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At OCU, we’re leading the way in energy transition and utilities contracting across the UK. Our mission is to innovate and deliver sustainable solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Preston. Please note the role is based 4 days per week in the office in Preston and 1 day from home. This could be the ideal role for an experienced and engaging Problem Manager looking for a step up in there career! About the role This a pivotal service leadership role at a transformative moment in the company's growth. As the UK Service Delivery Manager, you will lead the operational performance of OCU Groups Technology Services supporting over 6,000 users worldwide. Reporting to the Group IT Director, you’ll ensure that service excellence, reliability, and user satisfaction remain at the heart of our global delivery model. You’ll oversee multiple managed service partners and internal teams, maintaining seamless delivery across incident, request, and change management. With a focus on continuous improvement, you’ll drive strategic service enhancements that enable scalability and support OCU’s ongoing international expansion. This is a hands-on leadership role for a proven service professional who thrives in fast-moving, high-growth environments. You’ll combine governance and agility to ensure our technology services are consistent, efficient, and evolving; empowering OCU’s people and projects to succeed every day. What we are looking for • Proven experience in IT service delivery or operations management within a complex, multi-site or international organisation., • Strong understanding of ITIL practices, with the ability to implement and govern Incident, Request, Problem, and Change Management processes., • Demonstrated leadership of internal and outsourced teams, driving measurable service improvements and SLA performance., • Excellent stakeholder and supplier management skills, with experience managing multiple MSPs or service partners., • Analytical and data-driven, with the ability to interpret performance metrics and translate insight into actionable improvements., • Confident communicator capable of influencing at all levels, from engineers to senior leadership., • Hands-on experience with service management tools such as ServiceNow, Jira, or Freshservice. Driven by values, powered by inclusion. At OCU, our values guide everything we do: integrity, collaboration, respect, innovation and one company united. They shape how we work with our clients, communities, and each other. We believe that inclusion is more than a principle — it’s the foundation of our success. By embracing equity and ensuring that every individual has the opportunity to thrive, we create a workplace where diverse perspectives are valued, and everyone feels they belong. Together, we build stronger teams, deliver better outcomes, and grow in ways that reflect the communities we serve. If you want to be part of a culture where values matter and inclusion is at the heart of everything we do apply now and help us shape the future together. If you are invited to progress in the recruitment process, will you require any reasonable adjustments to support you? Please let us know so we can ensure the process is accessible and fair for you. Any information you share will be treated confidentially and will only be used to support you during the recruitment process.

An established and high-performing IT Managed Service Provider (MSP) is seeking an experienced Operations Director to work directly with the Managing Director to drive operational excellence, accountability, and strategic execution. Drive business improvement initiatives aligned with company objecti

Process Technology, Process Engineering, Mechanical Engineering or Economical Engineering. The Process Technology Development Manager EIMEA reports to the EIMEA Operations Director and has shared responsibility for leading Capex projects and local projects teams in the EIMEA Region. Planning, coordi

Divisional Operations Director. A Cornwall NHS Trust is seeking to appoint a Divisional Operations Director to provide executive operational leadership across one of its major clinical divisions. Existing Divisional Director experience or equivalent senior NHS operational leadership experience.

Group Operations Director – Kara Healthcare - Care Homes. As Group Operations Director, you’ll:.

Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience. Background in industrial, energy, infrastructure, or other large-scale technical operations environments. It has achieved carbon neutrality ac

My client are an established construction contractor who are currently recruiting for an Operations Director to head up their Fire Safety division across London & South East. Within this role, you will work along side a Commercial Director ensuring P&L, budgets and deadlines are met. You will report

The School is seeking to appoint a highly motivated and commercially minded individual to become the new Director of Finance and Operations (DFO). Reporting to the Head and a key member of the Senior Leadership Team, the DFO will lead a diverse team of finance and operations staff, and areas of resp

Operations Director - Food Manufacturing. A growing, premium food manufacturing business is seeking an Operations Director to lead and optimise its end-to-end manufacturing function during an exciting period of expansion. Sales & Operations Planning (S&OP).

Were looking for a visionary cybersecurity leader to drive the transformation of our global Security Operations Center. Reporting to the Chief Security Officer, you will architect and scale a next-generation SOC advancing incident response, integrating cutting-edge threat intelligence, and strength

Operations Director Location: West Yorkshire Salary: Competitive + benefits Reports to: CEO The Role Full Right to Work in UK Required We are seeking an experienced Operations Director to lead and integrate our end-to-end operational and supply chain (including procurement) functions withi

JOB DESCRIPTION: Operations Director, Manufacturing Director, Site Director - manufacturing Following a restructure and retirement, as our Operations Director, you'll be key in mitigating the risk and transfer from old to new, taking the best of legacy and trusted proven p. Are you read

Role: Operations / Account Director Location: Blackburn Duration: 3 Months Overview Suited to someone who can lead the team at a senior level, have responsibility for the P&L, provide guidance and provide support where necessary. Stabilise operations across a complex PFI hard FM healthcare e

Stabilise operations across a complex PFI hard FM healthcare environment. Ensure resilience of day-to-day operations in a challenging, high-demand environment. The Account Director will be responsible for the Strategic delivery of the contract.

