Admin office jobs in ManchesterCrear alertas

You will play a key role in ensuring the smooth running of the buying function, taking ownership of core admin responsibilities while supporting the Buyer with reporting, supplier communication, and range administration. An exciting opportunity has arisen to join our Head Office team; we’re loo

Senior Recruitment Consultant – United States Central Manchester Office with hybrid working (2 days office) £Competitive + Quarterly Commission + Flexible Working + Clear Career Progression Are you working in recruitment and there’s something not right with your current company – culture, management style, endless KPIs? At Rise we empower our team to be their authentic selves at work and manage their business their way. We recruit great people and give them the freedom and autonomy to succeed. Rise offers training, development and support, not micromanagement! The Company We are an experienced team of recruiters, with a track record of over 10 years of success, adept at delivering assignments across the UK, US, and EU. We have a down-to-earth approach, positive attitude, and a dedication to our sectors. Rise is a diverse team that celebrates individuality and fosters a positive, inclusive environment. We offer an alternative to tradition search firms and the large recruitment companies. The Role Consultants at Rise have the traits of all great recruiters, such as tenacity, resilience and determination. They’re also human, down to earth and do the right thing for their candidates and clients. We are all about delivering for our customers and specialise in niche roles. From day one you will be working on live roles while you build your own client accounts. Rise has brilliant resources available to help you find the best candidates and you’ll have great admin support. You’ll have your own personal development plan based on what you want to achieve and how you want to progress your career. We’re an inclusive bunch and like to have a laugh along the way. Financial reward is individual and we work as a team and celebrate each other’s success. The Reward Competitive base salary and market leading commission scheme. We have great team incentives such all-expenses paid European trips and nights out. At Rise you’ll do great work and be well rewarded for it. You will have your own unique development plan, a clear outline of your progression route and the coaching and mentoring to get to the next level and beyond. Rise supports your professional development by funding relevant external education selected by you. If you are interested in this role, click 'apply now'.

Are you a fantastic communicator, with excellent customer service skills? Are you ready to take the next step in your career? If so, we want to hear from you! An exciting opportunity has arisen for a friendly, driven Customer Service Administrator to join our team. This role is within our Branded Dealer division, specifically within our Apollo Blinds admin team at our Stockport office. These friendly & knowledgeable individuals love what they do! The team are passionate about working on their own initiative and being flexible in meeting the daily demands of a busy office, ultimately keeping our customers happy. In this role, your responsibilities may vary from addressing customer queries via email or telephone to processing and progressing orders with our suppliers. You will receive full training on our products and processes, and one on one support from your team manager and colleagues. Are you the ideal candidate? Here is what we are looking for... • A fantastic communicator when interacting with our customers on a daily basis via email., • You will have the autonomy to succeed in your role, so tenacity is essential., • You will be the first point of contact for our customers, so your friendly nature will enable you to effectively establish a rapport with our customers., • Your flexible approach and ability to work in a fast-paced environment will complement the dynamics of our team and help to drive our service forward. Hunter Douglas is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our colleagues. If you require any reasonable adjustments to be made during the recruitment process, please do let us know and we will be happy to accommodate. Everyone who applies will receive a response. Please note: This position is with Apollo Blinds, not Hillarys Blinds.

