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JOB PURPOSE • To look after the physical, emotional, cultural and social needs of the Clients using a person centred approach, • To observe and promote the Client’s choice, independence, dignity, privacy, fulfilment and other rights, • To create and maintain good professional relationships with Clients, their family and friends and other stakeholders, • To actively support other Care Workers, • To adhere to all regulatory and statutory obligations and Caring Hand’s policies, procedures and guidelines, • To actively market Caring Hands and promote a positive, personal and professional profile, ensuring the good reputation of Caring Hands at all times, • JOB RESPONSIBILITIES, • Care provision, • To provide personal care and support to Clients with a wide range of needs, illnesses and disabilities, • To know and understand the care and support of the Client, • To undertake the tasks detailed in the Client’s care and support plan using a person centred approach and in the least intrusive way, • To encourage the independence and motivation of the Client and not foster dependent behaviour, • To provide input into the care and support plans of Clients by regularly feeding back to the Field Care Supervisor, • To assist Clients getting up in the morning and going to bed at night, • To assist Clients to wash, bath and shower, • To assist Clients to dress and undress, • To assist Clients to look after their skin, teeth, hair and nails, • To assist Clients with toileting, continence management and personal hygiene, • To assist Clients with their medication at the agreed level of support and as detailed in their Medication Care Needs Assessment, • To prepare food and drink for the Client, being aware of the Client’s choice, likes/dislikes, nutritional needs and cultural requirements, • To provide light general household domestic duties, including housework and laundry, as detailed in the care plan or instructed by Management, • To use manual handling equipment safely and correctly, • To take responsibility for the safe handling of property and equipment belonging to the Client, • To maintain good communication and develop effective working relationships with Clients, • To provide companionship to the Client, actively talking and listening to them about their interests, • To help the Client to maintain contact with their family and friends, • To accompany the Client on trips into the community, • To assist the Client to manage their personal affairs, • To ensure as safe as possible the living environment for the Client, whilst respecting the Client’s choice and rights, • Recording and Reporting, • To maintain detailed accurate records in respect of care and medication support given and tasks undertaken, • To regularly read care and support plans, acknowledging changes, • To protect the confidentiality of all information relating to the Client and not divulge information to anyone who is not authorised to receive it, • To promptly report to the office or Out of Hours Care Coordinator any issues concerning the care, support, well being or behaviour of the Client and update records accordingly, • To continue to monitor where concerns have been reported and recorded, • To recognise the signs of abuse and immediately report abuse or suspected abuse to a Manager, • To report any complaints to the office or Out of Hours Care Coordinator, • To contact the office or Out of Hours Care Coordinator if running late, • General, • To dress appropriately, wearing uniform and using personal protective equipment provided by Caring Hands, • To seek out best practice and look at innovative ways to improve the quality and efficiency of service delivery, • To attend and participate in regular Care Worker team meetings and any other relevant meetings, • To attend in house and external training pertinent to the role of Care Worker, • To ensure completed weekly timesheets are submitted on time, • To observe all health & safety rules and take reasonable care to promote health and safety of self and others and raise any concerns to the Field Care Supervisor, • To aim to ensure everyone has equal treatment and equal access to services and employment, • Any other duties requested by Senior Management, which are within the scope of the post