Operations director jobs in NorwichCreate job alerts

We are looking for an Executive Director who will have responsibility for all our charitable activities, including fundraising and operations as well as leading a wonderful team of 4 paid staff and the volunteer counsellors.

Are you a people leader who thrives on building professional, high-performing teams? Can you step into a growth-stage business and create the people infrastructure, processes, and culture that enable rapid scaling? If you've answered yes, we want to hear from you. ABOUT THE ROLE Our client is a fast-growing, ambitious e-commerce business with operations across the Norfolk region. They're at a pivotal moment of expansion, with acquisition opportunities and new ventures planned for the next 12 months. To support this growth and professionalise operations, they are now seeking an experienced People & Performance Manager. This is a hands-on, strategic role combining recruitment, performance management, compliance, and process development. You'll report directly to the Managing Director and work across the entire business—from head office through to multiple warehouse locations—ensuring people, processes, and performance align to deliver strong commercial results. This is not a remote role; you'll be present on-site and available for cross-site management as needed. KEY RESPONSIBILITIES Recruitment & Onboarding • Manage end-to-end recruitment—drafting job descriptions, coordinating interviews, and making hires that balance performance and culture fit, • Develop and maintain role profiles and organisational charts as the business expands, • Lead appraisal and performance review processes to drive growth, accountability, and improvement, • Support managers in setting clear objectives and addressing underperformance promptly and professionally, • Coordinate salary reviews, ensuring fairness and market competitiveness, • Maintain accurate employee records, contracts, and documentation, • Develop and update people-related policies to ensure compliance and consistency, • Develop accurate accountability charts and ensure team activity reflects current roles, • Identify and implement improvements in people processes and record keeping, • Help maintain a professional, performance-driven culture built on fairness, respect, and accountability Experience & Skills • Proven people management or operational role experience covering recruitment, performance management, and compliance, • Commercial awareness and confidence balancing fairness with business needs, • Strong communication and interpersonal skills with authority to influence at all levels, • Experience handling sensitive staff issues and driving performance improvement, • Professional, balanced, and pragmatic with calm, confident approach to challenging situations, • Trusted and discreet with confidential information, • Structured and disciplined, but flexible and willing to 'get stuck in', • Fair-minded and commercially aware, focused on continuous improvement, • CIPD Level 5+ or related HR qualification, • Competitive salary depending on experience, • On-site base within Norfolk with flexibility to visit multiple locations, • A hands-on role with genuine strategic influence over people and culture, • Opportunity to shape people processes as the business scales through acquisition and organic growth Our client is a well-established, ambitious e-commerce company operating across the Norfolk region with significant national reach. They're at an exciting inflection point with substantial growth planned. The business is professionally run, commercially focused, and committed to building a culture where people are developed, performances are managed fairly, and processes enable scale. HOW TO APPLY This role is being handled confidentially by Emma @ Select Recruitment. If you're interested, please submit your CV and a brief note on how your experience aligns with the role. Please include your salary expectations. All applications are treated in confidence. Further information about the role and our client will be provided to shortlisted candidates. Contact Emma at Select Recruitment

A nonprofit museum in Norwich is seeking a Director of Finance to oversee financial operations, budgeting, and audits.

A growing media company based in Norwich is searching for a Talent and Operations Director to engage with senior business decision-makers and build strong relationships.The ideal candidate will be personable, driven, and possess strong organizational skills, with a positive mindset.This full-time po

