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The Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celeritys growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Mangement, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. You will play a critical role in shaping Celeritys evolving Customer Success function, driving process development, and contributing to the teams positive image and reputation both within Celerity and externally.The ideal candidate will have previous experience in a customer success, account management or customer-facing role within B2B software, technology or professional services, driving customer retention, expansion and Net Revenue Retention. You should have a strong understanding of SaaS and subscription business models, including key metrics (NRR, GRR, churn, NPS), managing customer lifecycles and use of CRM and sales tools (Salesforce, HubSpot or similar). You will demonstrate commercial acumen and excellent relationship and stakeholder management alongside the ability to manage multiple priorities in a fast paced environment.This is an excellent opportunity for a self-motivated, commercially-minded professional who thrives in a dynamic, fast-growing environment. Youll be part of a small, high-performing Customer Success team with genuine autonomy, clear ownership and the chance to shape how customer success operates at Celerity as we scale. Youll work closely with technical and commercial teams across the business, gaining exposure to cutting-edge technology and enterprise clients.Role & ResponsibilitiesCustomer Onboarding & ImplementationPartner with sales and delivery teams to develop tailored onboarding plans for new customers including Customer Success Plans.Own the customer onboarding experience, ensuring successful system adoption and time-to-value.Establish executive relationships and set expectations for ongoing support and strategic engagement.Track onboarding milestones and proactively resolve blockers to ensure smooth implementation.Service Delivery & Strategic ReviewsConduct regular business reviews and quarterly strategic business reviews (QBRs) with key accounts.Monitor customer health metrics, identify at-risk accounts and take proactive measures to prevent churn.Ensure customers are realising value and achieving their desired business outcomes.Manage escalations professionally and work across the business to resolve customer issues.Relationship & Account ManagementBuild and maintain strong executive relationships across customer accounts.Understand customer business objectives, challenges and opportunities for expansion.Work collaboratively with internal technical teams to ensure first-class service delivery.Act as the voice of the customer, providing feedback to product and commercial teams.Expansion & Lead GenerationIdentify expansion and upsell opportunities within the existing customer base.Collaborate with Sales on pipeline development and deal support.Generate qualified leads and referral opportunities through strong customer relationships.Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics.Working with Marketing on the development of customer references and case studies.Process Development & CollaborationContribute to the development of Customer Success processes, playbooks and best practices.Work cross-functionally with Technical, Delivery, Sales and Commercial teams to align on customer outcomes.Share insights and learnings to improve the overall customer experience and CS function.Support wider CS initiatives and team goals as required.Performance & MetricsMaintain accurate customer records and activity tracking in CRM.Monitor and report on key CS metrics (NRR, GRR, NPS, churn, lead gen, time-to-value).Analyse customer health and engagement data to identify trends and plan customer management accordingly.Present performance insights and recommendations to senior stakeholders.CollaborationWork collaboratively with Customer Success colleagues, Sales, Account Management, Marketing, Technical and Delivery teams to align objectives to drive customer and business outcomes.Collaboration with key business partners.Support wider Customer Success initiatives where required.Contribute to a high-performing, collaborative Customer Success team.TPBN1_UKTJ

EDF power solutions in the UK is seeking an Asset Manager to oversee a portfolio of onshore renewables, balancing investor interests with operational performance. You will influence strategy, manage budgets and reports, and collaborate with cross-functional teams to maximise asset value across sites in Northern England and Scotland. A UK driving licence and hybrid working pattern are required. #J-18808-Ljbffr

EDF power solutions is seeking an Asset Manager in Sunderland, UK, to own the performance of a portfolio of renewable generation sites for investors and report to the Portfolio Manager. The role involves influencing strategy, managing budgets and ensuring asset availability. The position offers hybrid working across Northern England and Scotland, with travel to sites and a UK driving licence is required. You will engage with board-level stakeholders and drive value across the asset portfolio. #J-18808-Ljbffr

