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Case and Contract Manager Location: Sheffield/Hybrid working Salary: £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at Social Work England, created to strengthen how we work with our external legal provider and how we manage complex fitness to practise cases. As our Case and Contract Manager, you’ll have a real opportunity to shape how this role operates, influence our approach, and make a visible impact from day one. Working with a high level of autonomy, you’ll oversee our external legal provider contract and provide senior direction on complex cases, working closely with our investigations team and Head of Investigations. Social Work England is the specialist regulator for social work in England. We focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You’ll be responsible for ensuring our external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with our regulatory framework. You’ll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you’ll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You’ll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you’ll also help shape how we approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: • Act as the main point of accountability for our external legal provider, ensuring contractual, performance and financial requirements are met., • Provide direction and instructions on complex fitness to practise cases, including during hearings., • Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement., • Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed., • Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery., • Make sound, independent decisions on complex or high-risk regulatory issues., • Produce clear, concise reports for senior leaders on performance, risk and contract matters., • Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise., • Share learning from cases, data and emerging themes to support good practice and continuous improvement. At Social Work England, our values guide how we work. We are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. We’re looking for someone who reflects these values in how they work and make decisions. For this role, you’ll also need: • Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment., • A strong understanding of regulatory processes, including investigations, hearings and adjudication., • Experience making or overseeing complex case or regulatory decisions that can withstand challenge., • Experience overseeing contracts or services, including performance monitoring and KPIs., • Confidence analysing data, identifying trends and responding to emerging risks or issues., • The ability to have high-level, sometimes challenging conversations with senior stakeholders., • Excellent written and verbal communication skills, including reporting to senior leaders. This role may suit you if you’ve worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, we offer: • Hybrid working, with a minimum of two days per week in the office., • 25 days annual leave, rising to 30 days with service, plus bank holidays., • The option to buy up to 5 extra days of annual leave each year., • A TIDE award-winning inclusive culture, with staff networks, forums and social events. If you feel you are a suitable candidate and would like to work for Social Work England, please click apply to be redirected to our website to complete your application.

In this role Salesforce isn’t just a system — it’s the backbone of how customers experience the business. As Salesforce Product Manager, you’ll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You’ll be the person connecting vision to delivery — defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What’s in it for you • Up to £90,000 basic salary, • Hybrid working model, • 25 days holiday, • Company pension, • Wider benefits package, • Ongoing training and development, • The opportunity to shape and own a key customer platformWhat you’ll be doing as Salesforce Product Manager, • Own and evolve the Salesforce Service Cloud product roadmap, • Work with stakeholders across customer service, operations and digital teams to understand priorities, • Translate business and user needs into clear features and delivery backlogs, • Define user stories, acceptance criteria and priorities to maximise customer value, • Collaborate with delivery teams and third-party partners to ensure high-quality outcomes, • Use data, insight and feedback to drive continuous platform improvement, • Maintain product documentation, release notes and adoption materials, • Support the rollout and adoption of new Salesforce functionality, • Coach and mentor Salesforce administrators and platform usersWhat you’ll bring to the team as Salesforce Product Manager, • Proven experience as a Product Manager or Product Owner, • Strong hands-on experience with Salesforce Service Cloud, • Experience working in customer-focused environments, • Ability to translate complex requirements into clear, prioritised outcomes, • Strong stakeholder engagement and communication skills, • A product-led, outcome-focused mindset, • Experience working with cross-functional teams and delivery partnersTo apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV.Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.

