Head of Campus and Student Outcomes
2 days ago
City of London
Organization: Victoria College of Arts and Design Job Title: Head of Campus and Student Outcomes Reports to: Directors of VCAD Location: On-Site, Borough, London, UK Salary Range: £55,000–£60,000 Per Annum Employment Type: Full Time Working Schedule: Monday to Friday, 9am to 5pm (with occasional evening and weekend working as reasonably required) Job Overview The Head of Campus and Student Outcomes – Borough provides strategic and operational leadership to ensure the delivery of high-quality teaching and learning while driving student outcomes. This role involves oversight of academic performance, operational management, compliance with regulatory standards, and enhancement of student retention, progression, and satisfaction (KMIs/KMPS). The Head of Campus will work closely with Directors, Deans, and Student Services to achieve campus-level objectives and foster an inclusive, high-performing environment for students and staff. Key Outcomes • Meet and exceed campus KPIs, including student retention, progression, and satisfaction (KMIs/KMPS)., • Ensure high-quality teaching and learning outcomes in line with partner university standards., • Maintain compliance with OfS and other regulatory requirements., • Deliver campus-level strategic objectives set by VCAD Directors. Key Responsibilities Teaching and Learning: • Work collaboratively with VCAD Deans to monitor lecturer performance, ensuring quality teaching and compliance with academic guidelines., • Ensure efficient administration of assessments, examinations, marking, and grade reporting in line with academic calendars and partner requirements., • Conduct or coordinate internal examination boards as necessary to maintain academic integrity., • Work with Academic Deans and relevant departments to facilitate smooth academic operations. Academic Duties: • Coordinate with relevant teams to collect course continuation reports and support tracking of student completion and progression., • Prepare and present relevant reports for senior management, providing recommendations and local approaches., • Regularly monitor campus performance indicators, such as attendance rates, retention rates, continuation rates, and assessment metrics., • Implement VCAD policies and procedures to ensure equitable consistency and compliance across campuses., • Ensure new campus staff receive appropriate induction into VCAD policies and procedures., • Regularly monitor the performance of all campus staff and report/feedback to relevant departments, line managers, or SMT as appropriate. Student Outcomes, Continuation and Progression (B3): • Take ownership of campus-level performance in student continuation, completion, and progression, ensuring alignment with OfS B3 conditions., • Analyse student data (attendance, engagement, attainment, withdrawals) to identify trends, risks, and gaps in performance across cohorts., • Develop and implement targeted intervention strategies to improve retention and progression, particularly for at-risk or underperforming groups., • Work with Academic and Student Services teams to ensure early identification and support for students at risk of withdrawal or failure., • Monitor and drive improvements in differential outcomes (e.g. by demographic group), ensuring equity in student success., • Establish clear accountability across teams for achieving student outcome KPIs, including action tracking and follow-up., • Lead regular student outcomes review meetings, ensuring timely escalation and resolution of performance concerns., • Ensure accurate and timely reporting of student outcomes data to senior management and external stakeholders where required. Student Support and Guidance: • Provide resolution or guidance for escalated student or staff issues in collaboration with Directors, Deans, or Departmental Managers., • Support Student Services in coordinating induction events and student welfare processes. Quality Assurance and Continuous Improvement: • Stay updated with regulatory requirements and industry best practices to inform policy decisions., • Work with Academic Deans, Directors, and other senior management personnel to facilitate academic and operational best practice., • Oversee staff recruitment and CPD delivery at the campus level. Administrative and Operational Responsibilities: • Oversee all academic activities on campus, providing strategic management and team leadership., • Actively participate in SMT and committee meetings., • Perform additional duties as required to meet the ongoing needs of the College., • Manage timetabling and resource allocation. Staff Management Responsibilities: • Support strategic VCAD plans at the local level with SMT and line managers., • Provide leadership and performance management for all campus staff., • Work closely with Directors, Deans, and SMT to provide guidance, support, and feedback. Qualifications and Experience Essential: • Undergraduate degree, • Experience leading and managing teams in an academic environment, • Experience monitoring, collating, and presenting relevant data, • Strong communication and interpersonal skills, • Experience in timetabling, resource allocation, and ensuring operational efficiency Desirable: • Experience managing day-to-day operations in line with institutional policies, • Familiarity with working in a regulated academic environment Benefits • Annual leave (7.2 weeks), • Workplace pension scheme., • Company Sick Policy., • Statutory maternity/paternity pays., • Career development opportunities, • Training and self-development opportunities., • Gym membership discounts, • Retail discount schemes, • Cinema discounts, • Grocery discounts, • Cycle to work, • Investing and savings opportunities, • Financial wellbeing – personal debt advise., • Financial wellbeing education, • My Mind Pal (mental fitness)