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  • Operations Manager
    Operations Manager
    hace 1 hora
    £30000–£45000 anual
    Jornada completa
    Nine Elms, London

    Operations Manager — Produce Network We supply fresh produce to some of London's best restaurants. While most of the city sleeps, our team is at wholesale markets hand-picking produce that lands in restaurant kitchens before breakfast service. It's fast, physical, and relentless — and right now we're a team of 3 doing the work of 10. We need the fourth. This role in one paragraph You'll run the operational engine of a growing wholesale business. Client calls, order coordination, daily reconciliation, bookkeeping, problem-solving, phone ringing — all of it is yours. You're the first person clients speak to and the last person to check that yesterday's numbers add up. If something goes wrong overnight — a wrong delivery, a short order, a supplier issue — you're the one who finds out, fixes it, and makes sure the client knows before they have to chase us. You own the daytime operation the way our Night Operations Manager owns the night. Between the two of you, the business runs 24 hours. What you'll actually do every day You're the client's main contact. Orders come in via WhatsApp, phone, and email. You process them, confirm them, flag anything unusual. When a chef calls at 8:15 AM asking where their herbs are, you already know the answer because you've read the night report and checked the dispatch log. You don't wait for problems to come to you — you call the client before they call you. That's the difference between an assistant and an operator. You coordinate the fix when things go wrong. Produce wholesale is not a clean business. Items get substituted, deliveries run late, a crate arrives damaged. When it happens, you own the resolution: investigate, coordinate with the night team or drivers, arrange the fix (re-delivery, credit note, replacement), close the loop with the client, and log the whole thing. If the same problem shows up three times, you're the person who flags it as a process issue — not just an incident. You reconcile everything, every day. What was ordered vs what was received from suppliers vs what was dispatched vs what was invoiced. Purchase orders matched against supplier invoices. Sales orders matched against customer invoices. Inventory tracked. Shortages flagged before they become emergencies. You produce a daily summary the founder reviews in 5 minutes — clean, accurate, no surprises. If you're the kind of person who finds satisfaction in numbers that balance, this will be your favourite part of the job. You run the books. Day-to-day bookkeeping in QuickBooks or Xero: bank feeds, invoices, bills, categorisation. Debtor chasing — politely on the due date, firmly at 3 days overdue, escalated to the founder at 30 days. Weekly financial summary. Monthly close support. You maintain the product cost data that powers margin tracking — weekly updates, no exceptions. The founder makes pricing and growth decisions based on numbers you produce. They have to be right. You own the phone. The main business line rings and you answer it. Existing clients with questions, prospective clients with enquiries, suppliers with updates. You're professional, you're warm, you handle what you can and route what you can't. For new enquiries, you capture the details, qualify the lead, and hand it to the founder. You support outbound sales — managing the email pipeline, scheduling meetings, preparing documents. When a new account closes, you run the onboarding playbook. Who we're looking for — honestly We're not looking for a CV. We're looking for a specific type of person. You're the person who walks into a room and notices what's broken before anyone tells you. You fix things that aren't your job because leaving them broken bothers you. You write things down because you know you'll forget otherwise. You don't need to be chased — you chase other people. When something goes wrong, your instinct is to understand why, not to find someone to blame. You're comfortable saying "I don't know, but I'll find out" and then actually finding out. You're comfortable making a decision with 80% of the information because waiting for 100% means the client is already unhappy. You're comfortable being wrong sometimes, because you know that the person who never makes a mistake is the person who never does anything. You probably have some experience in operations, admin, or office management — ideally at a small business where you wore multiple hats. Maybe you've worked in food, hospitality, or wholesale. Maybe you haven't, but you've run the back end of something and you know what it feels like when everything depends on you not dropping the ball. Essential: Strong written and spoken English · comfortable with numbers, spreadsheets, and accounting tools · self-directed (you manage yourself, we don't manage you) · able to hold 5 priorities at once without losing any · honest about mistakes · quick to learn new software (Airtable, QuickBooks/Xero, Lemlist) · right to work in the UK. Preferred: Bookkeeping experience or QuickBooks/Xero familiarity · food, hospitality, or wholesale background · complaint handling or fast-paced customer service experience · inventory or stock management exposure. Nice to have: AAT qualification · Airtable or CRM experience · knowledge of the London restaurant scene. Why this job is worth your time Most operations roles are dead ends. This one isn't. Here's why. We're a team of 3, growing fast. The person who takes this role will — within months, not years — understand every part of how a wholesale business works: client management, supply chain, financial control, inventory, sales. That's not because we'll send you on a training course. It's because you'll be doing all of it, every day, from week one. The explicit deal: start at £33k. Hit your 3-month performance review targets and move to £38k. Hit your 12-month targets and move to £45k. These aren't vague promises — they're structured milestones tied to specific outcomes we'll agree together in your first week. The long-term path is Chief Operating Officer. That's not a title we're dangling to attract applicants — it's a gap that actually exists in the business and needs to be filled by someone who's earned it from the inside. The founder wants to focus on growth and strategy. The person who proves they can run the day-to-day operation — and then improve it — becomes the person who runs it permanently. The full picture • Hours: 8 AM – 6 PM, Monday to Friday, • Location: London (on-site, not remote — the work requires being where the operation is), • Salary: £33,000 → £38,000 at 3 months → £45,000 at 12 months, all performance-linked, • Title progression: Operations Manager → Head of Operations → COO, • Team: you'll be the 4th person in a tight, high-trust team, • Culture: direct, honest, fast. We tell each other when things are wrong and we fix them together. No politics, no layers, no waiting for permission

