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Residential Support Worker Location: Pearl Connexions Children’s Homes Hours: Full-time / Part-time (Shift-based) Shifts: Days, evenings, weekends, sleep-ins (rota-based) Salary: Competitive (dependent on experience and qualifications) Reports to: Registered Manager / Deputy Manager / House Lead Role Summary The Residential Support Worker plays a vital role in delivering safe, nurturing, and high-quality care to children and young people living within Pearl Connexions children’s homes. The postholder will work directly with young people aged 8–17 with complex needs including SEBD, trauma, mental health needs, ASD and ADHD. This role combines direct care delivery, safeguarding responsibility, behaviour support, and care planning contribution, ensuring young people experience stability, consistency, and positive relationships within a trauma-informed and restorative environment. The Residential Support Worker is expected to work collaboratively with colleagues, follow agreed care plans and behaviour strategies, and contribute to an inspection-ready, well-governed service. Key Responsibilities In addition to the responsibilities outlined below, the Residential Support Worker will support the Registered Manager and leadership team by maintaining high standards of care, recording, and safeguarding practice to ensure compliance with regulatory and organisational expectations. Direct Care & Support • Provide day-to-day care and supervision to young people in line with their Placement Plans, Care Plans and Risk Assessments., • Build positive, trusting, and professional relationships with young people, offering unconditional positive regard., • Support young people with daily routines including education, appointments, activities, meals, and personal care where required., • Deliver planned 1:1 key work and reflective sessions, promoting emotional wellbeing, independence and life skills., • Encourage and support positive engagement in education, training, employment and recreational activities. Behaviour Support & Trauma-Informed Practice • Support young people who present with challenging behaviour using de-escalation and positive behaviour support strategies., • Implement individual behaviour support plans consistently and safely., • Respond calmly and appropriately during incidents, prioritising safety and emotional regulation., • Support restorative conversations following incidents to repair relationships and promote learning., • Accurately record incidents, behaviours, and outcomes in line with policy and guidance. Safeguarding & Child Protection • Always safeguard and promote the welfare of all young people., • Recognise and respond appropriately to safeguarding concerns, following internal procedures and statutory, • guidance., • Report concerns promptly to senior staff and contribute to safeguarding records and documentation. Work in accordance with: • Children’s Homes Regulations 2015 • Quality Standards • Working Together to Safeguard Children • Relevant safeguarding policies and procedures Recording, Reporting & Compliance • Maintain accurate and timely daily logs, incident reports, key work notes and handover records., • Contribute to care planning, risk assessments and placement documentation., • Ensure records are factual, clear, and inspection-ready., • Follow data protection and confidentiality requirements at all times. House Management & Team Working • Support the maintenance of a safe, clean, and welcoming home environment., • Participate fully in shift handovers, team meetings and supervisions., • Work collaboratively with colleagues, managers, social workers and external professionals., • Support senior staff when required and contribute positively to a “one team” culture., • Be flexible and adaptable to meet the changing needs of the service and young people. Professional Conduct & Development • Act as a positive role model for young people and colleagues., • Maintain professional boundaries and uphold organisational values at all times., • Attend mandatory training, CPD, and work towards qualifications as required., • Reflect on practice and contribute to service improvement. Residential Support Worker – Key Performance Indicators (KPIs) Care & Support Delivery • Young people receive consistent, safe, and nurturing care. • Key work sessions delivered as planned. • Positive engagement observed in daily routines and activities. Safeguarding & Compliance • Safeguarding concerns identified and reported appropriately. • Records completed accurately and within required timescales. • Practice aligns with policies, procedures and regulatory guidance Behaviour Management • Use of de-escalation strategies evident. • Behaviour plans followed consistently. • Incidents managed safely and reflectively. Teamwork & Professionalism • Effective communication within the team. • Reliable attendance and shift compliance. • Positive contribution to team culture and service ethos. Person Specification Essential • Minimum 2 years’ experience in a care-related setting. • Level 3 Diploma in Residential Childcare (or willingness to complete). • Experience supporting individuals with challenging behaviour. • Understanding of trauma-informed care and emotional regulation. • Ability to work shifts including evenings, weekends and sleep-ins. • Commitment to safeguarding children and young people. • Good written and verbal communication skills. Desirable • Care Certificate. • Experience working with ASD, ADHD and mental health needs. • In-date Enhanced DBS. • Registration with the DBS Update Service. Additional Information This job description is not exhaustive and may be amended in line with service needs. Flexibility, resilience, and a child-centred approach are essential to the success of this role. Reasonable adjustments will be made to support applicants with disabilities