Head of Total Facilities Management (TFM) (Closing date 15th January) £55,383.24 to £59,202.77 DOE Norwich Norse Groups TFM department have an excellent opportunity available for a Head of Total Facilities Management to join the team in Norwich on a permanent basis. As Head of Total Facilities Management, you will be responsible for providing effective leadership and management of contractual delivery of TFM services for a defined client portfolio, taking ownership of all aspects of the operation including (but not limited to) commercial, financial, operational and compliance whether delivered internally through in-house provision or utilising 3rd party contractors. Alongside this your day-to-day duties will include; Lead end-to-end delivery of TFM services across your client portfolio, ensuring service standards, responsiveness and operational consistency. Establish and maintain effective client governance, including performance reviews, escalation and service recovery where required. Maintain a strong understanding of contract scope, service lines and operational dependencies, Ensuring delivery is joined up across multi-disciplined teams Hold accountability for portfolio P+L, budgets, forecasts and financial controls, taking corrective action to protect performance. Own the performance framework across the portfolio, using agreed KPIs, trends and insights to drive improvements and evidence value. Prepare, present and sign off annual business plans and budgets across the client bas Lead and support new client set-up and partnerships across the division from early engagement through negotiation, mobilisation, business-as-usual delivery and, if required, demobilisation. Deputise for the Operations Director as required and contribute to the wider leadership agenda. Our Successful Candidate: We are looking for a talented individual that can demonstrate extensive previous Management experience within a similar environment as well as an ambition to develop within a national organisation. We are looking for you to demonstrate: Extensive senior management experience with demonstrable leadership of multi-site FM contracts (local & remote) with end-to-end accountability for outcomes: delivery, margin, and client governance Demonstrable experience of producing and owning budgets and forecasts, including corrective action to protect margin Evidence of building and maintaining high-performing teams: recruitment, performance management, development, and employee relations Evidence of strong client-facing capability: stakeholder management, negotiation, escalation management, and service recovery. Management-level working knowledge of maintenance and engineering services at management level. Demonstrable accountability for statutory compliance assurance and H&S governance within FM delivery, including Proven commercial contract management experience, including negotiation and control of variations/change, performance mechanisms and contract governance. Proven delivery of FM service mobilisations (and where relevant demobilisations), including transition planning and maintaining service continuity (including exposure to TUPE where applicable Strong experience managing third-party delivery and supply chain performance, including contractor competency assurance, value control and performance governance. Experience of leading change or improvement activity within a service environment. Demonstrable experience using CAFM and performance reporting frameworks to manage delivery, including data quality and reporting governance, KPI definition and data driven decision making Excellent organisational and leadership skills demonstrating credibility and gravitas with the ability to engage effectively, at all levels with multiple stakeholders. An articulate communicator, confident liaising with decision makers at all levels with strong networking and negotiation skills with the ability to inform, persuade and influence decision makers or other stakeholders including own team. An inspirational leader with the ability to lead and motivate a number of multi-disciplined teams, promoting personal development and employee well-being whilst maintaining performance levels Ability to evaluate, identify and capitalise upon opportunities for continuous improvement. Able to develop long-term succession planning across multiple teams, defining personal development plans, contingency planning and business continuity process across the business. Capable of creating and managing performance targets and standards that reflect the operational needs, taking into account commercial objectives and client expectations. How to apply Please submit both a CV and a cover letter. Please read the job description and person specification in full before applying. In your cover letter, you must clearly demonstrate how you meet all essential criteria for the role. Our Offer: In return for your valued expertise, we offer a company culture that promotes the reinvestment in its staff and a company identity surrounding respect and trust as well as: £55,383.24 to £59,202.77 DOE 25 days annual leave + bank holidays Pension Royal London 5% + 5% 4+4 Sickness scheme An enhanced DBS check will be required for our successful candidate, payment will be met by the employer. We are committed to employment practices and behaviours which encourage diversity, promote equality of treatment and eliminate unlawful and or unfair discrimination. We reserve the right to close this vacancy once we have received sufficient applications. If you have not been contacted within two weeks of the closing date, please assume that your application has not been successful and will not be progressed to the next stage. TPBN1_UKTJ

