outcomes and feature adoption of all aspects of the Assembled Platform across the customer lifecycle. You will have a big hand in everything we do from expanding our post‑sales customer jour

A leading insurtech company in London is seeking a Customer Success Manager to join their dynamic team. This role involves managing project deliverables, ensuring exceptional customer experiences for sponsors, and collaborating closely with various stakeholders.

A global financial technology firm seeks a Customer Success professional to drive client engagement and growth. You will collaborate with account managers, develop customer-specific strategies, and ensure clients utilize our platform effectively.

As a Customer Success Manager (CSM), you will act as a strategic partner to our clients, ensuring they achieve maximum value from our solutions while driving commercial growth and maintaining high client satisfaction. Experience: Minimum of 3 years in customer success, e‑commerce, account manageme

A leading financial services firm is seeking a Customer Success Manager in London, responsible for driving engagement and satisfaction across their platform.

A leading digital investigation software company is seeking a Digital Customer Success Manager to enhance customer experiences through engagement strategies and data analytics. This role involves optimizing customer touchpoints, moderating community discussions, and creating tailored content for var

Customer Success experience with (complex) Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts). You’ll collaborate cross-functionally, ensuring customers achieve their business outcomes and contributing customer insight to our product, sales, and consult

You should have 2-3 years of experience in SaaS Customer Success with a focus on data-driven decision-making. A hospitality tech company based in London is looking for a Scaled Customer Success Manager. In this role, you will lead strategies to enhance customer retention and value for SMB clients wi

A dynamic tech recruitment firm is seeking a Customer Success Manager for the finance sector. The ideal candidate will possess strong project management skills, experience in customer-facing roles, and the ability to engage deeply with technical products.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Lead Success Plans, QBRs/EBRs, and strategic planning sessions with the customer. Demonstrat

The role involves providing complete sales support, handling client inquiries, and ensuring excellent customer service. Experience in sales support or customer service is beneficial, but a passion for technology is a plus.

We're looking for an enthusiastic and driven Customer Success Manager to join the JustGiving team in a fixed-term maternity cover role to own and manage a diverse portfolio of charity customers. Analyse data on fundraiser and donor behaviour, seasonal trends, and competitor successes; and share this

A leading renewable solutions company in the UK is seeking a Customer Success Specialist to join their dynamic team.

A leading SaaS company is searching for a Senior Customer Success Manager to join their team in Greater London. The role involves building strong relationships with key customers, ensuring their success, and providing tailored guidance on product usage. Candidates should have a background in custome