MS668 - Front Office Service Manager Location: Watford Salary: £70,000 - £80,000 • package Overview: First Military Recruitment are currently seeking a Front Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end delivery, performance, and continual improvement of IT services supporting front office functions. This includes service desk, field support, and asset management, alongside budget responsibility, team leadership, and adherence to IT policies and best practice. Our client encourages applications from ex-military personnel; however, all candidates will be given due consideration. Duties and Responsibilities: Manage delivery of front office IT services including end-user support and incident management Oversee hardware lifecycle: procurement, deployment, maintenance, and repair Manage software licensing, compliance, and asset tracking Support mobile devices, telephony, printing, and end-user equipment Build strong relationships with stakeholders and align services to business needs Manage full service lifecycle from design through to improvement and retirement Maintain accurate records across service catalogue, CMDB, and asset repositories Ensure smooth transition of new or changed services into operations Drive automation and continuous improvement initiatives Apply SIAM principles to manage internal teams and external suppliers Monitor service performance against SLAs/KPIs and conduct service reviews Manage service costs and budgets, ensuring value for money Provide performance and financial reporting to stakeholders Ensure effective incident resolution and root cause analysis Lead service improvements to enhance performance and user experience Collaborate with other Service Managers and IT teams for consistency Support IT asset audits and ensure compliance with policies Promote a customer-focused, service ownership culture Skills and Qualifications: Experience delivering end-user IT services (service desk, devices, software, etc.) Experience in multi-vendor or outsourced environments Knowledge of IT asset management best practices Understanding of ITIL and SIAM frameworks Experience in incident, problem, and change management Strong stakeholder engagement and communication skills Budget and vendor management experience Service-driven, business-focused mindset Strong organisational and documentation skills Ability to work independently and within teams Additional Requirements: Security clearance may be required Flexible working and travel as needed

MS667 - Back Office Service Manager Location: Watford Salary: £70,000 - £80,000 per annum + package Overview: First Military Recruitment are currently seeking a Back Office Service Manager on behalf of one of our clients. You will be responsible for the end-to-end management, delivery and continual improvement of IT services supporting back office business functions. This includes oversight of infrastructure, hosting, networks and core enterprise technologies in a primarily outsourced, multi-vendor environment. You will ensure that these foundational services deliver measurable business outcomes and value enabling stability, performance and scalability across the enterprise. Although often not directly visible to end users, these services are critical to the success of business-facing IT operations. Our client encourages applications from ex-military personnel however all candidates will be given due consideration. Duties and Responsibilities: You will be responsible for the delivery and management of the following back office IT services: Management of user access, permissions and data security for shared drives and core systems. Lifecycle management and operational support for enterprise applications, including Microsoft 365 (evergreen) and other COTS platforms. Oversight of servers, networks, storage, databases and active directory services. Management of on-premises, private and public cloud hosting environments, ensuring resilience, scalability and security. Operational alignment with cyber security for controls, tools and compliance requirements. Planning, setup, change management, ramp-down, decommissioning and archiving of site-based infrastructure. Maintain accurate and up-to-date records in the service catalogue and CMDB, ensuring visibility of service scope, ownership and dependencies. Align service delivery with business goals, demonstrating measurable outcomes such as improved stability, cost efficiency or risk reduction. Conduct quarterly value reviews with stakeholders to evidence business impact and drive continuous improvement. Benchmark services and costs against market standards to ensure efficiency and value for money. Apply SIAM principles to coordinate internal teams, global IT and external suppliers under a unified governance model. Conduct structured service reviews, presenting performance insights and agreed improvement plans. Drive operational excellence by implementing ITIL aligned best practices across incident, problem and change management. Ensure adherence to IT policies, cybersecurity standards and relevant regulatory requirements. Manage risks associated with back office services, maintaining audit readiness and operational resilience. Oversee the transition and introduction of new or changed services, ensuring stability and minimal disruption. Work closely with other Service Managers to align processes and deliver a consistent IT service experience across all domains. Partner with Product Management, Architecture and Vendor & Contract Management to ensure strategic alignment and effective resource use. Promote a culture of accountability, service ownership and customer focus across teams and suppliers. Skills and Qualifications: Demonstrable experience in service management and delivery of IT infrastructure services (e.g., servers, storage, networks, databases, hosting, active directory and data centres). Experience managing IT services in a multi-vendor, outsourced environment. Experience supporting key applications (Microsoft 365). Strong stakeholder management and relationship-building skills. Experience with ITIL and SIAM methodologies. Experience in incident, problem and change management. Experience managing budgets and cost allocation. Business-focused, service-driven mindset. Familiarity with back office business processes and systems. Excellent communication and presentation skills. Ability to produce high-quality documentation and reporting. Self-motivated, results-oriented, able to work independently and in teams. IT service management (ITIL, SIAM). Competent in incident, problem and change management. Stakeholder engagement and communication. Service portfolio and catalogue management. Budget and financial management. Vendor management. Process improvement and governance. Business analysis and requirements gathering. Technical knowledge of infrastructure and hosting. Security clearance may be required. Willingness to work flexibly, including outside normal working hours if required. Willingness to travel to other locations, suppliers or vendors as needed