An established UK organisation is seeking an experienced Head of IT to lead and evolve its technology function during a period of operational maturity and controlled change. Reporting directly to the Managing Director, this role has end-to-end responsibility for IT strategy, infrastructure, service delivery, security, and governance. The successful candidate will lead a multi-disciplinary internal IT function through senior specialists, while remaining technically engaged in architecture, resilience, and major incidents where required. This is a senior leadership role suited to someone who balances hands-on technical credibility with strong governance, people leadership, and commercial awareness. The Role You will be responsible for: • Setting and delivering the IT strategy and roadmap aligned to business priorities, • Owning IT operations, infrastructure, and 24/7 service delivery, • Ensuring system resilience, cyber security, disaster recovery, and business continuity, • Leading IT governance, risk, compliance, and audit readiness, • Providing leadership and direction to senior technical specialists across infrastructure, development, testing, automation, and data, • Overseeing internal systems development, controlled change, and release management, • Owning data governance and management reporting (including BI and operational reporting), • Managing the IT budget, forecasting, suppliers, and strategic partners, • Building a culture of service excellence, accountability, and continuous improvement About You You will bring: • Proven experience as a Senior IT leader in a complex environment, • Strong background in IT operations, infrastructure, and service delivery, • Experience leading cyber security, resilience, and continuity programmes, • Solid Microsoft enterprise experience (M365, Azure, identity, security), with broader infrastructure exposure, • Experience leading and delivering through senior technical specialists, • Good working knowledge of ITIL and security or governance frameworks (e.g. Cyber Essentials Plus, ISO 27001), • The confidence to operate hands-on in complex or high-impact situations when needed, • The ability to translate technical risk into clear, commercial language What’s On Offer • A senior, influential role with direct access to executive leadership, • A stable but evolving technology environment with scope to make a tangible impact, • A balanced remit across operational excellence, improvement, and innovation For more information and a detailed job spec, please contact Ruben Davis at Synergy

Your new company Hays is working exclusively with a well-established and reputable business based in Norwich to recruit a new Divisional FC. This company has a successful history and is looking to bolster their finance team with a skilled finance professional to continue their growth. Your new role This role will report to and work closely with the Finance Director to oversee all financial operations and business partner with the senior leaders within the division to drive profitability. You will be responsible for: Work with senior leadership to identify areas of efficiency or cost-saving Act as a business partner to various stakeholders to improve financial performance and communicate key metrics and business growth opportunities Produce management accounts and develop KPI reporting Support the development of systems and processes Oversee transactional finance processes and identify areas of improvement Statutory reporting and audit preparation Management of a small finance team, including the development and upskilling of junior membersThis is a full-time role, working 37.5 hours a week. This role will be considered an office-based role, but flexibility is available for occasional home-working and flexible office hours. What you'll need to succeed You will need to be/have: A qualified ACA/ACCA/CIMA accountant Have strong technical accounting skills and be able to understand the underlying challenges and objectives Ideally, have experience in an SME environment Resilient and open-minded to change Highly organised and proactive Excellent communication and influencing skills, being able to business partner with various stakeholdersWhat you'll get in return You will receive a competitive annual salary of £50-60,000, 25 days holiday (+ bank holidays), private medical insurance, performance-based bonus and potentially a company car allowance. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

