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Job descriptionTyre Technician - Mercedes-Benz CambridgeWant to be the best you can be? It's what drives us too.Working in our parts department as a Tyre Technician you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers.As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim.What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and rechargeSave money every day with our exclusive retail discountsDrive a great deal with discounts on new and used cars, plus servicing offersPlan for the years ahead with our company pension schemeBalance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matterCommute for less with our cycle-to-work schemePrioritise your wellbeing with dedicated support for you and your family24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easilyMake a difference with a paid day to volunteer in your communityInvest in your future with our company share purchase planEarn financial rewards when you refer a friend to join the teamKeep learning and growing with our training and development opportunities for everyone.Life assurance with the option to increase coverWe're open to flexible working options - just askWhat you'll do day to day Carrying out the fitting of tyres efficiently and competently to manufacturer standardsMaintaining and develop skill levels in all aspects of tyre fitting technologyCommunicating with the Service Reception team and Workshop ControlMaintaining good housekeeping standards and orderly administration of your workSpeaking with customers on occasion to provide your expert, technical opinionHelpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Previous experience of Tyre Fitting is essentialAptitude for multi-taskingAn eye for detailAbility to work under pressureQuality awarenessCommunication skillsFull UK driving licenceWe value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.Be part of something bigGroup 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.Our ValuesAt Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.Respect - Integrity - Transparency - Teamwork - ProfessionalismThese are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.TPBN1_UKTJ

We are proud to be working exclusively with Bracknell Forest Council to recruit a Procurement Officer position for the People & Communities directorates. In your role as a Procurement Officer with the Council you will be supporting cross-functional teams to develop new contracts, delivering clear service improvements and real cash savings. You will advise commissioners on procurement and contract management issues and deliver above threshold and strategic procurements, ensuring compliance with relevant legislation and contract standing orders. You will be a highly adaptable individual, looking for a challenging and rewarding role within a very supportive team environment. You'll be personable and self-motivated with excellent verbal and written communication skills and the ability to build strong and positive relationships internally with your stakeholders. We are also particularly interested in hearing from applicants who have good overall knowledge and experience of e-tendering and procurement systems, excellent computer skills and evidence of continuing professional development. Previous experience in either an IT or a Social Care category focused procurement position would be advantageous and you will ideally be working towards your MCIPS qualification and have up to date knowledge of the Procurement Act 2023. Salary and benefits The salary range is £40,476 - 45,718 + £706 London Weighting Allowance Bracknell Forest Council operates a very flexible hybrid working policy. You can be based at home or in the office, however you prefer to work, although you will need to be within a reasonable commute of Bracknell for meetings as and when required. The office is in Time Square in Bracknell, with great transport links and easy access to the regenerated town centre. Benefits include • Annual leave of 28 days increasing to 33 days after 3 year's service, • Local government pension scheme, • Life insurance cover (linked to the pension scheme)., • Opportunities for flexible and agile working, to support our work-life balance., • An inclusive and social working environment with a variety of staff networks including sports and social clubs., • Enhanced maternity, paternity, adoption and fostering leave., • Career development through internal and external training opportunities (including CIPS), • Employee Assistance Programme (EAP) to support employee's health and well being., • Staff dental and health plans., • Discounted leisure centre and gym membership. Additional information Bracknell Forest's Core values are: Inclusive | Ambitious | Always Learning These values influence the way the Council's employees work with each other and the way the Council serves its residents and engages with its communities. The values are made real by Bracknell Forest Council's employees demonstrating them in how they behave every day. If you're excited about joining a diverse team that celebrates learning and strives for excellence, we'd love to hear from you. Bracknell Forest Council is committed to ensuring an inclusive recruitment process for all applicants. If you require any reasonable adjustments to support your application or interview, please let us know and we will work with you to support you throughout the process. For further information about the role or to request a copy of the full job description please contact Simon Burr at Morgan Law. Please note Morgan Law are managing this campaign on behalf of Bracknell Forest Council and any CVs sent directly to the council will not be considered. We can also only accept applications from candidates currently residing in the UK. Candidates currently residing in the UK who require sponsorship to work are encouraged to assess their eligibility for a Certificate of Sponsorship (CoS) based on the relevant criteria. Please be aware that sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, Bracknell Forest Council cannot guarantee sponsorship for all its roles and will evaluate sponsorship requests on a case-by-case basis.