Role: Customer Delivery Operations Lead (AI & SaaS) Location: Manchester (Office-Based) Salary: £40,000–£50,000 Department: Delivery Reports to: Head of Delivery About The Client: Our client is a fast-growing fintech startup transforming how financial services onboard and engage customers using secure messaging and AI-driven automation. They're scaling quickly and need operational talent who can keep pace with rapid growth and evolving delivery demands. About the Role: We’re looking for a Delivery Lead to take the momentum behind a rapidly scaling AI platform and convert it into predictable, high-quality execution. This isn’t a traditional PM role. This is the heartbeat of operations, the person who ensures the business delivers, every week, without fail. You’ll thrive here if you: • Enjoy bringing clarity to messy, evolving environments, • Stay steady and solutions-focused under pressure, • Identify risks early and remove blockers fast, • build rhythm, accountability and alignment, • collaborate seamlessly with engineering and customers, • want full ownership of delivery outcomes You’ll work closely with the founding team and sit at the operational centre of the company, shaping the systems that enable the platform to scale. Key Responsibilities: • creating stability and structure in a rapidly changing environment, • running weekly delivery cycles and maintaining focus, • removing blockers across engineering and customer streams, • managing sequencing, prioritisation and risk, • leading implementations with high-value customers, • coordinating across product, engineering and customer success, • communicating clearly with customer stakeholders, • designing repeatable onboarding and delivery processes, • driving outcomes rather than generating meetings, • supporting the company’s shift from early-stage to scale-up If you love making complex work simple, and plans become reality, this role is built for you. What You’ll Actually Do Operational Leadership • Take full ownership of delivery for new AI implementations, • Build consistent weekly cadence across teams, • Lead prioritisation and drive accountability, • Maintain clear visibility on progress, blockers, decisions and risks, • Lead onboarding and implementation for new customers, • Set clear plans, milestones and expectations, • Communicate progress confidently and proactively, • Handle issues calmly and ahead of time, • Partner daily with engineering and product leads, • Manage Implementation Specialists handling configuration, simple integrations, training and comms, • Translate customer goals into actionable requirements, • Troubleshoot issues and escalate effectively, • Develop delivery playbooks that can be repeated at scale, • Strengthen onboarding processes, • Introduce operational metrics, KPIs and dashboards, • Turn delivery into a predictable, low-friction machine, • Support the expansion from dozens to hundreds of AI deployments Ideal Candidate Profile: You’re likely a great fit if you are: • calm and composed when things get complicated, • highly organised and structured, • a confident, direct communicator, • able to manage multiple streams of work simultaneously, • decisive and eager to move things forward, • naturally attuned to emerging risks, • skilled at simplifying complex information, • strong in customer-facing conversations, • comfortable leading discussions and making decisions, • someone who prefers action over admin Helpful (but not required) experience: • operational or delivery leadership in SaaS, • technical project management, • consulting or implementation work, • customer-facing delivery roles, • experience within regulated sectors, • exposure to AI or workflow automation Shortlisted candidates will be contacted directly for the next steps. Application Process: To apply, please submit your CV and a cover letter detailing your relevant experience and qualifications for the role. Applications will be reviewed on a rolling basis, so early submissions are encouraged. Equal Opportunity Employer: We value diversity and are committed to creating an inclusive work environment. We encourage applicants from all backgrounds to apply. Contact: Elvis Eckardt

We're looking for a Merch Admin Assistant to join our wonderful Product team 🙌 Our Merchandising Admin Assistant will be there to support with admin tasks, as well as working alongside Merchandisers, Buyers and Designers to deliver balanced and exciting ranges for all areas of the Adanola Brand. You’ll be integral to the day-to-day running of the Merch team through high levels of organisation and a great work ethic. You will be providing administrative support to the merchandising team by actively analysing sales trends, monitoring deliveries and maintaining stock levels. About your responsibilities: • Raising and keeping track of all purchase orders, • Liaising with suppliers on a weekly basis to ensure deliveries are on time and effectively communicating any changes to buying and merchandising teams, • Liaising with the warehouse and forwarders to manage the inbounding of stock, • Managing internal critical path – updating regularly & communicating any delays/issues with wider team & suppliers, • Key point of contact for suppliers, • Running & updating sales and stock reports weekly, • Confidently understands forecasting tools to suggest re-buys and rephasing, • Proactively contribute to department trade each week from analysing reports About you: • At least 1 year working in a similar role, • Previous retail experience is preferred, • Can demonstrate understanding of forecasting tools, • Excellent administration skills and experience working with Microsoft Office, Word, Excel and Outlook, • Strong numerical and analytical skills, • Well organised with time management skills, • Attention to detail and strong communication skills Why Adanola? We're on a mission to becoming everybody's everyday uniform and we need great people with great attitudes to help work towards that. Adanola genuinely cares about the people we employ and as we grow will continue to always put People, Product and Profit, in that order. We're just getting started so you need to be ready to roll your sleeves up and get stuck in but in the most exciting and challenging way. Some of the benefits we offer our employees: • Business-wide bonus structure, • Private Medical Insurance, • Flexible workplace (3 days a week in our Manchester office), • 33 days holiday (inclusive of Bank Holidays), • Day off on your Birthday, • 50% staff discount