Production Manager Our client, a successful manufacturing business close to Norwich, are currently seeking a Production Manager to join their team, working alongside the Workshop Manager. This is a full time permanent position, based in Norwich. Hours: Basic hours 8:00am 17.00pm Mon Due to seasonal variations within the business these hours are regularly extended in the Winter, or may be reduced in the Summer. Must be able to spend one or two nights away per month if required Benefits: 24 days per annum (3 or 4 days to be taken over Christmas shut-down), plus public holidays. Profit Share bonus Opportunity to work on unique, challenging projects with creative freedom in a modern facility Support for professional development Collaborative, innovative work environment Knowledge, Skills & Qualifications: Relevant manufacturing/engineering qualification (electrical knowledge is an advantage). Proven experience in a manufacturing environment. Proficiency in Microsoft Office packages. In-depth knowledge Lean Manufacturing techniques (Six Sigma knowledge is an advantage). Experience in production team management. Familiarity with ERP systems and production planning tools Understanding and experience of manufacturing processes and technical information. Knowledge of lean manufacturing techniques. Ability to work in a dynamic environment. Excellent planning and prioritization skills. Strong communication and interpersonal skills. Ability to present data effectively. Excellent problem-solving and decision-making abilities. Understanding and experience of Health and Safety practices. Ability to lead teams and train individuals. Must have a committed and flexible approach to working hours and to the additional hours required with this role. Must have clean or near clean driving license. Key Responsibilities Ensure production schedules are followed to meet company objectives. Monitor production processes and adjust schedules as needed to optimize efficiency. Design, prove, implement, and maintain production systems to deliver products on time and meet quality requirements in line with customer specifications. Drive continuous improvement activities in quality, cycle times, process improvement, machine availability using lean techniques and value engineering. Analyse downtime, identify trends, and develop solutions for optimum utilisation and efficiency. Identify any production issues and resolve via root cause analysis. Ensure KPIs are met, including management and reporting. Conduct risk assessments of processes and tasks within the facility. Introduce and deliver Shop floor Capture to enhance the ability of monitoring data. Co-manage and lead the team to ensure adequate staffing levels and effective management of holiday allowances, recruitment, training, development, appraisal, attendance, and disciplinary issues. Review, implement, and update company records (e.g., training matrices, performance reviews, risk assessments). Lead the team in new product and process introductions. Ensure adherence to quality standards and certifications (such as ISO9001, ISO14001), driving the quality improvement processes. Facilitate regular audits of production processes and quality control checks, implementing corrective actions as necessary. Take ownership for team cohesion. Monitor and report on cost efficiency, identifying opportunities to reduce waste, energy consumption, and other operational costs. Work closely with finance and procurement teams to manage material budgets and optimize stock control. Collaborate with the Operations Director to investigate and implement new technologies, equipment, or production methods that improve efficiency, reduce costs, or enhance quality. For further details on this exciting opportunity, please forward a copy of your CV today! Todd Hayes Ltd is an equal opportunities employer. Due to the large number of applications we receive Im afraid we are unable to respond to everyone individually however your details will remain on file should another suitable opportunity become available moving forward. If we can take your application further, we will of course be in touch. Todd Hayes is acting as an Employment Business in relation to this vacancy. Todd Hayes Ltd TPBN1_UKTJ

Financial Controller Location: Norfolk Working Style: Office Based Salary range: £65k - £80k This is a senior finance role within a fast-growing, internationally focused distribution business supporting clients across the energy sector, including offshore and industrial environments. Reporting directly to the Managing Director, you will join the senior leadership team and play a key role in financial control, governance and commercial decision-making across a multi-entity, global operation. Key responsibilities Ownership of all financial matters across a global business operating within the energy supply chain. Management of the full financial reporting cycle, including month-end close, internal reporting, audit and statutory accounts. Production of management accounts with detailed analysis of performance, KPIs and variances. Close collaboration with commercial and operational teams including sales operations, credit control, procurement and compliance. Budgeting and forecasting, contributing to wider business planning. Lead responsibility for year-end audit and group-level reporting. Financial integration of new acquisitions, ensuring robust controls and governance are embedded. Oversight of day-to-day tax matters, working with group and external stakeholders as required. Business partnering with senior leaders on ad-hoc projects and strategic initiatives. Continuous improvement of financial processes, systems and documentation. Working capital reporting, including inventory management and cashflow forecasting. Line management and development of a small finance team. Additional duties aligned to business needs. Requirements Qualified accountant (ACA, ACCA or equivalent). Experience within an international or multi-entity business. Previous team management experience preferred but not essential. Interest in global markets and the energy sector. Background in distribution, supply chain or industrial sectors desirable. Strong IT capability with exposure to accounting and ERP systems. Inventum Group is acting as an Employment Agency in relation to this vacancy