Customer Service Advisor • Home Based / Remote working, • Salary - £26,000, • Full time / 40 hours per week A well known and established brand is looking to grow their customer service team and offer their new advisors the opportunity to work from home. We are looking for exceptional Customer Service Advisors to provide the best customer support experience. The role is full time, working a 40 hour week Monday - Friday on a shift basis between the hours of 8am - 7pm plus occasionally working on a Saturday morning (additional hours paid in lieu) with full equipment provided. The Key Duties & Responsibilities include: • Taking inbound calls, emails or messages dealing with a variety of customer service queries, • Accurate recording of information onto a live system, • Resolution of customer enquiries (oral and written) based on competent working knowledge, • Query handling in response to customer requests with the support of clear information and processes, • Striving to provide a professional service at all times, • Identify and implement process improvements in immediate area of work responsibility in order to improve output and customer service Skills & Knowledge Required: • Excellent customer service skills with an excellent telephone manner and the ability to communicate clearly and precisely, • Experience working within a fast paced contact centre environment (must have taken upwards of 70 calls a day), • Experience working to contact centre metrics such as average handling time, call volumes etc Benefits: • Private health care (for you and dependants), • Employee assistance programme including, cashback for treatments, GP line, advice line, • Group life assurance, • Additional leave purchase scheme, • Discounted home and travel insurance, • Mortgage advice service, • 23 days annual leave + UK bank holidays This is the perfect opportunity to develop your career with a growing company and be part of a supportive and friendly team. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

ATC is a European logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients. Our mission is to deliver and install Europe’s data centres with precision and care. We achieve this by focusing on our team and our services: • Our Team – Powered by people to keep data centres moving safely and securely. We recognise that our greatest strength is our staff, which is why we promote a culture of personal development and professional training, both internally and from leading industry bodies. • Our Services – We provide a range of specialised services tailored to the individual needs and demands of each client, their equipment, and their data centre infrastructure. From managing specialised computer transport, and IT relocation services, to logistics and planning, and data centre commissioning and decommissioning; we adapt our 40+ years of expertise to every situation. ATC operates in a dynamic global market where clients demand a service that is right first time, every time; we are recruiting motivated and driven people to work in a company that is Driving Forward. The position of Driver will report directly to the Transport Manager and is created to deliver the following high-level objectives: • To collect and deliver products in line with agreed schedules., • To reporting to Operations Manager throughout the day., • To complete all Digital and Manual documentation in line with company and client procedures., • To ensure all documentation is kept up to date and shared as appropriately (i.e., amend on the spot if job order changed)., • To ensure levels of customer service are maintained at all times., • To act in a professional manner with clients and colleagues at all times.., • To adhere to all regulations regarding the performance of duties including but limited to staff uniform, performance standards., • To follow route and time schedules as defined, and to notify any changes immediately., • To load, unload, prepare, inspect and operate the delivery vehicle and to notify any issues immediately., • To deal with and manage multiple customer's and supplier's needs on both domestic and international runs., • To ensure all documentation for warehouse/haulage/distribution/shipping is accurate., • To perform and implement general administration on a daily basis., • To comply with all tachograph requirements as set out and amended from time to time., • Any other duties that may be assigned from time -to-time in line with your skills and competencies. The remunerating package, including salary and benefits, is negotiable depending on experience. The package may include the following: • Competitive market salary., • Performance-based bonus., • Opportunities for continuing professional development will also be provided., • Company pension plan(varies by region, subject to local employment laws)., • Sports & social club.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 💻 Hybrid working – for those out of training & performing well, you can WFH 2 days.🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Central London (Oxford Circus)Our need - Immediate startersSalary - £28,000Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