Applicants must hold Level 4 Diploma in UK Financial Advice If you are an experienced Financial Advisor seeking an employed role then this could be the opportunity for you! This is a fantastic opportunity that will suit any experienced Financial Adviser, whether you come from an independent or a banking background who is frustrated in finding new clients and completing all the admin tasks that come with being a successful Financial Adviser. As a leading financial services business, Quilter Financial Planning are offering an excellent opportunity for a Financial Advisor to work on an Employed basis with one of our Strategic Partner firms. The Benefits: • All leads are professionally introduced through a robust lead generation process, • Attractive remuneration terms, • Full paraplanning and admin support, • Market focused training provided, • Business and personal development, • An infrastructure to fully support all Advisers delivering a first-class service to clients and therefore enhancing your income, • National coverage., • Many great opportunities for Advisers to really maximise their earning potential. The Role: • Your goal will be to ensure clients make wise and profitable decisions to meet their financial Goals, • Prepare sound financial plans to ensure clients meet their targets, • Advise clients on current financial issues and make recommendations, • Generate new business and build introducer relationships, • Customise financial plans according to clients’ changing needs, • Build strong relationships to retain existing clients, • Maintain and update knowledge of regulations, practices, and financial products About You: • Proven experience as a financial planner, • Ability to analyse financial information and comply with regulations, • Proficiency in MS Office and CRM systems, • Attention to detail and strong math skills, • Strong ethics, with a customer-oriented attitude, • Outstanding communication skills, with the ability to foster long-term relationships, • Diploma in Financial Services Qualifications: • Diploma in Financial Advice, • Industry Sales experience, • Strong understanding of investment and pension business, • Excellent interpersonal skills goals., • Ambition and Hunger

Sandhills East are seeking a German speaking Fulltime student to join our Marketing team on a part-time basis. The goal of the Marketing Internship is to assist in the implementation of circulation strategies throughout Europe and work as a team to ensure customer satisfaction. The student will learn about company products and business objectives as well as shadow other members of the department throughout our Uk & German territories. The student will focus on customer service, auction coverage, marketing admin duties and supporting the distribution of the publications. Fluency in German is a requirement for this position. All applicants must have the ability to work a minimum of 16 hours per week at our City Centre Manchester Office. This is position is paid hourly.

