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We are Centrica! We’re so much more than an energy company. We’re a family of brands revolutionising a cleaner, greener future. Working here is #MoreThanACareer - we’re powered by purpose. Together we can make an impact that will truly change tomorrow. Whether you’re developing cutting-edge green tech, helping customers on the front line or simplifying operations behind the scenes.Your work here isn’t just a job – it’s a mission. We all play a vital role in energising a greener, fairer future . CX Design Director Flexible UK locations with FlexFirst hybrid working Overview As CX Design Director, you will define and lead the end-to-end customer experience strategy across all journeys and touchpoints. You'll use service design and customer insight to simplify complex services, remove friction, and ensure experiences are consistent, caring, and commercially effective. You'll map customer journeys across digital and human channels, identify pain points, and prioritise improvements that deliver measurable impact - improving retention, reducing cost-to-serve, and supporting growth. You'll lead a multidisciplinary service design and journey management team and work closely with marketing, product, commercial, and customer-facing teams to deliver joined-up experiences. This is a senior role focused on drive substantial customer experience improvements that scale across the organisation, and deliver tangible value for customers and the business. About the role * Own the end-to-end customer experience across all brands, channels, journeys, and touchpoints to drive satisfaction, loyalty, and lifetime value. * Translate business and brand strategy into experience design, influencing senior leaders to embed CX into strategic planning, investment, and performance decisions. * Lead and develop a multidisciplinary CX team, building capability, standards, and governance to deliver customer-led outcomes at scale. * Use customer insight, research, feedback, and data to prioritise CX activity and focus investment on the journeys and moments that deliver the greatest impact. * Drive end-to-end journey improvement through human-centred design, collaboration, and experimentation, delivering measurable improvements for customers and the business. What we're looking for You're an experienced CX or Service Design leader with a strong track record of shaping end-to-end customer experiences in complex, regulated, or large-scale environments. You bring: * Deep experience in service design and customer journey mapping. * Strong leadership skills, with experience building and developing high-performing teams. * Confidence using customer insight, research, and data to drive decisions. * A pragmatic, commercial mindset, focused on delivering outcomes. * The ability to influence senior stakeholders and work effectively across functions. You care about making things simpler for customers and you know how to turn CX improvements into real business value.

We are seeking an experienced Programme Director to lead the delivery of a large-scale ERP programme, ensuring seamless integration with airline operations and regulatory obligations. Proven experience as a Programme Director delivering large‑scale ERP programmes. Job Description - ERP Programme D

Proven experience as a Programme Director delivering large-scale ERP programmes. We are seeking an experienced Programme Director to lead the delivery of a large-scale ERP programme, ensuring seamless integration with airline operations and regulatory obligations. Own the ERP programme budget, forec

Regional Operations Director - Dublin 8. Regional Operations Director for Staycity Ireland,. Ensure day-to-day operations are seamless, efficient, and aligned to brand standards.

Group Operations Director – Kara Healthcare - Care Homes. As Group Operations Director, you’ll:.

Divisional Operations Director. A Cornwall NHS Trust is seeking to appoint a Divisional Operations Director to provide executive operational leadership across one of its major clinical divisions. Existing Divisional Director experience or equivalent senior NHS operational leadership experience.

Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience. Identify, prioritize, and resolve issues impacting product and system performance; proactively define recovery plans and lead execution to res

My client are an established construction contractor who are currently recruiting for an Operations Director to head up their Fire Safety division across London & South East. Within this role, you will work along side a Commercial Director ensuring P&L, budgets and deadlines are met. You will report

Operations Director Location: West Yorkshire Salary: Competitive + benefits Reports to: CEO The Role Full Right to Work in UK Required We are seeking an experienced Operations Director to lead and integrate our end-to-end operational and supply chain (including procurement) functions withi

We are looking for an Associate Director, Legal Operations, who will sit in a busy, committed and welcoming legal team within a wider, diverse directorate.

Director of Technology and Operations. The chance to bring your vision to life as Director of Technology and Operations. As our Director, you’ll transform our ways of working to ensure we’re in the b.

The School is seeking to appoint a highly motivated and commercially minded individual to become the new Director of Finance and Operations (DFO). Reporting to the Head and a key member of the Senior Leadership Team, the DFO will lead a diverse team of finance and operations staff, and areas of resp

Were looking for a visionary cybersecurity leader to drive the transformation of our global Security Operations Center. Reporting to the Chief Security Officer, you will architect and scale a next-generation SOC advancing incident response, integrating cutting-edge threat intelligence, and strength

Operations Director - Food Manufacturing. A growing, premium food manufacturing business is seeking an Operations Director to lead and optimise its end-to-end manufacturing function during an exciting period of expansion. Sales & Operations Planning (S&OP).

Operations Director Hertfordshire + Plus Package/Benefits The Operations Director is responsible for leading all manufacturing operations, ensuring production performance, quality standards, and profitability targets are consistently achieved. Key Responsibilities as an Operations Director Lead

Southend Care is seeking an experienced, hands-on Director of Operations to play a pivotal role in leading and shaping high-quality social care services across the city. With a refreshed board, new non-executive directors and a renewed focus on culture, engagement and commercial resilience, Southend

As our National SARC Director of Operations, you will help shape services that support people at incredibly vulnerable moments, while working with partners across health and justice to make sure they receive the right care.