This role owns the ongoing direction and development of our core ERP platform, Business Central, and assures its operation and integration within the wider applications landscape. You will work across the full delivery lifecycle, alongside stakeholders throughout the UK business, to identify and deliver commercial opportunity. Providing technical expertise across the breadth of the platform, matched with commercial focus and solid business knowledge, you will define and deliver change for the UK business. Working with our external technical partners, you will play a fundamental role in shaping the long term architecture for ERP and associated systems. You will also be the senior Business Central voice in a small team, setting the standard for how change is scoped, built and handed over, and supporting colleagues to develop their own consulting and configuration capability. Business Central is on premise and carries decisions made during implementation that nobody has revisited since. A move to cloud and SaaS is in prospect, so there is real platform work ahead alongside the day to day change portfolio. Getting the estate into shape before that move, rather than carrying it across, is a substantial part of the opportunity here. Business Systems is a new in-house function. We are building the capability to scope, configure and support our own change and reducing our dependence on external delivery partners as we go. Much of what is currently specified and built for us should not be, and part of this role is being able to say so with authority. The team is small and growing. You will have real ownership, direct access to the people who make decisions, and the scope to shape how we work rather than inherit it. • Own the ongoing design and development of Business Central and its integration with the wider applications landscape., • Develop and maintain applications within Business Central, using configuration, native functionality and the BC code base., • Contribute to the design of technical solutions and the overall system architecture., • Translate business requirements into technical specifications and working solutions, collaborating with stakeholders to refine requirements and recommend the right approach., • Analyse scoping documents to identify risks, challenges and potential improvements, including work specified by third parties., • Identify opportunities for improvement through optimisation and automation, and then deliver them., • Configure first, retaining core application integrity to reduce onward technical debt, and hold that line with delivery partners., • Take ownership of data integrity and security within all development work., • Play a leading role in the effective use and management of representative production, test and development environments., • Investigate and resolve application issues, including complex or escalated incidents from Support that require deeper technical understanding., • Monitor and maintain system performance, with a focus on Business Central, Dataverse and the wider Power Platform., • Ensure applications, processes and procedures are documented and stored appropriately., • Coach and support colleagues in the team, building Business Central consulting and configuration capability in house., • Support continuous improvement of our systems and our delivery practices., • Proven experience with Business Central or Dynamics NAV across the full stack, as a practitioner rather than a project manager., • Depth in the low and no code capability of the product: configuration, workflow, approvals, posting setup, dimensions, reporting and extension points., • Experience of Business Central integration and interfaces with internal and third party applications and services., • Working knowledge of APIs and system integration., • Able to translate technical concepts into clear business language and work directly with non-technical stakeholders., • Sound judgement on when to configure, when to extend and when to say no, formed by having seen the consequences of getting it wrong., • Experience in retail, logistics or another high volume, multi-site operation., • Experience of an on premise to cloud or SaaS migration., • Experience with Dataverse and cloud integration or API platforms., • Experience with Power Platform, including Power Apps development and enhancement., • Degree in a development related discipline, or equivalent practical experience., • Scars. You have made the wrong call on customisation at some point, and you can explain what it cost and what you do differently now., • The confidence to challenge. A good deal of what you review will have been specified by someone else, and we need you to interrogate it rather than pass it through., • Comfort with ownership. The team is small, the estate is real, and you will not be waiting to be told., • Directness with the business. You will be talking to the people who own trade, not to a project manager., • A genuine interest in bringing others on. Part of the value of this role is what the team can do a year after you arrive. #J-18808-Ljbffr

Freight Sales Manager (Progression to Branch Manager) £50,000 - £60,000 (OTE £80k+) + Commission + Company Benefits + Progression + Company Car Sunderland - Hybrid + UK & European Travel Are you a Freight Sales Manager looking to become the go-to freight specialist, build and lead your own team, run your own office and benefit from a generous commission structure? Established in the 1980s, this international freight forwarding specialist is part of a large global logistics group with a multi-million-pound turnover. The group provides end-to-end transport solutions across road, air and sea freight, working with clients across a range of industries and continuing to expand its international network. In this role, you'll manage and grow an existing portfolio of freight accounts while developing new business across the region. You'll build strong customer relationships, negotiate rates and identify opportunities to increase revenue. While account management is the core of the role, you'll also have a strong focus on winning new business and growing your portfolio. The role involves regular UK customer travel and occasional European travel. This role would suit an experienced Freight Sales Manager or Account Manager looking to take on greater responsibility, develop new business and progress into running their own satellite office and team. The Role: Manage and grow a portfolio of existing freight accounts Develop new business and increase revenue across the region Build relationships with key customers and negotiate commercial proposals Travel to UK customer sites and occasionally across Europe Progress into Branch Manager, building and leading a team around you The Person: Sales or Account Manager background within freight forwarding or similar Strong commercial and business development experience Comfortable travelling to customer sites across the UK Ambitious and looking to progress into leadership Commutable Sunderland Reference: BBBH27319A Freight, Freight Forwarding, Sales Manager, Account Manager, Sales, Business Development, Logistics, Road, Air, Sea, Import, Export, Branch Manager, Sunderland, Newcastle, Durham, Washington, Gateshead, South Shields, North East, UK, Europe If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website. JBRP1_UKTJ

Accountancy Practice Specialists Taylor Rose Recruitment have been instructed on an Audit Senior or Assistant Manager opportunity on behalf of a forward thinking firm in Newcastle-upon-Tyne.Working with an impressive regional client portfolio including OMBs, LLPs and complex Groups, involving a mixt

Account Manager - Managed Service Provider (MSP).Newcastle | Hybrid Working | £35,000-£45,000 DOE + £25k-£30k OTE (uncapped, Year 1) and rising annually.We're an established Newcastle-based MSP looking for an experienced Account Manager to grow and manage a portfolio of existing client accounts.

Experienced Commercial Property Manager needed for a growing property consultancy in Newcastle to manage a diverse commercial property portfolio.