At Any Time After 9 (AA9), we’re not your typical agency. We’re a specialist partner within the pharmaceutical and healthcare sector, working behind the scenes to support other healthcare agencies across the UK in delivering exceptional creative and digital solutions for their clients. What makes us different is our collaborative, hands-on approach. We’re a small, close-knit team that truly integrates with our clients, becoming a true extension of their business. At AA9, you’ll have the chance to work on a variety of exciting projects, build genuine relationships, and make a real impact. We’re fortunate to collaborate with a range of incredible clients, from leading established agencies to ambitious start-ups that have grown into award-winning success stories. It’s been a privilege to support them on their journey, providing creative and digital expertise every step of the way We value creativity, initiative, and teamwork. We believe great ideas happen when talented people feel supported and trusted to do their best work. *To be considered, you must have proven Account Management experience specifically working with healthcare or pharmaceutical clients Location & Our Working Style Please note that this role is based in Manchester, and our hybrid working model requires a minimum of one day per week in the office. At AA9, you’ll be part of a small, close-knit team that sits within the wider STM Group, sharing resources and expertise across the business. This means you’ll enjoy the best of both worlds — the collaboration, agility, and creativity of a small team, combined with the support and stability of being part of a larger organisation. Who This Role is Perfect For This is an ideal opportunity for someone with 2–3 years of account management experience who’s ready to take the next step and gain more responsibility without jumping straight into a senior role. If you’ve worked in a creative or healthcare agency environment and want to broaden your experience, this role offers the chance to learn, grow, and make a real impact in a supportive, collaborative team. You’ll need confidence in client-facing situations and a proactive mindset, but you don’t need decades of experience just the ambition to develop and contribute ideas. The Role The role of Account Manager will see you take a proactive approach to managing a diverse portfolio of client accounts. You’ll focus on building strong, long-term relationships through exceptional client satisfaction, clear communication, quality control, and profitability. As an Account Manager, you’ll ensure each client receives the highest level of individual attention and that all projects are delivered on time, on budget, and on brief. You’ll work closely with internal teams to drive performance, uphold standards, and continually look for ways to add value. This is an exciting opportunity for someone who enjoys taking ownership, thrives in a collaborative environment, and brings ideas, energy, and insight to the team. What You’ll Be Doing Day to Day • Build strong, trusted relationships with clients, understanding their business needs and acting as a key point of contact., • Manage projects from briefing through to delivery — ensuring everything runs smoothly, on time, on budget, and on brief., • Work closely with creative, digital, and production teams to coordinate resources, share information, and keep everyone aligned., • Prepare and manage client briefs, schedules, and documentation with accuracy and attention to detail., • Support and contribute to creative briefings, offering insight, clarity, and feedback throughout the process., • Monitor project progress, costs, and profitability, helping ensure financial targets are met., • Communicate clearly and proactively with both clients and internal teams, keeping everyone informed at every stage., • Maintain excellent organisation and admin — from filing and job tracking to invoicing and timesheets., • Contribute ideas, support your teammates, and bring a positive, solution-focused attitude to everything you do You’re exactly who we’re looking for if you • Have previous experience in a similar role - this is not a graduate role (2 years +), • Have Creative agency experience, • Have Healthcare / Pharmaceutical agency experience, • Are a strategic account manager and a critical thinker, this not pure delivery or PM, • Have experience working on creative briefs, • Are confident and have previous client facing experience, • Are looking to learn and develop, • Have some experience managing digital projects What we offer • 26 days holiday, • Flexible working hours, • Hybrid working, • Regular lunch and learns, • Healthcare cash plan, • Pension benefits, • Supportive team culture with space to grow and shape your role At STM AGENCY, our mission is to build and foster diverse teams, and create a workplace where everyone feels welcome to bring their unique backgrounds and perspectives to the table. This is no different in our hiring process, and we actively encourage applications from underrepresented groups. If you would like to discuss any accessibility requirements for the recruitment process or role itself, please reach out to Lynsey Aston/the recruitment team.

About the company: Are you an experienced Pensions professional ready to step into a pivotal leadership role? Alexander Lloyd is working in partnership with a leading pensions consultancy currently seeking a Principal Pensions Administrator to join their growing BAU Admin team. This is a standout opportunity to take ownership of some of the most complex and rewarding challenged in Defined Benefits pensions administration. This is an exciting opportunity which can offer an interesting working environment which will allow you to build a rewarding career. This is a hybrid working role aligned to the Manchester office, 2 days a week in the office, with home working. About the role: In this role, you’ll act as the main point of contact for trustees and advisers, ensuring schemes are managed with precision, regulatory compliance, and exceptional client service. You’ll bring together your technical expertise, leadership capabilities, and commercial acumen to oversee entire schemes, authorise complex cases, and mentor colleagues. From presenting at trustee meetings to leading key projects such as GMP equalisation, buy in’s and buy-outs, this is a role where your impact will be both visible and valued. You’ll also play a strategic part in business development by nurturing client relationships and contributing to new opportunities. Key skills and experience required: • A minimum of 8 years’ experience in DB pensions administration, with proven expertise in complex and technical cases., • In-depth knowledge of UK pensions legislation, regulation, and code of practice., • Strong client relationship management skills, including attendance of trustee and client meetings., • Experience of leading on projects such as GMP equalisation, buy-in’s, buy-outs, scheme wind-ups, • Ability to mentor, guide, and support colleagues across the BAU Admin team., • Commercial awareness and confidence to be able to support with new business development activity. This is more than just a technical role – it’s a chance to join a collaborative, forward-thinking organisation where you experience will shape the future of pensions services. If you’re ready for your next step as a Principal Pensions Administrator, apply today.

