Client Experience Manager
18 days ago
City of London
ARE YOU THE ONE? Do you thrive on building brilliant client relationships and delivering exceptional service? Were looking for a Client Services expert to take ownership of a diverse client portfolio, ensuring seamless end-to-end service delivery, outstanding communication, and commercially strong execution across every project. In this role, youll be the vital link between our clients and internal teams, understanding needs inside out, driving performance, and unlocking opportunities for growth. Youll balance multiple priorities with confidence, precision, and energy, always ensuring exceptional results. Apply now to take the next step in your career! This is a 12 month Fixed Term Contract WHAT YOULL BE UP TO CLIENT SERVICE EXPERT Youll be the trusted voice of our business, building strong client relationships and ensuring outstanding service at every touchpoint.Youll provide clear updates, manage expectations, and confidently handle escalations while delivering on every commitment COMMERCIAL IMPACT Youll take ownership of budgets, KPIs, and SLAstracking performance, identifying opportunities for improvement, and ensuring efficiency across all activity. Youll turn data into insight and insight into action INFLUENCE AND LEADERSHIP Youll inspire confidence acro...