Want a soul-sucking call centre job? Yeah, neither do we. We’re not here to read scripts or tick boxes. We’re here to shake things up, to make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact. 💜 Your team? The best bunch of people you’ve ever worked with—curious, driven, and just as passionate about changing the industry as you are. No egos, no corporate nonsense—just a group of brilliant minds tackling challenges together. ⚡ It’s not always easy—but it’s worth it. We move fast. Things change. Just when you think you’ve nailed it—BOOM—something new to learn. But if you love a challenge and thrive in a fast-paced environment, we’ll have your back every step of the way. • ⚡ Making energy easy. Cutting through the jargon and helping customers understand their bills, meters, and tariffs without the headache., • 💡 Solving problems like a pro. Whether it’s a billing query, a meter issue, or a complex energy conundrum – you’ll be on it, finding the best fix fast., • 📞 End-to-end service. No endless transfers or passing the buck – you’ll handle queries from start to finish, including complaints, making sure customers get the right help the first time., • 🧠 Thinking on your feet. No scripts, no robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense., • ❤️ Treat every customer with the care you’d give gran. We believe in warmth, kindness, and going the extra mile – because that’s what good service looks like., • 🌍 Making a difference. Whether it’s helping someone struggling with their energy bills or advising on greener energy choices, you’ll have a real impact., • ⭐ Live for great customer service. You get a kick out of helping people and making their day that little bit better., • 🧐 Ask questions and embrace change. Things move fast here – you’ll love learning new things and rolling with the punches., • 🤝 Have each other’s backs. No egos, no lone rangers – just a team of brilliant people supporting each other to do their best., • 🌱 Care about the planet. We’re fighting climate change, and we want people who share our passion for a greener future., • 💡 Spot problems and fix them. If something’s not working, you’ll be the first to figure out a better way – and make it happen, • 💪 Tackle tough calls head-on. Some conversations will be challenging, and some days will be non-stop – but you’ll take it in stride, stay cool under pressure, and keep finding solutions., • 🤝 Look out for those who need it most. From customers struggling to pay their bills to those in vulnerable situations, you’ll bring empathy, patience, and the right support every time. What’s in it for you? 👀💡 🚗 EV salary sacrifice – drive electric & save 💰 🚴 Cycle-to-work scheme 📈 Share options – own a little piece of the pie 🥧 🍏 Fully stocked kitchens – snacks = fuel = happiness 🎉 Weekly ‘Family Dinner’ catch-ups Sound like your kind of place? We want to hear from you A bit about the role:Location - Home based roleOur need - Immediate startersSalary - £24,600Hours - Full Time Our process usually takes up to 4 weeks, but we’ll always do our best to flex around what works for you, this is what you can expect - First Stage Interview – You’ll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. This gives you the flexibility to showcase your skills without needing to be available for a live interview. Prep Call – After your first interview, you’ll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It’s also your opportunity to see the work environment before making your decision. Along the way, you’ll chat with our recruitment team and your Recruiter will help you throughout different stages. Got any burning questions before then? Drop us a message at _ and we’d love to help! Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic!We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Cambridge University Hospital NHS Foundation Trust The closing date is 19 July 2026 Ready to lead digital change where it really matters? This is an exciting opportunity to lead major digital systems portfolios, drive optimisation of our Electronic Patient Record, and deliver technology-enabled improvements that make a real difference for patients, staff and services. You'll work closely with senior clinical, operational and digital leaders, lead talented teams, drive complex programmes and keep digital delivery moving in a busy, ambitious NHS environment. We are seeking someone with significant management experience in digital systems, EPR or technology-enabled services, strong Epic knowledge, excellent stakeholder engagement skills and the confidence to operate in a complex, fast-moving NHS environment. If you are ambitious, collaborative and committed to delivering safe, kind and excellent care through digital transformation, we would love to hear from you. This is a highly skilled and complex role which requires exceptional leadership qualities, a high level of strategic management, the ability to work in a multi-disciplinary and complex matrix organisation, outstanding technical skills in Epic and digital systems and first-class communication skills with senior clinicians, managers and executive directors. Provides senior leadership for the delivery of the Trust's digital and data strategy by leading defined digital systems portfolios and services, ensuring alignment with organisational priorities and national requirements. Provides senior operational leadership across digital teams, driving the successful implementation