Clinical Negligence Solicitor – Top Tier Legal 500 – Manchester We're currently working with a highly respected, specialist claimant law firm based in Manchester, known for its strong reputation in clinical negligence. This is a rare opportunity to join a firm that punches well above its weight in terms of case complexity and quality, offering real autonomy and flexibility. The Role: You will join an expert clinical negligence team dealing with a caseload of high-value, multi-track claims, many of which are complex and medically intricate. The firm is known for taking on challenging cases and fighting for justice for clients who have suffered avoidable harm. You’ll manage your own caseload from instruction through to resolution, supported by experienced colleagues and a highly effective operational team that allows lawyers to focus on legal work – not admin. What’s on Offer: • Opportunity to work with a partner-led team of true clinical negligence specialists., • Excellent levels of autonomy and responsibility, with mentoring and support available., • Flexible hybrid working – with most of the team working remotely for part of the week., • Competitive salary and benefits package, tailored to reflect experience. Candidate Requirements: • You will be a qualified solicitor with a minimum of 2 years’ experience handling clinical negligence claims, ideally claimant-side., • Experience in managing a litigated caseload is important, particularly in higher-value, complex matters., • A strong client-care ethos and attention to detail are key., • The firm is open to candidates based further afield who are comfortable with hybrid/remote arrangements, provided they can attend the office on occasion. This is an excellent opportunity to join a forward-thinking, modern firm that offers a supportive culture, genuine work-life balance, and a caseload that will challenge and develop your expertise.

An exciting opportunity has arisen to join our Head Office team as a Wholesale Admin/Logistics Coordinator. Days Annual Leave (+ Bank Holidays).

ROLE- Technical & Administration Manager LOCATION- Manchester TERM- Permanent SALARY- £40,000 - £55,000 per annum dependent on experience My client works within the Engineering sector, and they are looking to take on a Technical & Administration Manager, on a permanent basis. The Technical & Administration Manager will ideally have the following attributes: • Any experience working with another Engineering company in a similar Technical / Admin role working with customers would be desirable, • Ideally a qualification in an Engineering subject (Electrical, Electronics, Mechanical etc.) or previous experience in an electronics repair environment, • Good level of technical understanding, • Someone with a flexible can-do attitude to get tasks completed, • Excellent communication skills both verbal and written, • Proficient with using MS Office – Word, Excel, PowerPoint etc., • Have the flexibility to travel internationally if required, • Excellent organisational skills, • Working in the office full-time The Technical & Administration Manager role will involve: • Supporting the Service Manager to ensure all runs as it should in the Service Centre, • Using technical knowledge to assist customers in day to day operations, • Handling customer enquiries, • Producing quotations and looking to convert these to repair orders, • Supporting engineering teams and issuing jobs as required, • Arranging deliveries and collections, • Placing orders and sourcing parts as needed, • Maintaining employee holiday records too and assisting with basic HR tasks If you are interested in this position, please apply with an up to date CV as soon as possible, along with your availability and your salary expectation.