Freight Sales Manager (Progression to Branch Manager) £50,000 - £60,000 (OTE £80k+) + Commission + Company Benefits + Progression + Company Car Sunderland - Hybrid + UK & European Travel Are you a Freight Sales Manager looking to become the go-to freight specialist, build and lead your own team, run your own office and benefit from a generous commission structure? Established in the 1980s, this international freight forwarding specialist is part of a large global logistics group with a multi-million-pound turnover. The group provides end-to-end transport solutions across road, air and sea freight, working with clients across a range of industries and continuing to expand its international network. In this role, you'll manage and grow an existing portfolio of freight accounts while developing new business across the region. You'll build strong customer relationships, negotiate rates and identify opportunities to increase revenue. While account management is the core of the role, you'll also have a strong focus on winning new business and growing your portfolio. The role involves regular UK customer travel and occasional European travel. This role would suit an experienced Freight Sales Manager or Account Manager looking to take on greater responsibility, develop new business and progress into running their own satellite office and team. The Role: Manage and grow a portfolio of existing freight accounts Develop new business and increase revenue across the region Build relationships with key customers and negotiate commercial proposals Travel to UK customer sites and occasionally across Europe Progress into Branch Manager, building and leading a team around you The Person: Sales or Account Manager background within freight forwarding or similar Strong commercial and business development experience Comfortable travelling to customer sites across the UK Ambitious and looking to progress into leadership Commutable Sunderland Reference: BBBH27319A Freight, Freight Forwarding, Sales Manager, Account Manager, Sales, Business Development, Logistics, Road, Air, Sea, Import, Export, Branch Manager, Sunderland, Newcastle, Durham, Washington, Gateshead, South Shields, North East, UK, Europe If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website

Payroll SpecialistLocation: SunderlandSalary: Competitive + Excellent Benefits PackageHours: Ideally Full-Time (40 hours per week), although applications from candidates seeking 30+ hours per week will also be considered. Working Pattern: Monday to Friday with flexible working hours and the opportunity to work from home one day per week. Your New Company A highly successful and well-established accountancy and payroll bureau based in Sunderland is seeking an experienced Payroll Specialist to join their growing team. This is an excellent opportunity to join a friendly and supportive business that prides itself on delivering exceptional payroll services to a diverse portfolio of clients.Offering flexible working arrangements, hybrid working, and an attractive benefits package, this role would suit an experienced payroll professional looking for a long-term career opportunity. Your New RoleReporting to the Payroll Manager, you will be responsible for managing multiple client payrolls from start to finish, ensuring that all payrolls are processed accurately and in line with current legislation. Key responsibilities will include: Managing a portfolio of weekly, fortnightly, four-weekly and monthly payrolls. Processing end-to-end payroll for a variety of clients across different sectors. Calculating statutory payments including SSP, SMP, SPP and holiday pay. Processing starters, leavers and payroll amendments. Managing pension uploads and auto-enrolment administration. Processing CIS payments, deductions and submissions. Submitting FPS and EPS returns to HMRC. Responding to payroll queries from clients and employees. Ensuring payroll compliance with current legislation and best practice. Supporting other members of the payroll team as required.What You'll Need to SucceedTo be successful in this role, you will have: Previous experience working within a payroll position, ideally within an accountancy practice, bureau or payroll services environment. Experience managing multiple client payrolls simultaneously. Strong working knowledge of payroll legislation and HMRC requirements. Essential CIS payroll experience. Excellent attention to detail and organisational skills. Strong communication and client relationship management abilities. Payroll software experience and confident IT skills.What You'll Get in Return Competitive salary. Flexible working hours. Hybrid working with one day per week working from home. Excellent benefits package. Friendly and supportive working environment. Ongoing training and professional development opportunities. Long-term career progression within a growing business.What You Need to Do NowIf you're interested in this opportunity, please apply now or contact Hays Accountancy & Finance for a confidential discussion regarding your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at (url removed)