of digital programmes, system optimisation, and continuous service improvement. Works closely with the Director of Digital Systems, CTO/CCIO, and senior clinical and operational stakeholders to translate strategic priorities into effective delivery, ensuring digital solutions deliver measurable benefits for patients, staff, and services. Provides expert leadership in digital systems, including the Electronic Patient Record, supporting innovation, adoption, and optimisation across the Trust. The post holder will manage a team of digital system analysts and managers providing first and second-line application support. Working with operational and clinical teams to optimise the performance of the system and deliver real benefits to the Trust. Our Trust Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1,100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing 'outstanding' care to our patients and rated 'Good' overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH's values – Together – Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population. CUH is committed to promoting a diverse and inclusive community – a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people's age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background. Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities. Due to Home Office immigration rules, a full time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full time permanent contract unless you have: • applied for a Graduate visa, • or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment This vacancy will close at midnight on 19th July 2026. Interviews are due to be held during the week commencing 3rd August 2026. At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff. On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose-created colleague-only caf, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH. CUH is committed to assisting employees in achieving a good work-life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times. Please note if you would like to discuss the required hours of this role further, you should approach the contact given. In some cases, alternative working hours will be considered. We welcome applications from the Armed Forces. • Educated to master's level or equivalent experience in digital systems, informatics, IT, or a related discipline., • Evidence of continued professional development relevant to digital systems, programme delivery, or informatics., • Epic certified in at least one module, • Significant senior management experience leading digital systems, EPR or technology-enabled services in a complex organisation., • Proven experience of leading large‑scale digital programmes or system optimisation delivering measurable benefits., • Experience of working across organisational boundaries with clinical, operational and corporate stakeholders., • Experience of managing multidisciplinary teams delivering digital services and support, • A high level of strategic management including setting out the business case for complex software developments and enhancements and strategic business planning, • Experience of managing budgets, contracts, or financial planning within digital services, • Experience of leading or contributing to organisation-wide digital transformation programmes., • Experience of supplier and contract management in complex digital environments, • Experience within NHS or public sector digital environments, • Understanding of digital systems and EPR environments and how they support clinical and operational services., • Understanding of data quality, reporting standards and information governance requirements., • Understanding of programme and project governance, including risk, assurance and benefits realisation., • Extensive knowledge of the Epic EPR system and how the system can be used for service redesign and improvement, • Understanding of NHS policy, standards, governance requirements and regulatory frameworks relevant to digital services, • Awareness of system‑wide (ICS) digital priorities and national digital agenda., • Knowledge of interoperability, integration and digital architecture approaches, • Understanding of emerging digital health technologies and innovation, • Ability to lead complex digital programmes and services with clear delivery focus., • Excellent communication and influencing skills with the ability to engage senior stakeholders including clinicians and managers., • Ability to manage competing priorities within a highly complex and pressured environment., • Ability to translate strategic priorities into deliverable plans and outcomes., • Strong analytical skills with the ability to interpret complex information, assess risk and develop practical solutions, • Strong leadership and people management skills, including team development and performance management, • Ability to lead service redesign and continuous improvement initiatives., • Strong presentation skills for communicating complex digital concepts to non-technical audiences, • Advanced negotiation and stakeholder management skills in complex environments, • The ability to understand and behave at all times, towards patients, visitors and colleagues according to the Trust values of safe, kind, excellent This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Cambridge University Hospital NHS Foundation Trust Cambridge University Hospitals NHS Foundation Trust #J-18808-Ljbffr