AMS Group is a leading UK Top 60 accountancy firm with a differentiated advisory-led proposition, headquartered in Manchester. We have been a trusted name in professional services for over 40 years. Our commitment to excellence and customer satisfaction has positioned us as a premier provider in the market. Evolving from a family run accountancy practice in a Blackburn (established 1982), to a nationwide advisory business with over 200 employees, across 12 offices, our trading divisions comprise Audit, Accounts, Tax & Advisory with multiple service lines within each division. We leverage our relationship-driven client approach to generate significant cross-sell opportunities. Complementary to our organic growth is an impressive M&A strategy, with eight acquisitions completed since 2021 and further strategic acquisitions planned in 2025. At AMS we never offer a one size fits all approach. We know, in today’s economic environment, businesses require bespoke support, and we provide end-to-end services from start-up to exit strategies. Our mantra is “Good advisers help your business. Great ones transform it”. This is the foundation upon which we have built our business. We know great people make a great business. Our award-winning culture drives our success. In 2024, we were named the 7th Best Accountancy Firm to Work for in the UK and featured in the Top 100 Companies to Work For. We’re proud to be recognised as Best Employer in Tax (Tolley’s Taxation Awards 2025) and Employer of the Year (GM Chamber of Commerce Awards 2024), reflecting our commitment to people, culture, and a workplace where talent thrives. The role • Draft, format, and proofread a wide range of legal and business documents—including correspondence, contracts, meeting notes, and reports—for fee earners, ensuring accuracy, consistency, and confidentiality., • Answer incoming calls with professionalism, take clear and concise messages, and relay them promptly. Proactively redirect callers to appropriate departments or personnel to ensure smooth communication flow., • Filter and transfer calls to the relevant team members, maintaining a courteous and efficient approach that reflects the firm’s standards of client care., • Organize and schedule meetings for fee earners based on their availability and priorities, including booking rooms, sending calendar invites, and preparing necessary documentation., • Monitor and manage fee earners’ inboxes and calendars, flagging urgent requests, organising workflows, and ensuring key deadlines and appointments are met., • Welcome clients and visitors in a warm and professional manner, ensuring the reception area is well-presented and providing assistance as needed during their visit., • Scan hardcopy records, incoming post, and client files for digital archiving, maintaining accurate documentation in line with firm policies and GDPR requirements., • Sort, scan, and distribute incoming mail to the relevant departments. Manage the preparation and dispatch of outgoing mail, including timely trips to the post office when required., • Scanning the post and taking it to the post office, • Performing various ad hoc administrative / secretarial duties with efficiency as and when required, • Oversee the redirection of incoming and outgoing mail to ensure timely and accurate delivery across departments or to external stakeholders., • Scan and digitally archive confidential documents and client files, maintaining meticulous records in line with data protection policies., • Monitor and manage inventory of office stationery and consumables, placing orders as needed to support uninterrupted operations., • Receive and log client records upon arrival, ensuring accurate documentation and secure storage for easy retrieval., • Organize the safe booking out of client records to internal teams or external parties, maintaining detailed tracking to prevent loss or delays. Skills and experience required: • Proven admin experience in professional office environment, preferably within accountancy., • Excellent typing skills, • Strong communication skills, verbal and written with a professional phone manner., • Proficiency managing calendars and emails, including scheduling meetings and prioritizing tasks for multiple team members, • Excellent attention to detail, particularly in proofreading documents, logging records, and maintaining accurate tracking systems, • Competent in scanning, archiving and document management systems with basic IT skills and experience using office software., • Ability to handle ad hoc tasks and adapt to changing priorities, working independantly as well as being part of a team. Salary & Benefits • 23 Days Holiday, • Birthday off, • Health cash plan, • Health cashplan, • Enhanced parental pay, • Company sick pay, • Perkbox membership, • Company pension scheme AMS Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees

