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The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

A dedicated housing association in Greater London seeks an experienced Assistant Director of Customer Support to lead operational services and enhance the customer experience. This position offers the opportunity to make a meaningful impact on customer service and operational efficiency. You will be

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. Take end-to-end accountability for customer outcomes, from pre-sales deal shaping and proof-of-value to long-term account expansion and NRR. Design and implement scalable systems and playbooks that reduce

A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. Work closely with other stakeholders in the business to

As Head of Existing Customer Analytics, you will lead a small but high‑impact team responsible for delivering data‑driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base. Head of Existing Customer Analytics – Financial Ser

Head of AI Customer Value & Adoption. Working closely with Sales Leadership, Product Management, Marketing, and Customer Success, this role will be responsible for enabling field teams with compelling messaging, assets, and customer -facing programs that convert curiosity into pipeline, and pipeline

The Head of Customer Success will lead the Customer Success team, define best-practice customer lifecycle management, and work cross-functionally to ensure Nurtur consistently delivers outstanding customer experience. Nurtur is a diverse group of SaaS software brands focused on generating revenue, d

A leading financial technology firm is seeking a Head of Account Management for EMEA to lead and inspire sales teams while developing strategies to drive revenue growth. The ideal candidate has over 10 years of experience in technology sales and has successfully led diverse, high-performing teams. J

The successful candidate will manage research projects, analyze data, and provide actionable recommendations to senior leaders. This position offers a hybrid working model based in London, providing a dynamic environment to shape strategic decisions. A leading media company in the UK is seeking a Cu

A mobile-first employee experience platform is seeking a Head of Support to lead its global support function. The role involves managing a high-performing team, setting quality standards, and driving customer success while fostering operational excellence.

A recruitment agency is seeking a Head of Customer Success to lead their strategy and delivery for Salesforce SaaS clients in the UK. This role offers a competitive salary of up to £67,000, flexible working arrangements, and generous holiday allowances. The ideal candidate will have a strong backgr

We are seeking an experienced, commercially minded senior leader to serve as Partner, Head Partner of CDD, EDD and Customer Screening. Lead and inspire a specialist team of financial crime professionals in the UK and India. The successful candidate will act as the firm's subject‑matter expert, rep

A leading financial services company based in London seeks a Senior Director of Global Customer Success. This position offers a salary range between $115,236 to $230,065, along with annual incentives and benefits.

A leading B2B SaaS platform in the UK is looking for a VP of Customer Success to build a commercial engine driving Net Revenue Retention (NRR) and expansion opportunities. You will work directly with company founders, define the Customer Success function, and engage closely with enterprise clients.

Ensure a high standard of professionalism in customer interactions. If successful, we’ll move quickly to share an offer and next steps. Configuration services – both at direct request of customers and in support to implementation team.

A leading HR technology company in Greater London is seeking a dedicated individual to take ownership of client success. This role, reporting directly to the Founder/CEO, includes managing and mentoring a client success team while ensuring efficient delivery to all clients. The ideal candidate will

A leading housing organization is seeking a Head of Home Experience to oversee the entire move-in journey for customers. The ideal candidate will ensure homes meet the highest standards before customer occupation and manage complaints effectively. This hybrid role is based in Greater London with a c

A leading healthcare technology firm in Greater London is looking for a Head of Product. Key responsibilities include product portfolio management, ensuring customer-centered product development, and fostering a cross-functional culture. The position offers a competitive salary and benefits, includi

A fast-growing media company based in London is seeking an experienced leader to oversee client success and operations. This newly formed role focuses on scaling the client success team, fostering collaboration, and implementing best practices to enhance efficiency.

An exciting opportunity has arisen for a Head of Customer Success to lead the customer success function, strengthen client relationships, and drive long-term value and retention across a client base. Lead and mentor a team of Customer Success Managers. Knowledge of customer success best practices an

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Own Customer Success KPIs including re

History of successful deployments recognised as reference accounts. Lyrebird Health is building a category defining healthcare platform used daily by thousands of clinicians across the UK. Today, it is the most widely deployed clinical ambient AI platform in the NHS, scaling nationally on the streng

A leading software company is seeking a Director of Global Customer Experience to lead application support and service delivery operations across tier-one financial institutions. The ideal candidate has over ten years of experience in customer support and SaaS, with strong leadership and communicati

This is a job that Jill, our AI Recruiter, is recruiting for on behalf of one of our customers. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team to improve AI reliability

Recruit, mentor, and lead a high-performing team of Customer Success Managers. Act as the Voice of the Customer to the Product team to influence the roadmap. Our vision is to power and empower millions of businesses with our software.

