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You're ready to take on a role where the quality of your team's delivery shapes the experience of every customer we work with. As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You'll bring structure, clarity and accountability to a fast moving, purpose driven business. BASIC SALARY: £50,000 - £60,000 BENEFITS: · Discretionary bonus (annual and circa 5%) · Full travel expenses · 4% Pension · 23.5 Holidays + Birthday · Healthcare inc family LOCATION: Bury St Edmunds COMMUTABLE LOCATIONS: Cambridge, Newmarket, Thetford, Ipswich, Norwich, Why read on? · A mission that feels meaningful (sustainability) · A business growing fast enough to create opportunity, not so fast that it's chaos · The chance to build a function your way, with support when you need it JOB DESCRIPTION : Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability This isn't just about maintaining service - it's about raising the bar across the entire lifecycle of customer work. Building on solid foundations and step into a role with genuine influence. Service delivery sits at the heart of our business, linking engineering, transport, logistics, sales, finance and the customer. You'll work closely with stakeholders across the business, ensuring operational excellence is matched with clear communication and a customerfirst mindset. You'll have the autonomy to create processes that scale and the opportunity to shape a function that will grow significantly as we continue to expand. KEY RESPONSBILITIES: Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability Working closely with the Group Operations Director, you will: · Lead the Service Delivery function, setting the tone for quality, ownership and continuous improvement. · Raise the bar, creating consistent, high quality service delivery across all service lines. · Drive improvement by embedding scalable processes, KPIs and SLAs to support strong, predictable performance. · Shape and grow a team developing people, growing capability and defining what excellent service looks like. · Make an impact helping customers achieve sustainability outcomes while improving their end-of-life technology processes. PERSON SPECIFICATION: Head of Service Delivery, Commercial Operations Manager, Head of Customer Experience - Manufacturing, Sustainability You'll be joining at a pivotal moment. Growth is accelerating, and you'll help shape how we scale effectively. To be successful, you'll demonstrate: · A proven track record in creating and implementing customer journey process and procedures (most likely within a production/manufacturing environment). · Strong service delivery or customer service leadership background. · Experience leading, developing and managing teams. · Direct experience of structured project management (Prince2 or similar). · Strong Excel skills (V Lookup, pivot tables etc) Behaviours : · A "one team" mentality with a positive mindset and a cando attitude. · Selfaware, open to personal development and coaching others. · Approachable, supportive leadership style with strong sense of discipline and accountability. THE COMPANY: Involved and centre at the forefront of the recycling and sustainability world, we are a multi-site business (2 locations) which has gone from strength to strength, our customers include major household names from iconic financial institutions, telecomms to the MOD. We are a dedicated passionate team of c100 focused staff who consistently deliver to our clients' high expectations. INTERESTED? Please click apply. You will receive an acknowledgement of your application. Wallace Hind Selection, alongside our client embrace diversity, champion equality, and foster inclusion to create a work environment where everyone belongs and thrives. Please Note: Wallace Hind Selection have been chosen as the retained recruitment partner of our client and therefore any direct applications to our client from candidates or agencies will be forwarded on to us direct. REF: MH18437, Wallace Hind Selection

In this role you will have full accountability for winning new business as well as leading a sales team.

Sales Director will be a key member of the Executive Team, holding full accountability for the company’s top-line revenue and bottom-line profitability. The Director must be a results-oriented leader who thrives in a fast-paced, high-growth environment. They will demonstrate a sharp eye for detail

Sales, leadership, marketing, culture, customer journeys, strategy. Work with boards, founders, and leadership teams to drive strategy, marketing, culture and sales - not just “hit the numbers.

Account Director / Senior Account Director (FTC with a view to going permanent).

Sales Director – Government & Defence / UK. A technology company with a long heritage in satellite communications and RF systems is seeking a Sales Director to lead growth across the government and defence sector in EMEA.

The Ideal candidate will have experience managing a sales team of external and internal sales professionals, having trained, developed, and recruited those individuals and has delivered a strategic sales and marketing plan within an organisation. The company are a market leading organisation within

As Sales Director, you will lead the UK commercial function with full responsibility for sales performance, profitability, and strategic customer partnerships. Proven experience in a Sales Director or senior commercial leadership role within consumer appliances, consumer electronics, FMCG, or a rela

Providing leadership and management to the sales team including Key Account Directors, Client Relationship Managers and internal sales colleagues. Key Account Director / Head of Sales. Key Account Director / Head of Sales.

If you’re operating at Sales Director level within digital health and want to play a key role in scaling a business across the NHS, feel free to reach out for a confidential discussion. The business is scaling commercially and is looking to hire a Sales Director to lead growth across NHS and integ

Senior Enterprise Sales Director – E-commerce Fulfilment. This role is ideal for a proven closer who thrives in complex, consultative sales environments and wants to play a key role in shaping our clients enterprise sales motion. Develop and execute enterprise sales strategies targeting high-growt

Director – Enterprise Sales (Europe) will lead enterprise new-logo growth for VIVA across Europe, driving adoption of AI-powered customer experience solutions across the travel and hospitality ecosystem. Partner with Sales Engineering and Product teams to scope integrations with enterprise systems

EMEA Sales Manager / Director – Utilities & Energy Sectors. Develop direct relationships and sales across EMEA. Experience of managing and developing direct sales as well as routes to Utility and Energy sector markets; Sis, MSPs, CSPs, complimentary technology ecosystem partners etc.