As Research Lead at Taylor & Francis (T&F), you will own the qualitative understanding of our users. Reporting to the Head of Product Design, you'll uncover our users' motivations, mental models, and unmet needs through interviews, usability studies, and diary studies. You are quantitatively literate enough to work alongside Customer Intelligence and Data Science, knowing when a hypothesis needs qual versus quant and how to triangulate between them. • Define and evolve our research practice establishing the standards, methods, and ethical principles that govern how research is conducted across the organisation., • Build and maintain a research programme that balances reactive support for active product work with proactive, generative research that gets ahead of the roadmap., • Develop a research repository and knowledge management system that makes accumulated user insight accessible, searchable, and genuinely reusable across teams, preventing the same questions from being re-researched from scratch every six months., • Build research literacy across the product organisation, coaching Product Designers, Product Managers, and Business Analysts to conduct lightweight research confidently and responsibly, without creating dependency on the Research Lead for every study., • Advocate for research investment at leadership level, making the case for why the time and resource spent on user understanding pays back in product quality and reduced rework. The most valuable research at T&F is the research that reveals what the team does not yet know. You will lead the studies that open new problem spaces, not just validate solutions already in flight. • Design and lead generative research studies, in-depth interviews, contextual inquiry, diary studies, and ethnographic observation that build deep understanding of users' goals and outcomes desired., • Identify the most important unanswered questions about users and build a proactive research agenda to address them rather than waiting for product teams to commission studies., • Synthesise research findings into sharp, decision-relevant insight producing outcomes that are genuinely actionable rather than descriptive, and that a PM or designer can use to make better decisions the same day they read them., • Develop and maintain a nuanced understanding of core user segments, their goals, mental models, JTBD, trust triggers, and the moments in the experience that determine whether they stay or leave., • Explore emerging customer needs and market shifts that the product team has not yet detected, bringing the outside view in and expanding the team's sense of what is possible and necessary. Research is not only about discovery. You will also evaluate to ensure that what is being built will work for the people it is built for, before and after it ships. • Design and run usability studies, concept tests, and prototype evaluations across product domains, generating clear, prioritised findings that design and engineering teams can act on quickly., • Establish a continuous evaluation rhythm ensuring that live product experiences are regularly tested with real users, not just at launch., • Work with Product Designers to build research into the design process at the right moments, not bolted on at the end but integrated early enough to change the direction of a design before it is committed to build., • Define the standard for what "tested with users" means at T&F, including minimum sample sizes, participant criteria, and the difference between a quick validation check and a study that warrants significant design change. The most powerful insights come from combining the human depth of qualitative research with the scale and precision of quantitative intelligence. You will bridge these two disciplines. • Work in close, ongoing partnership with the Customer Intelligence Lead, bringing qualitative context to behavioural signals and using quantitative data to prioritise and scope qualitative investigations., • Identify when a qualitative finding needs quantitative validation at scale, and work with the Data team to design the right measurement approach., • Interpret quantitative anomalies, unexpected drops, surprising patterns, and counterintuitive trends through a qualitative lens, designing the research that explains what the data cannot., • Contribute to the development of survey instruments and quantitative research designs where appropriate, bringing the craft of good question design to large-scale customer measurement programmes., • Work with Data Scientists to understand what behavioural data exists for a given research question and where the gaps are that only qualitative work can fill. Research that stays in a report is research that was not finished. You will ensure that insight moves from study to decision, from finding to action. • Develop user personas, journey maps, and experience principles that are genuinely grounded in research and genuinely used by the product team, not wall art., • Present research findings to senior stakeholders, including VP Product and Head of Product Design, in a way that creates conviction and drives investment decisions., • Create feedback loops between research and product that ensure insights are tracked through to action, following up on whether findings were used and understanding why they were not when they were not., • Champion inclusive research practice ensuring that research participants reflect the full diversity of T&F's user base, including users with access needs, lower digital literacy, and underserved segments., • Significant years in user research, with a portfolio that demonstrates both generative and evaluative research across complex, consumer-facing digital products., • Mastery of qualitative research methods in-depth interviewing, contextual inquiry, usability testing, diary studies and the judgement to know which method fits which question., • Mixed-methods capability: you are quantitatively literate, comfortable interpreting behavioural data, and experienced working alongside data analysts to triangulate qual and quant findings., • A track record of research that changed product decisions, design directions, or strategic priorities that shifted meaningfully because of your work., • Strong synthesis and storytelling skills to distill hours of interview material into actionable insights that influence PMs and designers., • Experience building research as a practice: establishing standards, building repositories, developing research literacy in non-researchers, and advocating for investment in user understanding., • Collaborative by nature; you build genuine partnerships with designers, PMs, and data colleagues rather than operating as a separate discipline that delivers findings on request. At Taylor & Francis we care about our colleagues, promoting work-life balance, wellbeing, and flexible working. The role is based in the UK, with the right to work in the UK. We work in-person with colleagues or customers three days a week or more; remote work is supported as part of a balanced model. The Milton Park office will relocate to Oxford city centre in late 2027 / early 2028. • An excellent work/life balance with a flexible working culture, • 25 days annual leave per year plus a day off for your birthday, • 3 additional discretionary days off during the holiday season, • 4 paid volunteering days each year, • Company funded private medical insurance, • Employee assistance programme – 24/7 well-being support, • Share Match – plan that matches every share purchased with two free shares, • Pension scheme, • Life assurance, plus optical and medical care Closing Date: Applications will close on 24 July 2026 Equal Opportunity & Inclusion Taylor & Francis is proud to be an Equal Opportunity Employer. We value diversity and foster an inclusive environment where all colleagues can learn and succeed. If you have a disability or need an adjustment in the hiring process, please contact liz.southwick@tandf.co.uk. We encourage you to apply even if your experience doesn't match every item. For more about our business and career opportunities, visit our Careers Site or LinkedIn Life page. #J-18808-Ljbffr