We are a well-respected and ethical medical and pharmaceutical business specialising in products that really makes an impact on patients' lives. As a Clinical Sales Representative you will act as a vital partner for healthcare organisations of various size, growing our product portfolio for an untapped Northern UK territory with plenty of scope for opportunity. BASIC SALARY: Up to £45,000 BENEFITS: · Uncapped Bonus · £6,000 Car Allowance & business mileage · Private Healthcare · Pension Scheme · 25 Days Holiday & Bank Holidays (+ Christmas Closure) · Fully Funded ABPI Qualification LOCATION: Based from home, this field sales role covers the North UK territory with extensive travel. COMMUTABLE LOCATIONS: Newcastle, Edinburgh, Blyth, Morpeth, Alnwick, Berwick, Eyemouth, Dunbar, Glasgow. JOB DESCRIPTION: Clinical Sales Representative, Medical Sales, Territory Sales Manager - medical devices, healthcare, orthopedics, imaging, ophthalmology, surgical As our Clinical Sale Representative, you will be reporting to the National Sales Manager and will be working on developing new business, building revenue and product awareness across the NHS, private practice, specialist retailers, pharmacies & clinics for a portfolio of ophthalmology products. You will, KEY RESPONSIBILITIES: Clinical Sales Representative, Medical Sales, Territory Sales Manager - medical devices, healthcare, orthopedics, imaging, ophthalmology, surgical As our Clinical Sales Representative, you will : · Split your time between growing and retaining new and repeat business · Develop new business by promoting the product portfolio through cold calling, email prospecting, attending events, referrals / lead follow up and in person meetings in order to achieve targets. · Targeting key decision makers across NHS and private hospitals, community and retail optometry, community pharmacies, ICBs and, where appropriate, primary care. · Attend international, regional and national exhibitions and conferences, representing the business and providing guidance and information to delegates and prospective clients. · Deliver engaging product presentations, demonstrations and educational events PERSON SPECIFICATION: Clinical Sales Representative, Medical Sales, Territory Sales Manager - medical devices, healthcare, orthopedics, imaging, ophthalmology, surgical Establishing yourself across the NHS, private hospitals, specialist retailers, pharmacies and clinics we are looking for a driven and motivated sales professional looking to break into medical / pharmaceutical sales or an existing healthcare sales professional seeking their next challenge that offers autonomy and career growth. To be successful in your application, you'll have a successful proven track record across account management and new business, you'll either be selling a medical product today or have the desire to break into this challenging yet reward market, if it's the latter you'll need to demonstrate why! Essentially you will have: · Experience managing outbound sales processes with varied sales cycle lengths · Worked with private and public sector organisations of varied size involving multiple stakeholders. · Evidence of strong presentation skills and achieving sales targets · Strong relationship-building skills, commercial awareness and the drive to identify and convert untapped opportunities. · Positive, motivated, resilient with a creative mindset and capable of working independently. Whilst you do not have to have experience of medical product sales it will be a distinct advantage, as would a related degree. If you can demonstrate a passion for the sector and have a strong story as to why you can make it a success we'd love to hear from you too. THE COMPANY: We are a well-respected international healthcare manufacturer supplying innovative products used across orthopaedics, imaging, ophthalmology and surgical specialisms. The business has built an excellent reputation for product quality, employee development and customer support, with a collaborative culture that encourages initiative, creativity and continuous learning. PROSPECTS: This role offers excellent long-term career development within the healthcare sector. Full product training, mentoring and industry qualifications (inc. ABPI) are provided, allowing ambitious sales professionals from both medical and non-medical backgrounds to develop a rewarding career within a growing and innovative organisation. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the recruitment partner of our client. REF: HH18663, Wallace Hind Selection

Job Title: Area Sales Manager Location: South of the UK Package: £55,000 Basic (Salary Negotiable DOE) + Uncapped Commission + Company Benefits Package We have a fantastic new opportunity available for an Area Sales Manager to join a well-established, independent dealership of Construction Machinery. This is an organisation who have built up a strong reputation over the last 20 years. They have a strong product portfolio on offer and have built the business successfully by delivering an excellent customer experience. Within the role of Area Sales Manager, you will promote both new & used machinery sales across the South of the UK, covering from the Midlands down to the South coast. You’ll become an integral part of a close knit team, be provided with plenty of product training, and have scope to earn well based on performance. Responsibilities of the Role: • Manage, retain, and develop relationships with a new and existing customer base • Develop and maintain a robust pipeline of prospective clients through networking, cold calling, site visits, and strategic outreach. • Deliver high levels of customer service on behalf of the company, ensuring customer satisfaction is always achieved • Present and promote the full range of products and services on offer tailored to the client’s needs • Attend trade shows, industry events, monitoring market trends and competitor activity. Requirements of Role: • Previous experience in a Capital Equipment Sales role • Willing to consider anyone from a Construction Plant, Powered Access, Mobile Crane, Material Handling, or Agricultural background. • Must be a team player • Hold a UK driving licence If you are someone that fits the above requirements and would like to find out more information about this opportunity please contact Zoe Mansfield at the Elite Consultancy Network on (phone number removed) or (url removed)

Business Development Manager - Award-Winning Market Leader | £60K Guaranteed + OTE £155K+ | Company Car or £5K Allowance Location: Field-based (UK-wide) Salary: £60,000 guaranteed minimum (£30K base + £30K top-up) | Realistic OTE £155K+ | Uncapped Commission Benefits: Company Car or £5K Car Allowance, Quarterly Bonuses, International Incentives, and More We're proud to be recruiting on behalf of a multi-award-winning Health & Safety, HR & Employment Law consultancy, trusted by thousands of UK businesses. As the company continues to grow, we're looking for a driven, high-performing Business Development Manager to join their dynamic sales team. If you're motivated by success, thrive in a fast-paced B2B environment, and want to be rewarded for your results, this is your opportunity to take your sales career to the next level. What You'll Be Doing: Use a consultative, value-based sales approach to build trust and close deals. Identify and develop new business opportunities within your region. Proactively build a strong sales pipeline to exceed quarterly targets. Represent a trusted brand with over eight decades of industry leadership.What You'll Bring: 2+ years' B2B sales experience with a proven record of exceeding targets. Strong experience in self-generated lead development and relationship building. Confidence in presenting to business owners, HR professionals, and senior decision-makers. A resilient, adaptable, and self-motivated mindset with a passion for closing deals. Field sales experience is essential for this role.What's in It for You: £60K guaranteed minimum (Base £30K + £30K top-up) Realistic OTE of £155K+, with top performers earning £200K+ Company Car or £5K Car Allowance Uncapped commission with up to £5K quarterly bonus International incentive trips for top achievers Full tech package (iPad, iPhone & CRM access) 4-week industry training program to set you up for success Quarterly conferences, your birthday off, and ongoing career development Medicash health plan, 24/7 health support, pension, and private healthcare after 5 yearsIf you're a results-driven BDM who thrives in a high-energy, rewarding environment, apply today and join a business that's leading the way in professional services. 50634FA13R18 INDFIR The Portfolio Group are acting on behalf of our client in recruiting for this position

