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Customer Service Associate - (12-Month Fixed-Term Contract) Description The Customer Services Associate supports the day‑to‑day delivery of the Customer Services function and helps provide consistent, high‑quality outcomes for customers, financial advisers and third‑party providers. A Customer Services Associate will handle a wide range of queries, follows agreed processes and contributes to a positive client experience. You will respond to queries across key areas including KYC and Due Diligence, SLA reporting, Client MI, transactions and issue resolution. The role requires clear communication, accurate work and the ability to take ownership of queries through to a satisfactory conclusion. In addition, the Customer Services Associate will support essential system administration activities across Benchmark’s proprietary CRM and financial services platform, including Joiner, Mover and Leaver (JML) processes and access management for adviser and internal system users. This helps ensure appropriate system access, data integrity and compliance with regulatory and security requirements. Key Responsibilities for a Customer Services Associate * Be the first point of contact for financial advisers and clients, handling queries via phone, email, and case management. * Communicate processes clearly and confidently in writing and verbally, including KYC, due diligence, SLA reporting, client transactions, and issue resolution. * Take full ownership of queries and operational tasks, seeing them through to a satisfactory resolution within agreed service levels. * Build and maintain a strong understanding of Benchmark’s financial services platform and associated systems to support accurate and effective query resolution. * Carry out day‑to‑day system administration activities within Benchmark’s proprietary CRM and financial services platform, following agreed procedures and controls * Support Joiner, Mover and Leaver (JML) processes, including the creation, amendment and removal of system access for advisers and other users, in line with policy and access management requirements. * Ensure system access requests and updates are completed accurately, promptly and in accordance with regulatory, security and audit standards, maintaining appropriate records through case management tools. * Follow documented procedures to deliver excellent client outcomes and meet regulatory and Consumer Duty standards. * Investigate issues logically, source accurate information, and ensure the accuracy of data, system records and client information. * Share feedback and insights with other teams to help improve processes, service quality and the overall client experience. * Contribute actively to team meetings and continuous improvement initiatives * Help maintain and improve customer satisfaction scores and performance against SLA targets. Skills, Knowledge & Expertise a Customer Services Associate should have: * Strong phone skills and confidence in handling a wide range of customer and adviser conversations, including more challenging queries. * Good academic background, with a minimum of 5 GCSEs (including Maths and English) and 2 A Levels or equivalent. * Eager to learn and develop in a fast-paced environment. * High attention to detail and accuracy in all tasks, including data, system updates and record keeping. * Ability to work independently and as part of a team, taking ownership of tasks through to completion. * Excellent written and verbal communication skills, with the ability to explain processes clearly and confidently. * Well‑organised, reliable and able to prioritise effectively to meet service levels and deadlines. * Quick to build rapport and maintain positive working relationships with customers, advisers and internal teams. What is in it for you: * Hybrid Working * 25 days holiday * Pension – 8% Non-Contributory, plus up to 5% matched * Life Assurance * Private Medical Cover * 35 hour working week The Base You'll be based at the Benchmark Head Office, within our Broadlands Business Campus near Horsham in West Sussex but will need to be present across our other offices, including the main Schroders headquarters in London. It has high standards and an international reputation, without being in the city: a big, countryside campus means life will feel a little different. We support our offices by using cutting edge software and hardware and our spacious campus facilities mean there's a great working environment for the team. With an on-site restaurant, coffee shop and gym, our campus has much to offer. And commuters can relax on our dedicated regular shuttle bus to and from Horsham’s main line train station

A global financial group is seeking an experienced audit coordinator for external audits within their IT SOX framework in the UK. The successful candidate will facilitate communications between technology teams and external auditors, track audit findings, and support the development of improvement p

A leading financial group in London is seeking an IT Auditor - Audit Manager to join their IT audit team. This role involves executing technology audits with a focus on cyber security and IT applications. The ideal candidate will have experience in technology audits within a financial services envir

With a recent global restructure of the Internal Audit function it is vital, now more than ever, that my client employs a candidate who is passionate about IT, keeping up to date with new developments and constantly pushing to improve the standards of my client’s global operations. A global Financ

The position offers hybrid working options, competitive salary, performance-based bonuses, and comprehensive benefits to support personal growth. A leading professional services network is seeking an IT Audit - Senior Consultant in London. In this role, you will execute IT assurance reviews across v

A leading manufacturing client in the UK is seeking a candidate for an Internal IT Auditor position, ideal for someone transitioning from a BIG4 consultancy. The role offers the opportunity to develop auditing skills in a global context with 50% international travel. Successful candidates will have

A fast-growing retirement expert in the UK is seeking an IT Internal Audit Manager to support the Internal Audit plan and provide assurance on IT, infrastructure, and cybersecurity. This role offers competitive salary, flexible working conditions, and numerous employee benefits including generous an

