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A Belfast-based Network Operations Centre is seeking an experienced and proactive NOC Shift Lead to support its 24/7 operations team. This position plays a key role in ensuring high-quality service delivery to a diverse range of clients, including those operating within critical national infrastructure. The ideal candidate will bring strong technical knowledge, effective leadership skills, and a commitment to maintaining excellent customer service in a shift-based environment. Job Description The NOC Shift Lead will oversee the coordination and performance of the shift team, ensuring incidents are handled efficiently and service levels are consistently achieved. You will act as a primary escalation point, encourage best practice, support ongoing service improvements, and maintain productive relationships with internal teams, external partners, and customers. Key Responsibilities Operations Team Duties Act as the initial point of contact for customer-reported issues via phone or email. Provide remote technical support, including configuration assistance and link checks for field engineers. Monitor network performance using tools such as SolarWinds and proactively respond to alerts. Ensure incidents are resolved within agreed SLA targets and documented accurately with meaningful updates. Maintain clear and consistent communication with customers throughout the fault resolution process. Escalate issues appropriately to internal stakeholders and third-party providers. Conduct root cause analysis and assist in implementing service improvements. Shift Lead Responsibilities Allocate and oversee tasks across the shift team, covering monitoring, call handling, and incident management. Provide procedural guidance to ensure consistent service delivery and operational standards. Support the resolution of service incidents and assist team members to develop their technical and operational capability. Manage escalations for major incidents and liaise with senior management when required. Contribute to staff development, performance reviews, and internal training initiatives. Drive continuous improvement efforts and ensure SLA compliance with a target of 95% resolution rates. Oversee operational handovers and ensure outstanding issues are clearly communicated. Ensure customer updates are timely and system records remain accurate. Work closely with carrier management teams and third-party suppliers to maintain service standards. Lead incident resolution calls and ensure all parties are kept informed and aligned. Identify opportunities to improve network monitoring and operational processes. What Were Looking For Proven experience leading technical support or service teams. Strong background in managing third-party suppliers and handling escalations. Ability to coordinate major incidents while maintaining business-as-usual operations. Excellent written and verbal communication skills with the ability to adapt to changing priorities. Demonstrated commitment to high standards of customer service. Experience working within ITIL-based environments and meeting strict SLAs. Strong attention to detail and resilience under pressure. Eligibility for Security Clearance (minimum SC; NPPV3 desirable). Desirable Skills Experience working in high-pressure operational environments. Demonstrated aptitude for staff training, coaching, and development. ITIL Service Management certification.c272c101-f45c-4783-b4a0-50ad222b87c0

Business Development Manager Location : Belfast (with regular travel to Craigavon and across Northern Ireland/ROI) Salary : £55,000 - £65,000 DOE Vehicle/Allowance Performance Bonus Contract Type : Full time, Permanent Start Date : ASAP We design, install, and support high-performance network and Wi-Fi systems that keep organisations connected and productive. Our clients span industrial, logistics, hospitality, retail, and public-sector environments, and we're known for delivering structured cabling, enterprise Wi-Fi, and smart connectivity solutions that work on time, first time, every time. Financially strong and built on reputation, we are entering an exciting new growth phase focused on expanding our private-sector footprint and building recurring support contracts. The Opportunity This is a key role in driving our next chapter. Reporting directly to the Managing Director, the Business Development Manager will lead the charge in identifying, securing, and growing commercial opportunities across our core services. You'll join a small, focused leadership team and work closely with both technical and operational colleagues to deliver profitable, long-term client partnerships. What You'll Do Develop and grow Intouch's client base within private and commercial sectors. Lead the full sales cycle from prospecting through to signed proposals. Build long-term, trust-based relationships that generate repeat business. Work closely with the operations team to ensure smooth project delivery. Stay informed on networking, Wi-Fi, and smart-building technology trends. Represent Intouch professionally and uphold our reputation for quality and reliability. What We're Looking For Industry Background : Networking, connectivity, Wi-Fi, or technology infrastructure (not electrical contracting). Experience : 5 years in technical sales, business development, or account management. Core Skills : Prospecting, relationship building, solution selling, and commercial acumen. Technical Understanding : Structured cabling, Wi-Fi systems, and IP-based technologies (CCTV, access control desirable). Personal Traits : Reliable, proactive, detail-oriented, and takes ownership. Mindset : Long-term relationship builder who values service quality over quick wins. Culture Fit : Practical, straightforward, and accountable, thriving in a small, high-performance team. Why Join Us Strong £1.8M recurring and repeat revenue base with huge growth potential. Established client portfolio and high-quality delivery team. Marketing support budget and operational infrastructure already in place. Direct access to the Managing Director and clear progression as the business scales. Success in this role looks like: £400K-£500K in new project revenue within 12 months. £25K-£50K in new annualised support contracts. 6 - 8 new direct clients onboarded. 6 - 8 active contractor partnerships established. Interested If you're an experienced technical sales professional who knows the networking and connectivity space and you want to take full ownership of business growth in a respected, growing company we'd love to hear from you! Click on “ APPLY ” today!c272c101-f45c-4783-b4a0-50ad222b87c0

Your main responsibilities as Finance Manager: - Reporting to the Head of Finance with 5 direct reports minimum - Operational Oversight - Process Review & Automation - Compliance & Governance - Strategic Financial Management - Stakeholder Engagement & Training - Project & Funding Support - Leadershi

This role involves providing operational support for the firm's room and desk booking technologies, acting as a trusted advisor to stakeholders, and managing system upgrades.

EY Belfast, Northern Ireland, United Kingdom. To support the development and execution of EY’s supplier and sourcing strategy for Managed Learning Services, contributing to a high‑performing supply chain that enhances client outcomes, fosters innovation, and optimises operational costs through e