Job description Service Manager - BMW Cambridge Want to be the best you can be? It's what drives us too. Working in our aftersales department as a Service Manager you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Lead, manage and motivate a team of automotive professionals, ensuring the dealership is adequately resourced Drive a high performance culture, ensuring performance is rewarded and underperformance is managed Oversee the service division, managing resource levels and productivity Accurately produce dealership reporting, in line with group reporting frameworks Support the dealership to consistently achieve high levels of customer satisfaction Helpful skills and qualifications Don't worry about ticking off every single skill here • if you care about delivering great experiences as much as we do, we want to hear from you. Experience within the automotive industry is essential. Excellent organisation skills, with experience in high-level reporting. Experience working in an agile environment, where you have responded quickly to changing business needs. An open and approachable leadership style, with experience in leading, motivating, and coaching managers. We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us • just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

Job description Parts Advisor - BMW Cambridge Want to be the best you can be? It's what drives us too. Working in our parts department as a Parts Advisor you will be a key part of the Retail Centre. You will have excellent communication and organisational skills to deal with customers face to face or over the phone, providing an outstanding customer service to all customers. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Provide guidance to customers on the availability of parts, ensuring timely and accurate information Operate in a fast-paced call centre environment, handling high volumes of inbound and outbound calls Engage in tele sales activities, proactively reaching out to trade customers to promote parts, offers, and services Demonstrate strong communication and sales skills to convert enquiries into orders and build lasting customer relationships Receive, log, and accurately allocate parts and consumables from suppliers Deliver outstanding customer service to both external and internal customers Offer knowledgeable recommendations on suitable parts to meet customer requirements Maintain accurate customer records on our systems Effectively communicate relevant promotions, offers, and product information to customers Ensure full familiarity with all procedures and processes within the parts department Build and maintain strong working relationships with the manufacturer and suppliers Helpful skills and qualifications Don't worry about ticking off every single skill here - if you care about delivering great experiences as much as we do, we want to hear from you. Strong ability to meet deadlines and effectively prioritise tasks in a fast-paced environment Capable of maintaining a methodical and logical approach, particularly during busy periods Excellent communication and customer service skills Exceptional time management skills and the ability to thrive under pressure Proficient in IT, with experience of using web-based systems, email, and Microsoft Excel, Word and Outlook Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