A sector-leading engineering firm is seeking a Corporate Audit Executive to lead the Consolidation, Finance & IT team. The ideal candidate will have extensive audit experience, preferably from a Big Four firm, and be fluent in English, with an advantage for those knowing German or Spanish. This role

We seek to attract, develop, and retain the best talent, inclusive of sex, ethnicity, disability, socio-economic background, sexual orientation, gender identity, nationality, and faith. As a Senior Consultant in our national Technology & Digital Team, you'll work closely with the Technology & Digita

Responsibilities include leading audits, coaching junior auditors, and engaging with stakeholders to ensure compliance with banking regulations. A leading financial recruitment firm is seeking a Technology Audit Manager to join their growing IT Audit team in Hong Kong. This role requires 4-7 years o

The successful candidate will execute key IT audits across cyber security and IT infrastructure while engaging with senior management and stakeholders. A leading financial services firm is seeking an experienced IT Auditor - Audit Manager (Assistant Vice President or Vice President) to join their au

Completes other audit related tasks (such as the continuous/annual risk assessment or requests for audit recommendation closure, archiving, preparing restitution slides, and inputting findings, recommendations) to ensure that audits are effectively performed, maintained and coordinated within BNP Pa

The ideal candidate will have over 7 years’ experience in IT Audit, particularly within investment banking or financial services. Responsibilities include leading international audits, enhancing IT controls, and mentoring junior staff. The role offers a competitive salary of CHF125,000 – CHF150,

The role involves auditing across cyber security and IT applications, requiring substantial experience in technology audits within Financial Services. A leading recruitment agency is looking for an IT/Cyber Auditor to join an international bank in London on a 12-month Fixed-Term Contract. The salary

A market-leading consultancy is seeking an experienced IT Audit Specialist to lead the integrated audit function in The Netherlands. Expect to manage multiple business units and collaborate with Financial and Operational Auditors while traveling 35% of the time. The successful candidate must have a

An international bank is looking for an IT Audit Manager (AVP level) to join their IT audit team. This role involves planning and executing audits across cyber security and IT infrastructure while collaborating with stakeholders. Ideal candidates will have experience in technology audits and relevan

Managing a team of IT Auditors, this position will be responsible for leading and managing the audit coverage of infrastructure and cyber security. The successful candidate should have extensive IT Audit experience within the banking and financial services sector including a focus on Cyber Security

The company offers a competitive salary, benefits, and opportunities for professional development within a collaborative and innovative environment. The successful candidate will be responsible for developing and executing internal audit plans focusing on IT, infrastructure, and cybersecurity. You w

An international financial institution based in London seeks a Principal, Audit Manager (IT) to lead audit activities across its transformation group. The ideal candidate will have a strong background in IT auditing and risk management, with proven skills in stakeholder engagement and team leadershi

Should you have any questions or wish to apply please do not hesitate to contact Clear IT Recruitment Limited. This role offers a varied mix of audit, accounts and tax work, strong client exposure, and clear progression opportunities. Assist with audit planning, fieldwork and completion.

This role involves managing external audits, liaising with technology teams and ensuring timely responses to audit requests. A leading financial services company is seeking an Audit Coordinator in Greater London. Candidates should have 3+ years in technology or risk management, possess strong commun

A leading financial institution is seeking an IT Audit Manager to join its EMEA Internal Audit team. The role involves planning and executing audits across cyber security, IT infrastructure, and applications, while managing stakeholder interactions and ensuring effective control processes. Candidate

A leading recruitment firm is seeking candidates for BIG4 IT Audit Opportunities in Switzerland or Germany. The role focuses on Regulatory and Compliance areas with an emphasis on IT Audit and Data Analysis. Ideal candidates will have a strong background in IT Audit and must possess qualifications s

The ideal candidate will proactively monitor operational and IT risks, effectively liaise with tech leads, and manage audit processes. Applicants should have a strong understanding of IT general controls, a BA/Tech background, and experience in the banking or financial sector. This role offers excit

A leading retirement solutions firm in Greater London is seeking an IT Internal Audit Manager to support its internal audit operations. Responsibilities include delivering IT-related audits, supporting the audit plan, and maintaining stakeholder relationships. This role offers competitive compensati

A major financial services group in Greater London is seeking an IT Auditor - Audit Manager (AVP) to lead audits focusing on cyber security, IT infrastructure, and applications. This position offers a dynamic work environment committed to diversity and innovation. This role requires expertise in tec

A leading Petro/Chemical firm in Greater London is seeking a Senior IT Auditor with 1-3 years of experience in an audit function and a technical IT background. A willingness to transition into IT auditing within a well-recognized global firm is essential. This role demands strong skills in IT securi

You'll supervise two senior auditors, providing support and mentorship, and coordinate with external auditors when needed. IT Audit expertise with significant experience delivering risk-based technology reviews. Benefits include exposure to auditing exciting, cutting edge technologies.