Role: IT Operations Manager Location: Northamptonshire, with travel Salary: £55,000 - £60,000 ‍Profile Our growing legal client based in Northamptonshire is looking to add an IT Operations Manager to their IT team. The IT Operations Manager is responsible for overseeing the day-to-day operations of firm's IT infrastructure to ensure systems, networks, and services are reliable and secure. This includes leading a team of IT professionals, providing IT support in accordance with our service level agreement, monitoring system performance, troubleshooting issues, managing budgets, and implementing new technologies. Having strong communication skills is essential for this position as you will be responsible for managing the daily operations of the IT team, troubleshooting complex issues, and maintaining high levels of customer satisfaction. Key Responsibilities Support the IT Director with the implementation of the firms IT and AI & Innovation Strategies Collaborate with the Innovation Manager and the Digital Adoption Team members to support innovation projects. Manage IT Operations team members, including performance and training assessments, ensuring the team keep abreast of technology changes and maintain high service standards. Manage, maintain and optimise the firm's on-premises and cloud-based infrastructure. Oversee backup and system security operations in accordance with the firm's policies. Manage information technology projects ensuring project deadlines are adhered to Provide hands-on support and participate in the out-of-hours support rota as required Provide support and guidance to stakeholders via help desk Assist the IT Director with the management of IT vendors, contracts, and software licenses Develop IT best practice guides and procedures.Technical Skills Microsoft 365 Platform, including Exchange, SharePoint, OneDrive and Office Strong technical knowledge of network and server operating system Experience with support of Windows Operating Systems, SQL Server and Active Directory, including PowerShell scripting Proven experience in IT infrastructure planning, development, and operations Proven experience in server virtualisation and Cloud-based Infrastructure Strong understanding of project management principles and practicesThis is a great opportunity for a candidate to move into a more senior position and shoulder more responsibility. If this position is of interest, then please apply ASAP. Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position

Regional Operations Director - Dublin 8. Regional Operations Director for Staycity Ireland,. Ensure day-to-day operations are seamless, efficient, and aligned to brand standards.

Are you an experienced Operations Director looking to take the next step in your career? Our client, a large IVF provider are looking for Operations Directors to join their teams. An experienced Operations Directors within Fertility Services or Private Healthcare.

Group Operations Director – Kara Healthcare - Care Homes. As Group Operations Director, you’ll:.

Regional Operations Director | Elderly Care Homes. Compass Associates are working with a well-established and stable elderly care provider to find a Regional Operations Director for a portfolio of 8 residential and nursing homes across Essex and East London. It’s an ideal time to join, the new lea

Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and eng

Southend Care is seeking an experienced, hands-on Director of Operations to play a pivotal role in leading and shaping high-quality social care services across the city. As Director of Operations, you will take overall responsibility for the operational leadership, quality, safeguarding and performa

Chafyn-Godolphin, located in the cathedral town of Salisbury, is a 3–18 years, co-educational independent day and boarding school forming in September 2026 through the merger of the historic Godolphin and Chafyn Grove Schools.Building on the track record and popularity of its predecessor schools,

A new Executive Director of Operations will be central to this next chapter – ensuring the services and support Scouts offers are effectively and efficiently delivered.

As Operations Director you will be accountable for all operations aspects of this manufacturing facility ensuring efficient and cost-effective production whilst maintaining quality standards and safety regulations. This role involves strategic thinking budget management and leadership of our Shipley

We are excited to invite applications for the role of Associate Director Medical Operations within our Global Medical Affairs team.

Managing Director to provide effective and visible leadership and direction to Grange Management staff as well as working on the implementation of the business and financial plan directing strategy in. Employee Relations,Employee Evaluation,Management Experience,Profit & Loss,Conflict Management,Ope

Minimum of 12 years’ experience in operations, maintenance, or service delivery roles, including senior management or director-level leadership experience. Background in industrial, energy, infrastructure, or other large-scale technical operations environments. It has achieved carbon neutrality ac

My client are an established construction contractor who are currently recruiting for an Operations Director to head up their Fire Safety division across London & South East. Within this role, you will work along side a Commercial Director ensuring P&L, budgets and deadlines are met. You will report

Reporting to the CFO (and interim Head of Operations), this role blends strategy and delivery. Build and lead a small core operations team, with Data Centre Managers on each site reporting in as sites go live. Ensure health & safety, risk management, and sustainability are integral across operations