Job Title: Invoicing and Operations Assistant Location: Manchester (2/3 days in the office) About the job The purpose of the role is to provide day to day support to the invoicing and operations team. Invoicing and Operations assistant is responsible for ensuring the accurate and timely issuance of sales invoices, dealing with the day-to-day billing and operations activities, resolve incoming billing and contracts queries. Provide post sales support to the business and Escode customers. Run regular reports to check if all invoicing has been completed. Ensure processes are followed and have a proactive approach in picking up billing activities to ensure positive cashflow and customer satisfaction. The Escode Division Escode, a global leader in software escrow solutions and part of NCC Group, is dedicated to protecting businesses from unforeseen disruptions. We ensure that business-critical software applications and source code are safe, secure, and always available. As a trusted intermediary for some of the world’s best-known brands, we safeguard access to vital code and digital assets, ensuring business continuity and the protection of software investments. With over 40 years of experience, Escode pioneered the software escrow category in 1988, recognizing the growing technology dependence of businesses and the need for a safety mechanism. We are proud to set industry standards and shape its direction, providing unparalleled expertise and reliability. Learn more about Escode: Take a look at our website here to learn more about Escode: Key Accountabilities: • Raise sales invoices and credit notes with high accuracy., • Set up new contracts in the system, add new customer accounts, create verifications projects so customers can be invoiced without delays., • Ensure are raised as per the agreed terms and conditions and check VAT treatment is correct on invoices and credit notes before sending them to customers., • Deal with billing queries received from customers customers and internal stakeholders as per the agreed SLA to provide good customer service., • Attend customer meetings to resolve billing queries and/or set up customer portals., • Review new sales opportunities and ensure they are compliant with company’s expectations, and processes are followed., • Be a key point of contact for the business to process contract amendments, customer terminations, contact and account amendments, add contract lines for invoicing., • Ensure billing is completed correctly and in timely manner as per the agreed monthly deadlines., • Ensure internal processes are followed., • Help reduce invoicing errors by building long terms relationships and collaborating with different departments to improve processes., • Submit invoices and credit notes on customer portals., • Escalate queries or system issues to the relevant department or line manager., • Reconcile invoicing records with sales reports to ensure all invoicing has been completed and issues resolved., • Assist the finance team with month end/year end processes and general accounting tasks as and when required., • Prepare pro forma invoices and issue consolidated quotes when customers request renewal date alignment., • Responsible for adhering to all internal policies and procedures in relation to security best practice., • Contribute to the development and improvement of billing/operations processes., • Prepare and send out monthly billing reports to ensure all billing and billing activities have been completed., • Document processes when needed and ensure process guides are kept up to date., • When required support the business with internal/external audit requests. Skills: • Previous experience in invoicing, contracts admin, accounts, or administrative role is preferred., • Experience with invoicing software and ERP systems is a plus., • Proficiency in MS Office, especially Excel., • Strong analytical skills and attention to detail., • Excellent communication to collaborate with other departments and customers., • Familiarity with customer contract terms and conditions., • Ability to work independently and as part of a team. Competencies: • Effective Communication: Excellent written and verbal communication skills with the ability to liaise with both internal and external customers., • Organisational Skills: Managing multiple tasks, maintaining accurate records, and meeting deadlines require strong organisational abilities., • Time Management: Prioritising tasks based on urgency and importance helps in preventing delays in billing and meeting deadlines., • Customer Service: Providing positive and effective customer service helps in building trust and continuous cooperation., • Problem-Solving: Taking initiative to identify and resolve issues related to billing is a key part of the role., • Attention to Detail: Ensuring accuracy in financial records and transactions is essential to avoid errors and discrepancies., • Adaptability: Being flexible and adaptable to changing circumstances and new technologies is important in a dynamic financial environment. About your application We review every application received and will get in touch if your skills and experience match what we’re looking for. If you don’t hear back from us within 10 days, please don’t be too disappointed – we may keep your CV on our database for any future vacancies and we would encourage you to keep an eye on our career opportunities as there may be other suitable roles. If you do not want us to retain your details, please email . All personal data is held in accordance with the NCC Group Privacy Policy (candidate-privacy-notice-261023.pdf (nccgroupplc.com)). We are committed to diversity and flexibility in the workplace. If you require any reasonable adjustments to support you during the application process, please tell us at any stage. Please note that this role involves mandatory pre-employment background checks due to the nature of the work NCC Group does. To apply, you must be willing and able to undergo the vetting process. This role being advertised will be subject to BS7858 screening as a mandatory requirement.