Job description Service Advisor - BMW Cambridge Good, honest, rewarding work. It's how we're built. In the heart of our aftersales department our Service Advisors are committed to delivering outstanding and trusted experiences for our customers. As a Service Advisor you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre. As part of a successful, global automotive group, you'll broaden your experience across both sites and brands. And with the right support from us, you'll be able to progress as high as you can aim. What we can offer you Enjoy 33 days of annual leave (including bank holidays) to rest and recharge Save money every day with our exclusive retail discounts Drive a great deal with discounts on new and used cars, plus servicing offers Plan for the years ahead with our company pension scheme Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter Commute for less with our cycle-to-work scheme Prioritise your wellbeing with dedicated support for you and your family 24/7 access to healthcare professionals , ensuring you get the expert advice you need quickly and easily Make a difference with a paid day to volunteer in your community Invest in your future with our company share purchase plan Earn financial rewards when you refer a friend to join the team Keep learning and growing with our training and development opportunities for everyone. Life assurance with the option to increase cover We're open to flexible working options - just ask What you'll do day to day Warmly welcome and engage customers in a friendly and professional manner throughout the day Keep customers informed and updated on the progress of their vehicle repairs, ensuring transparency and trust Develop and maintain comprehensive product knowledge, enhancing expertise through manufacturer-led training Actively promote additional services and repairs based on Technician recommendations, helping customers maintain vehicle health and increasing service revenue Schedule vehicles for appointments in the workshop efficiently and accurately Conduct pre-appointment customer calls to confirm bookings, ensure readiness, and address any preliminary questions Maintain precise and up-to-date customer records within our systems for effective service management Helpful skills and qualifications Don't worry about ticking off every single skill here • if you care about delivering great experiences as much as we do, we want to hear from you. Excellent communication skills, with the ability to engage effectively with customers and colleagues Demonstrated experience in delivering exceptional customer service Skilled at identifying customer needs and opportunities for upselling Excellent time management skills and the ability to work under pressure Previous experience in a target driven role, demonstrating the ability to meet goals Must hold a valid UK driving licence We value diversity and believe it strengthens our team. If you don't meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply. Be part of something big Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail. But you don't need to love cars to work with us • just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people. Our Values At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do. Respect - Integrity - Transparency - Teamwork - Professionalism These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team. TPBN1_UKTJ

On completion of additional years of service by 1 January of each year, following the anniversary of the date of appointment, your term time salary will be adjusted to include a payment in lieu of the additional leave day accrued at the beginning of each leave year for the first 10 years of service.

Supply Cleaner (HWC), Various Locations.Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applic

Generous annual leave entitlement and enhanced leave scheme (purchase of up to 2 weeks’ holidays). We are an ambitious Council, and we aim to place people at the centre of everything we do as we look to deliver the best possible outcomes.

Work within the Councils estate of buildings undertaking cleaning duties as directed by line manager in accordance with the practices and procedures of the service.We are keen to employ a diverse workforce that reflects the people of Scotland.We welcome applications from all backgrounds and particul

The salary advertised is full time (35 hours per week, 52 weeks per year).Part-time hours / sessional posts will be pro-rated accordingly.This is a 52-week non-sessional post i.To assist in the provision of a high quality cleaning service within Council buildings.Please download the Job Outline/Pers

At Social Pub and Kitchen, we pride ourselves on being individually crafted and hero great experiences at any time of the day or night. As a Kitchen Team Leader you will play a pivotal role in our business success, whilst there will be an opportunity to develop your skills to enhance your career.

An extra day off to celebrate your birthday. Volunteer days: 2 paid volunteer days per year.

Part-Time / Seasonal - working Mondays and Fridays. Flexibility to work bank holidays and school holidays, as required. We're looking for reliable, detail-focused team members to take care of our accommodations, making sure every caravan, lodge, chalet, or apartment is fresh, clean, and ready for ne

Career Development via our Career Pathway. Are you ready to spice up your career in a dynamic and rapidly expanding business? If you have a passion for delivering exceptional customer service and the skills to build an extraordinary team, we want to hear from you!. You will put our customers' happin

We're seeking reliable, detail-oriented team members to keep our holiday park facilities shining. Flexibility to work early mornings, evenings, weekends, and holidays as needed. Career development opportunities, including fully funded qualifications.

Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible). Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues).

A typical day in the life of a Membercare Assistant: Perform thorough cleaning of all areas, including changing rooms, showers, toilets and all poolside facilities. We are currently looking for a dedicated and detail-oriented Membercare Assistant to join our team!. Career & Personal Development tr

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. Start your journey in a rewarding career, Join Komplex Care!. Job Title: Care Assistant - Team Leader.

Komplex Care stands at the forefront of national care provision, delivering high-quality, nurse-led, person-centred care in the comfort of our clients' homes. Healthcare Assistant at Komplex Care. We strive to provide tailored complex care with a personal touch.

Bupa private healthcare, 5% employer matched pension contribution, life insurance 4x annual salary, electric car lease scheme, funded social events, investment in personal development, you chose the charity we make the financial contribution, CSR initiatives, and much more!. Hybrid working and moder

Hours Monday Friday, 05:00am - 08:00am. Excellent customer care skills. Flexibility to support the team during absence and holidays etc.