Vacancy No 5602 Job Title SPECIFICATION & CONTRACTOR SALES MANAGER Location: SCOTLAND & NORTH EAST PLEASE NOTE: This is a field-based regional position covering Scotland and the North East of England. Candidates based in Scotland will ideally be located across the Central Belt, providing strong access to Glasgow, Edinburgh and the wider Scottish market. Candidates based within the North East of England will also be fully considered, particularly those around Newcastle, Durham, Teesside and surrounding areas, provided they are comfortable travelling regularly into Scotland and can demonstrate the ability to develop and manage the territory effectively. Job Description Are you a commercially strong and technically credible building services sales professional with the ability to influence specification, develop relationships with leading consultants and M&E contractors, and take complex project opportunities from initial design through to commercial conversion? We are partnered with a highly respected global engineering and manufacturing business with an outstanding reputation across the commercial HVAC, hydronic and building services market. Our client provides an extensive portfolio of technically advanced fluid flow and building performance solutions, including commercial pumping systems, pressurisation equipment, packaged hydronic systems, heat exchangers, intelligent controls, automation, energy optimisation technology and associated lifecycle support. The business has established a strong position within the market through engineering expertise, energy efficient technology and a consultative approach to system performance, helping consulting engineers, contractors, building owners and operators improve system efficiency, reduce energy consumption and achieve better long-term building performance. This represents an excellent opportunity to take ownership of a strategically important territory covering Scotland and the North East, combining specification development with contractor engagement and project conversion. This is not simply a traditional specification role. The successful individual will be expected to create demand, secure product and system specification, build strong relationships across the consultant and contractor communities and remain commercially involved as opportunities move through tender, contractor selection, technical review, negotiation and final order placement. For the right person, the role offers significant autonomy, excellent technical support, a highly credible product and solutions portfolio and genuine long term career opportunity within an internationally established engineering organisation. The Company Our client is a globally established engineering and manufacturing business specialising in advanced fluid flow, hydronic and building performance technologies. The organisation provides a comprehensive portfolio of commercial pumps, intelligent variable speed pumping systems, pressurisation solutions, packaged hydronic systems, heat exchangers, controls, automation, optimisation platforms and associated technical and lifecycle services. Its approach extends considerably beyond supplying individual pieces of equipment. The business works with consulting engineers, M&E contractors, building owners, operators and other building services professionals to optimise complete systems, improve energy performance, reduce operating costs and support increasingly demanding sustainability and carbon reduction objectives. Solutions are deployed across a broad range of commercial and technically demanding environments, including offices, healthcare, education, data centres, district energy, government, hospitality, retail, transportation and wider industrial applications. The company combines established engineering expertise with significant investment in intelligent control, connected technology, energy optimisation and system performance, providing a highly differentiated proposition within the modern building services market. The Opportunity Our client is looking to appoint an experienced Specification & Contractor Sales Manager to develop its position across Scotland and the North East of England. This is a senior field-based sales position combining consultant specification activity with direct engagement across the M&E contracting community. You will identify projects at the earliest possible stage, develop relationships with consulting engineers and key decision makers, influence system design and product selection and secure specifications for the company's technical solutions. Crucially, your involvement will continue as projects progress into the contracting and procurement stages. You will work closely with M&E contractors and other relevant project stakeholders to protect specifications, support technical and commercial discussions, identify project changes and value engineering activity, manage competitive pressure and maximise the likelihood of successful order conversion. The role therefore requires somebody capable of operating effectively at both the technical specification and commercial contractor stages of the project cycle. You will be supported by experienced internal technical, engineering, applications and commercial teams, although the territory itself will require a high degree of ownership, organisation and proactive market development. The Role This is a field based regional sales position focused on specification development, contractor engagement, project conversion and long-term commercial growth across Scotland and the North East. You will promote a comprehensive portfolio of commercial fluid flow and hydronic solutions, including commercial pumps, intelligent variable speed systems, pressurisation equipment, packaged solutions, heat exchangers, controls, automation and energy optimisation technologies. A significant proportion of the role will involve developing and maintaining relationships with consulting engineers, building services consultants, mechanical designers, M&E contractors and other influential project stakeholders. You will identify and track projects from the earliest design and specification stages, establish technical requirements, influence equipment and system selection and position the company's solutions around energy efficiency, lifecycle performance, reliability, installation benefits and whole system optimisation. As projects progress, you will remain actively involved with contractors and other commercial stakeholders, supporting technical clarification, tender activity, product selection, commercial negotiation and specification retention through to final order placement. Responsibilities • Develop and grow sales activity across Scotland and the North East of England, • Build, maintain and strengthen relationships with consulting engineers, building services consultants, mechanical designers, M&E contractors and other key industry stakeholders, • Identify major projects and opportunities at the earliest possible stage and develop appropriate account and project strategies, • Influence HVAC, hydronic and building services system design and secure specification for the company's products and engineered solutions, • Promote commercial pumps, intelligent variable speed pumping technology, pressurisation equipment, packaged hydronic systems, heat exchangers, controls, automation, optimisation solutions and associated technologies, • Develop technically credible value propositions around energy efficiency, lifecycle performance, system optimisation, reliability, installation benefits and operating cost reduction, • Deliver technical and commercial presentations, seminars and project meetings to consultants, contractors and other relevant stakeholders, • Work closely with consulting engineers throughout concept, design and specification development, • Maintain involvement as projects move from specification into tender, contractor appointment, procurement and delivery, • Develop strong commercial relationships with regional and national M&E contractors operating across the territory, • Protect specifications and respond effectively to competitive substitution, value engineering exercises and changing project requirements, • Support contractors with product selection, technical clarification, application requirements, quotations