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Service Manager Alscient, Leeds, England, United Kingdom (Hybrid) Role To support our ongoing growth, we are currently seeking an experienced, customer-focused Service Manager responsible for driving outstanding service and support within our ITSM Function. The successful candidate will be responsible for overseeing incident, problem, and change management aligned with ITIL best practices, driving continual service improvement and ensuring performance against SLAs. The role involves working closely with delivery teams and key stakeholders in understanding customer needs to provide outstanding service, build lasting relationships and ensuring the delivery of value from our tailored solutions. This is an exciting and hands-on opportunity to make a real difference by putting customer success and service quality at the centre of everything we do. Why Alscient? We are experts in digital transformation and are proud to be Summit level Salesforce Partners and Advanced tier AWS Partners with over 15 years of proven experience developing solutions, supporting services and driving customer success. Our certified consultants and developers build futureproof, innovative cloud solutions and provide managed services in sectors like health, transport, telecoms, social housing and others. We provide great opportunities for people to develop and grow their career, alongside a fulfilling and enjoyable environment that supports that growth, while working with the best people and teams around. What’s in it for you? From your first day we will provide you with everything you need to succeed, we just need you to play your part, there will be lots to learn, but we will be there to support, guide and help at every stage. We guarantee a welcoming, inclusive, and supportive culture working on exciting and progressive services. You will be rewarded with a market leading salary, healthcare, pension, flexible working options and a personalised development plan to match your ability and ambition, ensuring your personal and professional growth is in line with our commercial development. What do we need from you? As an Alscient Service Manager we expect you to be able to hit the ground running, you will have initiative, be self-motivated and keen to make a difference for your customers. You will be passionate about your work, technically adept, open with those you work with, and keen to do your best to support your colleagues and teams. Your previous service management experience will ensure you are confident with case supervision, building and enhancing case management capability, whilst providing excellent customer service. We want our service managers to be excited about modern technologies and get hands-on with cases, driving innovation and improvements, as well as having a track record of leading a successful service team. Key Responsibilities • Service Delivery Performance - Monitor SLAs, resolution times, and feedback cycles in alignment with ITSM principles to ensure consistent service quality., • Incident & Change Management - Direct incident, problem, and change management activities in accordance with ITIL standards, ensuring rapid issue resolution, root-cause analysis, and long-term service stability., • Technical Collaboration - Liaise closely with Salesforce and AWS specialists to coordinate upgrades, patch releases, and enhancements, ensuring minimal service disruption and adherence to ITSM change protocols., • Customer Success - Cultivate strong customer relationships using your established stakeholder management skills, with regular reviews, transparent reporting, and support for agreed technical roadmaps, all underpinned by sound ITSM practices., • Service Role Model - Mentor and coach support team members, promoting ITSM and ITIL best practices across all service delivery areas to build a high-performing, process-aware team. You will have: • Proven multiple customer account experience - at least three years of managing ITSM-based service delivery .and supporting Cloud environments across multiple customers., • Demonstrable ITIL experience - able to deliver ITIL-aligned service management to external customers, including identifying service improvement opportunities through case and incident trend analysis., • Solid grounding in ITIL - hands-on experience with incident, problem, and change workflows in complex, multi-vendor infrastructures., • Excellent stakeholder management skills - focussed on service excellence and customer success, supported by ITSM reporting and communication practices., • A data-driven mindset — comfortable with ITSM toolsets, dashboards, performance metrics, and SLA monitoring., • Excellent coaching skills - able to embed a culture of ownership, accountability, and shared success using ITIL service principles., • Strong communication skills – a flexible mindset and an agile, practical approach to problem solving within ITSM frameworks. Think you’re a good fit? if you think you are a good fit and have a hunger to develop your career with us, get in touch. Benefits and Opportunities: • Excellent market leading salary., • A benefits package including life assurance, pension, and healthcare., • Company annual performance related bonus scheme., • A generous holiday allowance, including a day off on your birthday., • A flexible working policy., • An inclusive, supportive, and welcoming culture., • Exciting services at the fore front of developing technologies., • Personalised development plan. If the above excites or interests you, please contact attaching your CV.

