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Join us, be part of more. We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it. About your team: We’re the pride of Ireland. Bord Gáis Energy have been powering the nation’s homes and businesses for almost 40 years. But now, we’re so much more than just gas and electric. Through our unique combination of household heroes and energy assets, we’re at the heart of the energy transition in Ireland, strengthening the country’s energy security and helping customers get ready for a net zero future. Director of Operations 9 month FTC Dublin/London The Director of Operations is a business-critical role that forms part of the Bord Gáis Energy Executive Team, reporting directly to the COO, Centrica Home. This team is collectively responsible for executing BGE’s multi-year business strategy. The Director of Operations is responsible for building and maintaining a highly efficient, single operations function to support and deliver the customer operations and processes for the BGE sales & service operations, field operations and business support, all of which report into this role. You’ll have responsibility for oversight of BGE’s field service operations, which includes a team of both field service engineers and installations teams ensuring safe, efficient and timely delivery of services and maintaining high levels of customer satisfaction and quality. Our field function also include management of BGE’s One Stop Shop fulfilling deep retrofits and home upgrades. Ownership of defining and delivering Sales & Service Operations strategy sits with this role, including defining efficient operations and processes for all products and services and driving a culture of operational excellence and continuous improvement. In addition, you’ll also be responsible for supporting field operations and sales & service operations in managing change delivery, continual improvement and back-office support and administration. A key responsibility is to drive optimum value from all our outsourced partner contracts to ensure that our delivery model is cost effective and quality focused. Key Accountabilities • Define the Bord Gáis Energy Operations business plan, operational targets & strategies to support delivery of our broader business objectives, • Turn agreed strategic and customer priorities into detailed operational plans, • Evaluate the efficiency of existing operational business processes and implement improvements to optimise productivity to achieve commercial plans, • Drive performance metrics and standards across all customer delivery & fulfilment to ensure efficient and effective functioning., • Monitor day to day operations to ensure delivery of customer service, satisfying customer’s needs for fast, accurate processing of transactions and a consistent, timely and reliable service from third party partnerships, • Ownership of the growth and delivery of our Services & Solutions strategy including labour & net zero skilling strategy to ensure that our operations evolve to support our new products and services, • Manage the performance of Service & Solutions portfolio of products, bundles and solutions that satisfies customer needs, grows gross margin and positions BGE as the most successful supplier in Ireland as we deliver a greener, fairer future for our customers, • Ensure timely and efficient delivery of field service operations, meeting customer’s expectations, • Refine both the operating model for services & solutions and the capability resourcing strategy to ensure we have the specialised skills available to service growing and more diverse customer expectations, specifically home energy upgrades and retrofitting solutions, • Monitor and analyse field service performance metrics, identifying areas for improvement in productivity, quality and overall effectiveness, • Collaborate with cross-functional teams to develop and enhance field service processes and procedures, including procurement to optimise supply chain & EHS to drive a culture of safety and compliance, • Stay updated with industry trends and advancement, incorporating them into field service strategies., • Manage risk effectively to ensure business strategy and objectives are achieved within risk appetite set by Board, including conduct and safety risks and implement measures to mitigate potential threats, • Ensure compliance with all Regulatory obligations are met, and ensure Data Quality and GDPR standards are met, • Responsible for delivering against our Energy efficiency obligations, answering to MD and SEAI for provision of works, meeting government guidelines on an annual basis, • Develop and agree an on-going business change and project portfolio to achieve the integrated customer strategy, considering operational goals, corporate priorities, technology opportunities and cost pressures, • Lead jointly with peers in business functions, the delivery of business change initiatives, ensuring the timely and on budget delivery of the relevant components, • Build a culture of empowerment and trust with your teams, develop and motivate people to take greater accountability that drives great customer outcomes and fosters a culture of continuous improvement, • Ownership of the customer contact supplier management relationship, developing strong partnerships for the delivery of all aspects of the operational strategy through the Customer Care, Billing, Credit Management, etc, • Collaborate to upsell services and solutions products via our contact centre partnerships, • Ensure quality management systems are in place to underpin customer delivery from a safety and operational performance perspective working through our direct and contract partners Required Skills And Experience The Director of Operations must be an experienced professional who can demonstrate a successful track record of delivering operational and finance management with these skills and experience: Leadership – demonstrable experience of delivering operational plans and actions, agreeing priorities and delegating actions, clear experience of senior leadership Team building – an interest in developing members of their management team to achieve high performance and maintain an engaged and productive culture Management – excellent operational management capabilities and skills, with an ability to build trusted relationships within teams and who collaborates across boundaries to seek to understand others and work with them to achieve collective goals Skills – demonstrative knowledge and experience of finance, people management, attention to detail and understanding of best practice in organisational policies and reporting About You • Relevant third level qualification, • Strong operational excellence mindset and commitment to quality, • Customer obsessed with a focus on execution, • Strategic and pragmatic thinker who is comfortable with taking risks, • Team player who takes responsibility for developing autonomy of their people, • Fosters a trial-and-error environment where people feel confident to innovate, fail and learn, • Enables agility throughout the organisation, • Prioritises decisions based on solving customer problems and improving the customer experience, • Creates a compelling customer centric vision of the future and builds their people’s commitment to change, • Implements new ways of working that meet customer’s needs and promotes customer centricity as a critical value, • Builds diverse capability across the organisation and recognises people who demonstrate critical customer centric behaviours, • Passionate about leading change and building an operating model to fulfil our strategic ambitions Ideally you will be based in Dublin, however we are open to applications from candidates in the UK who are happy to travel frequently to and from our Dublin offices. Why should you apply? We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you. ___ If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority. Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