Team Manager – Warehouse Operations \nLocation: Sheffield (on-site)\n Salary: £36,223 (Available Shift Patterns & Package Details towards the bottom of the advert)\n Reports to: Operations Manager\n\n Role Overview A fast-paced third-party logistics operation is seeking driven and people-focused Team Managers to lead frontline warehouse teams. This is a hands-on leadership role where you will be accountable for creating a safe, engaged, and high-performing environment while delivering operational excellence against customer expectations.\n You will bring energy, structure, and strong leadership to the operation, ensuring every shift runs smoothly while developing colleagues and maintaining high standards across performance, safety, and engagement.\n\n Key Responsibilities\n\n - Lead, manage, and motivate warehouse operatives through visible, effective leadership, creating a culture of accountability and high performance\n - Deliver daily operational performance in line with customer SLAs, volume forecasts, and site priorities within a fast-paced 3PL environment\n - Proactively manage attendance, absence, wellbeing, and conduct, taking appropriate action to protect productivity, service levels, and team morale\n - Plan and deploy labour effectively, balancing cost, efficiency, and service on an hourly basis in response to changing volumes\n - Monitor, analyse, and act on key KPIs including labour efficiency, service levels, accuracy, safety, cost, and engagement\n - Control labour and operational costs, demonstrating a clear understanding of P&L drivers and cost-to-serve levers\n - Drive performance through coaching, clear targets, and accountability, managing underperformance through formal processes where required\n - Communicate clearly at all levels through structured briefings, 1:1s, and shift handovers\n - Promote colleague engagement by reviewing feedback, identifying trends, and implementing improvement actions\n - Take full ownership of health & safety on shift, ensuring compliance with all legal, site, and customer requirements\n - Lead teams through change, peak periods, and operational challenges while maintaining control and performance\n - Deliver continuous improvement by embedding standard ways of working and encouraging innovation and feedback\n - Take ownership of training and development, building team capability to meet current and future operational needs\n - Act as a role model for behaviours, standards, and company values\n\nPerformance Measures\n\n - Achievement of labour productivity targets and cost control\n - Delivery of KPIs and SLAs at or above contractual expectations\n - Health & Safety compliance (minimum 95%)\n - Colleague engagement and survey participation targets\n - Accuracy, service, and operational performance metrics\n\nSkills & Experience\n\n - Proven experience managing teams in a fast-paced warehouse or logistics environment\n - Strong leadership capability with the ability to coach, mentor, and hold individuals accountable\n - Experience working within a 3PL or multi-client environment with an understanding of SLAs and KPIs\n - Good financial awareness, including labour costs and operational impact on profitability\n - Effective decision-making and problem-solving skills, using data and KPIs to drive improvements\n - Strong communication skills, both written and verbal\n - Ability to respond quickly to changing priorities and operational challenges\n\nKnowledge & Qualifications\n\n - Good understanding of end-to-end warehouse operations and resource planning\n - Knowledge of WMS systems and warehouse transactional processes\n - Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)\n - Awareness of Power BI or similar reporting tools (desirable)\n - Health & Safety knowledge within a warehouse environment\n - IOSH Managing Safely (or working towards) preferred\n\nBehaviours & Attributes\n\n - Leads by example with integrity, professionalism, and respect\n - Strong focus on people, engagement, and team development\n - Resilient and adaptable in a high-volume, fast-paced environment\n - Proactive mindset with a continuous improvement approach\n - Ambition to progress into a more senior operational role\n\nShift Patterns Available\n\n - Monday – Friday: 14:00 – 22:00\n - Sunday – Thursday: 14:00 – 22:00\n - Tuesday – Saturday: 14:00 – 22:00\n - 4 on / 4 off rotating: 09:00 – 21:00\n\nPackage & Benefits\n\n - 25 days holiday + bank holidays, plus your birthday off\n - Option to purchase up to 5 additional holiday days per year\n - Pension scheme (5% employee / 3% employer contribution via salary sacrifice)\n - Death-in-service cover (3x annual salary)\n - Subsidised on-site canteen\n - Free on-site parking with EV charging points\n\nAdditional Information This role offers a clear pathway for progression, with opportunities to develop into more senior operational leadership positions. The position requires a proactive, hands-on approach and the ability to lead from the front in a demanding but rewarding logistics environment.