Job Title: Neighbourhood Officer Location: Leeds Salary: £30,371 + Essential Car User Allowance Job Type: Part time, Permanent. 34 hours per week Closing date: 11th August 2025 at midday Interviews Date: 19th August 2025 Leeds Federated is a housing association with around 4,500 properties across Leeds, Wakefield, and North Yorkshire. Our mission is to enable the maximum number of people to access and live sustainably in good-value, affordable housing. The Vacancy: Are you an experienced ASB (Anti-Social Behaviour) Officer looking to broaden your skills and step into a wider housing management role? Or are you a Neighbourhood Officer, looking for your next challenge? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you'll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. This is a great opportunity for someone looking to take the next step in their career. Whether you have solid ASB experience and want to develop your housing management skills, or you're an experienced Neighbourhood Officer ready for a new challenge, we want to hear from you. What you'll do: Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively Provide support that recognises and responds to the needs of individuals and communities Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard Take prompt and fair action in cases of tenancy breaches, anti-social behaviour, or safeguarding concerns Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards Let empty homes within our guidelines of creating sustainable communities Collaborate with internal teams and external agencies to improve community wellbeing Use feedback and performance data to drive service improvements and customer satisfaction. What we're looking for: Proven experience of delivering neighbourhood officer services / managing Anti-Social Behaviour cases as an ASB Officer A confident communicator with a customer-focused mindset Strong track record of completing administrative tasks with high levels of accuracy and attention to detail Able to navigate digital and computer-based systems Comfortable with problem-solving and confident in making informed decisions Committed to continuous improvement and delivering high-quality outcomes Holder of a valid UK driving licence Able to travel and work from various locations as required If you are ready to take the next step in your career and want to be part of a purpose-driven organisation, apply today! We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible. Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community. Please click on the APPLY button to be redirected to our careers page to apply for this role. Candidates with the experience or relevant job titles of; Housing Officer, Tenancy Officer, Community Housing Officer, Neighbourhood Housing Manager, may also be considered for this role. TPBN1_UKTJ

Knowledge of welfare benefits, including “better off” calculations, and the ability to signpost to additional support such as housing, financial advice, and legal services, is required. The ideal candidate will have demonstrable experience providing vocational support, including job search, CV d

You will also line manage the Senior Supporter Care and Finance Coordinator, contributing to a high-performing and motivated team. Importantly, they will demonstrate empathy and alignment with Hestia's mission, supporting individuals affected by domestic abuse, modern slavery, and mental health chal

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The manager ensures the team delivers high-quality, person-centred support, particularly for individu

Care and Support - Alderbrook Care Home. As Senior Care Assistant, you’ll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and creating a warm, supportive environment. Foster a team ethos, respecting diversity and promoting a supportive environ

Our family women refuge's offer holistic support in order to empower women and their children who have experienced trauma to lead their recovery and gain the skills and confidence to move on safely. The manager ensures the team delivers high-quality, person-centred support, particularly for individu

Care and Support - Cherrybrook Care Home. As Senior Care Assistant, you’ll play a key role in leading our care team, ensuring our residents receive the highest standard of care, and creating a warm, supportive environment. Foster a team ethos, respecting diversity and promoting a supportive enviro

A thorough knowledge of relevant legislation—such as welfare reform, the Care Act, and housing pathways—is essential for supporting clients in crisis. Additional duties include caretaking responsibilities such as managing housing issues, completing cleaning tasks as outlined in the rota, and con

As a Care Assistant, you’ll play a vital role in our close-knit care team, ensuring our residents receive exceptional care and support. Follow and support each resident’s personalized care plan, providing hands-on help and thoughtful attention to their individual needs. We are passionate about c

The position requires effective partnership working with a range of agencies, including schools, health professionals, housing services, and the police, to deliver a seamless, joined-up approach to support. This role involves overseeing the day-to-day operations of the Hackney Domestic Abuse Service

Our support and safeguarding teams are nurturing and supportive with their own unique identities. A permanent, supportive and inclusive management team. Our friendly, supportive Safeguarding teams work in a creative and solution focused way to keep children, young people and families together when i

Alongside this, the role includes supporting community groups through training, advice, and collaborative working, as well as maintaining accurate records of engagement and outcomes. To be considered for this role you will have previous experience in domestic abuse support or related fields. Experie

Provide 1:1 or 2:1 support to individuals with complex needs. Assist with daily living tasks, medication administration, and behavioural support. Support individuals transitioning from hospital discharge into community settings.

This includes managing relationships with landlords and housing teams, authorising repairs, handling rent collection and arrears, and addressing any security concerns. The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, ref

Conduct initial safeguarding assessments to identify risk and provide support to families. Provide guidance and support to colleagues and other professionals to enhance safeguarding practice. Opportunity to work with a dedicated team in a supportive environment.

The role also involves leading and developing a high-performing team, ensuring all staff are well-supported through supervision, reflective practice, and training opportunities. The manager upholds staffing levels, supports volunteers and students, and manages performance and conduct issues where ne

Korean Speaking Customer Support Officer. Provide support to customers via telephone, email and live chat. Resolve client queries and provide support when required.