All auditors have responsibility to perform financial and operational audits, and ITGC reviews. Successful candidates typically come from a Big Four background, with at least 2 years of Internal Audit experience. Corporate Audit Executive (Consolidation, Finance & IT Team Leader) - Engineering.

Policies & Procedures and internal controls as defined by management for the operational effectiveness of day-to-day operations, through independent, objective assurance services in the form of a single-in-time internal audit, fit-gap assessment and desktop review, as prescribed by our internal audi

I am currently working alongside a BIG4 Firm who are actively explanding their IT Audit function in a number of key areas - Regulatory / Compliance with an IT Focus AND IT Audit with a focus on Data Analysis. BIG4 IT Audit Opportunities - Switzerland or Germany. Qualifications such as CISA, CISM, CI

A prominent accountancy firm in England is seeking an Audit Supervisor / Manager to lead audit engagements and develop a dynamic audit team. This role offers the chance to build strong client relationships and ensure high-quality audit services. The ideal candidate will be ACA or ACCA qualified and

The role involves planning and managing audit assignments, leading a dynamic audit team, and ensuring the delivery of high-quality audit services. The position offers a friendly work environment, flexible hours, and comprehensive professional development opportunities. Candidates should be ACA or AC

A leading recruitment firm is seeking an experienced IT Audit Manager to lead IT audits and oversee compliance across a global organization. The ideal candidate will have extensive IT audit experience, familiarity with frameworks like COBIT and NIST, and strong certification credentials (CISA, CISM,

We have an exciting opportunity within a prestigious Accountancy practice for a Senior Audit Manager, dealing with Not For Profit clients, to be based in their office near Regents Park, London. Additionally, it would be desirable to possess knowledge and experience in software packages including PRO

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment stat

One of the largest retail and home lifestyle brands in the UK is undergoing significant change to their Group Audit Function and, as such, they are currently looking to recruit a IT Audit Manager and a Senior IT Audit Manager for their operations, both in the UK and across the EMEA. If your audit ba

This position promotes professional development with a hybrid working model, competitive benefits, and a supportive work environment dedicated to diversity and inclusion. Key responsibilities include managing client relationships and ensuring the delivery of quality audits. The ideal candidate will

You will lead IT audits, engaging with diverse global teams, and train junior auditors. Required qualifications include experience in Technology Assurance, data analytics, and advanced Excel skills, along with familiarity with SQL and Business Intelligence tools. A leading FinTech company in Greater

Experienced IT Auditors with 6+ years of experience will be considered for this position, with strong mobile technologies and portable devices experience as well as working in a multi-site team set up. You will liaise directly with the Head of IT Operations and have a hands‑on approach to manageme

Candidates should have over three years of IT Internal Audit experience within financial services, particularly with exposure to markets and securities. A global international banking institution is seeking an IT Audit Professional to join their internal audit function. This position offers an oppor

A leading global retail brand is seeking a Senior IT Audit Manager to oversee audit operations across North London and EMEA. The ideal candidate should have over 8 years of experience in audit, preferably in FTSE100 companies, along with a strong managerial background leading teams. Significant bene

A leading international financial institution is seeking a Principal Audit Manager (IT) to lead and coordinate various audit activities. The ideal candidate will have a university degree in a relevant field and qualifications in IT auditing. The role involves working autonomously with multidisciplin

A global FMCG client is seeking an IT Audit specialist to join their Corporate Audit department, requiring fluency in English and ideally French or Dutch. This role involves assisting financial and operational auditors across all subsidiaries while providing exposure to corporate activities with sub

A leading global financial services firm is seeking a Senior Auditor Associate to join their Technology Audit Team. This role involves assessing control environments, planning technology audit engagements, and ensuring compliance with professional standards. The ideal candidate will have at least 5

If you’re passionate about innovation, collaboration, and delivering high-impact audit outcomes, apply now to take your IT audit career to the next level. Lead and deliver end-to-end IT and data audits, supporting robust IT General Controls and the annual SOX process. Champion data analytics withi

A prominent recruitment firm is seeking an IT Audit Manager in the United Kingdom to lead internal audits within a well-known broadcasting company. This pivotal role involves shaping the vision of the IT Internal Audit function, providing assurance over key technology initiatives, and managing audit

I am currently recruiting on behalf of a household name in the insurance industry for a Senior IT Audit role based in Zurich. This role will cover a number of IT General Control, Application Control and IT Security. Proven IT Audit experience, ideally internationally.