Join a company committed to putting people and communities first. CO-OP is searching for a Legal Manager to oversee the probate operations team in Sheffield. The position offers a salary range of £46,000 to £48,000 plus a comprehensive benefits package, including a hybrid working model and opportu

In this role Salesforce isn’t just a system — it’s the backbone of how customers experience the business. As Salesforce Product Manager, you’ll take full ownership of a platform that directly shapes customer journeys, internal efficiency, and overall service quality. You’ll be the person connecting vision to delivery — defining the roadmap, aligning stakeholders, and making sure every improvement genuinely moves the needle. The role is based in Sheffield on a hybrid basis but remote working with occasional onsite presence will be considered for the right candidate. What’s in it for you Up to £90,000 basic salary Hybrid working model 25 days holiday Company pension Wider benefits package Ongoing training and development The opportunity to shape and own a key customer platform What you’ll be doing as Salesforce Product Manager Own and evolve the Salesforce Service Cloud product roadmap Work with stakeholders across customer service, operations and digital teams to understand priorities Translate business and user needs into clear features and delivery backlogs Define user stories, acceptance criteria and priorities to maximise customer value Collaborate with delivery teams and third‑party partners to ensure high‑quality outcomes Use data, insight and feedback to drive continuous platform improvement Maintain product documentation, release notes and adoption materials Support the rollout and adoption of new Salesforce functionality Coach and mentor Salesforce administrators and platform users What you’ll bring to the team as Salesforce Product Manager Proven experience as a Product Manager or Product Owner Strong hands‑on experience with Salesforce Service Cloud Experience working in customer‑focused environments Ability to translate complex requirements into clear, prioritised outcomes Strong stakeholder engagement and communication skills A product‑led, outcome‑focused mindset Experience working with cross‑functional teams and delivery partners To apply for this role as Salesforce Product Manager, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to

Case and Contract Manager Location: Sheffield/Hybrid working Salary: £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at Social Work England, created to strengthen how we work with our external legal provider and how we manage complex fitness to practise cases. As our Case and Contract Manager, you’ll have a real opportunity to shape how this role operates, influence our approach, and make a visible impact from day one. Working with a high level of autonomy, you’ll oversee our external legal provider contract and provide senior direction on complex cases, working closely with our investigations team and Head of Investigations. Social Work England is the specialist regulator for social work in England. We focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You’ll be responsible for ensuring our external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with our regulatory framework. You’ll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you’ll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You’ll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you’ll also help shape how we approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: * Act as the main point of accountability for our external legal provider, ensuring contractual, performance and financial requirements are met. * Provide direction and instructions on complex fitness to practise cases, including during hearings. * Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. * Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. * Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. * Make sound, independent decisions on complex or high-risk regulatory issues. * Produce clear, concise reports for senior leaders on performance, risk and contract matters. * Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. * Share learning from cases, data and emerging themes to support good practice and continuous improvement. * Provide advice and guidance to colleagues on case instructions and contract compliance. About you At Social Work England, our values guide how we work. We are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. We’re looking for someone who reflects these values in how they work and make decisions. For this role, you’ll also need: * Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. * A strong understanding of regulatory processes, including investigations, hearings and adjudication. * Experience making or overseeing complex case or regulatory decisions that can withstand challenge. * Experience overseeing contracts or services, including performance monitoring and KPIs. * Confidence analysing data, identifying trends and responding to emerging risks or issues. * The ability to have high-level, sometimes challenging conversations with senior stakeholders. * Excellent written and verbal communication skills, including reporting to senior leaders. * The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you’ve worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, we offer: * Hybrid working, with a minimum of two days per week in the office. * 25 days annual leave, rising to 30 days with service, plus bank holidays. * The option to buy up to 5 extra days of annual leave each year. * A TIDE award-winning inclusive culture, with staff networks, forums and social events. * A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please click apply to be redirected to our website to complete your application