Salary £26,028 Location Head Office - Didsbury Permanent, Full Time Reporting to the Contact Centre Manager, the Property Advisor will work as part of the Plumlife Directory To provide an exceptionally high quality first point of contact resolution to a wide range of customer demands via multiple communication channels and prevent unnecessary escalation to colleagues. The Property Advisor will work with customers from across all Plumlife tenures guiding them to use our self-service options. What youll be doing To answer a wide range of customer queries over the; phone, email, webchat, SMS and social media channels on matters such as; rent account management, lease and tenancy related issues, resales and staircasing advice, new development information, general enquiries around affordable home ownership products, repairs reports, and complaints, and in the majority of cases providing a resolution at the first point of contact. To undertake, support and complete all admin functions relevant to the role. To process payments from customers over the telephone. Also to support in the production of reports and management information relating to performance and compliance as required, or as directed by the Contact Centre Manager To provide guidance and assistance to customers to enable them to access the services of other agencies in order to support resolution of their issues. To manage customer expectations about the Plumlife service offer and ensure that customers are clear about their responsibilities in holding a tenancy or lease. To understand the measures that relate to a high quality service and to support the collation of data to understand whether the service is meeting the measures set. To complete coding of invoices as directed by managers and to raise purchase orders as required, in line with procurement practices. To handle customer complaints in a professional and empathetic manner, in line with the Complaints Procedure. Support a team of Property Managers, and lettings Team in all administrative duties as required. What youll need Use of full range of Microsoft Office Ability to complete tasks in an accurate and timely manner when working under pressure and attention to detail. Good written and verbal communication. Effective liaison with staff/other stakeholders to give information/find information/resolve problems. Organisation and ability to time-manage work load to deliver a high standard of customer service. Great Places Housing Group is committed to safeguarding and promoting the welfare of children, young people and adults and expects all our colleagues to share this commitment;this role is subject to a basic DBS check What we need from you You will be required to attend a number of face to face training sessions as well as virtual sessions and e-learning this part of your role is vital and of equal importance as the day to day aspects. Willingness to share learning with peers, guide, train and to coach others and participate in cross departmental work streams where required and have an non-judgemental approach, being respectful of others and trustworthy in character. Have resilience and emotional intelligence to be able to cope with and manage difficult situations, whilst showing understanding and empathy. An ability to maintain a positive approach throughout periods of change and embrace a continuous improvement culture and a Commitment to work in partnership with others for the benefit of Great Places. Highly organised with an ability to plan, prioritise and manage deadlines and work as part of a team as well as on own initiative to meet the needs of the business. Willingness to keep up to date with housing and related legislation. To work flexibly in order to maintain good customer service and ensure business continuity. What we give you in return for your hard work and commitment Pension DC scheme (up to 10% contribution from both colleagues and Great Places) WPA Healthcare scheme starts at no contribution level with £1250 of savings available per year (option to increase & add family members) Ways of Working We offer some hybrid and flexible working Annual leave Start at 26 days annual leave, increasing up to 30 days within 5 years + Bank Holidays Reward & Recognition You Count Rewards are individual rewards for going above & beyond Professional fees The business pays the cost of one professional role related membership fee for each colleague The Market Place high street, restaurant & supermarket discounts, gym memberships, cycle to work, smart tech loans and much more Wage Stream You can access savings opportunities and early access to wages Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year, with activities designed around our four pillars of wellbeing, these include career wellbeing, mental wellbeing, physical wellbeing and financial wellbeing At Great Places we believe the wellbeing of our colleagues is vital to enable them to deliver to great services, all your benefits can be used inside and outside of work. 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