Head of Client Change, Pension Administration
hace 4 días
Bristol
Introduction At Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher. Overview Are you ready to take the next step in your career and lead progressive change in a fast-paced environment? We are thrilled to offer an outstanding opportunity for a dedicated and expert individual to join our Pension Administration Leadership Team as the Head of Client Change. In this pivotal role, you will play a part in crafting the future of our pension management division. You will lead and be responsible for key administrative functions, ensuring that our clients receive expertise and support to achieve their strategic objectives. Your leadership will be instrumental in driving operational excellence, fostering innovation, and delivering exceptional client service. How you'll make an impact • Operational Management: Oversee daily operations, implement policies, and supervise performance metrics to ensure efficiency., • Team Leadership: Lead, mentor, and develop a high-performing team, conducting regular reviews and fostering collaboration., • Commercial Focus: Drive market understanding and achieve annual revenue targets., • Process Improvement: Identify and implement process enhancements, streamline workflows, and leverage technology for optimisation., • Compliance and Risk Management: Ensure regulatory compliance, manage risks, and conduct audits to maintain operational integrity., • Client Service: Deliver exceptional client service, resolve issues promptly, and collaborate to enhance client experiences., • Reporting and Analysis: Prepare operational reports, analyse data trends, and develop strategies to improve efficiency., • National Initiatives: Coordinate and deliver national projects and events, ensuring successful outcomes and client satisfaction. Person Specification: • We are seeking an experienced professional with over 5 years of expertise in pension administration management., • The ideal candidate should demonstrate a successful history of coordinating and supervising multiple teams efficiently, with expertise in prioritizing countrywide initiatives and event teams being beneficial., • Proficiency in regulatory standards and conformity within the pension field is a must. Pension Qualifications, PMI, CPA or equivalent is desirable. Key Skills and Competencies: • The successful individual will demonstrate exceptional leadership and team management skills, with a talent for motivating and developing team members., • They should possess excellent problem-solving and decision-making abilities, alongside strong communication and interpersonal skills to cultivate relationships across all organisational levels., • Proficiency in administrative management software and tools, along with analyzing data and generating detailed reports for senior management, is vital. Personal Attributes: • We seek someone who is exceptionally organized, detailed, forward-thinking, and creative, committed to continuous improvement., • You should be capable of working both independently and collaboratively within a team, adapting to changing priorities and deadlines with ease. Additional Requirements: • The role involves travel to administration offices across the UK and annual visits to India., • A strong dedication to providing outstanding customer service and happiness is critical, as well as the capacity to recognize cultural differences and operate effectively in a global environment. #LI-TM2 Compensation and benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve: • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days, • Defined contribution pension scheme, which Gallagher will also contribute to, • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x, • Income protection, we’ll cover up to 50% of your annual income, with options to top up, • Three fully paid volunteering days per year, • Employee Stock Purchase plan, offering company shares at a discount, • Share incentive plan, HMRC approved, tax effective, stock purchase plan, • Critical illness cover, • Discounted gym membership, with over 3,000 gyms nationally, • Season ticket loan, • Access to a discounted voucher portal to save money on your weekly shop or next big purchase, • Emergency back-up family care Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work. Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest. Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities. We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know. Should you require reasonable adjustments to your application, please get in touch with ___ . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch. Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities. Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.
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