The Group principally engages in the sourcing, designing, wholesaling, trademark licensing and retailing of a variety of gold and platinum jewellery and gem-set jewellery products, with a total of over 3,000 points of sale worldwide.The Group will continue to identify new business opportunities in t

This role would suit a candidate with a Support Worker, Care Worker, Care Assistant, Care or Social Care background. To respond to the service users individual needs and aspirations and to assist the service user to maximise their independence and respond to all opportunities presented to them durin

What will you be doing? Day-to-day responsibilities of a Social Worker in Family Support and Safeguarding include: * Act as the lead professional and ensure all matters in respect of safeguarding are dealt with promptly, effectively and in line with child protection procedures, escalating where

DBS on Update Service Moving and Handling Practical training Certificate 6 month of experience.

As a temporary Mental Health Support Worker, you’ll be providing high-quality care across a range of settings, from supporting living to mental health units and secure units providing support and care to persons with learning disabilities, mental health needs, and more complex care needs. Why

Help People Live Glorious Ordinary Lives.At MacIntyre, we believe everyone deserves a life filled with friendship, choice, belonging and the opportunity to do the things that matter most to them.We're looking for caring, enthusiastic people to join our team and support people with learning and physi

This newly created role is because of an increase in workload due to continued development in the local area with the main focus on town centre regeneration. To avoid missing out please apply today with a copy of your CV then call Liam Shea on (phone number removed) or contact on (url removed).

As the Accounts Receivable Team Leader, you'll oversee the day-to-day activities of the team, ensuring transactional processes are completed accurately, controls are maintained, and service levels are consistently achieved.

Complex Care Support Worker - Stowmarket Job Description Clover Care Group is one of the UKs leading complex care providers and is regulated by the Care Quality Commission (CQC), the independent regulator of health and social care in England. Responsibilities · Deliver personalised care in

Monday to Thursday 3:30pm - 7pm, Friday 1:30pm - 5.

Job Title: Care Assistant (Adult and Children's services) Location: West Sussex County Shifts: Monday to Sunday (Early Shift, Day Shift, Late Shift, Long Day, Waking Nights, Sleep-Ins) Salary: £13. We are recruiting for Care Assistants to support physically and/or mentally challenged chil

As a temporary Mental Health Support Worker, you’ll be providing high-quality care across a range of settings, from supporting living to mental health units and secure units providing support and care to persons with learning disabilities, mental health needs, and more complex care needs. Why

MedGen Healthcare is seeking compassionate, resilient, and dedicated. Assist with daily living activities, including personal care, mealtimes, hygiene, and maintaining a structured routine. Implement behaviour support plans and positive behaviour strategies in line with care plans.

You'll be the first point of contact for visitors, helping to create a welcoming environment while supporting the day-to-day running of the facility. This is a varied and rewarding role where no two days are the same. Flexibility is essential, as shifts may become available at short notice and c

Credit Control Team Lead (12-Month FTC).We are seeking an experienced Credit.Team Lead to join a dynamic finance shared services environment on a.This is an excellent opportunity for a finance professional with strong people leadership skills and a passion for delivering operational excellence withi

Are you an experienced Construction professional ready to take the next step in your career? Do you want to inspire the next generation of construction professionals while enjoying a rewarding role with excellent work-life balance? An exciting opportunity has arisen for a Course Team Leader in Prof

From the depths of the ocean, to the far reaches of space, theres no limit to where a career at BAE Systems could take you.

We are looking for drivers who can deliver parcels in and around St Ives, with up to 100 parcels per day for you to deliver, working across 6 days a week (Monday to Saturday). You'll play a key role in getting parcels to our customers, providing a reliable and committed service Monday to Saturday an

In addition to the above upon completion of 20 days, you will be eligible for an additional one off £100 bonus, payable alongside your usual weekly bonus on the following Tuesday.

Job Type: Agency / Temporary Hours: Flexible Ad Hoc Shifts (Days, Nights, Weekends & Bank Holidays Available) About the Role AA Euro Healthcare is currently recruiting Support Workers to provide high-quality care and support for a well-established social care provider in Bedfordshire. Key Respons