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A digital marketing firm is seeking a Head of Client Campaigns in Manchester. The firm offers a competitive package, including private healthcare and wellness programs.

A leading technology provider in the UK seeks a Head of Customer Operations to oversee customer support and operational service delivery. The successful candidate will be responsible for ensuring a dependable customer service experience while managing a team, resolving incidents efficiently, and fos

A global logistics leader is seeking a Customer Experience Manager in the East Midlands, UK. The ideal candidate will lead diverse teams, ensuring a seamless customer experience while managing supply chain strategies. Responsibilities include establishing senior relationships, developing customer-ce

A prestigious arts university in London is seeking a Head of Student Success to lead the student support strategy for UAL Online degrees. This position offers a chance to drive continuous improvement while contributing to business growth.

We are seeking a driven, commercially minded Head of Content to lead the production of high-level conferences within the insurance industry. Job Title: Senior Conference Producer / Head of Content - Events. This is an exciting opportunity to take ownership of a fast-growing portfolio of B2B events,

A leading SaaS company in East Midlands seeks a Head of Customer Success to drive customer retention, develop engagement strategies, and lead a focused team. The role demands a customer-centric mindset, strong communication, and strategic thinking to build long-term relationships and deliver measura

Experience in Account Management, Customer Success, or Client Services. A growing business specialising in IT equipment and technology lifecycle services is looking for an Account Manager to manage a portfolio of clients and ensure a smooth, high-quality customer experience. Manage a portfolio of cl

A dynamic startup is seeking a Fractional VP of Customer Success to lead transformational efforts in enhancing customer engagement and ensuring successful onboarding. Candidates should possess significant experience in project-based leadership and a proven track record in Customer Success. This posi

Our client is seeking a strategic and hands‑on Head of Customer Support to architect, build, and scale a world‑class support function. You are comfortable discussing software products and can translate customer issues into clear, actionable insights for technical teams. You deeply understand the

A dynamic AI recruiting firm seeks a VP of Customer Success to lead the customer lifecycle in a fast-paced AI platform. Located in London, UK, this position offers a competitive salary between £150k-£200k plus equity, and direct collaboration with founder leadership.

A prominent housing association is seeking a Head of Contact Centre to lead a high-performing team. This role involves strategic oversight of customer contact and planning operations. The ideal candidate will have senior-level experience in customer service and a strong understanding of social housi

The Head of Customer Supply Chain – EU is responsible for leading and optimising the end-to-end customer supply chain function within the EU markets. We are looking for a Head of Customer Supply Chain – EU to join the team. This includes full ownership of order management, customer fulfilment, d

A leading AI solutions company is seeking a Head of Customer Success for the EMEA region. The role involves managing multiple Customer Success teams, enhancing customer relationships with law firms and legal departments, and ensuring customer retention and expansion. The ideal candidate will have ex

A global leader in consumer goods seeks an experienced professional to join their Sustainability team. The company offers comprehensive benefits, including mental health support and performance incentives, nurturing a diverse and inclusive environment.

The Head of Customer Success is accountable for the performance, scalability, and quality of the Customer Success function at YourParkingSpace. Minimum 5 years’ experience leading Customer Success or Customer Support teams operating across multiple locations. Own Customer Success KPIs including re

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Analytical thinker with experience using data and KPIs to drive and measure success

This fully remote position offers opportunities for professional growth within a high-performance culture. The role involves driving client success and building effective communication frameworks. Ideal candidates should have 3-5 years of experience in account services, with strong communication and

This role is crucial in continuing the growth and success of the academy, backed by a supportive learning environment and opportunities for professional development. A progressive educational institution in Salford seeks a dedicated Head of Year to lead student pastoral care.

A well-regarded educational agency is seeking a Head of Geography for a secondary school in Newham. The ideal candidate will lead the geography department, drive high-quality teaching and learning, and support the professional development of staff. The position offers a competitive salary, with oppo

We are excited to announce an exceptional opportunity for a performance-driven and creative professional to join UAL Online as our new Head of Student Success. We’re looking for a proactive self‑starter with proven experience of delivering measurable results in student support, student success o

A retail company specializing in fragrances is seeking a new Head of Customer Satisfaction. This role is crucial for driving improvements in customer satisfaction and handling customer-facing transformation programs. A strong background in customer metrics and cross-functional leadership is required