A good grasp of performance monitoring, welfare benefits, housing legislation—particularly the rights of domestic abuse survivors under the Domestic Abuse Act 2021—is also required. Our family women refuge's offer holistic support in order to empower women and their children who have experienced

A Team Leader to manage and motivate a leading residential conveyancing department is sought to join this leading Regional Law Practice.On offer is the ith a to join this firm on their journey of strategic growth and exciting plans for the future.A competitive starting salary along with a bonus and

Experience in supervising staff and delivering high-quality support to individuals with diverse needs and risks is essential, as is a strong understanding of risk assessment and management in domestic abuse contexts. A good grasp of performance monitoring, welfare benefits, housing legislation—par

On offer is a very good remuneration package as well as a supportive and collegiate environment for the successful candidate's practice to flourish.

Teamwork plays a vital role in this environment, so you’ll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison, offenders and everyone who works here safe.

We’re excited to be supporting a legal client in Leeds hiring a permanent. Supporting broader Business Acceptance and onboarding activities as needed.

Teamwork plays a vital role in this environment, so you’ll need to be fully committed to supporting your colleagues and understand the importance of acting as one team to keep the prison, offenders and everyone who works here safe.

Due to growth within the business, a leading UK Pension Consultancy are now looking for a Pension Team Leader to join their firm.The ideal candidate will have a strong understanding around Defined Benefit scheme administration, alongside Team Management experience.Responsibilities for the role Inclu

What you’ll do Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations Develop your

This role sits within a central finance function and supports activities across two academic faculties.

If you’re looking for a challenge that stretches your talents and you want to make a real difference in people’s lives, come and be part of our work supporting the digital transformation of the UK. We’ll provide the training and support you need to reach your full potential. Our dedication to

Direct line management of the Head of Paraplanning, ensuring the paraplanning function is effectively supporting the adviser team.

Job Description CNC Machine Shop Team Leader Leeds £42750-£44452 (inclusive of shift pay) plus bonus, life assurance 37.Friday Are you an experienced CNC Programmer with experience or aptitude to lead a small team, looking for a challenging and varied permanent position? The role is working

Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH. Our support workers enable our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role to have. Our support work

Personalized Care: Follow and support each resident’s personalized care plan, providing hands-on help and thoughtful attention to their individual needs. Social Support: Encourage social interactions among residents and with staff, creating a warm and welcoming environment. Nutritional Support: As

Children’s Support Worker / Residential Support Worker / Care Worker / Career in Care / Working with Children / SEMH. Our night support workers are a part of enabling our young people to get their childhood back and create pathways to become well rounded adults – an incredibly rewarding role t

Job Description Who We Are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives.It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds.Working h

Our support and safeguarding teams are nurturing and supportive with their own unique identities. Our friendly, supportive Safeguarding teams work in a creative and solution focused way to keep children, young people and families together when it is safe to do so. Managers within the teams are appro

Job Description We are recruiting for Behaviour Support Workers to support in mainstream and specialist settings across the City of Leeds. You will be responsible for working with individual pupils and small groups and supporting with their learning and supporting with SEMH and working towards rein

Assist with daily living tasks, medication administration, and behavioural support. Support individuals transitioning from hospital discharge into community settings. Implement positive behaviour support (PBS) strategies and de-escalation techniques.

To work as part of a team providing support for the independently appointed Traffic Commissioner (TC) to enable him/her to undertake their statutory duties in relation to the licensing and regulation of goods and public service vehicle operators and vocational licence holders. Do you have strong wri

As a Visiting Care Assistant, you will support clients in and around their own home where they feel comfortable. We offer full care certificate training, support and a genuine career pathway to help you fulfil your potential.

Are you hard working with an eye for detail? Do you have administrative experience working in a busy office environment ideally in a research support or finance role? Do you want to join a team that is committed to supporting the strategic objectives and research culture of the Faculty of Arts, Huma

Working closely with the Support Service Development Manager, you will organise and facilitate virtual and in-person support groups, process patient support grants, and distribute our health information resources in a timely and accurate manner. While experience in a charity support setting is desir

Leadership Skills: Ability to lead, motivate, and develop a team, delegating tasks effectively while maintaining a supportive environment. We’re expanding rapidly and are committed to delivering high-quality care and support to our residents. If you’re ready to take on a rewarding role in a grow

Job Description Teaching and Learning Team Leader Location: Multiple Centres (Regional Travel Required) Salary: Up to £48,000 Basic Salary + Benefits Contract: Full-time, permanent About the Role Our client is looking for a dynamic and experienced Teaching and Learning Team Leader / Regional E