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Community Assistant High-end Hospitality-led Serviced Offices, Membership and Reception Management (The Auction Rooms, Edinburgh) Salary and hours • Salary: £26,000 per year, • Hours: 40 hours per week, Monday to Friday, rota set annually, • Shifts: 7:00–15:00 or 11:00–19:00 Join the team at The Auction Rooms, a five-star, hospitality-led workspace on Queen Street. We are looking for a warm, switched-on Community Assistant who loves people, takes pride in presentation, and makes every interaction feel effortless. You will thrive in a premium front-of-house environment, care deeply about the details, and bring a background in hospitality or administration with strong organisational skills and immaculate standards. This role sits at the heart of our member experience and offers clear pathways to grow within a creative, high-standards team. You will gain exposure to sales, marketing, operations, compliance, and office management, with plenty of learning and development, and day-to-day experience working with corporate clients in a refined, professional setting. Hours of Work · Core hours are worked on a rotational rota basis between 7:00am – 3:00pm or 11:00am – 7:00pm, Monday to Friday. · The rota is set in advance for the full year to support planning and work–life balance. · Occasional evening work may be required for member events or operational needs, with notice provided. Core Responsibilities Reception & Administrative Duties · Carry out opening and closing procedures to ensure the building is secure, operational, and presented to brand standards at the start and end of each day. · Serve as the first point of contact for guests and members, greeting them warmly and professionally. · Manage the front desk (Reception & Concierge services): signing in guests, answering phones, and responding to email enquiries. · Assist with mail, deliveries, and package management. · Support booking enquiries for meeting rooms, including phone and email follow-up. · Maintain reception and common areas, ensuring cleanliness and a consistently high standard of presentation. · Represent the brand’s five-star ethos by greeting everyone with a smile and approachable manner. · Assist with concierge and administrative requests, helping members navigate the offices and welcoming external visitors. · Conduct tours of the space for guests, members, and first-time visitors. Member Experience Support · Assist with the set-up and delivery of events (mainly quarterly member gatherings, typically held 5–9pm), wellness activities, and community initiatives. · Contribute ideas to help create and deliver engaging member events. · Welcome and direct guests at events and activities, ensuring a professional and friendly experience. · Help with arranging meeting rooms and preparing spaces for bookings. · Maintain lounge and coffee machine supplies, replenish snack stations, and arrange deliveries when required. · Gather feedback from members and escalate to the Supervisor or General Manager. · Assist with enquiries relating to membership and renewals, escalating to the Supervisors or General Manager. · Provide basic information about membership services and benefits. Operations & Compliance · Report maintenance or facilities issues to senior staff. · Follow health and safety protocols at all times. · Support the General Manager and Supervisors with ad hoc tasks as required. · Assist contractors by signing them in and escorting them as needed. · Act as a support fire marshal (training will be provided) in case of evacuation. · Support basic health and safety compliance through weekly testing and checks, ensuring the safety and wellbeing of all. Marketing & Communication (Support) · While not a core responsibility, there will be opportunities to collaborate with the Supervisor on social media content, newsletters, or community communications. · Contribute occasional photos, updates, or ideas that help showcase events, member life, or community initiatives. Preferred experiencePrior experience in serviced offices, co-working, hospitality or events is a strong advantage. Experience or comfort in sales or client-facing roles is also an advantage, particularly where you have explained value clearly and helped convert enquiries into bookings or memberships. • Personality attributesExcellent interpersonal and communication skills, • Friendly, personable, high emotional intelligence, • Ability to manage multiple relationships and demands, • Strong organisational and administrative skills, • Attention to presentation, standards, and detail, • Ability to sell the experience and value of the space, • Confidence and persuasive communication, • Comfortable learning and using software systems, • Proficiency in common office tools, Excel, email, and basic data tracking, • Problem-solving mindset with technology What you will gain• A front-row seat in a premium, design-led workspace where service and presentation are everything • Structured training in concierge-style hosting, member relations, and building operations, • Opportunities to take ownership of projects and contribute ideas for events, community initiatives, and continuous improvements, • Cross-training and real exposure across sales support, tour hosting, marketing, operations, compliance, and office management, • Progression pathways in a team that values initiative and invests in learning and development, • Career growth within a growing portfolio, with a second MOTA location opening in 2026 that will create opportunities for advancement and promotion Benefits and practicals • Full-time position, Monday to Friday on a fair, pre-planned rota, • A rota set for the full year to support work life balance, • Occasional evenings for events with notice and time back (TOIL) where applicable, • Beautiful workspace in Edinburgh’s New Town, complimentary hot drinks and snacks, and member-style perks Who we areThe Auction Rooms is the flagship, first-location workspace of MOTA, the serviced office brand launched by Atom Group Ltd in 2024. Based at 22 Queen Street in Edinburgh’s New Town, our five-star, hospitality-led space is now in its second year and home to a vibrant, fully occupied community of growing professional firms and standout local businesses. We blend elegant design with thoughtful service, refined technology, and calm efficiency, creating a place where teams feel welcomed, looked after, and ready to do their best work. We are a small, high-performing team with exacting standards and a clear path for growth across the wider MOTA portfolio. How to apply Apply with your CV and a few lines on why you are drawn to this role and industry. If relevant, include experience in serviced offices, co-working, hospitality, or events. Interview process • Interviews will take place in early November and will comprise two stages, a first interview with the General Manager and a Member Experience Supervisor, followed by a meeting with the Managing Director, • Owing to the volume of applications, we are unable to respond to all applicants or provide individual feedback at the shortlisting stage. If you do not hear from us by 12 November 2025, please assume your application has not been shortlisted on this occasion Equal opportunities The Auction Rooms, part of Atom Group Ltd, is an equal opportunities employer. We make recruitment decisions based on merit and are committed to a workplace where everyone is treated with dignity and respect. We welcome applications from all suitably qualified people and do not discriminate on the basis of any protected characteristic under the Equality Act 2010. If you need reasonable adjustments for the application or interview process, please tell us when you apply and we will make the appropriate arrangements

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