Operations Director, Manufacturing Director, Site Director - manufacturing. Following a restructure and retirement, as our Operations Director, you'll be key in mitigating the risk and transfer from old to new, taking the best o. Are you ready to take on a role where your decisions shape the future

Divisional Operations Director. A Cornwall NHS Trust is seeking to appoint a Divisional Operations Director to provide executive operational leadership across one of its major clinical divisions. Existing Divisional Director experience or equivalent senior NHS operational leadership experience.

Group Operations Director – Kara Healthcare - Care Homes. As Group Operations Director, you’ll:.

A highly accomplished Operations Director who consistently delivers strong performance. Previous experience in a multi-site operations job where you have consistently delivered outstanding customer service. We are an International B2B business with operations in Europe.

Provide executive oversight of day-to-day service delivery, ensuring safe, responsive, and high-quality patient transport operations.

This role would suit a commercially-minded Head of Operational Excellence, Integration Director, Regional Operations Director, or divisional leader seeking full UK leadership responsibility within a scaling national platform. UK Country Manager / Operations Director. We are seeking a high-calibre UK

Role: Operations DirectorLocation: NorfolkSalary: £60,000 to £75,000 DOEAre you a transformational leader who thrives on turning operational challenges into high-performance success stories? Do

A pioneering security technology company is seeking a Director of Customer Operations to lead their Command Center team.

A leading cybersecurity compliance provider in the United Kingdom is seeking a Director of Revenue Operations. This role focuses on enhancing the Go-To-Market engine through effective sales and marketing operations, data integrity, and automation. The ideal candidate will have at least 5 years of ex

Fitch Solutions is currently seeking an Associate Director - Commercial Operations based out of our London office. As the Associate Director, Commercial Operations, you will help lead the design, execution, and optimization of commercial-focused operational processes that enhance organizational effe

A leading facilities management company in Greater London is seeking an experienced Operations Director to lead its London division.

Substantive experience in driving strategy, operations, consulting, product operations of transformation at global scale with e‑suite leaders in the technology function (CIO/CTO/Chief Digital Officer) in the technology or digital infrastructure space. The Senior Director of Strategy & Operations (

We are seeking an Operations Director to support and scale core functions. Reliable, scalable operations with measurable improvements in service quality and efficiency. Strong alignment across Customer Operations and key cross-functional teams.

Director, Operations - DDC Global Operations. We’re seeking an Operations Director to drive strategic growth, optimise margins and scale our new White Collar Permanent Recruitment service. Director of Operations - International E-commerce.

Job Title: Operations Director – On Demand Printing. Currently experiencing significant expansion, they are looking for a new senior manager through the appointment of a high calibre Operations Director. Our client is not only looking for a technically orientated Operations Director, but one who a

We’re Growing – Join Us as Operations Director in London. As Operations Director you will:. As Operations Director you will have:.

Interim Director of Financial Crime Operations (FinTech). Strong background across AML and Fraud operations. This is a senior leadership role with accountability for first line Financial Crime Operations across AML and Fraud.

As part of Insurance Operations & Domain Solutions team, you’ll be working with a multitude of market leading teams from Deloitte to deliver value to our clients across the full delivery lifecycle starting from strategy and proposition definition to detailed operations and tech design, and being p

MCR Property Group is seeking an experienced Director of Residential Operations (Build to Rent) to lead and optimise the day-to-day operational performance of our growing national BTR portfolio. The Director of Residential Operations (BTR) will have full accountability for the operational performanc

Fitch Solutions is part of Fitch Group, a global leader in financial information services with operations in over 30 countries. Fitch Solutions is currently seeking a Commercial Platforms Associate Director based out of our New York office. The Commercial Platforms Associate Director will partner wi

A leading global manufacturing company in England seeks an Operations Director to lead operational strategy across manufacturing, purchasing, and logistics.

In conjunction with their Deputy Director colleague, the post holder will also deputise for the Director of Research Operations. The Deputy Director of Research Operations (Delivery & Management) is responsible for the leadership of our trial delivery and management services including the West Wing

A leading financial technology firm in Greater London is seeking a Director of Data to define and lead their data strategy and operations. Ideal candidates will have finance expertise, leadership experience in data operations, and the capability to balance strategic vision with execution.

A leading construction consultancy in Greater London is seeking a Construction Operations Director to lead a large infrastructure consultancy team.

You’ll be responsible for building an operations engine capable of supporting explosive growth in a short‑shelf‑life, chilled‑chain environment. Managing and developing a growing operations team. FMCG operations, ideally with chilled or short shelf‑life categories.

Requirements of the Supply Chain Operations Director. A leading international components manufacturing group is seeking a Supply Chain Operations Director to lead its distribution, supply chain and operational functions across multiple sites in the UK. Supply Chain Operations Director.

A leading marketplace company in Greater London is seeking an Operations Director to scale core functions. The candidate should have at least 8 years of experience in operations leadership within customer support environments.

A leading global data center service provider seeks a Director of Health, Safety & Environment for its EMEA operations. This role involves overseeing HSE compliance, leading initiatives for safe operations, and mentoring staff across multiple countries.

A leading credit firm in London is seeking a Credit Operations Director to oversee its liquid credit business across multiple global offices.