Operations Director – Elderly Care Services Surrey £90,000–£95,000 plus excellent benefits package Are you ready to join a forward-thinking, premium elderly care provider at a pivotal stage of growth? This is a senior opportunity for an experienced Operations Director to ov

JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. Operations Director - JLL Workplace Management. Executive Director of Engineering.

Role: Operations / Account Director Location: BlackburnDuration: 3 MonthsOverview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary.

An exciting opportunity has arisen for a Business Solutions Director to lead the transformation of legal operations across a progressive UK law firm. Working closely with the COO, Business Services Directors and Divisional Leads, you.

A leading financial services firm is seeking a Director of Operations to manage KYC and transformation initiatives. The role involves overseeing complex KYC operations and leading digital transformation strategies. The ideal candidate will have extensive senior leadership experience in KYC/AML, prov

We have huge ambition at St John to increase our income, reach and impact and as lead Director, you will hold overall responsibility and accountability for the Healthcare Operations Directorate encompassing Event Healthcare, Ambulance Operations and Community Healthcare delivery. Director of Healthc

A respected recruitment agency is currently recruiting a Head of Administration / Operations for a well-established organization in the not-for-profit sector. This critical role offers significant influence across operations and administration, leading a small team in a hybrid setup.

A leading retail business in the United Kingdom is seeking a Site General Manager / Operations Director to lead warehouse operations and drive strategic initiatives.

A pioneering technology company in the UK is seeking a Director of Product Operations to drive operational excellence and efficiency within its product organization. The ideal candidate will have a strong background in product operations, excellent cross-functional leadership skills, and be data-dri

Fund Operations - Director - Contract role (Maternity Cover) - Looking for ASAP start - Onboarding within 4 weeks. We are seeking a Director level Consultant to join a large Asset Management firm. Strong Fund operations background.

European Operations Director - Branded Hospitality. An established, multi‑market hospitality group with a strong UK and European presence is seeking a European Operations Director to lead a portfolio of up to 15 sites generating circa £120m turnover. Deep understanding of restaurant, events and r

We’re Growing - Join Us as Operations Director in London. As Operations Director you will:. As Operations Director you will have:.

A leading recruitment agency is seeking a Director Of Infrastructure and Operations to provide leadership in cloud and infrastructure strategy and manage relationships with suppliers and the Senior Leadership team.

Following significant private equity investment, we are continuing to grow our technology led services and are seeking a Strategic Operations Director to play a pivotal leadership role within our Transportation division. Reporting directly to the Transportation Managing Director, this role sits on b

A prominent climate organization is looking for an experienced Event Operations Director to lead its operations team in managing large-scale events. The role involves planning and executing both live and digital experiences, ensuring high standards and sustainability in operations.

Our Site Operations Director plays a pivotal role, as they oversee the management of approximately 650,000 sq. You will serve as the primary point of contact for all employee workplace functions, including Operations, Real Estate, Projects, and more, across these sites. Leadership and oversight are

A dedicated mental health charity is looking for a Director to lead its 24/7 crisis service in Greater London.

Current or previous experience in a Senior Management role (Director, Operations Director, Regional or Area Manager, Responsible Individual) in Ofsted regulated residential children's homes. The Operations Director is offering a fantastic package including :. The Operations Director would oversee a

A leading design firm is seeking a Head of Sustainability in London.This senior role involves developing the sustainability strategy while engaging with clients and stakeholders.The candidate should have significant experience in sustainability roles, strong communication skills, and the ability to

The Data and Operations Director will be providing delivery of solutions for data and operations efficiency. You will be key in delivering automated processes and reporting to the team, following the lead of the Head of Data and Operations. Be responsible for the Data and Operations deliverables and

Are you a people‑first leader with a passion for building high‑performing teams and delivering exceptional client service? We're seeking an outstanding Operations Director to lead our facilities management operations, driving performance while inspiring the people behind it. Operations Director

A leading forensic healthcare provider is seeking a National SARC Director of Operations to lead and develop services that support vulnerable individuals.

An international advisory firm in Greater London is seeking a Director in their Integration & Separation team.

Reporting to the Managing Director of Transport & Logisitics, the role holder will develop and lead operational excellence and best business practice, optimising our service and value offering to customers to achieve performance targets. Oversee day to day operations of role portfolio. Superior know

A leading global marketing firm seeks a Global Marketing Operations Director to oversee strategies, budgeting, and performance management across regions.

About the Role**As Director of Rights Management and Contract Operations, you will be responsible for:Rights ManagementYou're a fit for the role of Director of Rights Management and Contract Operations if you have:Demonstrable knowledge of content rights, licensing and copyright. Our Pri

A local infrastructure charity in the UK seeks a dynamic Operations Director to provide strategic leadership and ensure operational excellence.

The FDO is the senior professional service lead in the Faculty, a member of the University Professional Services Leadership Team and Chief Operations Officers Leadership Group. There is a key management relationship with a deputy FDO and leads the Faculty’s Transnational Education activities and o

A leading biotechnology company is seeking an Associate Director of Country Clinical Operations in the UK to oversee clinical trials and manage strategic partnerships.

A global biopharma company is seeking an Associate Director for Decision Science in Clinical Operations.

Interim COO / Operations Director (Part-Time Advisory, 3-Month Rolling Contract) remote based London, Ireland, Mainland Europe, USA (flexible). We are seeking an Interim COO / Operations Director on a 3-month rolling contract (part-time/fractional). Proven track record as COO / Operations Director i