With ambitious growth plans—new sites, festival partnerships, and national brand building—we're looking for a General Manager who can drive standards, empower people, and scale the brand with us. Benefits of General Manager £45,000 + tronc Gratuities (£200–£300/month) Performance bonus (£4,000 p.a., paid bi-annually on KPIs) Staff meals & discounts Flexible working pattern (with autonomy to design your own rota once systems are embedded) Career growth: GM today, multi-site leadership tomorrow as we expand across London & the UK Responsibilities of General Manager Leading the FOH team with visible, sleeves-rolled-up presence—especially on late-night weekends Building a supportive, high-standards culture with both full-time and casual staff Driving commercial performance: covers, spend-per-head, GP, labour %, and event revenues Ensuring seamless show flow: from food & drink service to live artist sets, line dancing, and signature events Partnering with the Head Chef and owners to maintain our reputation for serious BBQ and Southern sides Laying the foundations for scaling to multiple sites Who we are looking for Proven GM or senior management experience in high-volume bars/restaurants (live entertainment a plus) Track record of leading large, mixed teams and coaching Assistant Managers Commercially sharp: confident with P&L, labour planning, and supplier management Operationally strong: compliance, licensing, H&S, incident management Resilient and grounded personality: warm, decisive, and thrives in high-energy, late-night environments Bonus points for: launch/opening experience, festival/pop-up operations, multi-site exposure TPBN1_UKCT

Job Title: Major Incident Manager. Coordinate with cross-functional global teams and stakeholders to ensure timely incident resolution. Provide high-level communications and stakeholder updates during critical incident bridges.

Incident and Vulnerability ManagerThis role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team.

A leading global technology organisation is seeking a Critical Situation Manager to oversee business-critical customer incidents. Ideal candidates have strong executive communication skills and experience in Incident Management.

Cyber Security Assistant Manager/Manager. Cyber Security Incident Response (CSIRT) Manager. Cyber Incident Response Team (CIRT) Manager.

A telecommunications firm in the UK is seeking an ITSM Service Manager to oversee IT service management processes.

Critical Situation / Incident Manager (Customer Escalations). Major Incident Management / Escalation Management / Service Delivery / Incident Command. Flexibility for occasional weekend/public holiday coverage based on incident priority.

A leading corporate travel management business based in Greater London is looking for a Cyber Security Manager to oversee their security operations. The ideal candidate will monitor incidents, lead investigations, and ensure robust security practices across systems. With 2+ years in SecOps or incide

AI incident response platform, built to help teams dramatically reduce incident response time and improve reliability. We bring together on-call, incident response, AI SRE, and status pages in a single platform, giving teams everything they need to respond quickly, reduce downtime, and keep customer

A leading cybersecurity firm in the United Kingdom is seeking a Digital Forensics & Incident Response Consultant to manage and respond to high-impact cyber incidents. This role requires 3-5 years of hands-on experience in digital forensics and incident response, with proficiency in various environme

Our CIR specialists are called to answer client needs regarding proactive incident response advisory services, reactive incident response, post-breach assessments, managed threat hunting as well as implementing response automation technologies. Proven experience in Incident Response supervising tech

Lead the incident and problem management team to deliver effective incident response daily, from managing incidents through to conducting post incident reviews and identifying themes. If that excites you, how about joining our Operational Rigour team as a Senior Manager, Incident and Problem Managem

As a Cyber Incident Response Advisory and Incident Management Senior Manager or Associate Director, you will focus on developing our business across both proactive and reactive services, whilst leading our advisory engagements and supporting live responses in an incident management capacity. Familia

A prominent security firm in the City of Westminster seeks a SOC Manager to lead security operations and shape their cyber strategies. The role involves overseeing incident response and threat detection, as well as collaborating with security teams.