and commercial discussions, • Manage opportunities through quotation, negotiation and final order conversion, • Work closely with internal technical, applications, engineering and commercial teams to develop appropriate customer and project solutions, • Maintain a detailed understanding of the regional project pipeline and identify future market opportunities, • Develop strategic relationships with major consultant practices and contracting organisations, • Maintain accurate CRM, pipeline, forecasting and project information and provide clear territory and market intelligence to the wider business, • Monitor competitor activity and identify areas where the company can strengthen specification, contractor engagement and regional market share, • Take full commercial ownership of the territory and develop a structured long-term plan for sustainable growth Knowledge, Skills and Experience Required Essential experience and attributes include: • Proven sales experience within commercial HVAC, building services, hydronics, pumps, mechanical systems or a closely related technical market, • Strong understanding of the UK building services project environment, • Demonstrable experience developing relationships with consulting engineers and influencing technical specification, • Strong experience engaging with M&E contractors and understanding the commercial stages through which specified projects progress, • Evidence of successfully taking opportunities from early project identification and specification through tender, negotiation and order conversion, • Good technical understanding of commercial heating and chilled water systems, pumps, hydronic systems or associated mechanical building services equipment, • Ability to understand system requirements and discuss technical solutions credibly with consulting engineers, contractors and other technically experienced stakeholders, • Existing or transferable relationships within the consultant and M&E contractor community across Scotland and/or the North East, • Candidates based within Scotland should ideally have particularly strong access to and knowledge of the Central Belt market, • Candidates based within the North East of England must be comfortable travelling regularly throughout Scotland and developing relationships across the wider territory, • Strong commercial awareness and the ability to protect specifications while navigating competitive tenders and value engineering discussions, • Ability to manage long and potentially complex project sales cycles involving multiple decision makers, • Strong presentation, communication, relationship development and negotiation skills, • High level of self-motivation and the ability to manage a substantial geographical territory autonomously, • Professional, structured and strategic approach to territory and account development, • Comfortable working with CRM platforms, Microsoft Office and standard business reporting systems, • An engineering, mechanical or building services qualification would be advantageous, although practical industry experience and proven commercial performance will be equally important, • Experience gained within pumps, hydronic systems, commercial HVAC equipment, valves, water systems, packaged plant, controls, building automation, energy optimisation or other technically aligned building services products would be particularly relevant The Person This opportunity will suit an experienced building services sales professional who understands that winning a project requires considerably more than simply securing a consultant specification. You will be technically credible enough to engage confidently with consulting engineers during the design stage, but commercially capable of following the opportunity into the contracting environment and driving it towards successful conversion. You will understand how mechanical building services projects develop, how specifications can change once contractors become involved and how to maintain influence throughout the project cycle. You are likely to have established relationships across the consultant, specification and M&E contractor communities and will understand the importance of being visible and credible with both. You will be comfortable discussing technically engineered products and systems, but equally confident handling commercial negotiations, competitive pressure, value engineering discussions and contractor requirements. You will be proactive in identifying projects rather than relying solely on incoming enquiries, with the organisational discipline to manage a large geographical territory and the commercial judgement to prioritise the consultants, contractors, projects and opportunities offering the greatest potential. Above all, you will combine technical credibility, relationship building ability and commercial drive with the confidence to represent a highly respected engineering organisation across an important regional market. What’s in it for you? • Strong basic salary up to £70,000 depending on experience, • 30% target bonus with uncapped earning potential and accelerators for performance above target, • £625 per month car allowance, • Company pension, • 25 days annual holiday, • Mobile phone and laptop, • Comprehensive technical and product support, • Significant autonomy across an established and strategically important territory, • Genuine long-term development and career progression opportunities within an internationally established engineering organization We are constantly seeking candidates within the Construction Material Sales Sector in the following roles: Sales Manager, Account Manager, Area Sales Manager, Business Development Manager, Specification Sales Executive, Specification Sales Manager, Branch Manager, Field Sales, Account Executive, Key Account Manager, Field Sales Executive, Field Sales Representative, National Account Manager, Account Executive, Territory Sales Executive, Area Sales Manager, National Sales Manager, Internal Sales, Sales Office Manager, Key Accounts Sales, National Account Sales, National Sales Manager and Sales Director. We cover all roles within the Construction Materials sector including: Builders Merchants Sales Jobs, Builders Merchants Jobs, Plumbers Merchants Jobs, KBB Jobs, Civil Engineering Sales Jobs, M&E Sales Jobs, Timber Sales Jobs, Roofing Sales Jobs, Plumbing Sales Jobs, Insulation Sales Jobs, Interiors Sales Jobs, Aggregate Sales Jobs, Quarry Products Sales Jobs, Concrete Sales Jobs, Plant Hire Sales Jobs, Plant Sales Jobs, Tool Hire Sales Jobs, Access Equipment Sales Jobs, Portable Accommodation Sales Jobs, Scaffolding Sales Jobs, Formwork Sales Jobs, Reinforcement Sales Jobs, Bathroom Sales Jobs, Kitchen Sales Jobs, Bedroom Sales Jobs, Bathroom Showroom Sales Jobs, KBB Sales Jobs, Plumbing & Heating Sales Jobs, Heating Sales Jobs, HVAC Sales Jobs, Ventilation Sales Jobs, M&E Products Sales Jobs, Washrooms Sales Jobs, Sanitaryware Sales Jobs, Build Systems Sales Jobs, Cladding Sales Jobs, Curtain Walling Sales Jobs, Façade Sales Jobs, Structural Steel Sales Jobs, Brick Sales Jobs, Block Sales Jobs, Stone Sales Jobs, Architectural Stone Sales Jobs, Masonry Sales Jobs, Pipe Sales Jobs, Drainage Sales Jobs, Geotextile Sales Jobs, Attenuation Sales Jobs, SUDS Sales Jobs, Paving Sales Jobs, Landscaping Products Sales Jobs, Street Furniture Sales Jobs, Doors Sales Jobs, Joinery Sales Jobs, Timber Products Sales Jobs, Off Site Construction Sales Jobs, Timber Distribution Sales Jobs, Timber Importers Sales Jobs, Timber Engineering Sales Jobs, Timber Frame Sales Jobs, Sips Sales Jobs, Fencing Sales Jobs, Windows Sales Jobs, Ironmongery Sales Jobs, Hardware Sales Jobs, Access Control Sales Jobs, Lock Sales Jobs, Locking Systems Sales Jobs, Home Automation Sales Jobs, Lifts & Escalators Sales Jobs, Flooring Sales Jobs, Ceramic Tiles Sales Jobs, Adhesives Sales Jobs, Consumables Sales Jobs, Render Sales Jobs, EWI Sales Jobs, Insulation Sales Jobs, Plasterboard Sales Jobs, Partitions Sales Jobs, Fit Out Products Sales Jobs, Interiors Sales Jobs, Coatings Sales Jobs, Sealants sales Jobs, Roofing sales Jobs, Roofing Products Sales Jobs, Tools Sales Jobs, Fixings Sales Jobs, Roof Windows Sales Jobs, Lintels Sales Jobs, UPVC Windows Sales Jobs and all other Construction Materials Sales Jobs