Case and Contract Manager Location: Sheffield/Hybrid working Salary : £55,242 per year rising to £57,644 per year after successful completion of a 6-month probationary period. Vacancy Type: Full time, Permanent Closing date: 17/05/2026 The Role Are you an experienced legal services or regulatory professional? Are you looking for an opportunity to play a key role in the delivery of essential fitness to practise services? This is a brand new role at Social Work England, created to strengthen how we work with our external legal provider and how we manage complex fitness to practise cases. As our Case and Contract Manager, you'll have a real opportunity to shape how this role operates, influence our approach, and make a visible impact from day one. Working with a high level of autonomy, you'll oversee our external legal provider contract and provide senior direction on complex cases, working closely with our investigations team and Head of Investigations. Social Work England is the specialist regulator for social work in England. We focus on protecting the public, supporting positive change in social work, and maintaining confidence in the profession. Every day, social workers help millions of people improve their lives, and our role is to ensure regulation supports safe and effective practice. About the role This role brings together contract oversight, performance management, and senior case leadership. You'll be responsible for ensuring our external legal provider delivers high-quality work, meets performance expectations, and progresses cases efficiently and in line with our regulatory framework. You'll provide clear instructions and direction on complex fitness to practise cases, including case planning, investigative actions and support during hearings. Using your regulatory knowledge and judgement, you'll help ensure decisions are proportionate, well-reasoned and robust. A key part of the role is monitoring performance. You'll review data, spot themes and trends, and have confident conversations with senior external stakeholders to challenge delivery, set expectations and drive improvement. As a new role, you'll also help shape how we approach contract oversight and performance reporting going forward. What you'll do As Case and Contract Manager, you will: • Act as the main point of accountability for our external legal provider, ensuring contractual, performance and financial requirements are met. * Provide direction and instructions on complex fitness to practise cases, including during hearings. * Monitor KPIs, service levels and case data, identifying risks, trends and areas for improvement. * Hold the external legal provider to account through clear challenge, constructive discussion and escalation where needed. * Work closely with internal teams, including investigations and commercial colleagues, to support effective contract delivery. * Make sound, independent decisions on complex or high-risk regulatory issues. * Produce clear, concise reports for senior leaders on performance, risk and contract matters. * Build strong relationships with senior internal and external stakeholders, influencing outcomes through credibility and expertise. * Share learning from cases, data and emerging themes to support good practice and continuous improvement. * Provide advice and guidance to colleagues on case instructions and contract compliance. About you At Social Work England, our values guide how we work. We are Fearless, Independent, Ambitious, act with Integrity, and are Collaborative and Transparent. We're looking for someone who reflects these values in how they work and make decisions. For this role, you'll also need: • Postgraduate-level education or equivalent experience in a legal services, regulatory or statutory environment. * A strong understanding of regulatory processes, including investigations, hearings and adjudication. * Experience making or overseeing complex case or regulatory decisions that can withstand challenge. * Experience overseeing contracts or services, including performance monitoring and KPIs. * Confidence analysing data, identifying trends and responding to emerging risks or issues. * The ability to have high-level, sometimes challenging conversations with senior stakeholders. * Excellent written and verbal communication skills, including reporting to senior leaders. * The ability to work independently, manage competing priorities and maintain attention to detail. You do not need to be a qualified lawyer to apply for this role. This role may suit you if you've worked as a: Legal Services Manager, Regulatory Case Manager, Fitness to Practise Manager, Hearings Manager, Investigations Manager, Regulatory Operations Manager, Professional Discipline Manager or Regulatory Contracts Manager, Partnerships Manager, Legal Manager, Procurement Manager. Benefits In addition to your salary, we offer: • Hybrid working, with a minimum of two days per week in the office. * 25 days annual leave, rising to 30 days with service, plus bank holidays. * The option to buy up to 5 extra days of annual leave each year. * A TIDE award-winning inclusive culture, with staff networks, forums and social events. * A pension scheme, life insurance, an employee recognition scheme and a cycle to work scheme. To Apply If you feel you are a suitable candidate and would like to work for Social Work England, please proceed through the following link to be redirected to our website to complete your application.