Are you a Sales Director ready to write the most exciting chapter of your career? At DwyerOmega, a global leader in precision measurement and control, we’re on a transformation journey, and we’re looking for a dynamic European Sales Director to accelerate growth across Europe. Sales Director Eur

Work with other directors to turn strategy into action, supporting business growth, new opportunities, and high-quality service delivery.

IGT Solutions is looking for a Sales Director-IT Sales. Sales experience with a proven track record in BPO / CX Services sales. Drives the entire sales process; leads and assigns team responsibilities for opportunity qualification and development, solution architecting, RFP/RFI proposal development

The Sales Director is responsible for driving sustainable, profitable sales growth in the assigned region. The Sales Director will do the following:. A minimum of 3-5 years as a Sales Manager of a multi-national technology company responsible for international Sales team.

Client Director Role - Central Government/Defence. The sales manager has a track record of developing and progressing ambitious individuals through the business. Account Directorship mindset- social selling experience especially around LinkedIn.

They are now seeking a dynamic Commercial Director to lead their commercial strategy.

We’re entering an exciting new phase of growth and are seeking an exceptional Sales Director to lead the Digital Retail Solutions (DRS) portfolio within the NoteMachine business at Brink’s. Director level sales/business development rack record. Sales Director – DRS (Digital Retail Solutions).

IT and Cybersecurity Sales Account Director - MSPs - £100k-120k p/a OTE - Remote WFH - London area. Predominantly remote working WFH with 1 day per week (Mondays) in office for sales meetings in London area. Medium to large enterprise account sales and account management experience preferred.

They built their own fractional sales agencies using The Sales Engine, a proven framework to fix broken sales execution, drive predictable growth for clients, and build recurring income in the process. With the right offer, systems, and follow-up in place, three qualified sales conversations per da

The Sales People is hiring an Account Director on behalf of a leading digital media and demand generation business. Sales professionals from adjacent sectors (SaaS, adtech, publishing) who understand complex B2B sales cycles and want to move into demand generation. Whether you're an established Acco

Sales Director to lead and scale its sales organisation across the. Sales Director / Regional Sales Leader. Sales Director – UK, Nordics & Benelux.

Sales Director (Native German Speaker). If you thrive in a fast-paced, results-focused sales environment and enjoy generating business rather than waiting for it, this is a genuine long-term opportunity. Proven experience as a private jet charter broker or within aviation sales.

Enterprise Sales Director – Global digital consultancy. A global consultancy delivering complex digital transformation programmes is hiring an Enterprise Sales Director to build and drive new business across the UK. Lead complex, multi-stakeholder sales cycles from first engagement through to clos

The EMEA Sales Director will be responsible for leading regional sales activity, building strategic client relationships, and driving sustainable growth across the UK and wider EMEA market. Proven ability to manage complex, multi-stakeholder sales cycles. Background in consulting or professional ser

Held Sales Director, Commercial Director or senior Business Development leadership roles.

As we continue to scale, we're expanding our Sales team in the UK, bringing top talent on board at both Director and Vice-President level. Own the full sales cycle from opportunity identification through delivery, serving as a trusted advisor to customers throughout the process.

UK sales strategy and working closely with the. Develop and implement a UK sales strategy aligned with global objectives.

Sales Director Artificial Turf - UK. You report directly to the EMEA Sales Director. In parallel you structure local sales teams, hiring the right skills, onboarding effectively, fostering a strong culture, and providing continuous coaching/development, all while aligning with company goals.

Sales Director or Head of Sales level. Operate as Sales Director at the helm of one of the most strategically critical divisions in the business, directly shaping future growth and profitability. Working closely with the UK Managing Director, the Head of Category, and your fellow senior leadership c

Senior Sales Director - Business Services (BPO) - LondonReference Code: 301886-en_GBContract Type: PermanentProfessional Communities: Sales & Client Management & Solution DesignAbout the role This role leads the origination, shaping, and closure of large, complex BPO and transformation opportuniti

UK Sales and Marketing DirectorOur client is a market leader in UK commercial debt recovery, trusted for nearly two decades for delivering fast, professional, and ethical solutions.

A company in defense technology is seeking a Director of Sales for the EMEA region to lead sales strategies and manage business development in fast-growing defense markets. The ideal candidate has 7-10 years of experience in selling to military and defense sectors, excelling in complex sales cycles

A prominent recruitment agency in the UK is looking for a Sales Director to spearhead new business development in the Adtech and Martech sectors. You will lead the sales cycle from strategic prospecting to negotiation and closing, working closely with Product, Marketing, and Customer Success teams.

Regional Sales Director – North of England. Our client, a highly successful and well established International Bank, requires an experienced sales professional to join their high performing team in the North of England. This is a highly targeted sales position that will require a resilient charact

A leading cybersecurity firm in the United Kingdom is seeking a Major Sales Director to drive sales within a defined territory. The ideal candidate will have 5-7 years of territory sales experience in cybersecurity or SaaS, with a proven track record of managing sales cycles and building relationshi