The position will report to the Head and Executive Director of the GPS Distributor Markets Region working closely with the GPS Distributor Strategy and Operations Director in London and the CAMENA Regional Commercial Director. The CAMENA (Central Asia Middle East and North Africa) Regional team is s

An exciting role has emerged for an Operations Director to provide senior support to our expanding Decommissioning market. The role will drive operational excellence resource optimisation change management continuous improvement and growth across our major decommissioning projects and operations. Re

Head of Area Operations \n United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the role As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a g

Chafyn-Godolphin, located in the cathedral town of Salisbury, is a 3–18 years, co-educational independent day and boarding school forming in September 2026 through the merger of the historic Godolphin and Chafyn Grove Schools.Building on the track record and popularity of its predecessor schools,

A new Executive Director of Operations will be central to this next chapter – ensuring the services and support Scouts offers are effectively and efficiently delivered.

My client are an established construction contractor who are currently recruiting for an Operations Director to head up their Fire Safety division across London & South East. Operations Director – Essex. Within this role, you will work along side a Commercial Director ensuring P&L, bud

Interim Director of Operations - Adult Social Care (South East). Interim Director of Operations. We're looking for a seasoned Operations Director who can quickly build credibility and bring calm, focused leadership.

As demand for our services continues to grow, we are seeking an exceptional Director of Charitable Operations to join our Executive Leadership Team.

Head of Area Operations \n United KingdomThe Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the role As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a g

Operations Director – Europe. Reporting to the CFO (and interim Head of Operations), this role blends strategy and delivery.

Our new Commercial Operations Director will be an inspiring leader who will drive commercial growth. We are seeking a forward-thinking Commercial Operations Director to lead and oversee commercial innovation and growth to inspire a wider range of people to visit the Cathedral with a creative and eng

Southend Care is seeking an experienced, hands-on Director of Operations to play a pivotal role in leading and shaping high-quality social care services across the city. With a refreshed board, new non-executive directors and a renewed focus on culture, engagement and commercial resilience, Southend

Head of Area Operations - United Kingdom The Crown Prosecution Service has eight head of area operations opportunities across England and Wales. About the role As a head of area operations, you work with a chief crown prosecutor to deliver our strategic and operational business model across a geogra

JLL Workplace Management seeks an experienced Operations Director to lead technical operations and hard services delivery across our diverse client portfolio. Operations Director - JLL Workplace Management. Executive Director of Engineering.

Here’s a taste of what you will be doing as a Mortgage Operations Director at Nottingham Building Society: - Strategic Leadership Define and deliver the mortgage operations strategy to support asset growth Lead end-to-end digitisation and automation of the mortgage journey, embedding

As the Director of Enterprise Operations for our UK team, you are the foundational leader for our British expansion. Operations, Logistics, or General Management in the UK.

Are you an experienced Operations Director looking to take the next step in your career? Our client, a large IVF provider are looking for Operations Directors to join their teams. An experienced Operations Directors within Fertility Services or Private Healthcare.

As Group Operations Director, youll:. Group Operations Director Kara Healthcare - Care Homes.

Interim Director of Operations - Adult Social Care (South East)3-Month Assignment | Competitive Day Rate | Immediate StartWe are working with a care provider in the South East who are seeking an experienced and dynamic Interim Director of Operations to provide strategic and operational leadership ac

The Director Clinical Operations Lead is acco.

Interim Director of Operations - Adult Social Care (South East) 3-Month Assignment | Competitive Day Rate | Immediate Start We are working with a care provider in the South East who are seeking an experienced and dynamic Interim Director of Operations to provide strategic and operational leadership

Director Clinical Operations Lead.

Regional Operations Director | Elderly Care Homes Location: Essex Salary: Up to £90,000 + £5,000 Car Allowance + Excellent Benefits Compass Associates are

Group Operations Director – Kara Healthcare - Care Homes. Are you a strategic and inspirational leader with a passion for driving excellence in care? Kara Healthcare is seeking an exceptional Group Operations Director to join our Senior Leadership Team and lead a portfolio of high-quality care