An established, multi-disciplinary property and construction consultancy is looking to appoint a Consultant Quantity Surveyor to join its growing Sunderland office. This is an excellent opportunity for a Consultant Quantity Surveyor seeking varied project exposure, structured career progression and full APC support within a collaborative consultancy environment. As a Consultant Quantity Surveyor, you'll work across a diverse portfolio of projects throughout the North East, delivering both pre and post-contract services from inception through to completion. The role offers genuine project ownership, allowing you to remain involved throughout the full lifecycle to strengthen your technical expertise and build valuable APC case study experience. The position reflects responsibilities including cost management, procurement, valuations, contract administration and Employer's Agent services across multiple sectors. The Role As Consultant Quantity Surveyor, you'll be involved in projects across: Commercial - New build offices, colleges, public realm and infrastructure schemes. Healthcare - GP refurbishments and extensions through to major new-build hospital developments. Local Authority - Public realm improvements, infrastructure and new build developments. Residential - Affordable housing and large-scale residential developments. Education - University refurbishments through to flagship developments valued at up to £80m.Based from the Sunderland office, you'll travel across the North East, working closely with clients, contractors and project teams to deliver high-quality commercial advice from feasibility through to final account. What's on Offer? Salary of £36,000 - £45,000 (depending on experience) Proven APC training programme with full MRICS support Opportunity to see projects through from start to finish Diverse workload across multiple sectors Strong career progression within a growing consultancy Supportive and collaborative team environmentAbout You The successful Consultant Quantity Surveyor will have: A degree in Quantity Surveying or similar construction-related qualification Around 2-3 years' consultancy or client-side Quantity Surveying experience Good knowledge of pre and post-contract cost management Experience with procurement, valuations, cost reporting and contract administration Working knowledge of JCT contracts Excellent communication and client-facing skills A full UK driving licence and willingness to travel across the North East Progress towards, or an ambition to achieve, MRICS accreditationThis is an outstanding opportunity for a Consultant Quantity Surveyor who wants to develop within a respected consultancy offering excellent project variety, long-term career progression and one of the region's most established APC pathways. What's in it for you? £36,000 - £45,000+ 28 Days holiday + Bank holidays Health insurance Hybrid working Generous Pension Plan Life assurance Mobile and Laptop Car allowance Regular socials Cycle to work scheme Supportive culture Flexible working conditions Great work-life balance Income protection Internal training programmes Death in Service contribution Health & Wellness programme If you are a Consultant Quantity Surveyor considering your career opportunities, then please contact Dominic Jansen at Brandon James. (phone number removed) Reference #DJ1108 Employers Agent / Surveying / Construction / MRICS / FRICS / Quantity Surveyor / Contract Administration / Associate Director / Construction Consultancy / Fee Generation / Pre-Construction Planning / Quantity Surveying / QS / Cost Manager / Cost Consultant / Consultancy

