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Office & Marketing Administrator The role of Office & Marketing Administrator is important to the smooth running of the office and successful execution of the Company’s growth plan. You are the central hub of the Harrow Office and will possess excellent customer service skills, be friendly, calm, approachable, flexible, hard working with excellent communication skills. You can expect to support the team with day-to-day administration, from the complex to the very routine tasks, deliver first class service always, office protocols/procedures compliance, support with company digital marketing, whilst effectively supporting the HSL as his PA. Hours: Monday to Friday 9am to 6pm, alternate Saturdays 9am to 1pm (time given in lieu for Saturdays) Location: Based at Harrow Office, HA2 Office Administrator Duties include but is not limited to: • To understand the key roles, responsibilities and priorities of the HBD, proactively building strong relationships with each internal and external contact in order to provide a high level support service, and the holder of this role will be required to act as an ambassador for the company at all times,, • To provide PA support to ensure a consistently high standard within the department, including proofreading documents, minute taking, assisting HSL with reports, target monitoring,, • Efficiently addressing all matters within company SLA, keeping all parties informed and maintaining data protection, discretion and client confidentiality always,, • To proactively manage the HSL’s time, ensuring regular catch-up meetings to review and update on diary commitments and key priorities both with internal and external contacts, exercising a high level of judgement on priorities,, • To assist in the preparation and submission of tenders, ensuring all documentation is accurate and thorough. To support with projects, tenders, research, travel and meeting arrangements, events, compiling presentations, bids, etc.,, • To undertake proactive e-mail management, ensuring that urgent emails are promptly picked up, responded and actioned as appropriate,, • To ensure office visitors, callers and stakeholders are promptly and professionally attended,, • To ensure a high standard of administration and provide guidance as appropriate on the production of internal and external documents, compliance checks and legal paperwork with due diligence and attention to detail,, • To identify areas where administration practices could be improved and proactively generate solutions and improved ways of working,, • To oversee the Company’s marketing strategy and implementation, ensuring quality and consistency in line with brand guidelines as well as results driven implementation and supervision of the marketing strategy. Controls on all content creation and brand image on all portals and mediums, online and offline, including image quality, relevance, grammatical accuracy and strategy alignment., • To identify new trends in digital marketing, evaluate new technologies and ensure the brand is at the forefront of industry developments, particularly developments in social media marketing - utilising trends and market research to keep us ahead of the game, • Office administrator: to ensure the smooth running of the office, day to day requirements, petty cash, post, equipment, keys, complaint handling, supplier management and quality control checks,, • To ensure Health & safety compliance, first aid and fire safety compliance, the general health & safety/fire safety and the welfare of colleagues, members and visitors is maintained at all times reporting any hazards to the Operations Director, • Administrative tasks to cover for other colleagues’ absences, when necessary,, • Keeping records of all activity on our software including requests, quotes and call notes,, • To provide first class support and customer service at all times advancing our service standards, • To demonstrate tact and discretion when handling sensitive matters, maintaining strict confidentiality and having a good understanding of GDPR governance and professional boundaries,, • Other such duties as shall reasonably be required as part of the team. Office Administrator Requirements and Skills • Confident communicator with excellent communication and interpersonal skills, • Ability to work as part of a team and individually with ability to multi task and work to deadlines, • Have a passion to work within the property industry and want to make a difference, • Have an inquiring mind and willingness to learn new skills, • Good work ethic – punctual, hardworking and reliable, • Computer literate with good knowledge of Word, Excel and Outlook, • Full driver’s licence essential, • The 4Ps – pride, performance, passion, professionalism Our Promise to You We believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional. Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business. In return you’ll receive an excellent benefits package, including a starting basic salary of £26,000, discretionary bonus for meeting KPIs after bi-annual performance reviews, company pension, 28 days’ holiday per year and your birthday off