Senior Sales Manager - Rail Signage & Platform Infrastructure Products Flexible Remote, Hybrid or On-Site in West London Attractive basic salary, car allowance, generous bonus & benefits Our client is a pioneering technology, advanced design and manufacturing company that has been established for over 50 years. They are the market leader in th e provision of specialist solutions for all modes of passenger transport and the UKs leading manufacturer of Signs, Digital Signs and Platform Furniture Infrastructure products for the Rail, Light Rail, Underground and Tram networks. The business is well positioned for future growth, boasting award winning products which are made in Britain, high profile customers and has a number of competitive advantages within their chosen markets. A new, exciting opportunity has been created for an ambitious Senior Sales / Business Development Manager to lead on the growth of this division and take responsibility for identifying, developing, negotiating and closing profitable business opportunities with new and existing customer relationships within the Rail sector. Working closely with the Sales Director, you will be responsible for building relationships and driving sales within Train Operating Companies, Rail Contractors, Rail and Transport Consultants, the strategic Passenger Transport Executive bodies and related partners. You will also play a key and highly influential role as part of a wider multi-disciplinary team of highly skilled and experienced managers and directors, including contracts, project management, finance, bid specialists, installation & maintenance experts. The Role Take the lead in driving sales, ensuring that the division is a responsive one; be pro-active in identifying, pursuing and closing business opportunities Develop client account plans and devise winning opportunity strategies Drive development and expansion, p articipate in the preparation of bids, contracts and proposals for prospective new business Own the customer relationship and maintain this through effective account management Be the customer contact - follow up promptly on all inbound leads and enquiries Understand user needs and technical requirements; develop a wareness of our design &manufacturing capabilities, other services and funding solutions Identify and develop opportunities within existing contracts / strategic customers Manage all aspects of & increase the sales pipeline to hit targets and agreed margins Provide input into the development of sales forecasts & annual plans as required Analyse the market and competition, gather intelligence and identify latest research trends Establish sales and innovative marketing initiatives to leverage competitive advantage Provide input into the development of sales forecasts & annual plans as required Attend trade shows and relevant industry conferences/events as required Manage internal and external stakeholders Maintain list of prospects, ensure the CRM system is up to date and compliant Collaborate and cross sell opportunities for the benefit of the entire company The Person A proven track record of success in a senior sales or business development role , preferably with a strong understanding of the routes to market for winning business within the UK rail sector infrastructure market (Rail, Light Rail, Underground and the Tram networks) Possesses an In depth understanding of rail signage, and platform infrastructure products, such as digital signage, wayfinding, information displays, ticketing machines, walkways, passenger seating, waiting shelters & canopies, cycle storage etc A technically credible sales professional with experience of architectural metalwork / on-street furniture products outside of the rail sector, or possibly with in a wider engineering / sheet metal fabrication environment would be considered if strong evidence can be provided to support the ambition, personal qualities and commercial acumen required to succeed in a responsive team based environment Experience in providing off the shelf and bespoke customer specific solutions Able to understand an Engineering, Procurement, Construction (EPC) led sales process, customer requirements, specifications and industry standards Understands the tender and the procurement process for the UK rail sector, including engagement with strategic Passenger Transport Executive bodies and related partners etc, Train Operating Companies, Rail Contractors, Rail & Transport Consultants. Able to build relationships, drive sales and understanding the processes for successful engagement with main construction contractors, sub-contractors, specialist consultants, local government, passenger transport executives and related partners Experience across the sales cycle including managing, d eveloping a pipeline and deal closing Strong commercial / financial skills, able to produce regular sales forecasts, reports & updates - keep colleagues informed and ensure that the customer remains on board Preferred Skills Strong sales traits:- tenacity, competitiveness, persuasiveness, and interpersonal skills Task-oriented mindset, focused on winning new business and achieving sales targets. Strong team player with high ethical standards and a reputation for integrity among clients Excellent communication, human relations skills and client service abilities Self-motivated & able to work with a high degree of autonomy Strong communication, negotiation and persuasion skills A strategic thinker with well-developed analytical skills and forecasting ability Responsive to the needs of customers and in providing a high-quality service Strong presentation skills and be able to enhance reputation in front of customers Effective time management, organisational, influencing and prioritisation skills Results orientated, can work independently with a strong sense of urgency A natural flair for developing relationships with customers & stakeholders Highly IT Literate - MS Office, CRM& Video Calling Full UK driving license willingness and ability to travel within the UK as required TPBN1_UKTJ