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  • Financial Controller
    Financial Controller
    hace 4 días
    £70000 anual
    Jornada completa
    London

    Finance Controller Inspired by Finance Director Supported by Junior Management Accountant Payables Supervisor We curate beautiful spaces with vibrant atmospheres for great times. Lead the way in driving financial excellence for our dynamic and fast-growing hospitality group. We are seeking a highly driven Finance Controller to take ownership of our finance function and support Incipio Group through its next growth stage. You will be an experienced, innovative and impactful leader who embodies excellence in financial oversight with experience in a multisite hospitality business that has been through a period of growth. You bring a dedicated commitment to ensuring financial integrity compliance, optimising performance and championing our organisation's financial pathway with enthusiasm. You willingly and proactively engage with Incipio's unique culture, championing our people and your own team to foster a culture of accountability and collaboration. You will work closely alongside our Finance Director, supporting the wider Finance Team, to implement and deliver Incipio's financial strategy, ensuring alignment with our overarching business objectives. We expect you to: Oversee the month end process to ensure robust PL and Balance Sheet figures are delivered by working day four. Be skilled in cashflow forecasting, audit processes, and financial controls. Lead annual budgeting and rolling forecast processes across multiple sites. Reviewing and completing monthly PL reports, conducting monthly Balance Sheet reviews, and reporting to key stakeholders. Lead the transactional team and oversee/review sales ledger, purchase ledger, cash posting and general ledger entries. Inspire and cultivate a high-achieving finance team, promoting a culture of responsibility and teamwork. Business partner with our Operations Managers, Venue Managers,Head Chefs and Heads of Departments to support with any enquiries or ad-hoc reporting. Provide support to the People Payroll Manager with payroll and month-end reconciliations. Owning and implementing all financial processes, systems, controls and procedures and ensuring they are operating effectively. Lead the year-end audit process and overseeing the preparation of year-end statutory accounts to ensure they are delivered in a timely manner. Manage all statutory and tax requirements including VAT and corporation tax. Who You'll Be: ACA/ACCA fully qualified with 2 years of experience in a multi-site hospitality business. Strong understanding of Hospitality KPIs: labour %, GP, sales mix, and site-level profitability. A strong and clear communicator. A leader, who can mentor and develop a high-performing finance team. Proven experience managing multiple PL's, ideally within the hospitality industry. Resilient, with the ability to adapt, working dynamically with an understanding that project timelines can change. Comfortable managing projects and multiple stakeholders across the business. A solutions-based problem solver. Meticulous, capable of multitasking, and proficient in managing multiple projects simultaneously with exceptional attention to detail. Strategic; identifying and pursuing opportunities to maximise the business's commercial potential. Fun! Capable of integrating seamlessly into Incipio's culture. Benefits \& Best Bits Vitality Package: Dental, Optical and Health insurance. Gym membership discounts + other rewards Self Space: Free Therapy through Self Space. Accessible to anyone who works for Incipio Hugely exciting career development, with opportunities to grow and expand in this role as the business grows 10% Bonus capacity paid annually Company awards and events Incentive trips (Think Wine trips to Portugal and Ski Trips to France) Enhanced Maternity, Paternity and Adoption leave Incipio FC + Seasonal Socials 50% discount for food and drink in all our venues Length in service; earn additional holiday after 2 years continuous service Inclusvity at Incipio We're all about celebrating individuality inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives; regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you!

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  • Groundworks Quantity Surveyor
    Groundworks Quantity Surveyor
    hace 6 días
    Jornada completa
    London

    📍 Chiswick, London (Office-Based) 💰 Competitive Salary (DOE) 🕒 Full-Time | Immediate Start Note: No visa sponsorship We are currently recruiting for an experienced Quantity Surveyor specialising in groundworks to join a growing and well-established construction business based in Chiswick. This is an excellent opportunity for a commercially driven QS to take ownership of projects and work closely with senior management on a range of groundworks and civil engineering schemes. 🔧 Key Responsibilities: Managing all commercial aspects of groundworks projects Preparing and reviewing valuations, variations, and final accounts Cost control and budget management across multiple sites Liaising with subcontractors, suppliers, and internal teams Supporting tendering and procurement processes Ensuring projects are delivered within budget and contractual terms ✅ Requirements: Proven experience as a Quantity Surveyor within groundworks or civil engineering Strong knowledge of earthworks, drainage, foundations, and infrastructure packages Familiarity with standard forms of contract (e.g. NEC / JCT) Excellent commercial awareness and negotiation skills Ability to manage multiple projects independently Degree qualified (or equivalent) in Quantity Surveying or related field 🌟 What’s on Offer: Competitive salary based on experience Immediate start available Stable, long-term opportunity with a growing contractor Exposure to high-value and varied groundworks projects Supportive and professional working environment 📩 Apply Now: If you are an experienced Groundworks Quantity Surveyor looking for your next opportunity in West London, apply today or contact us directly for a confidential discussion.

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