The Customer Success Manager is responsible for driving customer value realisation, retention and expansion within Celerity’s growth segment customer base. You will own the customer lifecycle from onboarding through to advocacy, building and maintaining strong relationships that secure renewals, generate expansion opportunity and make a positive impact on Net Revenue Retention (NRR) and our Net Promoter Score (NPS). Working closely with the Head of Customer Success, Sales, Account Management, Marketing, Technical and Delivery teams, you will manage a portfolio of 50-75 growth segment customers, ensuring they realise value from their investment and achieve their business objectives. You will play a critical role in shaping Celerity’s evolving Customer Success function, driving process development, and contributing to the team’s positive image and reputation both within Celerity and externally. The ideal candidate will have previous experience in a customer success, account management or customer-facing role within B2B software, technology or professional services, driving customer retention, expansion and Net Revenue Retention. You should have a strong understanding of SaaS and subscription business models, including key metrics (NRR, GRR, churn, NPS), managing customer lifecycles and use of CRM and sales tools (Salesforce, HubSpot or similar). You will demonstrate commercial acumen and excellent relationship and stakeholder management alongside the ability to manage multiple priorities in a fast paced environment. This is an excellent opportunity for a self-motivated, commercially-minded professional who thrives in a dynamic, fast-growing environment. You’ll be part of a small, high-performing Customer Success team with genuine autonomy, clear ownership and the chance to shape how customer success operates at Celerity as we scale. You’ll work closely with technical and commercial teams across the business, gaining exposure to cutting-edge technology and enterprise clients. Role & Responsibilities Customer Onboarding & Implementation Partner with sales and delivery teams to develop tailored onboarding plans for new customers including Customer Success Plans. Own the customer onboarding experience, ensuring successful system adoption and time-to-value. Establish executive relationships and set expectations for ongoing support and strategic engagement. Track onboarding milestones and proactively resolve blockers to ensure smooth implementation. Service Delivery & Strategic Reviews Conduct regular business reviews and quarterly strategic business reviews (QBRs) with key accounts. Monitor customer health metrics, identify at-risk accounts and take proactive measures to prevent churn. Ensure customers are realising value and achieving their desired business outcomes. Manage escalations professionally and work across the business to resolve customer issues. Relationship & Account Management Build and maintain strong executive relationships across customer accounts. Understand customer business objectives, challenges and opportunities for expansion. Work collaboratively with internal technical teams to ensure first-class service delivery. Act as the voice of the customer, providing feedback to product and commercial teams. Expansion & Lead Generation Identify expansion and upsell opportunities within the existing customer base. Collaborate with Sales on pipeline development and deal support. Generate qualified leads and referral opportunities through strong customer relationships. Drive Net Revenue Retention (NRR) and Gross Revenue Retention (GRR) metrics. Working with Marketing on the development of customer references and case studies. Process Development & Collaboration Contribute to the development of Customer Success processes, playbooks and best practices. Work cross-functionally with Technical, Delivery, Sales and Commercial teams to align on customer outcomes. Share insights and learnings to improve the overall customer experience and CS function. Support wider CS initiatives and team goals as required. Performance & Metrics Maintain accurate customer records and activity tracking in CRM. Monitor and report on key CS metrics (NRR, GRR, NPS, churn, lead gen, time-to-value). Analyse customer health and engagement data to identify trends and plan customer management accordingly. Present performance insights and recommendations to senior stakeholders. Collaboration Work collaboratively with Customer Success colleagues, Sales, Account Management, Marketing, Technical and Delivery teams to align objectives to drive customer and business outcomes. Collaboration with key business partners. Support wider Customer Success initiatives where required. Contribute to a high-performing, collaborative Customer Success team

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