A leading global expert services firm is seeking a Manager-level candidate for its Cyber Security and Privacy practice in the UK. The role involves managing cyber incident responses, leading investigations, and engaging with high-level clients. Ideal candidates will have a degree in Computer Science

Major Incident Manager / Incident & Change Analyst (Contract). Major Incident Managers / Incident & Change Analysts. Incident and Change Management processes.

Conducting assurance activities on incidents and incident management to drive consistency and continuous improvement. Providing training to stakeholders on incidents and incident response activities. Tracking audit trail for incidents, including any agreed actions and Post-Incident Reviews.

A prominent consulting firm is seeking an Interim Service Delivery Manager to oversee operational support for essential applications. The role includes managing incident responses, engaging with stakeholders, and ensuring service quality.

We are looking for a strong operational risk and incident professional to take ownership of our enterprise-wide Risk Event and Incident Management process. Risk Events & Incidents are managed consistently, confidently and quickly. You will be a key coordination and control point: ensuring Risk Event

A government recruitment consultancy is seeking a Cyber Security Manager to lead cyber security initiatives within the Council.

A regulated organization in cybersecurity is looking for an experienced SOC Manager to lead incident response and enhance security operations.

The ideal candidate must be a competent Station Manager or Watch Manager and hold or be prepared to achieve an Incident Command Qualification. Key responsibilities include leading teams, managing operational incidents, and promoting a positive workplace culture. A leading fire and rescue organizatio

A prestigious law firm in London is seeking a Major Incident Manager to handle Major Incident Management and drive effective resolution of IT issues. This pivotal role requires strong leadership and problem-solving skills to manage incident processes during high-pressure situations.

A leading consulting firm in London seeks a Cyber Incident Response Advisory Senior Manager to enhance their cybersecurity offerings. Candidates should have solid experience in incident management, excellent communication skills, and the capacity for leadership.

Drive long-term fixes, workarounds, and knowledge capture to reduce repeat incidents. Strong background in Incident & Problem Management within complex or regulated environments. Proven command-and-control leadership of high-severity incidents.

A global cyber resilience firm in the United Kingdom is seeking a Manager in Digital Forensics & Incident Response. The role requires leading investigations across various environments during high-impact cyber incidents. Candidates should have 3–5 years of experience in digital forensics and incid

A leading organization in cybersecurity is seeking a SOC Manager to enhance their security operations. This pivotal role involves leading daily operations, managing incident response, and improving policies for compliance.

A financial technology company in Greater London is seeking an experienced professional in operational risk and incident management.

A fantastic opportunity has arisen for a Major Incident Manager/Major Incident Manager to join our London based law firm on a permanent basis. Oversee and drive Incident Management activities, including the resolution of Major Incidents. It is therefore essential that the Major Incident and Experien

A leading technology recruitment agency is seeking an IT Service Manager to lead technology service operations. This hybrid position requires leading incident management and ensuring operational excellence across systems. You will partner with various stakeholders to improve service governance and i

A financial technology company in the City of London is seeking a strong operational risk and incident professional. This role involves managing the lifecycle of risk events and incidents, ensuring compliance with regulatory expectations, and presenting insights to senior leadership.

We are hiring a seasoned VP-Level Major Incident Manager to lead end-to-end management of high-severity technology incidents across a complex, regulated environment. Perform concise handovers of live incidents to ensure seamless transitions within the follow-the-sun operational model. Proven ability

We are seeking a highly skilled and experienced Major Incident Manager to join a dynamic team supporting one of the leading global financial institutions. Job Title: Major Incident Manager. Maintain thorough documentation and incident logs for reporting and audit purposes.

Title:Major Incident Manager 6 Month Fixed Term. Were seeking an experienced Major Incident Manager who can take full ownership inleading our response with confidenc.

Job DescriptionIncident and Vulnerability ManagerThis role is for an experienced professional in vulnerability management and threat intelligence to join our Cyber Operations team.

Under the direction of your manager, and other appropriate personnel, you will be responsible for the formulation, implementation and review of care plans. You will work closely with your manager, your team, the health advisor, social workers, therapists, teachers and other professionals.

Progression: If career development is your thing, most of our team leaders and managers have been promoted from within our group – plus you could join our ‘Aspire’ future managers programme.

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

The operations manager should have a sound knowledge of the legislative and policy base which guides and underpins statutory Social Work Services.